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  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 48Posts
    • 12Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 2
    • fewkeste
    • By fewkeste 24th Apr 17, 10:18 PM
    • 48 Posts
    • 12 Thanks
    fewkeste
    Please do not claim that something is the cheapest on the market when you have no way of checking. The deal may be the cheapest for your usage and for your postcode; however, if distorted estimates are being used for comparisons then I would be wary of the result.
    Originally posted by Hengus
    It is implicit in my comment that 'cheapest on the market' applies for me in the East Midlands for the tariff I need (E7.) Why would I get quotes for other areas of the UK that I'm not in!!
    • fewkeste
    • By fewkeste 24th Apr 17, 10:34 PM
    • 48 Posts
    • 12 Thanks
    fewkeste
    I just have, comes to more than I pay with Ebico
    Originally posted by EachPenny
    Yes but are you on a tariff that is no longer available to new customers? Out of curiosity I did a quote on Ebico (interestingly they use Robin Hood Energy - the supplier I am leaving) and for my annual consumption (8000kWh) Ebico would be approx £1207 per year compared to £832 with Powershop (assuming I take maximum advantage of discount Powerpacks)
    • EachPenny
    • By EachPenny 24th Apr 17, 11:07 PM
    • 627 Posts
    • 377 Thanks
    EachPenny
    Yes but are you on a tariff that is no longer available to new customers?
    Originally posted by fewkeste
    No, it is open to all still. But is only worthwhile if you are a low user. My annual electricity consumption is around 1100kWh, under 3 units a day - so the standing charge if I paid one would be a significant percentage of my total bill, regardless of unit price. My gas consumption March to November is normally zero, so again that would be a lot of standing charge paid for zero cubic metres of gas.
    "In the future, everyone will be rich for 15 minutes"
    • fewkeste
    • By fewkeste 24th Apr 17, 11:42 PM
    • 48 Posts
    • 12 Thanks
    fewkeste
    Different level of usage = different best deal
    No, it is open to all still. But is only worthwhile if you are a low user. My annual electricity consumption is around 1100kWh, under 3 units a day - so the standing charge if I paid one would be a significant percentage of my total bill, regardless of unit price.
    Originally posted by EachPenny
    Yes I see that for you (and other low users) that a daily standing charge is a problem. It just shows the importance of taking account of all relevant factors when getting a quote in that what suits one (low usage) consumer, may be totally inappropriate for another (higher level) consumer.
    • Hengus
    • By Hengus 25th Apr 17, 2:53 PM
    • 3,663 Posts
    • 1,973 Thanks
    Hengus
    I have just had a long online chat with Powershop which was suddenly curtailed due to tech issues ( I hope). I raised the question of their tariffs. I asked what 'guarantee' I would have that I could achieve the Easy saver figure if I bought all my electricity via power packs? The answer was that power packs would be offered for varying amounts with varying discounts based on my usage AND, most importantly, based on the standard tariff price. I was told that the average achievable annual discount was 20%. The power packs apparently do not contain details of the actual prices within that package. We then lost contact.

    It would seem to me that only the more expensive Easy Saver Promise is guaranteed in the first year. Whether the PCW quoted Easy Saver tariff is achievable is something that only Powershop knows as there would seem to be no guarantees offered. I am not suggesting that there is anything untoward going on here but I confess the more I learn about this way of buying electricity, the more I am inclined to keep things simple: at least, with a fixed contract, I know precisely where I stand. Others can make up their own minds.
    • fewkeste
    • By fewkeste 25th Apr 17, 3:42 PM
    • 48 Posts
    • 12 Thanks
    fewkeste
    Confirms what I've gleaned from Which comparison
    I was told that the average achievable annual discount was 20%. The power packs apparently do not contain details of the actual prices within that package. We then lost contact.
    Originally posted by Hengus
    This fits in with the prices I got from the Which comparison website. My 'standard' prices are Day 15.026p/kWh, E7 8.442p/kWh and standing charge 15.761p/day. If I join and do nothing and let them buy power at the standard tariff this is what I will pay. However if I take advantage of all the discount Powerpacks offered then (according to the Which comparison figures and Powershop) I will achieve effective rates of Day 11.739p/kWh, E7 6.594p/kWh and I think the standing charge stays the same at 15.761p/day. That equates to approx 21.8% discount (not including the standing charge.) My understanding is that by knowing how much power I will use/likely to use in a given time period they will then offer Powerpacks to buy which offer a set discount off the standard rate but the confusing thing is I think they will be described as either something like 'a day's worth of electricity for 80% of the cost of a day's worth of electricity'. I'm guessing here bear in mind - so in this theoretical example if this was a forward buy for use in say June, I would buy 30 days usage at only 80% of the cost of a day's consumption in June.

    Now the big question is (and I don't know the answer to this yet) what happens if I don't use all the power I've bought for use in June? Does any excess sit as a credit in my account (that's fine) or do I lose it (most definitely not fine.) I've got a call back booked to discuss my transfer to them (my old supplier is behaving like I'm not leaving) so I'll try and get to the bottom of this left over credit thing.
    • SOULSISTER
    • By SOULSISTER 7th May 17, 1:32 AM
    • 3 Posts
    • 0 Thanks
    SOULSISTER
    This forum is corrupt. I know for a fact posts are removed, including on this very thread. They remove posts and BAN you. CORRUPT.
    • fewkeste
    • By fewkeste 7th May 17, 2:18 AM
    • 48 Posts
    • 12 Thanks
    fewkeste
    More detail required
    This forum is corrupt. I know for a fact posts are removed, including on this very thread. They remove posts and BAN you. CORRUPT.
    Originally posted by SOULSISTER
    Have you had posts removed? Did you break forum rules/etiquette in the post(s)? Without risking getting your reply removed, what general area/point were you posting about?
    • overworked_underpaid
    • By overworked_underpaid 7th May 17, 2:41 PM
    • 387 Posts
    • 91 Thanks
    overworked_underpaid
    I came across Powershop through the energyhelpline.com comparison website and it is the cheapest provider. I think I might take the plunge and switch to them as they are the cheapest. If things get messy, you can leave them without an exit fee.
    • Hengus
    • By Hengus 7th May 17, 2:53 PM
    • 3,663 Posts
    • 1,973 Thanks
    Hengus
    I came across Powershop through the energyhelpline.com comparison website and it is the cheapest provider. I think I might take the plunge and switch to them as they are the cheapest. If things get messy, you can leave them without an exit fee.
    Originally posted by overworked_underpaid
    Look carefully before you do. Comparison sites, for some reason, are showing a price based on discounts that you may, or may not , be able to achieve if you buy power packs at the right time.

    For example, for my consumption and region, the site shows that I could possibly get my energy for £328.56. However, the only guarantee is that for the first year only ' my sit on my hands, do nothing' price is £377.679 (Easy Saver Promise). From then on, it is Powershops' standard variable rate that applies less any discounted energy that I buy. Looking at the AU and NZ websites, to get maximum benefit from this type of scheme, the consumer needs to be on top of his/her own consumption and be willing to provide almost daily meter readings.
    • overworked_underpaid
    • By overworked_underpaid 7th May 17, 3:00 PM
    • 387 Posts
    • 91 Thanks
    overworked_underpaid
    However, the only guarantee is that for the first year only ' my sit on my hands, do nothing' price is £377.679 (Easy Saver Promise). From then on, it is Powershops' standard variable rate that applies less any discounted energy that I buy. Looking at the AU and NZ websites, to get maximum benefit from this type of scheme, the consumer needs to be on top of his/her own consumption and be willing to provide almost daily meter readings.
    Originally posted by Hengus
    If I do nothing for the first year, it still appears to be the cheapest.

    What happens if I don't supply daily meter readings?
    • Hengus
    • By Hengus 7th May 17, 3:13 PM
    • 3,663 Posts
    • 1,973 Thanks
    Hengus
    If I do nothing for the first year, it still appears to be the cheapest.

    What happens if I don't supply daily meter readings?
    Originally posted by overworked_underpaid
    I suspect, but I confess that it is difficult to know, that the discounted packs on offer may not match your consumption. They told me that offers/discounts are based on monitored consumption and are issued on an individual consumer basis. Presumably, the more information that they hold on file about your consumption then the more accurate the offers will be.

    Have a look at Facebook NZ and AU to see what long term customers think.

    It's not for me.
    • overworked_underpaid
    • By overworked_underpaid 7th May 17, 3:18 PM
    • 387 Posts
    • 91 Thanks
    overworked_underpaid
    My household is a high energy consumer and I am always looking at ways to save on energy costs. I have been monitoring my gas/electricity usage for several years and know my monthly consumption and cost. I will give it 3 to 6 months and if the cost saving is not as they estimate, I will switch to a conventional supplier.
    • Hengus
    • By Hengus 7th May 17, 3:22 PM
    • 3,663 Posts
    • 1,973 Thanks
    Hengus
    My household is a high energy consumer and I am always looking at ways to save on energy costs. I have been monitoring my gas/electricity usage for several years and know my monthly consumption and cost. I will give it 3 to 6 months and if the cost saving is not as they estimate, I will switch to a conventional supplier.
    Originally posted by overworked_underpaid
    To save you time, this is typical of the comments about Powershop Down Under:

    The new changes that have removed the unit price of power Totally Suck!!!!
    Powershop used to be the best, now I have to go and manually calculate whether I'm getting a good deal. Have just gone though and on average the per unit price has gone up for me by 2c a unit since the changes were made but I have no way of seeing this without doing a manual calculation for every day. This is really dumb. bring back the unit price Powershop and bring back the awesome!!!!!!!
    Share
    Lynette Whale, Pearl Nook, Julie Dumbovich and 3 others like this.

    Comments
    Powershop NZ
    Powershop NZ Hey Toby, thanks for taking the time to review us, although obviously I'm sad to hear that you don't like the changes. Our intention in our new pricing methodology was to make things more transparrent by showing customers at all times exactly what they...See more
    30 November 2016 at 17:36

    Toby Mills
    Toby Mills Really looking forward to seeing the changes. All you need to do is show the rate per kWh for each property in the power pack before you buy it.
    I can appreciate the goal of the changes but power shoppers are a savvy lot by their nature and just want to see the raw rates. The changes you made would be absolutely fine if people used the same amount of power every day and the rate for power never changed, but as both of these things are variables, a blended rate misses the goal of increasing transparency and makes it harder to Powershop
    • overworked_underpaid
    • By overworked_underpaid 8th May 17, 7:50 AM
    • 387 Posts
    • 91 Thanks
    overworked_underpaid
    Hengus, I appreciate your concern and pointing this out to me.

    I thought Ofgem regulations require all energy suppliers to publish TCR (Tariff Comparison Rate) as a method of comparing energy tariffs from different gas and electricity suppliers. The fact you can buy energy in advance at cheaper rates, obviously makes comparison difficult. I wonder if this is within the Ofgem framework and if Powershop are allowed to do this.

    When I used the energyhelpline.com comparison website the unit rate and daily standing charge was the 2nd cheapest option with Powershop so I decided to switch with them.

    Economy Energy was the cheapest supplier but when I read numerous negative feedback they have received, I decided not to switch to them.
    • overworked_underpaid
    • By overworked_underpaid 8th May 17, 7:52 AM
    • 387 Posts
    • 91 Thanks
    overworked_underpaid
    I also noticed Powershop doesn't appear in the MSE cheap energy club comparison site. Is there a way to request for Powershop to be added to their comparison.
    • fewkeste
    • By fewkeste 8th May 17, 4:13 PM
    • 48 Posts
    • 12 Thanks
    fewkeste
    MSE are working on adding Powershop
    I also noticed Powershop doesn't appear in the MSE cheap energy club comparison site. Is there a way to request for Powershop to be added to their comparison.
    Originally posted by overworked_underpaid
    I got to know about Powershop via the Consumers' Association/Which energy comparison service. I applied to switch to them and emailed MSE to ask why they were not featured in the MSE energy club comparisons. MSE got back to me pretty quick to say they were already working with Powershop to get them listed. This was on 21/4/17. MSE also suggested I start this thread - which I did

    I got the impression that because the idea of Powershop is that people buy powerpacks via smartphone apps, MSE are working out (presumably with Powershop) what the most representitive way of showing what the price is. Which showed the 'best price' assuming I took advantage of all the discounted powerpacks. To help you (and please read previous posts that confirm this) if you join them and 'do nothing' you will pay one price but if you take advantage of the discounted powerpacks when they become available, you can save approximately 20% over the year compared to the 'do nothing' Price.

    I gather the reason they like to know your consumption is that they tailor powerpacks to your particular consumption. Here's a totally made up example: they might for example offer a powerpack for June that offers £45 of electricity for £36. That equates to a 20% reduction on the 'do nothing' price. Now what I didn't previously know (but now I do - see my earlier posts) is that if you don't use all the £45 worth of electricity in June it just remains on your account as credit. Some on this thread had postulated you might lose it - a bit like how PAYG mobile bundles expire after 30 days. Well that doesn't happen with Powershop - I specifically asked that question during a telephone call to clarify something about my transfer to them. My online account should be live soon so I'll be able to understand more about powerpacks and post them here.

    Incidentally, I mentioned to Powershop that these threads tend to have an official company representative and that they ought to give thought to having one on this thread. Presumably MSE will discuss this with them whilst they are sorting out how to include their prices in the Energy Club.

    Hope the above is helpful.
    • Chris bay
    • By Chris bay 9th May 17, 12:43 PM
    • 4 Posts
    • 1 Thanks
    Chris bay
    MSE got back to me pretty quick to say they were already working with Powershop to get them listed. This was on 21/4/17. MSE also suggested I start this thread - which I did
    I has the same response from MSE last month
    Powershop is a new supplier and its tariff works a little differently to usual tariffs, so at the moment we don't yet include it on Cheap Energy Club. However we are looking into how this could work.
    that if you don't use all the £45 worth of electricity in June it just remains on your account as credit.
    Confirmed in my own talks to Powershop

    Like others my current supplier is dragging its feet (Spark) However I should be live shortly.
    Saving for me (moved into an old house on Economy 7) should be about 600 a year without buying the special deals. Alternatives did not compare

    Will try to make updates on here as to the viability of this system.

    I do think that it would be much better if you have a smart meter.
    • Hengus
    • By Hengus 9th May 17, 12:55 PM
    • 3,663 Posts
    • 1,973 Thanks
    Hengus
    I has the same response from MSE last month



    Confirmed in my own talks to Powershop

    Like others my current supplier is dragging its feet (Spark) However I should be live shortly.
    Saving for me (moved into an old house on Economy 7) should be about 600 a year without buying the special deals. Alternatives did not compare

    Will try to make updates on here as to the viability of this system.

    I do think that it would be much better if you have a smart meter.
    Originally posted by Chris bay
    Hi - welcome to the forum. I can see why MSE is struggling with this one. In truth, as far as I can tell, PS only offers one tariff which is variable; that is, it can go up and down. It could be argued that the Easy Saver Promise is equivalent to a 1 Year fixed tariff (but you have to stay a year to get it). However, Easy Saver, which is now showing on some comparison sites, isn't a tariff in the truth sense of the word. Putting it into a PCW as a tariff might mislead some people into taking out a tariff that they do not understand.

    The other complication is switching out after 90 days. Let's say that PS raises its standard tariff by 25%. Under Ofgem rules, it has to notify you of this tariff increase and you can then switch away, By doing so - after 90 days - the Easy Saver Price Promise is kicked into the long grass so the switching penalty ( in terms of what you pay for the energy already used) - might be greater than first thought. My logic here might be totally flawed but the lack of any information or guarantees on the PS website doesn't help.

    Hopefully, the MSE team will think this one through carefully before listing PS on the CEC website.
    • Chris bay
    • By Chris bay 18th May 17, 5:35 PM
    • 4 Posts
    • 1 Thanks
    Chris bay
    Went live with Powershop a few days ago. The experience has been a learning curve. Gone are the days of just pay the direct debit and sit back and ignore the cost. You really need a smart meter to get full advantage of this system. However manual readings are easily entered into the mobile app.

    App
    The app is nice, works well and is fairly intuitive

    Balance
    Gives you a current cost per day (3.38 pounds) based on usage (wish I had a smart meter)

    Shows how many days you have bought forward (22 days). This is based on the standard tariff or the discounted Powerpacks that you have bought. Basically you can buy enough discounted Powerpacks to cover all of your usage (although at various levels of discount).

    Shows how many days in the three months ahead you have bought and at what cost (you have the option to buy small Powerpacks for each of the three months ahead.

    A nice calendar to show, based on your current consumption, which days you have paid for your electricity.

    Shows the saving compared to their standard rate that you have achieved by buying discounted Powerpacks. 16.71 pounds in the last month.

    Shop
    This details the Powerpacks that you can buy. Split into three categories

    A: Special
    Buy both Special Packs (Snack Pack 28% discount and Big Boy 7.3% discount) think about the last Special Pack "Last Call" which you should only buy if really needed as the discount is only 2.8%

    B: Top up
    Standard Price Pack. This is the price that you pay if you do not buy any Special or Future packs

    C: Future Packs
    These are all at a percentage discount as follows; 16.5%, 16.9%, 18.3%. Rule of thumb is that you always buy all discounted Powerpacks.

    There are also occasional sales of packs with discounts but only a limited availability that you need to be able to react quickly and buy. I have not seen these as yet

    Usage
    Various charts of usage based on all time average, rolling average, days weeks, months etc

    The rates and tariffs applicable to you (based on residential customers in my network area)
    Standard Night 8.96 Full discounted rate 7.17
    Standard Day 15.41 Full discounted rate 12.34

    Transaction history
    A full record of all your transactions

    Effect on my Electricity usage
    Net effect is that this whole set up has really encouraged me to review my electrical usage. I have now checked my meter reading and entered them three times in the last week. Every time I have managed to reduce my daily usage significantly. Itís a great feeling when the app reports that your daily cost is now down to X and that the power that you have already bought now buys you an extra day.
    How?
    1. Found out the time that Economy 7 runs for me (23:30 to 6:30) (this varies)
    2. Bought Timer switches (25 pence Car boot) Set those timer switches to turn on those items that need recharging or that I want to operate during Economy 7 hours e.g. Powerbanks, phones, portable bluetooth speakers and headphones, Watch winder, back up hard disk.
    3 Set washing machine to run during the last 90 minutes of the economy 7 time so that I can hang the clothes out first thing in the morning.
    4. Cancelled the use of the Dishwasher (except for parties) (do not run these while you are sleeping due to fire risk)
    5. Turned off 2 Night Storage heaters and reduced the usage of the other two Night Storage heaters
    6. Vacuumed the night Storage heaters (dust reduces their efficiency)
    7. Went through every piece of computer kit to ensure that it was either turned off when not needed or went into sleep or hibernation mode when not actively being used (for example NAS servers and external Hard Disks)
    8. Reset timings on Immersion heater to mainly work in Economy 7 hours
    9. Lowered the brightness on all of the computer screens
    10. Put draft proofing on front door

    Considering
    Putting plastic on the windows for Winter (old house with Grade 2 listing so cannot put in double glazing)
    More draft proofing
    lagging some pipes
    Moving to a warmer climate


    Apologies for the length but I got quite enthused
    Last edited by Chris bay; 18-05-2017 at 5:38 PM. Reason: format
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