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  • FIRST POST
    • kevbev321
    • By kevbev321 19th Apr 17, 7:53 AM
    • 170Posts
    • 541Thanks
    kevbev321
    0 WOW
    TravelFX ripping off MSE Customers?! Or MSE making money from us?!
    • #1
    • 19th Apr 17, 7:53 AM
    0 WOW
    TravelFX ripping off MSE Customers?! Or MSE making money from us?! 19th Apr 17 at 7:53 AM
    I've been looking to buy some US Dollars this morning, and have been using the MSE travel money comparison site to help me.

    When I click through MSE to TravelFX, I get to what appears to be the usual TravelFX website, except at the top it says that it is an MSE affiliate. Nowhere on MSE do I get warned that I am going to a different broker than the true TravelFX, or that the exchange rate may be different to the normal TravelFX website.

    For $750 through the Mse Affiliate website will cost me £598.17 @1.2644
    Going directly to the Travelfx website, the same will cost £597.98 @1.2648

    I appreciate that the difference is not a lot here, but if I were exchanging a larger amount of money this would obviously cost me more. Not only that, but I feel this goes against what MSE stands for: getting you the best deal possible.

    A response from MSE and Travelfx would be greatly appreciated.
    Comping on & off since 31/08/12
    I comp for fun... and to kill the boredom!
Page 1
    • StuieUK34
    • By StuieUK34 19th Apr 17, 9:26 AM
    • 1,621 Posts
    • 740 Thanks
    StuieUK34
    • #2
    • 19th Apr 17, 9:26 AM
    • #2
    • 19th Apr 17, 9:26 AM
    LOL
    Funniest post I read all MONTH !!!


    Doesn't even warrant a reply, apart from LOL for anyone who reads this!
    Understand what your saying, but even if you were changing £10k , it would still be a pack of peanuts difference.


    The guide is there as a GUIDE, just a guide. MSE is about how you use the tool.
    Unreal man, unreal.........
    Last edited by StuieUK34; 19-04-2017 at 9:28 AM.
    2017 Vegas - x2 trips this year, max budget, £550 on each trip!
    • PeacefulWaters
    • By PeacefulWaters 19th Apr 17, 10:06 AM
    • 6,008 Posts
    • 7,280 Thanks
    PeacefulWaters
    • #3
    • 19th Apr 17, 10:06 AM
    • #3
    • 19th Apr 17, 10:06 AM
    LOL
    Funniest post I read all MONTH !!!


    Doesn't even warrant a reply, apart from LOL for anyone who reads this!
    Understand what your saying, but even if you were changing £10k , it would still be a pack of peanuts difference.


    The guide is there as a GUIDE, just a guide. MSE is about how you use the tool.
    Unreal man, unreal.........
    Originally posted by StuieUK34
    It may only be 33p per £1,000 but somebody will be pocketing it at the expense of people clicking through from this shareholder owned forum.
    • MSE Andrea
    • By MSE Andrea 20th Apr 17, 12:00 PM
    • 8,141 Posts
    • 20,189 Thanks
    MSE Andrea
    • #4
    • 20th Apr 17, 12:00 PM
    • #4
    • 20th Apr 17, 12:00 PM
    Hi kevbev321

    This has just come to me, I've passed this over to my colleagues on the Editorial Team and them to get back to you.

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    • budgetflyer
    • By budgetflyer 20th Apr 17, 12:21 PM
    • 5,595 Posts
    • 3,581 Thanks
    budgetflyer
    • #5
    • 20th Apr 17, 12:21 PM
    • #5
    • 20th Apr 17, 12:21 PM
    33p per £1000 ? Hardly a rip off.
    • kevbev321
    • By kevbev321 20th Apr 17, 9:56 PM
    • 170 Posts
    • 541 Thanks
    kevbev321
    • #6
    • 20th Apr 17, 9:56 PM
    • #6
    • 20th Apr 17, 9:56 PM
    This isn't about the amount of money, it's about morals and transparency. Especially if MSE is making financial gain from this, I think it only right we are properly informed.

    Things like this could Seriously undermine people's confidence in the site as this goes against everything that it stands for.

    Would you condone shoplifting if it was only for a couple of quid? I think not!
    Comping on & off since 31/08/12
    I comp for fun... and to kill the boredom!
    • jonesMUFCforever
    • By jonesMUFCforever 20th Apr 17, 11:18 PM
    • 23,609 Posts
    • 10,886 Thanks
    jonesMUFCforever
    • #7
    • 20th Apr 17, 11:18 PM
    • #7
    • 20th Apr 17, 11:18 PM
    I've been looking to buy some US Dollars this morning, and have been using the MSE travel money comparison site to help me.

    When I click through MSE to TravelFX, I get to what appears to be the usual TravelFX website, except at the top it says that it is an MSE affiliate. Nowhere on MSE do I get warned that I am going to a different broker than the true TravelFX, or that the exchange rate may be different to the normal TravelFX website.

    For $750 through the Mse Affiliate website will cost me £598.17 @1.2644
    Going directly to the Travelfx website, the same will cost £597.98 @1.2648

    I appreciate that the difference is not a lot here, but if I were exchanging a larger amount of money this would obviously cost me more. Not only that, but I feel this goes against what MSE stands for: getting you the best deal possible.

    A response from MSE and Travelfx would be greatly appreciated.
    Originally posted by kevbev321
    If you go to a Lloyds bank branch or online you get a travelex exchange rate. if you go to a Tesco store or online you get a travelex exchange rate.
    I guarantee that every single one of them will be slightly different.
    What goes around - comes around
    give lots and you will always receive lots
    • MSE Rosie
    • By MSE Rosie 21st Apr 17, 10:09 AM
    • 36 Posts
    • 18 Thanks
    MSE Rosie
    • #8
    • 21st Apr 17, 10:09 AM
    • #8
    • 21st Apr 17, 10:09 AM
    Hi,

    Just to say our tech team is looking into this and we hope to get the issue resolved shortly.

    Thanks, MSE Rosie
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