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    • J_Taylor
    • By J_Taylor 19th Apr 17, 6:16 PM
    • 3Posts
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    J_Taylor
    I've been screwed by MBNA..Help!
    • #1
    • 19th Apr 17, 6:16 PM
    I've been screwed by MBNA..Help! 19th Apr 17 at 6:16 PM
    So a couple of weeks ago I was browsing through the balance transfer cards and saw I had a 95% chance to be accepted for both a MBNA and Barclaycard. I already had a MBNA money transfer card with a £5k balance but I figured they will probably accept me for a second card since it was such a high percentage and I took the chance .

    I got instantly approved for the Barclaycard with a credit limit of just over £15k but with MBNA, they tell me I will be 'contacted soon about my application'. A few days later I requested a balance transfer from my Barclaycard to my already existing MBNA money transfer card. I messed up the maths and ended up having a positive balance of slightly over 10k on the MBNA card. Immediately MBNA suspend my account .

    I then call MBNA to find out whats going on and after getting transferred through to several different people they tell me that not only has my application for my second account been declined but my existing account I have with them has been suspended indefinitely. After assessing the situation I figured to limit the damage I need to transfer the 10k into my bank account , so I call back a few days later and the person assures me all I need to do is wait another 5 days then request a credit balance refund. So I wait the 5 days then call but they then tell that it hasn't been cleared yet and I have to wait a couple more days, After calling again, a different person tells me that I now need to confirm some information about my credit file and that I should call back in a couple more days, so again after waiting I call back, this time the person who answers has no recollection of my previous calls and tell me to call the fraud department who will be able to answer all my questions.

    When I get round to calling the fraud department the guy who answered turned out to be no help whatsoever, he tells me he has no idea how long my account will be under investigation for and he's not at liberty to discuss anything with me, and just to rub salt in the wounds he tells that there's no point in further contacting MBNA.

    Now if MBNA no longer want me as a customer then I understand, but the problem is I have 10k+ just sitting there in the MBNA account, and to make matters worse I have to pay a minimum payment of £300 a month to Barcalycard for the balance transfer I made. I surely cannot go on like this for much longer, MBNA must think I'm trying to commit fraud. What should I do? ask MBNA to return payment back to Barclaycard? call MBNA and try to explain exactly what happened to speed up the investigation? I feel quite helpless right now . There must be something I can do.

    TL;DR I have 10k sitting in an MBNA account which I am paying £300/m for and MBNA have placed my account under investigation and told me not to contact them.
Page 1
    • zx81
    • By zx81 19th Apr 17, 6:42 PM
    • 12,678 Posts
    • 12,936 Thanks
    zx81
    • #2
    • 19th Apr 17, 6:42 PM
    • #2
    • 19th Apr 17, 6:42 PM
    Doesn't sound as if they screwed you, but you screwed yourself by putting the account so hugely into credit and triggered fraud/money laundering alerts.

    The situation should resolve itself once they are happy you're not up to anything nefarious, but they certainly won't be discussing it with you until it's over. The 'fraud guy' had been of as much help to you as he's legally allowed to be.
    • Nebulous2
    • By Nebulous2 19th Apr 17, 6:43 PM
    • 1,519 Posts
    • 921 Thanks
    Nebulous2
    • #3
    • 19th Apr 17, 6:43 PM
    • #3
    • 19th Apr 17, 6:43 PM
    Quick tip. £15k is three times £5k. That isn't messing up the maths. I would not try that line with MBNA.
    • bris
    • By bris 19th Apr 17, 6:45 PM
    • 6,709 Posts
    • 5,748 Thanks
    bris
    • #4
    • 19th Apr 17, 6:45 PM
    • #4
    • 19th Apr 17, 6:45 PM
    So you instantly transferred over the entire 15k Barclay card limit to your existing card, leaving a 10k positive balance on it. I can't really see how you could mess up the maths like that and as far as MBNA are concerned the red flags are waving vigorously.


    After the money laundering and fraud checks are complete they will send the money back to the Barclaycard as its not your money to return to you, the money belongs to Barclaycard, I cant see them being to happy about that either.


    As far as I and they will see you are trying to get 10k cash out the Barclaycard.
    • J_Taylor
    • By J_Taylor 19th Apr 17, 7:00 PM
    • 3 Posts
    • 0 Thanks
    J_Taylor
    • #5
    • 19th Apr 17, 7:00 PM
    • #5
    • 19th Apr 17, 7:00 PM
    Thanks for the replies everyone. I realise it was completely my fault and I should not be blaming MBNA

    triggered fraud/money laundering alerts. .
    Originally posted by zx81
    After the money laundering and fraud checks are complete .
    Originally posted by bris
    What do money laundering and fraud checks entail exactly? I have nothing to hide. How long should I expect to be waiting
    • eskbanker
    • By eskbanker 19th Apr 17, 7:10 PM
    • 5,281 Posts
    • 5,033 Thanks
    eskbanker
    • #6
    • 19th Apr 17, 7:10 PM
    • #6
    • 19th Apr 17, 7:10 PM
    For your info, MBNA presumably believe you've (ab)used their card as a mule, a technique covered at http://forums.moneysavingexpert.com/showthread.php?t=5597625
    • TheShape
    • By TheShape 19th Apr 17, 7:50 PM
    • 988 Posts
    • 736 Thanks
    TheShape
    • #7
    • 19th Apr 17, 7:50 PM
    • #7
    • 19th Apr 17, 7:50 PM
    Are MBNA getting tough on people using its cards as Mules for stoozing?

    OP, what is your MBNA credit limit?
    • bengalknights
    • By bengalknights 19th Apr 17, 7:56 PM
    • 4,071 Posts
    • 1,486 Thanks
    bengalknights
    • #8
    • 19th Apr 17, 7:56 PM
    • #8
    • 19th Apr 17, 7:56 PM
    Thanks for the replies everyone. I realise it was completely my fault and I should not be blaming MBNA





    What do money laundering and fraud checks entail exactly? I have nothing to hide. How long should I expect to be waiting
    Originally posted by J_Taylor
    If its the same as bank check money laundering checks, then once triggered expect anything upto years.

    Alot of it will depend on various government departments giving the clear before finally its back to you.

    You may also find a CIFAS marker is placed for laundering.
    • Shakin Steve
    • By Shakin Steve 19th Apr 17, 9:02 PM
    • 874 Posts
    • 631 Thanks
    Shakin Steve
    • #9
    • 19th Apr 17, 9:02 PM
    • #9
    • 19th Apr 17, 9:02 PM
    If its the same as bank check money laundering checks, then once triggered expect anything upto years.

    Alot of it will depend on various government departments giving the clear before finally its back to you.

    You may also find a CIFAS marker is placed for laundering.
    Originally posted by bengalknights
    I very much doubt he'll be waiting 'years'.
    I came into this world with nothing and I've got most of it left.
    • sjbrun
    • By sjbrun 19th Apr 17, 10:14 PM
    • 414 Posts
    • 395 Thanks
    sjbrun
    You could just be honest with them and say you wanted to transfer the balance to your account as a way of doing a backhanded money transfer and apologise and say it will never happen again.
    • YorkshireBoy
    • By YorkshireBoy 19th Apr 17, 10:37 PM
    • 29,306 Posts
    • 17,082 Thanks
    YorkshireBoy
    I suspect your downfall was the size of the +ve balance. I've muled well over £20K through MBNA in the last 2 months, but kept all +ve balances under £10K...an approach I've adopted since the good old Egg Money days*.

    I did get a bit of a grilling on the 2nd and 3rd requests, but nothing too serious. It was enough, however, to persuade me to mule the remaining £10K through a different provider.


    * BACS transfers used to qualify for 1% cashback (unofficially!), but requests above £10K were always held up for "additional checks" (and the possibility of not getting the 1%).
    • J_Taylor
    • By J_Taylor 20th Apr 17, 12:14 AM
    • 3 Posts
    • 0 Thanks
    J_Taylor
    Are MBNA getting tough on people using its cards as Mules for stoozing?

    OP, what is your MBNA credit limit?
    Originally posted by TheShape
    Credit limit was £9800, balance remaining was -£5,254, I transferred £15,540 (when I should have transferred £15,054) which brought balance to +£10,286. Simple mistake yet costly.
    • Ben8282
    • By Ben8282 20th Apr 17, 4:46 AM
    • 1,987 Posts
    • 863 Thanks
    Ben8282
    Nobody would make such a mistake.
    You tried to take advantage of all the advice on here to use MBNA as a mule card and it backfired.
    Probably MBNA are getting sick of it; after all it is of no advantage to them in any way.
    • noh
    • By noh 20th Apr 17, 10:52 AM
    • 5,106 Posts
    • 3,427 Thanks
    noh
    Very recently I used MBNA to mule £13500 from Barclaycard to my bank account. My MBNA account was then 13.5k in credit.
    I did have a bit of a grilling as to why I had put the account into credit. I started to explain to the cs rep what I was doing but she couldn't grasp the concept so I ended up telling her I had made a mistake and the credit balance was transferred to my current account.
    It is probably the last time I will use MBNA for this purpose, not least because I have run out of 0% BT offers I could use. Just peaked at around £55K stoozed will have to give it a few years before I get accepted for anymore cards!
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