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  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 123Posts
    • 101Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 5
    • fewkeste
    • By fewkeste 12th Jul 17, 2:01 PM
    • 123 Posts
    • 101 Thanks
    fewkeste
    Will 'in-month' special packs have the same discount as Future Packs

    Good discussion on strategies above. Hope we can help clarify things.
    Right now our goal is that you don’t have to purchase future packs if you don’t want to. Our goal is to make the in-month discounts, and the future packs roughly equivalent. There will also be a couple of rather large specials in the winter to look out for too.
    Originally posted by Powershop UK
    @Powershop UK

    Does this mean that for example in October you will offer Special Packs that will offer approximately the same 23.5% discount as the November Future Packs? (Given the November Future Packs predominantly cover October's consumption.)

    Also, if a customer has purchased Future Packs for a given period, will they still be offered Special Packs covering that same time period with a similar % discount and of a comparable magnitude to other customers with a similar annual consumption who have NOT bought Future Packs for the same relevant period?
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 12th Jul 17, 10:38 PM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    Reply to fewkeste
    Hi fewkeste,

    Thanks for the replies earlier. Glad to hear you are getting on well with the app!
    To answer your questions...
    Does this mean that for example in October you will offer Special Packs that will offer approximately the same 23.5% discount as the November Future Packs?
    Originally posted by fewkeste
    Yes approximately. There will be a couple very discounted Winter Packs that you'll also want to grab at the time. It doesn't matter if you've already bought enough for a billing cycle a Powerpack is released in it will just add on to whatever you need for the coming months.

    As for how the timing of future packs works...
    (Given the November Future Packs predominantly cover October's consumption.)
    Originally posted by fewkeste
    We target future packs to start on the first of every month. It fills up your billing cycle that's primarily in October because you have a billing cycle that ends on the 4th of November.

    Also, if a customer has purchased Future Packs for a given period, will they still be offered Special Packs covering that same time period with a similar % discount and of a comparable magnitude to other customers with a similar annual consumption who have NOT bought Future Packs for the same relevant period?
    Originally posted by fewkeste
    Yes, all Powerpacks are offered to all customers at the same % discount. We don't hide Powerpacks just because you were proactive enough to buy future packs!

    Hope this helps.

    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fredandwilma
    • By fredandwilma 13th Jul 17, 8:14 AM
    • 1,064 Posts
    • 1,422 Thanks
    fredandwilma
    At a time when comparison sites aren't displaying the cheapest tariffs, it appears the same is happening with Powershop, itself?

    Unless I'm missing something, if i get a quote, only the Standard tariff is displayed, and as I've mentioned before, only if you sign up with Powershop, do you get to see the 'cheaper' tariffs?

    We offer See Shop for Powerpack offers (Easy Saver)

    We offer discounts when you purchase Powerpacks in our shop
    You can only access the 'shop' if you have already signed up?

    Somewhat lacking in transparency itself, i feel.
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 13th Jul 17, 8:35 AM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    Quoting
    Hi fredandwilma,

    Thanks for the post. The full range of achievable prices is displayed in a single quote via our quote tool for your region and consumption. That's accessed by the blue switch now button on the top right hand corner of our homepage. http://www.powershop.co.uk/

    When you do a quote, you will see...
    1) Our standard price which you would be billed at if you did nothing.
    2) Our early July introductory "Promise" that you'll achieve at least of better than in the first year or we'll make up the difference.
    3) Our best achievable price that you can achieve by covering your usage with discounted Powerpacks (future, top-up or specials).

    We have provided our pricing including our best achievable price to price comparison websites as well but as you say ultimately the decision on how to display our tariff is up to them.

    We don't allow anyone to sign up without an introductory "Promise", as we understand requiring customer engagement with their usage and reads is a new in the market.

    Have a good one.
    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hengus
    • By Hengus 13th Jul 17, 8:40 AM
    • 4,517 Posts
    • 2,693 Thanks
    Hengus
    At a time when comparison sites aren't displaying the cheapest tariffs, it appears the same is happening with Powershop, itself?

    Unless I'm missing something, if i get a quote, only the Standard tariff is displayed, and as I've mentioned before, only if you sign up with Powershop, do you get to see the 'cheaper' tariffs?



    You can only access the 'shop' if you have already signed up?

    Somewhat lacking in transparency itself, i feel.
    Originally posted by fredandwilma
    If you click on COMPARE NOW on the quote page, it will take you a 2nd page with three projections:

    Shop for Powerpack offers

    Easy Saver Promise

    Our Standard Price

    Click again and you get three personal projections

    IIt is worth pointing out that no written guarantee is offered in the terms and conditions that if all the energy is purchased via powerpacks that the Easy Saver price is actually achievable.

    Easy saver (displayed in the quote as "Shop for Powerpack offers"): is the price quoted showing how you can beat our Easy Saver Promise price by buying bundles of electricity called Powerpacks to cover your usage before the end of you're monthly billing cycle.

    Whereas:

    * Terms and conditions: The Easy Saver Promise works out the maximum annual cost of your electricity with Powershop over the next year at your property based on the standing daily charge (£/day) and unit rate (£/kWh) and the usage information you provided

    is a guarantee.
    • Hengus
    • By Hengus 13th Jul 17, 8:48 AM
    • 4,517 Posts
    • 2,693 Thanks
    Hengus
    Hi fredandwilma,

    Thanks for the post. The full range of achievable prices is displayed in a single quote via our quote tool for your region and consumption. That's accessed by the blue switch now button on the top right hand corner of our homepage. http://www.powershop.co.uk/

    When you do a quote, you will see...
    1) Our standard price which you would be billed at if you did nothing.
    2) Our early July introductory "Promise" that you'll achieve at least of better than in the first year or we'll make up the difference.
    3) Our best achievable price that you can achieve by covering your usage with discounted Powerpacks (future, top-up or specials).

    We have provided our pricing including our best achievable price to price comparison websites as well but as you say ultimately the decision on how to display our tariff is up to them.

    We don't allow anyone to sign up without an introductory "Promise", as we understand requiring customer engagement with their usage and reads is a new in the market.

    Have a good one.
    - Powershop Pricing Team
    Originally posted by Powershop UK
    Our posts crossed. Please explain how you have persuaded PCWs to accept the Easy Saver Price as a Tariff when there is no guaranteed certainty that this level of saving/cost can be achieved? I am sorry to keep going on about this but it is important for people thinking of switching to Powershop.
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 13th Jul 17, 8:59 AM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    Hi Hengus,

    Thanks for replying and explaining the quoting tool.
    We've provided full transparency to comparison websites on what the price point is, provided the prices, and allowed sites to make their own choices on what to display.

    Unfortunately, it's a bit of a catch 22 for comparison sites. Showing the prices can be perceived as misleading and not showing prices which are some of the best on the market can be perceived as non-transparent.

    Given the latest guidelines that sites no longer have to display the whole market, we would expect that many of them won't be listing our best achievable price by the end of the month.

    Hope this makes sense.

    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hengus
    • By Hengus 13th Jul 17, 9:02 AM
    • 4,517 Posts
    • 2,693 Thanks
    Hengus
    Hi Hengus,

    Thanks for replying and explaining the quoting tool.
    We've provided full transparency to comparison websites on what the price point is, provided the prices, and allowed sites to make their own choices on what to display.

    Unfortunately, it's a bit of a catch 22 for comparison sites. Showing the prices can be perceived as misleading and not showing prices which are some of the best on the market can be perceived as non-transparent.

    Given the latest guidelines that sites no longer have to display the whole market, we would expect that many of them won't be listing our best achievable price by the end of the month.

    Hope this makes sense.

    - Powershop Pricing Team
    Originally posted by Powershop UK
    Thanks for the clarification. Have you run your advertising past the ASA? Only you at Powershop know whether the Easy Saver price is achievable. It is the potential for mis-selling that concerns me given that I have only achieved 14% discount so far.
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 13th Jul 17, 9:09 AM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    Hi Hengus,

    Thanks for the post. We have had external legal advice on the price point, and it is very achievable.

    14% is what we have in plan for summer. Winter they will get significantly higher. The future packs and a couple of Winter specials here and there, I think at your level of engagement you'll have no problem at the very least achieving our lowest quoted price.

    Have a good one.

    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fewkeste
    • By fewkeste 13th Jul 17, 1:48 PM
    • 123 Posts
    • 101 Thanks
    fewkeste
    Timing and availability of Special Packs
    @Powershop
    We target future packs to start on the first of every month. It fills up your billing cycle that's primarily in October because you have a billing cycle that ends on the 4th of November.
    Originally posted by Powershop UK
    Thanks for clarifying the discount on Special Packs roughly being the same as Future Packs.

    Can you clarify timing?

    You've already explained new Future Packs appear at the beginning of the month - what about Special Packs? - do they always appear at the beginning of the month or can they appear at any time?

    Do you alert customers by email or text when Special and new Future Packs appear or is it up to us to keep checking our account?

    Also, when Future Packs and Specials appear, typically how long are they available for? Is there one time period of availability for Future Packs and a different time period of availability for Special Packs? Is it usually the same availability period for each type of pack all the time?

    The reason I ask is at the moment I check my account every day - am I wasting my time because you will alert me by email/text when new packs (of either type) appear anyway or should I check daily?

    Out of interest - how do you decide when to offer Special Packs and how do you decide what % discount to offer them at?

    Can you list what % discounts Future Packs have been since you started offering them? I know what August, September, October and November are (12.8%, 13.6%, 14.5% & 23.5% respectively) but out of interest what was the % discount for July, June, May, April etc?

    Does the % discount offered on a Future Pack stay the same all the way through its availability period or does it change?

    Can you give us any teasers as to any other Special Packs you are thinking about for the future?

    Specifically, what sort of % discounts are you considering for December, January and February Future Packs? Do you calculate it or does someone say "I think we should offer x% off".

    You've hinted at wanting to make Future Packs more attractive.

    Would you consider even bigger discounts for customers who are prepared to buy well in advance? (a bit like how the electricity companies do in the bulk market)
    Last edited by fewkeste; 13-07-2017 at 4:25 PM.
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 13th Jul 17, 5:04 PM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    Powerpack Timing
    Hello fewkeste,

    Thanks for the post.
    We'll tell you want we can, although we can't give away the whole recipe as who knows who reads these forums!
    We'll break this two halfs 1) on how it works now and 2) on ideas for the future.

    First of all on notifications, you can get automatic notifications to your smartphone with our mobile app. (Believe you said you use the Android app) You definitely don't need to check your account every day!

    1) How it works now

    Top-up packs: Released on the first of every month available for use in month and are removed from the shop at the end of the month. (The Simple Saver pack will send out a notification when this happens.)

    Future packs: Released at the start of the month, and may or may not be refreshed at the start of the next month.

    Special packs: These attempt to tie in to current topical events and are released as and when. A notification is sent out each time these are loaded. We aim for about 10-14 day gap between them. These have "Special" in the title and generally expire after 5 days. (as the half life of the topic is probably shorter than that.)

    Big Winter Specials: Plans still being worked up here but these will be valid for 14 days or more before expiry (also potentially accompanied by an email campaign to drive engagement)

    Right now we are trying to give people a chance to get used to the model and the discounting is pretty basic. We have an overall discount pot and budget specials to hit the rates budgeted for in the TIL. When the upper and lower prices change we would communicate this like a standard price change.

    2) Future blue sky ideas
    We've currently avoided these for all of the reason's pointed out previously about transparency and complexity.
    a. Market spot price linked powerpacks
    b. Tracker product for powerpacks on a public index of prices
    c. Fixed and pre-communicated quarterly or annual reprices
    d. Big annual or 6 monthly packs
    Not sure any of these will go anywhere in the future we want to get people used to the basics and then gauge interest.

    Hope this helps. Have a good evening.

    -Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fredandwilma
    • By fredandwilma 13th Jul 17, 5:52 PM
    • 1,064 Posts
    • 1,422 Thanks
    fredandwilma
    As Powershop is a trading name of PS Energy UK Limited, a wholly owned subsidiary of Npower Limited, are you offering the Warm Home Discount Scheme, too?

    Ps - I'm most definitely not even remotely considering switching to Powershop. Too many if's, what's and questionable variables, and i most definitely wouldn't consider paying for a years energy supply to any energy company upfront / in advance, (unless you are offering me shares in the company?) although I'm sure there are some people in a position to consider this?

    I can see the idea behind it, but that's not to say i agree with this business practice, and agree some people already pay for various services in advance to save money, (insurance, for example).

    Not for me, though.

    On this occasion, for me personally, why fix something that ain't broke?
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • fewkeste
    • By fewkeste 13th Jul 17, 7:06 PM
    • 123 Posts
    • 101 Thanks
    fewkeste
    @Powershop - Thanks + some further clarification
    @Powershop - Thanks for your answer - a couple of clarifications if that's OK.

    ... you can get automatic notifications to your smartphone with our mobile app. (Believe you said you use the Android app) You definitely don't need to check your account every day!
    Originally posted by Powershop UK
    Do we have to enable anything to get a notification? - if so what? or, do you mean the action of opening up the app IS the notification action?

    We have an overall discount pot and budget specials to hit the rates budgeted for in the TIL.
    Originally posted by Powershop UK
    TIL?

    What were the Future Pack discounts for July, June, May & April?
    • fewkeste
    • By fewkeste 13th Jul 17, 7:56 PM
    • 123 Posts
    • 101 Thanks
    fewkeste
    Will we achieve 20-22%?
    Too many if's, what's and questionable variables,
    Originally posted by fredandwilma
    1.The only aspect of the Powershop model that might fall under this criticism is that at this time of year the discounts are only in the region of roughly 12-15% but in order to be competitive against rival suppliers, I need to achieve/receive a discount of 20-22% over the whole year. That means the discounts offered over the winter months have got to be much greater than 22% to make the annual average hit 20-22% given the summer savings are in the 12-15% range.

    2. If you want to take a short term 'cynical' approach, customers joining in the winter months will achieve higher short term savings compared to year round customers.

    3. Building on point 2, if a potential customer were prepared to move to Powershop for the winter and move to the next cheapest provider for the summer, I guess even higher savings might be possible.

    I wonder if 'Winter arrivers, Spring leavers, Winter re-joiners' are an aspect that Powershop have considered?
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 13th Jul 17, 9:44 PM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    Reply all!
    Hi all,

    We'll try to answer all your questions in one go.
    As Powershop is a trading name of PS Energy UK Limited, a wholly owned subsidiary of Npower Limited, are you offering the Warm Home Discount Scheme, too?
    by fredandwilma
    A: Yes, we do offer Warm Home Discount to both the narrow and broader group.

    Do we have to enable anything to get a notification? - if so what? or, do you mean the action of opening up the app IS the notification action?
    Originally posted by fewkeste
    A: If you go into Settings in the side menu of your Powershop android app you will see "Push notifications alert". Click on that and check if it's on. Below that you can see "Push notification test" you can send yourself an alert (it may take a few minutes) to check if it's working and see what a notification will look like.

    TIL?
    Originally posted by fewkeste
    Sorry didn't mean to use jargon. That's Tariff Information Label. You can find yours at https://secure.powershop.co.uk/rates

    What were the Future Pack discounts for July, June, May & April?
    Originally posted by fewkeste
    Don't worry fewkeste, We know why you're asking. We remember your account, and how long it took your previous supplier to allow you to switch over. The pricing team has already calculated the amount that you missed and credited your account as an ex-gratia. We had several conversations with your favourite service agent about it.

    Spring leavers, Winter re-joiners' are an aspect that Powershop have considered?
    Originally posted by fewkeste
    Behave now! That's not exactly rewarding our transparency. On a serious note, previous customers addresses and emails are stored as long as is legally allowable, and you'll be flagged in our system if we suspect that you're taking advantage.

    Have a good evening all.

    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fewkeste
    • By fewkeste 14th Jul 17, 12:34 AM
    • 123 Posts
    • 101 Thanks
    fewkeste
    Thanks

    A: If you go into Settings in the side menu of your Powershop android app you will see "Push notifications alert". Click on that and check if it's on. Below that you can see "Push notification test" you can send yourself an alert (it may take a few minutes) to check if it's working and see what a notification will look like.
    Originally posted by Powershop UK
    Thanks for that - I bought an Android smartphone just so I could download the Powershop app and I'm on a learning curve with that as well given my normal day to day mobile phone is an original Nokia 3310!!


    Behave now! That's not exactly rewarding our transparency. On a serious note, previous customers addresses and emails are stored as long as is legally allowable, and you'll be flagged in our system if we suspect that you're taking advantage.
    Originally posted by Powershop UK
    I wouldn't bother but some might
    • fredandwilma
    • By fredandwilma 14th Jul 17, 7:00 AM
    • 1,064 Posts
    • 1,422 Thanks
    fredandwilma

    We have had external legal advice on the price point, and it is very achievable.

    - Powershop Pricing Team
    Originally posted by Powershop UK


    Behave now! That's not exactly rewarding our transparency. On a serious note, previous customers addresses and emails are stored as long as is legally allowable, and you'll be flagged in our system if we suspect that you're taking advantage.

    Have a good evening all.

    - Powershop Pricing Team
    Originally posted by Powershop UK

    Seriously?

    The changing face of energy supply.

    What was the conclusion from your external legal advice regarding a customer who is flagged in the system as taking advantage / money savers? What happens to someone flagged in your system as 'taking advantage'? Are you saying your recourse will be to refuse to supply energy to a customer / money saver, this being the case?

    Else it's an empty statement.

    Watch out, here comes a money saver, money saver alert......
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • Hengus
    • By Hengus 14th Jul 17, 9:26 AM
    • 4,517 Posts
    • 2,693 Thanks
    Hengus
    Hi all,

    Behave now! That's not exactly rewarding our transparency. On a serious note, previous customers addresses and emails are stored as long as is legally allowable, and you'll be flagged in our system if we suspect that you're taking advantage.

    - Powershop Pricing Team
    Originally posted by Powershop UK
    Interesting. Some keen MSErs have for years been switching to a fixed deal with no exit fees for the Winter and then switching to a supplier with no standing charges for the summer. Is this seen by suppliers as consumers taking advantage?
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 14th Jul 17, 12:04 PM
    • 18 Posts
    • 9 Thanks
    Powershop UK
    What we've heard so far
    Thanks all . We'll try to summarise what we've heard so far. We'll start with the basics for those who might just be joining the conversation on page 5 without much context.

    Powershop was founded on one fundamental principle, that an engaged energy consumer is better off than a disengaged one.

    Energy consumers in the UK, in NZ where we were founded, and in Australia where we also trade, have had 20+ years of deregulated disengagement.

    We chose a "Powershop" to be our vehicle for engagement. A tool which, we hope, prompts a customer to log into their account a couple of times a month. The prompt may be the ability to buy a special and save some money, or see a topical product that generates a giggle or a grin.

    Our wish is, with this engagement, a customer might enter a read, or look at usage graph - and for the first time perhaps - have a broader relationship with their energy than just seeing a direct debit going out monthly or three monthly.

    We know the experience is not perfect - it has to be tuned for each market, and especially tuned for consumers who have already engaged with their energy costs and consumption.

    Highly engaged and granular customers are treasures for us - you. moneysavers keep us sharp and make us look at what we do and how we do it.

    What have we learnt from this series of dialogues with you already ?

    (1) Our articulation of seasonal discounts needs to be far, far better. It needs to be clear and explicit and give more comfort around the promise of value delivery.

    (2) "Current month" special delivery versus future packs needs to be clearer. Customers should not feel like they MUST buy future packs to hit our best rate. This makes the experience feel like work, which is not at all our intention. Future packs are supposed to deliver an additional experience of value - self managed monthly debits if you like.

    (3) The articulation of our rates, value delivery and model needs to be better on price comparison websites. We know this is a problem for all innovative tariffs in the industry and are in dialogue with those sites to improve the experience and clarity.

    (4) In a sector where trust is in short supply we need to find a way to make it clear we have a differentiation - we genuinely think a customer questioning what we do and how we do it is a good thing. Sometimes we will get something wrong, when this happens we will apologise and fix it as soon as possible. We genuinely believe that being engaged with your energy is a good thing.

    So this is a thank you to you all from the Powershop crew. Thanks for those of you giving us a go and thanks for making us think about what we do and how we are doing it.

    Have a good one.
    -Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • fredandwilma
    • By fredandwilma 14th Jul 17, 12:44 PM
    • 1,064 Posts
    • 1,422 Thanks
    fredandwilma
    What was your response to this?

    What exactly is:
    flagged in our system if we suspect that you're taking advantage
    Obviously the switchers on MSE are "taking advantage", as Hengus eloquently explained, so what is your response to this, or was it just a "throwaway" comment, which i suspect it was?

    It has to be remembered the switchers on MSE are still the minutest proportion of energy switchers, overall.


    Originally Posted by Powershop UK

    Hi all,

    Behave now! That's not exactly rewarding our transparency. On a serious note, previous customers addresses and emails are stored as long as is legally allowable, and you'll be flagged in our system if we suspect that you're taking advantage.

    Have a good evening all.

    - Powershop Pricing Team

    Seriously?

    The changing face of energy supply.

    What was the conclusion from your external legal advice regarding a customer who is flagged in the system as taking advantage / money savers? What happens to someone flagged in your system as 'taking advantage'? Are you saying your recourse will be to refuse to supply energy to a customer / money saver, this being the case?

    Else it's an empty statement.

    Watch out, here comes a money saver, money saver alert......
    Originally posted by fredandwilma
    Interesting. Some keen MSErs have for years been switching to a fixed deal with no exit fees for the Winter and then switching to a supplier with no standing charges for the summer. Is this seen by suppliers as consumers taking advantage?
    Originally posted by Hengus
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
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