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  • FIRST POST
    • Black_Eyeliner
    • By Black_Eyeliner 19th Apr 17, 7:52 PM
    • 145Posts
    • 28Thanks
    Black_Eyeliner
    Damage to rented Enterprise van
    • #1
    • 19th Apr 17, 7:52 PM
    Damage to rented Enterprise van 19th Apr 17 at 7:52 PM
    My OH hired a van from Enterprise today, and managed to put a small dent in it by hitting a wall. Enterprise have taken £1,150 from my credit card, which they say is a deposit for the repair. They said they will contact us in a couple of days once the repair is complete, and that they will refund us the remainder of our deposit minus the cost of the repair.

    My question is: how much are Enterprise likely to charge is for this type of repair?
Page 2
    • macman
    • By macman 20th Apr 17, 12:00 PM
    • 41,291 Posts
    • 16,954 Thanks
    macman
    Thanks for all the replies. It's such minor damage, it just seems so unfair that we're gong tonne charged hundreds, possibly thousands, for the repair.
    Originally posted by Black_Eyeliner
    Using that logic, every hirer who puts a 'minor' dent in it should not be charged for the repair. How would the van look after a year or so under those conditions, since the hirer wouldn't bother repairing minor damage? You had the option of insuring against the risk of having to pay the excess and you declined to do so.
    Last edited by macman; 20-04-2017 at 12:03 PM.
    No free lunch, and no free laptop
    • usefulmale
    • By usefulmale 20th Apr 17, 3:32 PM
    • 2,304 Posts
    • 4,248 Thanks
    usefulmale
    Using that logic, every hirer who puts a 'minor' dent in it should not be charged for the repair. How would the van look after a year or so under those conditions, since the hirer wouldn't bother repairing minor damage? You had the option of insuring against the risk of having to pay the excess and you declined to do so.
    Originally posted by macman
    I have rented plenty of vans from well-known companies that had dents, scratches and scuffs. I suggest that few of these companies actually repair minor damage that people have paid out for.
    Originally Posted by MSE Forum Team
    We’ve had to remove your signature because what you wrote was true and sensible and there's no room for that here.
    • rob7475
    • By rob7475 20th Apr 17, 3:41 PM
    • 287 Posts
    • 179 Thanks
    rob7475
    If it's only a minor dent, they probably won't bother repairing it until the van gets to the end of their lease period. It will then get all the dents and scratches repaired in one go for a few hundred quid. Meanwhile, they've charged many people repair costs which probably cover the total price they paid for the van over the 12 month lease.

    Unfortunately, that's how the big hire companies work and there's not much you can do about it.

    In future, I'd recommend finding a local van hire place who will more than likely be much cheaper and more forgiving of minor dents etc.
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