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    • Carmen1980
    • By Carmen1980 20th Apr 17, 12:32 PM
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    Carmen1980
    0 WOW
    Charged for Excess Wifi at Holiday Lodge
    • #1
    • 20th Apr 17, 12:32 PM
    0 WOW
    Charged for Excess Wifi at Holiday Lodge 20th Apr 17 at 12:32 PM
    Hi all,


    I was wondering if anyone had similar experience.


    We have returned from a lovely weekend away at a holiday lodge with our small children.


    On our return home we received a rather abrupt text from the owner saying we abused their wifi and it went over their monthly limit by £157. He now wants us to refund.


    Firstly, we hardly used the Wi-Fi as we were out most of the time. We have 2 very small children who don't use tablets etc. We listened to some music on spotify and checked some emails.


    The bill quotes usage during times when we were not in the lodge.


    Any advice where we stand on this? I have offered a contribution towards the costs as a good will gesture but the more I think about it the more mad I am getting!


    Thanks
    C
Page 1
    • Stevie Palimo
    • By Stevie Palimo 20th Apr 17, 12:37 PM
    • 3,099 Posts
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    Stevie Palimo
    • #2
    • 20th Apr 17, 12:37 PM
    • #2
    • 20th Apr 17, 12:37 PM
    It is down to the owner to show you some proof of this and then if you can disprove the times your end ie:- any receipts or bookings you may have had that show times you were out against the bill he claims you owe for then just show this to him and say sorry not happening.

    Perhaps he does this to everyone in the hopes that people will just cough up, Nice additional profit for him, Failing this he could also see that an error was made on the internet providers side and then it is down to him to sort it out.
    • Carmen1980
    • By Carmen1980 20th Apr 17, 12:42 PM
    • 2 Posts
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    Carmen1980
    • #3
    • 20th Apr 17, 12:42 PM
    • #3
    • 20th Apr 17, 12:42 PM
    Thanks,


    He has itemised usage and date but not times. We have proof that we were not there on some of those days for considerable periods so this could help.


    Also, he sent usage for the day before we arrived and this is also high, similar to the usage he claimed we had. Could there be piggybacking going on?
    • NiftyDigits
    • By NiftyDigits 20th Apr 17, 12:46 PM
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    NiftyDigits
    • #4
    • 20th Apr 17, 12:46 PM
    • #4
    • 20th Apr 17, 12:46 PM
    Is there a limit stated in the contract?
    • Stevie Palimo
    • By Stevie Palimo 20th Apr 17, 12:46 PM
    • 3,099 Posts
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    Stevie Palimo
    • #5
    • 20th Apr 17, 12:46 PM
    • #5
    • 20th Apr 17, 12:46 PM
    Could well be and I'd try and talk to him first and if you get nowhere then just say seek it via the legal route, Stand firm and hope that it gets sorted out but if what you say is 100% true and you strongly believe you have not hammered the internet whilst there then don't pay it.

    He does need to prove it still.
    • isplumm
    • By isplumm 20th Apr 17, 11:16 PM
    • 1,804 Posts
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    isplumm
    • #6
    • 20th Apr 17, 11:16 PM
    • #6
    • 20th Apr 17, 11:16 PM
    Hi

    Did you sign any t&cs stating that wifi was limited? if not I would ignore (unless of course you paid a security bond) which might cause you problems.

    Just tell him you will not pay!

    Mark
    We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • PasturesNew
    • By PasturesNew 21st Apr 17, 8:54 AM
    • 60,741 Posts
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    PasturesNew
    • #7
    • 21st Apr 17, 8:54 AM
    • #7
    • 21st Apr 17, 8:54 AM
    If it's a lodge on a park, then it'd be possible for frequent visitors to keep the login details over the years/visits and use them on a whim when they're booked into lodges adjacent to his. If you visited the same park 3-4x a year, then after 3-4 years you'd have quite a collection of logins! "just in case"

    If it wasn't in the contract and if he can't prove you did then he can go and do a hike. It's his responsibility to ensure his system is secured against others using the facility.
    • PeacefulWaters
    • By PeacefulWaters 21st Apr 17, 9:05 AM
    • 7,184 Posts
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    PeacefulWaters
    • #8
    • 21st Apr 17, 9:05 AM
    • #8
    • 21st Apr 17, 9:05 AM
    If an excess charge is not in the T&Cs and there are discrepancies in the time log withdraw your goodwill gesture and tell them to do one.
    • zaax
    • By zaax 21st Apr 17, 9:06 AM
    • 1,803 Posts
    • 716 Thanks
    zaax
    • #9
    • 21st Apr 17, 9:06 AM
    • #9
    • 21st Apr 17, 9:06 AM
    Unless it says somethng about this in the contract it his problem. What does he mean by high useage. One film can use gigabytes, a phone software update can use lots, and there has quite a few of them recently.
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
    • springdreams
    • By springdreams 21st Apr 17, 11:35 AM
    • 3,563 Posts
    • 31,366 Thanks
    springdreams
    Could be staff taking advantage of the wifi and guests are getting the blame ....
    Smiles are as perfect a gift as hugs...
    ..one size fits all... and nobody minds if you give it back.
    Originally posted by squeaky
    ☆.。.:*・° Housework is so much easier without the clutter ☆.。.:*・°
    SPC No. 518
    • takman
    • By takman 21st Apr 17, 2:48 PM
    • 2,825 Posts
    • 2,360 Thanks
    takman
    How much data was used? and is the Wifi secured with a password?


    But I wouldn't be paying it under any circumstances because they shouldn't have Wifi with a monthly limit in a holiday lodge and not even tell the people staying there.
    • ashleypride
    • By ashleypride 21st Apr 17, 10:33 PM
    • 608 Posts
    • 690 Thanks
    ashleypride
    but if what you say is 100% true and you strongly believe you have not hammered the internet whilst there then don't pay it.

    He does need to prove it still.
    Originally posted by Stevie Palimo
    The contract between the lodge owner and their ISP has got nothing to do with the OP, so whether or not the OP did "hammer" the internet it really not relevant at this stage.

    The only important thing at this stage is what the contract / wifi T&Cs between the OP and the lodge say.
    • zagfles
    • By zagfles 22nd Apr 17, 6:38 PM
    • 12,481 Posts
    • 10,471 Thanks
    zagfles
    Thanks,


    He has itemised usage and date but not times. We have proof that we were not there on some of those days for considerable periods so this could help.


    Also, he sent usage for the day before we arrived and this is also high, similar to the usage he claimed we had. Could there be piggybacking going on?
    Originally posted by Carmen1980
    It could be anything - does he change the password for each new guest? If not there's nothing to stop a previous guest using the wifi if they're in range. Or a neighbour getting hold of the password eg if they overheard a previous guest discussing it (like kid shouts to mum in a different room/outside "Mum - what's the wifi password"...)

    Anyway as above unless he informed you there's a wifi limit there's nothing he can do, even if he proves it was you who used it.

    I wouldn't pay anything as it could be seen as admitting liability.
    • silvercar
    • By silvercar 22nd Apr 17, 10:41 PM
    • 36,065 Posts
    • 152,342 Thanks
    silvercar
    Not very sensible owner. He should have an unlimited wifi, even if it is a lower bandwidth, to avoid these sort of problems.
    • NiftyDigits
    • By NiftyDigits 22nd Apr 17, 10:54 PM
    • 10,287 Posts
    • 4,380 Thanks
    NiftyDigits
    Not very sensible owner. He should have an unlimited wifi, even if it is a lower bandwidth, to avoid these sort of problems.
    Originally posted by silvercar
    Perhaps mobile broadband.
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