Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • theonlywayisup
    • By theonlywayisup 4th May 17, 10:57 AM
    • 10,697Posts
    • 7,160Thanks
    theonlywayisup
    Shutl via Ebay
    • #1
    • 4th May 17, 10:57 AM
    Shutl via Ebay 4th May 17 at 10:57 AM
    I saw this on the eBay boards yesterday and this morning got an email from eBay:

    Congratulations, we’ve selected you to take part in a trial of our new delivery service. eBay delivery powered by Shutl enables you to:
    Access more than 13,000 drop-off locations.
    Print labels and have tracking uploaded seamlessly into My eBay.
    Choose from a range of delivery options across UPS, CollectPlus and Hermes from as low as £2.70.
    Pay for all your delivery costs in a single monthly invoice.
    For more information on the service please look at our info page and FAQs. And, if anything goes wrong, Shutl will be on hand to deal with any queries from you and your buyers.
    Take the hassle out of delivery and try the new service today:
    When listing, select ‘eBay delivery - Shutl’.
    When you've sold an item, simply click Print postage label on the My eBay: Sold page and you'll be able to print your labels.
    The eBay Team and the Shutl Crew
    There are some pretty decent prices and I have a UPS access point about 1/2 mile from me. Next day with UPS from £5.35 (and then it only goes up a few pence for larger weights) and it has £60 insurance cover.

    I've just done my first few and it was relatively straight forward.



    I haven't had the email on a secondary account but can confirm I've been able to print the postage from Shutl.
Page 1
    • theonlywayisup
    • By theonlywayisup 4th May 17, 11:06 AM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    • #2
    • 4th May 17, 11:06 AM
    • #2
    • 4th May 17, 11:06 AM
    These the the links to FAQs and additional info.

    http://programme.ebay.co.uk/ebay_delivery_shutl/

    https://shutl.com/uk/ebay/faqs
    • fuzzgun19
    • By fuzzgun19 14th May 17, 11:53 AM
    • 6,740 Posts
    • 54,504 Thanks
    fuzzgun19
    • #3
    • 14th May 17, 11:53 AM
    • #3
    • 14th May 17, 11:53 AM
    Thanks, I will consider this as I use Hermes for most things.

    It says you don't have to print the label - ebay email you a barcode which you show in the shop they scan and print the label for you..

    I wonder if all the shops are getting new equipment then.

    I can see a few assistants getting frustrated having to print labels for people.
    I Hate Jobsworths!!!
    • soolin
    • By soolin 16th May 17, 12:26 PM
    • 58,964 Posts
    • 41,770 Thanks
    soolin
    • #4
    • 16th May 17, 12:26 PM
    • #4
    • 16th May 17, 12:26 PM
    How are you getting on with theonlywayisup?

    I have a parcel to go to day over 3kg in weight and ebay are offering myhermes cheaply and I'm tempted to try it.

    I'm hoping though that I can print my own label off.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 16th May 17, 12:38 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    • #5
    • 16th May 17, 12:38 PM
    • #5
    • 16th May 17, 12:38 PM
    How are you getting on with theonlywayisup?

    I have a parcel to go to day over 3kg in weight and ebay are offering myhermes cheaply and I'm tempted to try it.

    I'm hoping though that I can print my own label off.
    Originally posted by soolin
    Shutl have a Hermes offer on at the moment which is 10% off I think. I only use the UPS next day method and as long as my items are dropped off by the time the UPS man collects from the local garage they are all delivered the next day.

    Anything over 2kg or over £50 now goes via UPS. I set my listings to 1 day dispatch and 2 day shipping and use same day dispatch and next day delivery and it's working out just perfect. I'm very impressed.
    • soolin
    • By soolin 16th May 17, 12:42 PM
    • 58,964 Posts
    • 41,770 Thanks
    soolin
    • #6
    • 16th May 17, 12:42 PM
    • #6
    • 16th May 17, 12:42 PM
    Shutl have a Hermes offer on at the moment which is 10% off I think. I only use the UPS next day method and as long as my items are dropped off by the time the UPS man collects from the local garage they are all delivered the next day.

    Anything over 2kg or over £50 now goes via UPS. I set my listings to 1 day dispatch and 2 day shipping and use same day dispatch and next day delivery and it's working out just perfect. I'm very impressed.
    Originally posted by theonlywayisup
    I'm giving it a go!

    My item is only £24 so I've opted for the special offer MyHermes and I've printed off a label and will drop off this afternoon.

    Fingers crossed.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 16th May 17, 12:45 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    • #7
    • 16th May 17, 12:45 PM
    • #7
    • 16th May 17, 12:45 PM
    Let us know how you get on. I'm am impressed, although I've been using it for a while I still don't know the invoice date and haven't seen a bill yet.

    It may be even better when you can print more than one label at a time. I've also not found a way to turn off the automatic dispatch notification/tracking upload, but it's moot because they are going within time and the acceptance scan overrides everything!
    • Ineedaservant
    • By Ineedaservant 16th May 17, 3:27 PM
    • 55 Posts
    • 31 Thanks
    Ineedaservant
    • #8
    • 16th May 17, 3:27 PM
    • #8
    • 16th May 17, 3:27 PM
    I use MyHermes for my larger, heavier parcels so yesterday I decided to try Shutl. Once I authorised the billing through paypal (easy) it was really simple as ebay generated the label without me having to fill in any details, sender or buyer, and I just printed it off.

    As previously mentioned, it would be good if you could print more than one label at a time, but that may change in time.

    Also I noticed that (obviously) the address is as typed by the buyer, complete with all the typos; how that is going to work with some of the numptys who don't know their own addresses. Who is going to be responsible for undeliverable parcels?

    I was a little worried when I dropped them off as it was the first time and the label layout is different, would the shop be able to accept them? But all was OK.

    In the hands of fate now
    I will not be happy until all the money is mine
    • soolin
    • By soolin 16th May 17, 4:11 PM
    • 58,964 Posts
    • 41,770 Thanks
    soolin
    • #9
    • 16th May 17, 4:11 PM
    • #9
    • 16th May 17, 4:11 PM
    Mine has gone to the shop and I have the usual blue receipt. The only worry is that when I enter the tracking is shows as 'format not recognised' and it certainly looks to be completely different to the usual tracking I would get.

    I'll try again later but am a little worried.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 16th May 17, 4:33 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    I use MyHermes for my larger, heavier parcels so yesterday I decided to try Shutl. Once I authorised the billing through paypal (easy) it was really simple as ebay generated the label without me having to fill in any details, sender or buyer, and I just printed it off.

    As previously mentioned, it would be good if you could print more than one label at a time, but that may change in time.

    Also I noticed that (obviously) the address is as typed by the buyer, complete with all the typos; how that is going to work with some of the numptys who don't know their own addresses. Who is going to be responsible for undeliverable parcels?

    I was a little worried when I dropped them off as it was the first time and the label layout is different, would the shop be able to accept them? But all was OK.

    In the hands of fate now
    Originally posted by Ineedaservant
    You can amend the address and I suggest you DO! I still amend and check against RM post code checker. I manually add the relevant capital letters that buyers seem to have lost these days. All this should come, it's a beta test.

    As for the tracking, I've only used UPS. Is the Hermes tracking similar to something you would get when using P2G or similar - i.e., their own? The UPS tracking leads direct from the sale page to the UPS tracking site.
    • theonlywayisup
    • By theonlywayisup 16th May 17, 4:34 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    Mine has gone to the shop and I have the usual blue receipt. The only worry is that when I enter the tracking is shows as 'format not recognised' and it certainly looks to be completely different to the usual tracking I would get.

    I'll try again later but am a little worried.
    Originally posted by soolin
    What does it show when you click through from the eBay order page?

    This is what my UPS eBay order page looks like:

    Last edited by theonlywayisup; 16-05-2017 at 4:37 PM.
    • soolin
    • By soolin 16th May 17, 4:51 PM
    • 58,964 Posts
    • 41,770 Thanks
    soolin
    What does it show when you click through from the eBay order page?

    This is what my UPS eBay order page looks like:

    Originally posted by theonlywayisup
    I can't screen shot, but mine is the same except that it just shows :



    Order placed

    May-16-17, 13:52 PM

    then I have a tracking number (where yours is) but mine doesn't show as accepted.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • soolin
    • By soolin 16th May 17, 5:00 PM
    • 58,964 Posts
    • 41,770 Thanks
    soolin
    I phoned Shutl on the help number and they played holding music at me for a few minutes and then cut me off. I spoke to ebay who said it is nothing to do with them and if I have problems I need to take it up with Shutl, so I tried Shutl again and once again after several minutes of music I got cut off.

    I'm just hoping this is slow to update or something, but the man in the Myhermes shop scanned it all OK .

    EDIT: just went back to eBay on live chat and they had a look and came back and said to check the tracking again, and this time it shows as in transit. So all is well.
    Last edited by soolin; 16-05-2017 at 5:54 PM.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 16th May 17, 6:48 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    I phoned Shutl on the help number and they played holding music at me for a few minutes and then cut me off. I spoke to ebay who said it is nothing to do with them and if I have problems I need to take it up with Shutl, so I tried Shutl again and once again after several minutes of music I got cut off.

    I'm just hoping this is slow to update or something, but the man in the Myhermes shop scanned it all OK .

    EDIT: just went back to eBay on live chat and they had a look and came back and said to check the tracking again, and this time it shows as in transit. So all is well.
    Originally posted by soolin
    Phew. Always a worry with the first one. As an aside, I've only used their Live Chat and it's been spot on.
    • RFW
    • By RFW 17th May 17, 11:08 AM
    • 8,402 Posts
    • 4,893 Thanks
    RFW
    Shutl appears to be an Ebay company now.

    Are all the prices shown exclusive or inclusive of VAT? If inclusive the UPS ones aren't too bad.
    .
    • ballisticbrian
    • By ballisticbrian 17th May 17, 11:26 AM
    • 3,052 Posts
    • 1,777 Thanks
    ballisticbrian
    I wonder if Shutl covers Scottish highlands and islands. I ask because at the moment there seems to be an issue where collectplus and hermes do go to H+I at a premium price but these services aren't available through third parties like parcel2go.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • theonlywayisup
    • By theonlywayisup 17th May 17, 4:40 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    I wonder if Shutl covers Scottish highlands and islands. I ask because at the moment there seems to be an issue where collectplus and hermes do go to H+I at a premium price but these services aren't available through third parties like parcel2go.
    Originally posted by ballisticbrian
    Shutl is in effect the reseller. You need to check out the carrier (in this case UPS) to see what their restrictions are. I've sent to Inverness, that's as far north as my orders have been so far. If you do a dummy run with an order you can input any address. Select one from the Highlands/Islands and see what happens.

    Shutl appears to be an Ebay company now.

    Are all the prices shown exclusive or inclusive of VAT? If inclusive the UPS ones aren't too bad.
    Originally posted by RFW
    There is no mention of VAT, but either they are below the VAT threshold (unlikely) or they are inclusive. I haven't been charged anything more than the prices shown.
    • RFW
    • By RFW 17th May 17, 8:43 PM
    • 8,402 Posts
    • 4,893 Thanks
    RFW
    There is no mention of VAT, but either they are below the VAT threshold (unlikely) or they are inclusive. I haven't been charged anything more than the prices shown.
    Originally posted by theonlywayisup
    That's weird. All the companies they use charge VAT and they're definitely registered http://www.vat-lookup.co.uk/verify/vat_check.php/VATNumber/GB971459587/CompanyName/SHUTL+LIMITED

    No mention of VAT on their website anywhere.
    .
    • theonlywayisup
    • By theonlywayisup 17th May 17, 8:52 PM
    • 10,697 Posts
    • 7,160 Thanks
    theonlywayisup
    They do say:

    Information about
    www.shutl.com is a site operated by SHUTL LTD (“We”). We are registered in England and Wales under company number 06612384, VAT No. 971 4595 87 and have our registered office at 5 New St Square, London, EC4A 3TW
    • RFW
    • By RFW 17th May 17, 10:13 PM
    • 8,402 Posts
    • 4,893 Thanks
    RFW
    Odd that they don't mention VAT, it can't be that few customers that would be bothered, it makes them look a bit less professional.

    I occasionally use UPS services to send but don't have an account with them any more. I use upstoday.com which has pretty good rates for one off sending when you drop off.
    .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,401Posts Today

8,625Users online

Martin's Twitter