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  • FIRST POST
    • Kavajo
    • By Kavajo 26th Apr 17, 3:38 PM
    • 113Posts
    • 3,011Thanks
    Kavajo
    Warning - The Gas Superstore gone bust
    • #1
    • 26th Apr 17, 3:38 PM
    Warning - The Gas Superstore gone bust 26th Apr 17 at 3:38 PM
    A word of warning... it looks like Gas Superstore has ceased trading. Based in Leicester selling household appliances, they are active online and often appear in price comparisons.

    I am one of many people who have paid for goods but not received. They are not answering phones - there is a recorded message saying our offices are closed. They are not answering emails.

    They are still accepting payments, but it doesn't look like there is much chance of delivery.

    I Googled Gas Superstore reviews and there are loads of people in the same position as me:
    https://uk.trustpilot.com/review/www.thegassuperstore.co.uk

    I would certainly avoid for now. Fortunately I used a credit card to pay, so I should get my money back in due course.
    Last edited by Kavajo; 27-04-2017 at 10:22 AM.
Page 1
    • Kingsd316
    • By Kingsd316 26th Apr 17, 5:18 PM
    • 1,319 Posts
    • 596 Thanks
    Kingsd316
    • #2
    • 26th Apr 17, 5:18 PM
    • #2
    • 26th Apr 17, 5:18 PM
    Wow I must have been a lucky one, ordered a rangemaster cooker and hood for them and it was delivered on the day I selected last month
    • Kavajo
    • By Kavajo 27th Apr 17, 10:24 AM
    • 113 Posts
    • 3,011 Thanks
    Kavajo
    • #3
    • 27th Apr 17, 10:24 AM
    • #3
    • 27th Apr 17, 10:24 AM
    Update - looks like they have indeed gone bust:

    http://www.leicestermercury.co.uk/gas-superstore-in-leicestershire-ceases-trading-firm-stops-taking-orders/story-30296651-detail/story.html

    The website is still live and taking orders for some items, though most appliances have been taken off.

    AVOID - very little chance you will receive anything if you order now.
    • mummyof5
    • By mummyof5 29th Apr 17, 10:58 AM
    • 311 Posts
    • 711 Thanks
    mummyof5
    • #4
    • 29th Apr 17, 10:58 AM
    • #4
    • 29th Apr 17, 10:58 AM
    I have been stung by the gas superstore too.
    I ordered a dishwasher on 31st March for 8th April delivery.
    They emailed me on the 7th to say it would now be delivered on the 29th.
    I have been ringing and emailing all week - now I know why they haven't answered !
    I also paid on a credit card , does this mean I can claim the money back via a section 75 claim ?
    • Lannon
    • By Lannon 29th Apr 17, 5:45 PM
    • 1 Posts
    • 0 Thanks
    Lannon
    • #5
    • 29th Apr 17, 5:45 PM
    • #5
    • 29th Apr 17, 5:45 PM
    I placed an order 1month ago for delivery on 22 April. The company emailed me to say delay with order and but confirmed it will definitely be delivered 29 April. I tried calling them today and was put on hold for 1 hour and spoke to no one. I emailed and I have had no reply. I check companies house but it does not confirm they have gone bust. I contacted my credit card company who have accepted the complaint and assured me I will get a full refund of 1889... DO NOT USE THIS COMPANY..I used them before about 3 yrs ago and they were ok but due to all the bad reviews I am not holding out for a refund nor a delivery!! Also, I lost out 300 cashback with Samsung as deadline now past.
    • wealdroam
    • By wealdroam 29th Apr 17, 9:16 PM
    • 18,166 Posts
    • 14,966 Thanks
    wealdroam
    • #6
    • 29th Apr 17, 9:16 PM
    • #6
    • 29th Apr 17, 9:16 PM
    I have been stung by the gas superstore too.
    I ordered a dishwasher on 31st March for 8th April delivery.
    They emailed me on the 7th to say it would now be delivered on the 29th.
    I have been ringing and emailing all week - now I know why they haven't answered !
    I also paid on a credit card , does this mean I can claim the money back via a section 75 claim ?
    Originally posted by mummyof5
    Yes, it looks like you have a valid S75 claim.

    Have a read of MSE's Section 75 article.

    Your card issuer will probably want proof of their demise.
    • mummyof5
    • By mummyof5 29th Apr 17, 9:29 PM
    • 311 Posts
    • 711 Thanks
    mummyof5
    • #7
    • 29th Apr 17, 9:29 PM
    • #7
    • 29th Apr 17, 9:29 PM
    Thank you. How would I go about proving that ?
    • DCFC79
    • By DCFC79 29th Apr 17, 10:26 PM
    • 29,215 Posts
    • 18,442 Thanks
    DCFC79
    • #8
    • 29th Apr 17, 10:26 PM
    • #8
    • 29th Apr 17, 10:26 PM
    Thank you. How would I go about proving that ?
    Originally posted by mummyof5
    File a sectoon 75 claim, if they want extra proof they will ask for it.
    Je Suis Charlie
    • mummyof5
    • By mummyof5 6th May 17, 6:11 PM
    • 311 Posts
    • 711 Thanks
    mummyof5
    • #9
    • 6th May 17, 6:11 PM
    • #9
    • 6th May 17, 6:11 PM
    Thank you . I have applied via my credit card so it is just a matter of time now I guess .
    • Carl2017
    • By Carl2017 6th May 17, 7:23 PM
    • 2 Posts
    • 2 Thanks
    Carl2017
    GAS SUPERSTORE DIRECTOR SETS UP NEW COMPANY

    It would appear the Director of Gas Superstore knew the company was about to go bust so he set up a New Limited company on the 21st March 2017 called The Fireplace (Leicester) Limited registered number 10682373 which can be found on Companies House website to the same address as the Gas Superstore which then went bust on the 25th April 2017. So it would appear that the company was trading insolvently taking peoples hard earned money knowing they were about to go bust leaving everyone out of pocket while the Director sets up a New company behind the scenes to carry on trading washing his hands of any responsibility of the old company. Surely he can't be allowed to get away with this?
    • Fortyfoot
    • By Fortyfoot 16th May 17, 8:32 PM
    • 1,707 Posts
    • 884 Thanks
    Fortyfoot
    I used a credit card and got my money back.

    Complain to ripoffbritain@bbc.co.uk, the more that complain, the more likely action will be taken by them.

    Fortyfoot
    • startingout2016
    • By startingout2016 17th May 17, 9:26 AM
    • 97 Posts
    • 22 Thanks
    startingout2016
    I ordered with the Gas Superstore on 25th April and found out they had ceased trading just 2 days later.

    I immediately started a claim through Visa Chargeback with Natwest and 19 days later they are saying that my claim is likely to be rejected as I never received an invoice from The Gas Superstore.

    This seems to be a loop hole they are using to get out of reversing the transaction and we are now down by 1700 and needing to order appliances from elsewhere.

    Can anyone help or suggest anything we can do?

    I have just started maternity leave and am 9 months pregnant and cant afford to lose the money.
    • Fortyfoot
    • By Fortyfoot 17th May 17, 10:58 AM
    • 1,707 Posts
    • 884 Thanks
    Fortyfoot
    I immediately started a claim through Visa Chargeback with Natwest and 19 days later they are saying that my claim is likely to be rejected as I never received an invoice from The Gas Superstore.
    Originally posted by startingout2016
    I would have thought that the "The Gas Superstore: New Order # 130003****" email would suffice for an invoice.

    Did you use a credit card?

    Send details to ripoffbritain.

    Fortyfoot
    Last edited by Fortyfoot; 17-05-2017 at 11:01 AM.
    • startingout2016
    • By startingout2016 17th May 17, 11:53 AM
    • 97 Posts
    • 22 Thanks
    startingout2016
    Didn't use a credit card unfortunately as stupidly had a house renovation loan which covered it.

    I have sent details to ripoffbritain and had auto email reply this morning, but not too sure what they can do to help.
    • Fortyfoot
    • By Fortyfoot 17th May 17, 6:20 PM
    • 1,707 Posts
    • 884 Thanks
    Fortyfoot
    Didn't use a credit card unfortunately as stupidly had a house renovation loan which covered it.

    I have sent details to ripoffbritain and had auto email reply this morning, but not too sure what they can do to help.
    Originally posted by startingout2016
    They often pick up cases like yours, you never know. Good luck.

    More advice may be available if you post on here - http://forums.moneysavingexpert.com/showthread.php?t=3684441

    Fortyfoot
    Last edited by Fortyfoot; 17-05-2017 at 6:50 PM.
    • Fortyfoot
    • By Fortyfoot 20th May 17, 10:30 AM
    • 1,707 Posts
    • 884 Thanks
    Fortyfoot
    Thanks Nationwide.
    • startingout2016
    • By startingout2016 20th May 17, 11:07 AM
    • 97 Posts
    • 22 Thanks
    startingout2016
    Great news Fortyfoot!

    I have just spoken with Natwest again and they have said that my case has been passed from the retail disputes to a specialist team and I should have the result at some point next week.

    Not happy that its now been over 21 days and I still have no idea if I will have to fight this further.

    Unfortunately if it does get declined, I cant afford to lose the money so will be fighting it all the way.

    Have always been happy with NatWest for the last 20 or so years, so hoping that they come through with a positive result
    • Fortyfoot
    • By Fortyfoot 20th May 17, 11:18 AM
    • 1,707 Posts
    • 884 Thanks
    Fortyfoot
    It's looking great then, good luck.

    Fortyfoot
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