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  • FIRST POST
    • Exemplar
    • By Exemplar 20th Apr 17, 9:23 PM
    • 1,044Posts
    • 386Thanks
    Exemplar
    Son spent £235 on an XBOX App
    • #1
    • 20th Apr 17, 9:23 PM
    Son spent £235 on an XBOX App 20th Apr 17 at 9:23 PM
    My own fault for not rendering to disassociate the credit card in the settings.

    I was sat at the dining table and my phone goes 'ping, ping, ping'. 3 emails stating I had bought £235.00 worth of Roblox outfits!

    Ran into the lounge to see the youngest child just about to buy another £115.00 worth of 'outfits'!

    Spoke to Microsoft who 'may' refund.

    My fault... disassociated the credit card.

    My vent, at me... grrrrrrr
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
Page 1
    • foxtrotoscar
    • By foxtrotoscar 20th Apr 17, 10:23 PM
    • 939 Posts
    • 1,343 Thanks
    foxtrotoscar
    • #2
    • 20th Apr 17, 10:23 PM
    • #2
    • 20th Apr 17, 10:23 PM
    Hopefully with your quick reaction they will refund...thanks for not blaming everyone else!
    • ARandomMiser
    • By ARandomMiser 21st Apr 17, 6:53 PM
    • 1,370 Posts
    • 2,733 Thanks
    ARandomMiser
    • #3
    • 21st Apr 17, 6:53 PM
    • #3
    • 21st Apr 17, 6:53 PM
    Ouch, hopefully you get a satisfactory outcome. It always amazes me that it takes me ages to make payments online but my grandchildren manage it in a blink of the eye.
    IITYYHTBMAD
    • iammumtoone
    • By iammumtoone 21st Apr 17, 6:59 PM
    • 4,492 Posts
    • 9,400 Thanks
    iammumtoone
    • #4
    • 21st Apr 17, 6:59 PM
    • #4
    • 21st Apr 17, 6:59 PM
    Ouch.

    Note for future, you can buy Roblox gift cards in Currys, easy to load onto the game and no chance of overspending. £10 at a time which as you have discovered does not last long!
    Sealed pot challenge ~ 10 #017
    Declutter 2017 items in 2017 - 78/2017

    • DCFC79
    • By DCFC79 21st Apr 17, 8:46 PM
    • 28,952 Posts
    • 18,288 Thanks
    DCFC79
    • #5
    • 21st Apr 17, 8:46 PM
    • #5
    • 21st Apr 17, 8:46 PM
    Might even be a PIN you can enable so if anything requires payment eg in game content you cant go any further unless you know the PIN code.
    Je Suis Charlie
    • Exemplar
    • By Exemplar 21st Apr 17, 9:26 PM
    • 1,044 Posts
    • 386 Thanks
    Exemplar
    • #6
    • 21st Apr 17, 9:26 PM
    • #6
    • 21st Apr 17, 9:26 PM
    Good news. Just had a call from Microsoft. Apparently as I was honest and reasonable with them (i.e. not blaming anyone else) I got a full refund.

    Lesson learnt!

    Thanks for the positive replies.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • fozmcfc
    • By fozmcfc 21st Apr 17, 10:27 PM
    • 2,976 Posts
    • 2,167 Thanks
    fozmcfc
    • #7
    • 21st Apr 17, 10:27 PM
    • #7
    • 21st Apr 17, 10:27 PM
    So glad you got a refund.

    My rant, £235 in game purchase, as a long term gamer from the 70's until now, I really do despair, at what modern day gaming is largely about.

    It's all very well, saying that parental controls are available etc, but to actually allow a game that will appeal to children and no doubt played by many children, to purchase £235 worth of adds on at the click of a button, itself is just plain disgusting. At the very least, the 3 digit CVV number from the credit card, should need to be entered for purchases.

    In general, sadly, it seems, modern day gamers are all too happy to allow themselves to be ripped off, with half finished and playable games, so companies can make a fast buck or thousand out them, by pretending these things are add on, rather than giving a full game to start with.

    Don't even get me started on Freemium games
    • elsien
    • By elsien 21st Apr 17, 10:37 PM
    • 14,373 Posts
    • 35,478 Thanks
    elsien
    • #8
    • 21st Apr 17, 10:37 PM
    • #8
    • 21st Apr 17, 10:37 PM
    Out of interest, how old is youngest?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • ARandomMiser
    • By ARandomMiser 22nd Apr 17, 6:23 AM
    • 1,370 Posts
    • 2,733 Thanks
    ARandomMiser
    • #9
    • 22nd Apr 17, 6:23 AM
    • #9
    • 22nd Apr 17, 6:23 AM
    Great news.

    In addition to fozmcfc's comments why can't the screen that allows pre-entry of credit card details also allow the entry of a maximum daily or monthly value that is authorised from the credit card.

    It would give a bit more leeway and means I am not interrupted every 5 minutes by my grandchildren asking me if it is OK if they spend £10 to buy a kevlar coated battle ostrich called Gary.
    IITYYHTBMAD
    • Lambyr
    • By Lambyr 22nd Apr 17, 10:56 AM
    • 504 Posts
    • 1,453 Thanks
    Lambyr
    So glad you got a refund.

    My rant, £235 in game purchase, as a long term gamer from the 70's until now, I really do despair, at what modern day gaming is largely about.

    It's all very well, saying that parental controls are available etc, but to actually allow a game that will appeal to children and no doubt played by many children, to purchase £235 worth of adds on at the click of a button, itself is just plain disgusting. At the very least, the 3 digit CVV number from the credit card, should need to be entered for purchases.

    In general, sadly, it seems, modern day gamers are all too happy to allow themselves to be ripped off, with half finished and playable games, so companies can make a fast buck or thousand out them, by pretending these things are add on, rather than giving a full game to start with.

    Don't even get me started on Freemium games
    Originally posted by fozmcfc
    Yep.

    I remember the days (ugh, already sound old) where you'd buy a game... maybe it'd cost £25 to £30 but that was that. Everything included - maybe it'd need a patch or two to fix minor bugs, but back in those days, a lot of developers would release shareware versions of games with so much of the content available for free prior to release (Doom and Quake, for example, let players have the first episode of each game) and then the devs would hear through the grapevine about issues so they could fix them prior to full release.

    And then, maybe, a few months later there'd be an expansion pack or two, for £15 or so, with a sizeable amount of extra content.

    Happy days.

    Now it's three versions of the base game, one for £50, one for £70 and one for £85... EA completely took the mick recently with Mass Effect: Andromeda releasing some sort of £250 super-deluxe version with a remote control Nomad vehicle BUT NOT a copy of the actual game!

    Then there's the micro transactions, because you have to get your advantages in multiplayer (pay-to-win, yay!), so a tenner here, tenner there... suddenly, you've blown three times the cost of the base game in a week, knowing that they'll shut those multiplayer servers down in a couple of years anyway.

    And of course, DLC! At this point, it costs the same as an expansion pack of old, but contains one-tenth of the content.

    I get games are expensive, and additional revenue streams are often required to pay a dev team for ongoing support for a title, but some devs really do go overboard especially on the games designed for younger people and kids... you get cosmetic items like coats for the cost of a real coat.

    Ugh... rant over.
    She would always like to say,
    Why change the past when you can own this day?
    • kuohu
    • By kuohu 22nd Apr 17, 1:47 PM
    • 870 Posts
    • 483 Thanks
    kuohu
    out of interest, how old is youngest?
    Originally posted by elsien
    29?

    ...............
    DFW Nerd 035
    • esuhl
    • By esuhl 22nd Apr 17, 8:10 PM
    • 7,182 Posts
    • 5,074 Thanks
    esuhl
    I remember the days (ugh, already sound old) where you'd buy a game... maybe it'd cost £25 to £30 but that was that. Everything included - maybe it'd need a patch or two to fix minor bugs, but back in those days, a lot of developers would release shareware versions of games with so much of the content available for free prior to release (Doom and Quake, for example, let players have the first episode of each game) and then the devs would hear through the grapevine about issues so they could fix them prior to full release.
    Originally posted by Lambyr
    Ya wee whipper-snapper! I remember the days where you'd buy a game for £9.99 and that was it. If it had bugs, you'd just have to consider them part of the game, cos there was no way they'd be patched!

    And if you couldn't afford a tenner for the latest game, you could wait a year or two and get it for £2.99 on cassette. :-)
    • Exemplar
    • By Exemplar 23rd Apr 17, 9:26 AM
    • 1,044 Posts
    • 386 Thanks
    Exemplar
    Well here's a tip for you. Record all of your favorite games onto a C90 cassette (you know, back ups of your purchased originals) But make sure that you record your own voice stating which game it is before the load starts. Those of us with the latest tech know this saves loads of time.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • glentoran99
    • By glentoran99 23rd Apr 17, 9:31 AM
    • 4,072 Posts
    • 2,895 Thanks
    glentoran99
    Yep.

    I remember the days (ugh, already sound old) where you'd buy a game... maybe it'd cost £25 to £30 but that was that. Everything included - maybe it'd need a patch or two to fix minor bugs, but back in those days, a lot of developers would release shareware versions of games with so much of the content available for free prior to release (Doom and Quake, for example, let players have the first episode of each game) and then the devs would hear through the grapevine about issues so they could fix them prior to full release.

    And then, maybe, a few months later there'd be an expansion pack or two, for £15 or so, with a sizeable amount of extra content.

    Happy days.

    Now it's three versions of the base game, one for £50, one for £70 and one for £85... EA completely took the mick recently with Mass Effect: Andromeda releasing some sort of £250 super-deluxe version with a remote control Nomad vehicle BUT NOT a copy of the actual game!

    Then there's the micro transactions, because you have to get your advantages in multiplayer (pay-to-win, yay!), so a tenner here, tenner there... suddenly, you've blown three times the cost of the base game in a week, knowing that they'll shut those multiplayer servers down in a couple of years anyway.

    And of course, DLC! At this point, it costs the same as an expansion pack of old, but contains one-tenth of the content.

    I get games are expensive, and additional revenue streams are often required to pay a dev team for ongoing support for a title, but some devs really do go overboard especially on the games designed for younger people and kids... you get cosmetic items like coats for the cost of a real coat.

    Ugh... rant over.
    Originally posted by Lambyr

    Its basically added copyright protection you cant copy DLC, more and more games are "free" but you need to buy stuff in game to actually play
    • unholyangel
    • By unholyangel 23rd Apr 17, 12:34 PM
    • 10,554 Posts
    • 7,790 Thanks
    unholyangel
    Ouch.

    Note for future, you can buy Roblox gift cards in Currys, easy to load onto the game and no chance of overspending. £10 at a time which as you have discovered does not last long!
    Originally posted by iammumtoone
    You can also buy £ gift cards online where the code is emailed to you/you can download the code immediately - you can also sometimes get these slightly cheaper than the face value (ie can currently get £50 for £47, £5 for £4.80 etc).

    I wouldn't advise ever storing payment details on xbox - its one password to your computer, email, xbox etc. For decades they tell us to have a different password for each account and then ms pull that crap.
    Money doesn't solve poverty.....it creates it.
    • Gambler101
    • By Gambler101 23rd Apr 17, 5:37 PM
    • 241 Posts
    • 488 Thanks
    Gambler101
    Wow someone who actually accepts responsibility and doesn't seek to blame everything and everyone else. Really glad you got a refund, couldnt happen to a nicer person. Im in love with the OP now.
    The instructions on the box said 'Requires Windows 7 or better'. So I installed LINUX
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