Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 99Posts
    • 28Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 3
    • Chris bay
    • By Chris bay 31st May 17, 3:44 PM
    • 9 Posts
    • 10 Thanks
    Chris bay
    Just had a special offer which was as follows:
    Safe Bet Special @ £15.79 against the standard price of £18.95, saving £3.16 or 16.7%
    This was available for 5 days. Email comes to notify you.

    They appear at least monthly.

    Usage update
    Daily usage in May prior to Powershop 34.4 Kwh for £3.12
    Current daily usage in May 8.3 Kwh for £1.09

    April's bill from Spark was 95 pounds and May with Powershop is looking like 68.12 pounds. June should be about £34

    See previous post for list of actions taken to reduce usage
    Also
    1. Set all computer equipment to lowest usage pattern e.g. going into hibernation in 15 minutes where it cannot be turned off.

    2. I put in LED bulbs in the two main rooms (already had halogen energy saving bulbs in the kitchen and bathroom.

    Every month you get a Powershop Report which details
    How far ahead you have days bought. e.g. 24 days and the cost of those
    Average usage per day for the month
    A chart showing daily usage
    A split between Economy 7 and normal usage
    Your last reading
    Some advice on saving energy

    Monthly bill process
    Once your bill is calculated then your EAC (Estimated Annual Consumption) or D19 is revised based on actual usage. This has various effects.

    1. The annual and monthly forecast may change based on actual usage
    2. The size of your Powerpacks may change as these "fit" your account. As I have reduced my usage my Powerpacks will reduce in Kwh but not in the percentage discount. So you still maintain the same percentage saving overall. This means that you cannot overachieve on the best saving available
    3. Your tariff does not change

    Hope this helps
    Last edited by Chris bay; 31-05-2017 at 3:55 PM.
    • Chris bay
    • By Chris bay 1st Jun 17, 6:32 AM
    • 9 Posts
    • 10 Thanks
    Chris bay
    Quick action required
    If you are already a Powershop customer check out their latest Future deals.

    Normally there is only one per month for the next three months.

    However I just bought 5 (maximum) deals for October at 23.5% off

    I also bought some for July 12.8% August 13.6% and September 14.5%.

    The October deal is clearly the best option. buy 65.35 pounds worth for 50 pounds and save 15.35 pounds
    Last edited by Chris bay; 01-06-2017 at 12:03 PM.
    • malc23
    • By malc23 1st Jun 17, 8:16 AM
    • 2 Posts
    • 2 Thanks
    malc23
    ive just recently switched to powershop and got the same deals as you did above however the months are out by 1, mine is november pack for 23.5% offoctober pack for 14,5% etc

    Questions are
    my june pack is only 7.2%, do i buy that or wait till later (i am not fully pre purchased yet for that month), and my august pack is 12.8%, i have bought 2 already for august but should i buy anymore of the 12.8% , 13.6% for september, 14.5% for october? will the deal for december be like the november packs?
    • Chris bay
    • By Chris bay 1st Jun 17, 11:58 AM
    • 9 Posts
    • 10 Thanks
    Chris bay
    Months
    This is confusing but the months are as I stated. My October month is from 4th October to 2nd November. For me that is October but Powershop call it November. I believe that the precise starting dates depend on when you start with Powershop.

    As to what to buy
    You can see your expected spend for each month and you need to judge if that is correct.

    For June you will get two main discounted packs. The Appetiser 28% and the Jumbo 7.2%. Buy both.

    For the Future months definitely buy as much as you can of October (November) at 23.5% Great saving,

    For the other Future months if your spend is over 50 pounds per month then buy all five (maximum) options for each month. My thinking is that the normal monthly discount Appetiser Powerpack comes every month and will not cover you for all of your spend. The Jumbo is only 7.2 % which is a lot less than the Future Powerpacks. So you make the most saving by buying all of the Future Powerpacks.

    Once bought this credit stays on your account even if you do not use the energy so you lose nothing. Even if you buy too much in June then this simply rolls over into July

    Last month (my first with Powershop ) they only offered one Future Powerpack a month. This time they are offering five. I say take advantage.

    You should still review and take advantage of any specials that come along in the month as the saving can be very good.

    Let us know how you got on.
    Last edited by Chris bay; 01-06-2017 at 12:34 PM.
    • ASavvyBuyer
    • By ASavvyBuyer 2nd Jun 17, 11:45 AM
    • 459 Posts
    • 1,183 Thanks
    ASavvyBuyer
    If you are already a Powershop customer check out their latest Future deals.

    Normally there is only one per month for the next three months.

    However I just bought 5 (maximum) deals for October at 23.5% off

    I also bought some for July 12.8% August 13.6% and September 14.5%.

    The October deal is clearly the best option. buy 65.35 pounds worth for 50 pounds and save 15.35 pounds
    Originally posted by Chris bay
    I have been following the discussion on this and find it an interesting concept, knowing how much electric we tend to use each month and can estimate our usage a few months ahead (based on last years use). However, at the moment we are on a good deal, so even with the discounted packs, it would work out more expensive than what we are currently paying. But when that fixed tariff finishes, it may be worth switching to Powershop. Just a few questions based on your actual experience:

    1. How far in advance can you buy the powerpacks? The FAQ's appear to indicate 3 months, but posts here seem to indicate further in advance.
    2. Do Powerpacks you buy in advance only start from the stated month onwards? For example, you buy five packs for October; so you can only start using them in October?
    3. Is the disount off the unit rate or standing charge or both?
    4. If we estimate we are going to use about 150kWh is November, could we buy a matching Powerpack, or do you have to buy more (or less & top it up) and let the excess run over to the following months?
    Last edited by ASavvyBuyer; 02-06-2017 at 11:47 AM. Reason: typo
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • malc23
    • By malc23 2nd Jun 17, 7:13 PM
    • 2 Posts
    • 2 Thanks
    malc23
    hi i was just on the gb energy ruby tariff and that was coming to and end so i decided to switch as this was just a little bit more expensive if i utilize the full discount powerpacks. granted the first month it wasnt a big saving on the standard 13.55p a unit, but now with my purchases it will go to close to the 10.8p a unit now, more so for the september onwards as they were the biggest savings.

    2) as far as i can see they powerpacks start from the billing period of which its bought under. mine is from 9th of the month to the 8th of each month. I bough all 5 "november" powerpacks which is for bill period 10th oct to 8th nov, and the ones that would be extra over mu usage have gone on to my next billing month period. I did the same for "october" packs and they have paid for period 9th sept to 9th oct, and the remaining have carried over to 8th december billing period. From what i can gather the packs pay for the usage from the billing period its bought under and future ones.

    3) through asumption its of the whole amount, but from website its the unit rate,

    4) if you know how much usage your going to use then you can buy the powerpacks to cover it 150kwh would be about £24 ish on there normal tariff so you buy powerpacks to cover that amount (which probably would be two £10 ones ) and the remaining funds carry over. If you dont buy enough for that month they will automatically charge the rest at the normal unit rate so your always better to buy more than you need id say and let the discount rate carry over to next month, if its just a small amount you could let them do it.

    At any point when you leave you will get the funds credited back to you like you normally would.

    Good thing is that i bought a power pack for a few months ahead and the next day i cancelled that pack and they refunded it back to my powershop account as a credit to buy a future pack.

    Each time you add a meter reading the app updates itself immediately saying how much you using roughly per day, helping to plan ahead i guess.
    • ASavvyBuyer
    • By ASavvyBuyer 3rd Jun 17, 7:17 PM
    • 459 Posts
    • 1,183 Thanks
    ASavvyBuyer
    3) through asumption its of the whole amount, but from website its the unit rate,

    Each time you add a meter reading the app updates itself immediately saying how much you using roughly per day, helping to plan ahead i guess.
    Originally posted by malc23
    Thanks for answers to the above. On Q & A3, when you buy a Powerpack, does it tell you how many kWh you get for the payment (so you can work out the discounted unit rate) and how many days of standing charge at a fixed rate?
    For example, would a 23% discounted £20 Electric Powerpack for say, November = (30 days SC @ 15p/day = £4.50) + (155kWh @10p/kWh = £15.50) instead of a standard rate £24.65 Powerpack (with no discount) = (30 days SC @ 15p/day = £4.50) + (155kWh @ 13p/kWh = £20.15) ?
    (Figures above just rounded for ease of calculation)
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • ASavvyBuyer
    • By ASavvyBuyer 13th Jun 17, 9:40 AM
    • 459 Posts
    • 1,183 Thanks
    ASavvyBuyer
    Is anyone else signed up to Powershop that can give feedback on it?
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • Chris bay
    • By Chris bay 13th Jun 17, 8:28 PM
    • 9 Posts
    • 10 Thanks
    Chris bay
    Thought it might be easier to actually see the screen. However I am a new user so I cannot post with links just add https at the front

    Example monthly Powerpacks

    //img2.uploadhouse.com/fileuploads/25169/25169102604c888f97f113d08780849f3d773b69.png

    Future Powerpacks
    ://img3.uploadhouse.com/fileuploads/25169/25169103df938419c3ff6d95cd193dde0fc68d3a.png

    The day rate is based on my average usage.
    • Chris bay
    • By Chris bay 13th Jun 17, 8:39 PM
    • 9 Posts
    • 10 Thanks
    Chris bay
    1. If you pay too much (I have as my consumption has come down 45%) then the extra can either be refunded or in my case covers all of my power for the next 24 weeks. Happy to take the discount which saves more that I would have made if the money was in a savings account.

    2. They tailor the size (not the percentage discount) of the Powerpacks to meet your expected usage so that you get the 20% reduction but not more.
    • Anthorn
    • By Anthorn 17th Jun 17, 8:40 AM
    • 3,081 Posts
    • 790 Thanks
    Anthorn
    Is anyone else signed up to Powershop that can give feedback on it?
    Originally posted by ASavvyBuyer
    Not signed up but compared to Scottish Power PowerUp which is a similar service to Powershop buying energy in advance through a mobile app.

    Based on quotes for electricity only, Eastern region, 1188 kWh p.a. PowerUp was cheaper but only by £1.74p p.a. PowerUp from Scottish Power appears to be particularly relevant for low users since on the quote I received the Standing Charge is nil.

    The reason I did the comparison is that I'm already with Scottish Power on the Online Fixed April 2018 tariff and finding buying energy in advance through a mobile app attractive. A waste of time me switching to Powershop and might as well stick with Scottish Power.
    • rob879
    • By rob879 24th Jun 17, 7:19 PM
    • 4 Posts
    • 5 Thanks
    rob879
    Powershop is NOT competitive!
    I started using Powershop in May as they were the cheapest provider (at the time) on both MSE and Which? comparison sites. Both comparison sites assume that customers will pay the quoted 'Easy Saver' rate, which (in my case) was around 18% cheaper than their 'Standard' rate. My experience to date has been very disappointing.

    For the first month (May), although I purchased all the available discounted 'Powerpacks', I only achieved a 13.4% discount over the Standard rate.

    June is looking worse and the discount is likely to be significantly lower than 13.4%.

    If this is the case, I will switch to a cheaper supplier. I simply do not see how it is possible to achieve the 'Easy Saver' rate - which is the rate quoted by comparison sites (falsely in my view).

    In addition, there are other downsides to Powershop:
    1. In order to achieve the best discounts, you have to purchase electricity well in advance. For example, I have recently purchased electricity for November - 5 months in advance. This also results in your account being significantly in credit.
    2. Having to constantly purchase Powerpacks is time wasting. For May, June and some future months, I have, so far, had to purchase 18 separate Powerpacks - some of which are for only 1 day's supply of electricity.
    3. For each Powerpack you purchase, you are not told how many KWh you are purchasing - you have to work it out for yourself.
    4. In order to evaluate your moving average cost per kWh (and whether you are getting a competitive deal), you need to maintain (and constantly update) an Excel spreadsheet. It soon makes you yearn for a supplier who quotes a fixed tariff which you pay by monthly direct debit!

    In summary, Powershop is looking like a con - and the comparison sites are conniving in this deceit by quoting a very competitive, but unachievable, tariff.

    My advice is to stick well clear of Powershop.
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 26th Jun 17, 11:39 AM
    • 15 Posts
    • 5 Thanks
    Powershop UK
    Answers on Seasonal Discounts and Full Payments
    Hello Rob,

    Sorry to hear you haven’t liked the experience.

    Our goal is to connect peoples consumption to their payments and give them control of their balances with their energy supplier for the first time. We think that’s good for both you and us because you understand your costs, have incentives to reduce your usage, and feel in control. Chris’s experience which he’s detailed in this thread is exactly what we are hoping for. (Thanks Chris! )

    We understand it’s a new model in the UK and are still refining the best way to present things to customers versus in New Zealand where it’s an established model. Two of the key differences are full payment for usage by the end of the monthly billing cycle, and seasonally varying discounts. These seem to be at the core of your issues with our model, but we’ll address your points one by one.

    For the first month (May), although I purchased all the available discounted 'Powerpacks', I only achieved a 13.4% discount over the Standard rate.
    Our answer: Our discounts are not the same every month. The Tariff Information Label values reference an annual achievable figure. Great to hear that you got 13.4%, that appears to be bang on what we’d expected an active user would be able to achieve in that period.

    Our model is different and requires full payment by the end of your monthly billing cycle. There may be customers who don’t budget at all in advance with future packs and we don’t want it to be too much of a shock when they see their first winter bill. Therefore, we are currently budgeting more discount for the Winter months when people need it the most.

    However, seasonally varying discount means that any one month versus our quotes which are annual figures. The discount level quoted can be achieved either by purchasing top up and special packs the in month or by purchasing future packs and snagging our big discount winter special pack (which we are thinking of calling Wintervention).

    1. In order to achieve the best discounts, you have to purchase electricity well in advance.This also results in your account being significantly in credit.
    Our answer: Even with a vanilla energy supplier on a monthly direct debit you will be building a significant credit during the spring and summer months when it’s warm with many hours of daylight. We are giving you the tools to manage that yourself. As mentioned above you don’t have to buy future packs to get the best discount, however we recommend you do as it’s a good way to budget.

    2. Having to constantly purchase Powerpacks is time wasting. For May, June and some future months, I have, so far, had to purchase 18 separate Powerpacks - some of which are for only 1 day's supply of electricity.
    Our answer: Our goal is that you should buy about 5 packs a month and you can choose to do that in advance (future packs) or in month (top up and special packs).
    Thanks for the feedback, we understand and are trying new things with future packs. You’ll see that this month we’ve made blocks of £10s which you can buy in advance. We may try the option of letting a customer specify the value (£1-100) in one purchase in the future. We haven’t done that yet because we thought it might be confusing new customers.

    3. For each Powerpack you purchase, you are not told how many KWh you are purchasing - you have to work it out for yourself.
    Our answer: A Powerpack covers both your standing daily charge (p/day) and your usage charge (elec kWh/day). This is with the goal of being transparent about the overall bill value in the app. However it means that a pack can’t be represented in p/kwh as it would change based on if you’re usage changes. That’s why the % discount is what we display that is constant for all customers.

    Additionally, we are looking to launch gas supply soon (moving into alpha testing now) and power packs will cover a whole bill including gas to keep the app user interface simple for basic users (you clearly don’t fall into the category of basic user!). A kWh of gas is a very different cost than a kWh of electricity that representing them together would be too complicated.

    4. In order to evaluate your moving average cost per kWh (and whether you are getting a competitive deal), you need to maintain (and constantly update) an Excel spreadsheet. It soon makes you yearn for a supplier who quotes a fixed tariff which you pay by monthly direct debit!
    Our answer: You’re clearly a power user, whereas the interface is attempting to cater to all levels of expertise. You can see the details of your consumption costs in the Usage and Transactions tab of your online account. We’ll be adding more to these tabs in the future as we hear more from customers.

    5. Powershop is looking like a con - and the comparison sites are conniving in this deceit by quoting a very competitive, but unachievable, tariff.
    Our answer: As detailed in our answers above, looks like it’s the seasonal varying discount which has given the wrong impression. We want to make sure customers receive the most discount when they need it the most in Winter. You achieved the maximum discount we’d planned for in May.

    Many comparison sites want to display a “whole of market view” and have chosen to include us. We’ve had conversation with many of these sites to make sure they understand how we’re different, and we will continue to do so.

    We specifically do not allow sales on comparison sites at the best achievable price (displayed as “Shop for Powerpacks” or “Easy Saver”). We allow click through only on our “Promise”. Customer’s who have signed up from April via comparison sites or our website, will have their accounts periodically monitored to make sure they are tracking to achieve the same or better than the “promise” rate they signed up to. This is because we are confident people can achieve very good rates and want to allow people to try us out without worrying.

    Hope the above answers help! We’d be happy to give you a call and discuss if you’d like. Just send us a message on the forum as to how best to get in touch with you.

    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hengus
    • By Hengus 26th Jun 17, 4:55 PM
    • 3,984 Posts
    • 2,243 Thanks
    Hengus
    Having talked myself out of a move to Powershop earlier in this thread, I transferred to them about a month ago out of curiosity having first determined what financial risk I was taking. I confess that it is only Ofgem's consumer credit guarantee that has given me the confidence to do so.

    The switch itself was seamless. It took two weeks for PS to set up the online account. I had a couple of 'confused pensioner' queries that were answered very quickly and in a helpful way. So far so good.

    What greets you on day one is confusing as the packs on offer give little confidence that any meaningful discount on PS' standard variable rate can be achieved. It is not possible to cover the first month of supply with discounted packages: I have had to use top up packs at the standard variable rate to get me through until July.

    Future packs from July through to November do show increasing discount percentages (23.5%) in November - however, this does involve a large up front cost - much more than the summer credit that one would see on a standard fixed DD account. Advice from our southern hemisphere cousins is that energy for the Winter needs to be purchased well in advance (i.e.; during the summer) with little need for future purchases for summer next year. I have now paid PS over £175 and according to their calculations, I will have energy through to January 2018.

    Will I? I am not sure that I know as the offer is primarily a standard variable tariff which may well increase before January so I am not sure what I have actually bought. No units are mentioned in any of the correspondence so if the price of electricity increases, then the I suspect the number of pre-paid units will fall. It would be nice to know if I am wrong: that is, are all pre-purchases based on the tariff rate at the time of purchase.

    The app is simple to use but it has a lot of irrelevant information imho. I don't buy into the argument that buying energy in this way encourages energy saving anymore than any other energy bill or smart meter does. It would be nice to be able to upload historical usage data as the algorithms that PS uses to assess usage seem to be as vague as those used by most suppliers. For example, PS does not know that I have PV solar so until a year has passed it really is just guessing. I enter daily meter readings and chuckle about the response that I get from the app.

    In sum, it is a lot of work for very little gain. It's a model that the customer needs to be on top off. Regular meter readings; regular consumption monitoring and the ability to buy, and pay for, energy well in advance. People worry about paying two suppliers on switch: to get the most from PS requires a sizeable up front investment in the short term.

    Will I still be with them in 3 months' time: the jury is still out. The app suggests that I have already saved £32 compared to the standard variable rate. It would though be nice to know how many kWhs of energy I have purchased. Without this information, I and many others will struggle to know whether a transfer to PS is good value or not. Similar comments have been made by AU and NZ customers.

    PS: Good to see a Powershop rep on this forum. You need to be accredited by MSE to post.
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 26th Jun 17, 9:26 PM
    • 15 Posts
    • 5 Thanks
    Powershop UK
    General Experience and Solar PV Specific Responses
    Hello Hengus,

    Thanks for the response. Sorry to hear that our way of doing things isn’t meeting your expectations. Hope to answer any questions you might have along the way. We’ll try to answer your questions individually.

    1) the packs on offer give little confidence that any meaningful discount
    Originally posted by Hengus
    On our online platform here’s a little pink rosette on the illustration with the discount versus our standard prices listed, in the phone app it’s a pink bar beneath the Powerpack illustration. This is a discount versus any cost so it cover’s both standing charge and unit charges. These will vary between up to 50% depending on the pack purpose and timings.

    2) It is not possible to cover the first month of supply with discounted packages:
    Originally posted by Hengus
    In month Powerpacks, are sized to cover your variable usage but not your standing charge, so if you choose to purchase in month without future packs there’ll always be a bit left over. For lower users like yourself, it will be a bigger percentage of your bill.

    If you purchase packs to cover your usage every month, you won’t be worse off. In-month discounted packs are sized without covering standing charge and the discounted future packs are sized to incorporate standing charge. You can buy quite a lot of them at the moment. You won’t be worse off regardless of the method you choose.

    As for the switching process, everyone should be able to log in before the end of your first monthly billing cycle so that they can buy Powerpacks and receive the discounts. If you think this wasn’t the case for your account, direct message us your details and we can look into it for you. Your switch would only have been delayed if there was a piece of industry data missing or if your previous supplier hadn’t gotten back to us.

    3) this does involve a large up front cost - much more than the summer credit that one would see on a standard fixed DD account
    Originally posted by Hengus
    PS requires a sizeable up front investment in the short term
    Originally posted by Hengus
    You don’t have to purchase future packs if you don’t want to. Our goal is to make the in-month discounts, and the future packs roughly equivalent. The future packs are there for your budgeting purposes, not to lock your money away.

    4) I am not sure what I have actually bought. No units are mentioned
    Originally posted by Hengus
    Powerpacks are £s against your bill. £10 Bill value against £7 cost for example (30% discount). This extends over the unit rates, standing charges, and will extend to gas in the future.

    5) I will have energy through to January 2018.
    Originally posted by Hengus
    if the price of electricity increases, then the I suspect the number of pre-paid units will fall.
    Originally posted by Hengus
    As we mentioned in our previous post, we’re still working out how to best present customers with future packs. They are £ at a discount rather than days of energy booked. Over the 8 years Powershop has been active in the southern hemisphere, they got the feedback that customers wanted a guaranteed discount rather than a guaranteed price. This is so that if prices fall the savings are maintained, and packs last longer. The converse is also true in the back-end calculations. We are considering how to manage customer credit for the difference in these cases going forward.
    Having already built up a balance to the extent that you have certainly makes you an outlier!

    6) I don't buy into the argument that buying energy in this way encourages energy saving anymore
    Originally posted by Hengus
    As a user with nearly 4,000 posts on MSE forums, it’s reasonable to say there might not be anything anyone could do to encourage you to save more. We can only tip our hats to you. Well done. We hope that for the less savvy, it will make saving, monitoring usage, and receiving accurate bills more attractive and simpler.


    7) PS does not know that I have PV solar so until a year has passed
    Originally posted by Hengus
    That is correct. Our system applies a normal usage profile not one with PV. Please message us so we can put a flag on your account in the system to monitor this and make sure you are getting the correctly sized packs.

    8) It would though be nice to know how many kWhs of energy I have purchased.
    Originally posted by Hengus
    You can see how many kWhs you’ve used in the “Bill information” section of your “Transactions”.
    However Powerpacks are discounted £s against your bill which include daily standing charge and kWh rate. Therefore, we as don’t know for sure how many kWhs you will use until the billing cycle is complete this calculation isn’t exposed in system.
    Also as stated above, the move to £ bill value for discounted £ pricing was to insure we can simply display gas and electricity together in the future as the cost per kWh is significantly different.

    Hope the above answers help! Same offer as before we’d be happy to give you a call and discuss if you’d like. Just send us a message on the forum as to how best to get in touch with you.

    - Powershop Pricing Team

    PS: Good to see a Powershop rep on this forum. You need to be accredited by MSE to post
    Originally posted by Hengus
    PS. Thanks for the reminder. We’d submitted the request to MSE and are waiting on their response. When we saw Rob's note we couldn't resist replying and thought we better get in on the conversation.
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hengus
    • By Hengus 27th Jun 17, 9:53 AM
    • 3,984 Posts
    • 2,243 Thanks
    Hengus
    @Powershop. Thanks for the detailed reply. I won't respond point by point but I will make some general points that may be of help to anyone thinking of switching to Powershop.

    Firstly, Powershop only offers one tariff which is a standard variable rate. It's use of the terms Easy Saver and Easy Saver Promise are confusing in that ALL monthly bills are based on the standard variable tariff rate. All power packs that are purchased are redeemed against this tariff.

    Secondly, the Easy Saver Promise is a welcome guarantee that if you use only the projected amount of electricity (and the SVT doesn't change) and you do nothing other than just use electricity then, for the first year, your total liability will be limited to this guaranteed amount. That said, my understanding is that any credit is only added to the account after 12 months. Easy Saver Promise is not offered for Year 2 et seq. A simple comparison of the fixed rate deals on the market and Easy Saver Promise show that the latter is very competitive price-on-price. Whether anyone can actually achieve the Easy Saver deal in Year 1 is my great unknown.

    For my projected consumption, the costs work out like this:

    Standard tariff; £398

    Easy Saver Promise: £380

    Easy Saver £330

    It follows that to achieve the Easy Saver cost, my power pack purchases must save 17%. So what is my experience so far? My account transferred on the 26th May and the online account went live on the 9th June. Since then I have been able to purchase the following power packs:

    Appetiser Cost £1.00/Worth £1.39/28%OFF

    Jumbo Cost £9.74/Worth £10.49/7.2% OFF

    August Future Pack Cost£10/Worth£11.47/12.8% OFF

    September Future Pack Cost £10/Worth 11.57/13.6% OFF

    October Future Pack Cost £10/Worth £11.79/14.5% OFF

    November Future Pack Cost £10/Worth£13.07/23.5% OFF

    December Future Packs -yet to be released.

    During this month, I have also had one Special Pack at £3.45 at a modest discount. To cover a gap of 10 days in the present month I have, on the advice of Powershop CS, had to buy 2 Standard packs at £10. The alternative was to do nothing and be billed for usage.

    My conclusion is that to get anywhere neat the Easy Saver cost, future packs need to be purchased which means that the account balance is c.5 months ahead of where it needs to be, and Powershop needs to hold a lot of my money. It follows that to get the best deal for June 16, I really needed to purchase in February which clearly wasn't an option: I am happy to be proved wrong but I believe that achieving the Easy Saver cost in the first year is more than likely to be mathematically impossible.
    • Powershop UK
      Verified User verified user
    • By Powershop UK Verified User verified user 27th Jun 17, 6:15 PM
    • 15 Posts
    • 5 Thanks
    Powershop UK
    Answers on Best Rate Achievability and Powerpack releases
    Hello Hengus,

    Thanks for the quick reply.
    We’ll make a couple quick clarifications and then address specifics of your account.

    You mentioned:
    the Easy Saver Promise is a welcome guarantee that if you use only the projected amount of electricity (and the SVT doesn't change)
    Originally posted by Hengus
    Any SVT changes wouldn’t affect your promise, the SVT could go up or down but your promise remains a constant for your first year with Powershop. It’s there to give new customers certainty while they try us out.

    Now on to your account:
    the online account went live on the 9th June. Since then I have been able to purchase the following power packs:
    Originally posted by Hengus
    Our records show that you purchased the following packs to be used in your current billing cycle.
    Summer Snooze Cost £3.45/Worth £4.20/ 18% OFF
    Jumbo Cost £9.80/Worth £10.56/ 7% OFF
    Ballot Box Special Cost £1.79/Worth £2.11/ 15% OFF

    You also have a bit left over from a short billing cycle that had happened as you started because we had a confirmed read from a meter reader. This is unique to your account and isn’t typical. Your Appetiser Pack was used for that billing cycle in addition to some of the Simple Saver.

    Simple Saver (Reminder not used on last bill) Cost £1.66/Worth £1.97/ 16% OFF

    Our advisors mentioned that you’d have to buy in-month Top Up packs to cover the remainder of any bill you have.
    We usually release new in-month Top Up Powerpacks at the start of every calendar month although this isn’t fixed.

    You’ll be able to buy a new Appetiser pack in a few days before the end of your billing cycle.
    Appetiser Available Again July 1st Cost £1.00/Worth £1.39/ 28% OFF

    Therefore your total cost and discounts on the variable per kWh will be as follows.
    Total Cost £17.70/Worth £20.23/ 12% OFF

    This is right on what our plan is for fully active customers getting our best deal. It is mathematically possible rest assured!

    As we mentioned in our last post, you can choose to wait till in month packs are released during each month or you can purchase in advance with future packs. Our goal is that you’re no worse off either way you choose to purchase.

    If you’d like us to refund your purchase at Standard as this didn’t have any discount, please let us know via a direct message on the forum and we can confirm we have the right account and action that for you.

    Hope this helps.

    - Powershop Pricing Team
    Official Company Representative
    I am the official company representative of Powershop UK. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hengus
    • By Hengus 28th Jun 17, 8:39 AM
    • 3,984 Posts
    • 2,243 Thanks
    Hengus
    I can only commend Powershop for its excellent customer service. £20 worth of standard power pack purchases have been reversed. There is undoubtedly a steep learning curve with this type of energy contract. It will be interesting to see whether the power packs released next month will clear the small monthly deficit which is now building up on my account. I confess that I wasn't aware that power packs could be used to cover past usage. Every day is a school day.
    • fewkeste
    • By fewkeste 8th Jul 17, 3:32 AM
    • 99 Posts
    • 28 Thanks
    fewkeste
    Some comments and questions
    I signed up for Powershop on 31/3/17 and went live on 19th April. Unfortunately due to PS not receiving the switch info. in a timely manner it wasn't until 30th June that my online account went live and I could buy Powerpacks. I missed out on buying future packs to cover May, June and July but PS are sorting what I've lost out on with a credit to my account.

    What I'm wondering about is we are supposed to make a 22% saving over the year if we buy all the available Powerpacks and at the moment I'm seeing Future Packs in the range 12.8% discount (August) to 23.5% discount (November). In order to meet an annual discount of 22% then presumably the Future Packs for December, January, February & March will have to be a much higher % discount than even the November 23.5% level. Does anyone know what level they are likely to be? Was PS operating last winter and if so what level of discount was offered on the December to April Future packs - does anyone know?

    With regards to Future Packs, they are an obvious way to rack up savings but what I'm wondering is why PS bother with low value Appetiser packs? - even if the % discount looks impressive as it's a miniscule amount of credit.

    Also, do Future Packs vary the % discount depending on how far in advance they are bought? i.e. a November Future pack bought now will offer a 23.5% discount but what if it's bought in August? Will the offered discount diminish the nearer to the validity period it's bought or will it stay at 23.5% all the time it's available?

    I'm still thinking how I can modify my spreadsheet to cope with the PS way of doing things so I'm interested in comments from others who also track, monitor and project future consumption and bills via a spreadsheet.
    • Hengus
    • By Hengus 8th Jul 17, 10:15 AM
    • 3,984 Posts
    • 2,243 Thanks
    Hengus
    I signed up for Powershop on 31/3/17 and went live on 19th April. Unfortunately due to PS not receiving the switch info. in a timely manner it wasn't until 30th June that my online account went live and I could buy Powerpacks. I missed out on buying future packs to cover May, June and July but PS are sorting what I've lost out on with a credit to my account.

    What I'm wondering about is we are supposed to make a 22% saving over the year if we buy all the available Powerpacks and at the moment I'm seeing Future Packs in the range 12.8% discount (August) to 23.5% discount (November). In order to meet an annual discount of 22% then presumably the Future Packs for December, January, February & March will have to be a much higher % discount than even the November 23.5% level. Does anyone know what level they are likely to be? Was PS operating last winter and if so what level of discount was offered on the December to April Future packs - does anyone know?

    With regards to Future Packs, they are an obvious way to rack up savings but what I'm wondering is why PS bother with low value Appetiser packs? - even if the % discount looks impressive as it's a miniscule amount of credit.

    Also, do Future Packs vary the % discount depending on how far in advance they are bought? i.e. a November Future pack bought now will offer a 23.5% discount but what if it's bought in August? Will the offered discount diminish the nearer to the validity period it's bought or will it stay at 23.5% all the time it's available?

    I'm still thinking how I can modify my spreadsheet to cope with the PS way of doing things so I'm interested in comments from others who also track, monitor and project future consumption and bills via a spreadsheet.
    Originally posted by fewkeste
    So far, Powershop is delivering. Yes, the monthly low value packs are a gimmick and future purchases seem to be the key way of reaching a c.20% discount. I guess that when the December pack is released, then the discounts on the already released future packs will fall. What this means, as far as I am concerned, is that PS is holding on to a lot of my credit. In principle, I have no problem with this; however, PS does not hold a supply licence* as it is wholly owned by NPower. Usually, business subsidiaries are set up to limit liability in the event of failure. I have asked PS to confirm that Supplier of Last Resort and the Ofgem Consumer Protection rules will apply in the event of insolvency.

    * As per the list published by Ofgem on the 20th June 2017
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

323Posts Today

4,570Users online

Martin's Twitter