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  • FIRST POST
    • tesuhoha
    • By tesuhoha 18th Apr 17, 9:30 PM
    • 15,805Posts
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    tesuhoha
    Buyer Has Paid Through Paypal but no payment received
    • #1
    • 18th Apr 17, 9:30 PM
    Buyer Has Paid Through Paypal but no payment received 18th Apr 17 at 9:30 PM
    Hi

    I have sold three items on Ebay. All have different buyers who have initiated payment by Paypal so as far as they are concerned the items have been paid for. However, on my listings the items are coming up as not paid, the money is not in the Paypal account and underneath the £ sign on the sold items there is a timer.

    Does anyone know what is going on here?
    The forest would be very silent if no birds sang except for the birds that sang the best

    The best kept secret is an open secret.

    A vacuum is nature's default state.
Page 1
    • soolin
    • By soolin 18th Apr 17, 9:35 PM
    • 58,437 Posts
    • 41,365 Thanks
    soolin
    • #2
    • 18th Apr 17, 9:35 PM
    • #2
    • 18th Apr 17, 9:35 PM
    Hi

    I have sold three items on Ebay. All have different buyers who have initiated payment by Paypal so as far as they are concerned the items have been paid for. However, on my listings the items are coming up as not paid, the money is not in the Paypal account and underneath the £ sign on the sold items there is a timer.

    Does anyone know what is going on here?
    Originally posted by tesuhoha
    This could be one of two things, firstly and more likely you have entered your email address incorrectly, so payments have gone to a non existent account. You can check this by doing a dummy relist on one of the items, then scroll down (before you list) and you can check your email address. If it's wrong then all you can do is apologise profusely to buyer, ask them to recall their payment and try and persuade them to pay you direct. They might think you are trying to scam them and refuse to repay, but it is always worth a try.

    Alternatively it is an echeque or a held payment (under the 21 day holding) but if this is the case your PayPal account will show the payments but as uncleared or held. You would also have emails from PayPal telling you that you have received funds.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • tesuhoha
    • By tesuhoha 18th Apr 17, 9:48 PM
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    tesuhoha
    • #3
    • 18th Apr 17, 9:48 PM
    • #3
    • 18th Apr 17, 9:48 PM
    Thank you soolin. Sorry to be dumb but how do I do a dummy relist
    The forest would be very silent if no birds sang except for the birds that sang the best

    The best kept secret is an open secret.

    A vacuum is nature's default state.
    • theonlywayisup
    • By theonlywayisup 18th Apr 17, 9:56 PM
    • 10,133 Posts
    • 6,816 Thanks
    theonlywayisup
    • #4
    • 18th Apr 17, 9:56 PM
    • #4
    • 18th Apr 17, 9:56 PM
    Go through the motions of relisting the item. As you get to the main listing page you can scroll down to see the email address you input for Paypal payment. Obviously once you've checked the address you need to abort the relist. Hence the term dummy.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • tesuhoha
    • By tesuhoha 18th Apr 17, 10:26 PM
    • 15,805 Posts
    • 41,189 Thanks
    tesuhoha
    • #5
    • 18th Apr 17, 10:26 PM
    • #5
    • 18th Apr 17, 10:26 PM
    I have done that and I can see that the email address is incorrect. It is a silly mistake that I have put my other email address.

    Will this be classed as an unclaimed payment? I won't be able to issue a refund.
    The forest would be very silent if no birds sang except for the birds that sang the best

    The best kept secret is an open secret.

    A vacuum is nature's default state.
    • barmonkey
    • By barmonkey 18th Apr 17, 10:38 PM
    • 6,472 Posts
    • 15,336 Thanks
    barmonkey
    • #6
    • 18th Apr 17, 10:38 PM
    • #6
    • 18th Apr 17, 10:38 PM
    Add the incorrect email addy to your paypal account.
    Last edited by barmonkey; 18-04-2017 at 10:42 PM.
    WWSD

    (what would Scooby Doo)
    • soolin
    • By soolin 18th Apr 17, 10:39 PM
    • 58,437 Posts
    • 41,365 Thanks
    soolin
    • #7
    • 18th Apr 17, 10:39 PM
    • #7
    • 18th Apr 17, 10:39 PM
    I have done that and I can see that the email address is incorrect. It is a silly mistake that I have put my other email address.

    Will this be classed as an unclaimed payment? I won't be able to issue a refund.
    Originally posted by tesuhoha
    If you have access to that other email address that you have used the simplest way to sort this would be to add that other address to PayPal, then the money will show up. You can have 8 email addresses associated to a PayPal account.

    If you can't add the address then you need to explain to the buyers that they must reclaim the money . You won't be able to send a new invoice via eBay as it will just keep defaulting to the incorrect email address.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • tesuhoha
    • By tesuhoha 18th Apr 17, 11:03 PM
    • 15,805 Posts
    • 41,189 Thanks
    tesuhoha
    • #8
    • 18th Apr 17, 11:03 PM
    • #8
    • 18th Apr 17, 11:03 PM
    Thank you so much for the advice. You have saved me from disaster. I have added the email address and have the money now but it says its on hold. How do I get it off that? Is that when I mark the items as dispatched?
    The forest would be very silent if no birds sang except for the birds that sang the best

    The best kept secret is an open secret.

    A vacuum is nature's default state.
    • tesuhoha
    • By tesuhoha 18th Apr 17, 11:05 PM
    • 15,805 Posts
    • 41,189 Thanks
    tesuhoha
    • #9
    • 18th Apr 17, 11:05 PM
    • #9
    • 18th Apr 17, 11:05 PM
    Oh not to worry. It says it will be pending till 9th May. I can live with that. Thank you very much
    The forest would be very silent if no birds sang except for the birds that sang the best

    The best kept secret is an open secret.

    A vacuum is nature's default state.
    • theonlywayisup
    • By theonlywayisup 19th Apr 17, 6:57 AM
    • 10,133 Posts
    • 6,816 Thanks
    theonlywayisup
    Is it pending (an echeque) or on hold?

    If it is pending as an echeque you need to wait until Paypal tell you it is safe to send.

    If it is on hold, check what the hold is. Usually it is because you are a new seller or selling in a high risk category. You must comply with the hold and send the item as per the instructions on the transaction. Have a read of the postage sticky.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • soolin
    • By soolin 19th Apr 17, 9:02 AM
    • 58,437 Posts
    • 41,365 Thanks
    soolin
    Is it pending (an echeque) or on hold?

    If it is pending as an echeque you need to wait until Paypal tell you it is safe to send.

    If it is on hold, check what the hold is. Usually it is because you are a new seller or selling in a high risk category. You must comply with the hold and send the item as per the instructions on the transaction. Have a read of the postage sticky.
    Originally posted by theonlywayisup
    ^^^^^^^

    This is important, you must look at the transactions and see why there is a hold as the action is different for both types.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
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