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  • FIRST POST
    • cushty
    • By cushty 18th Apr 17, 3:17 PM
    • 26Posts
    • 29Thanks
    cushty
    Shattered outer pane of double glazed patio door
    • #1
    • 18th Apr 17, 3:17 PM
    Shattered outer pane of double glazed patio door 18th Apr 17 at 3:17 PM
    Hi

    Just now I heard a huge bang and saw the outer pane of our double glazed patio door steadily and quickly shatter from a central hole. No evidence of an air rifle slid or dead bird - it just shattered with a very loud bang. We has the patio doors fitted in April 2011 and they are still under warranty. The company explained that it could have been a thermal crack caused by differences in temperatures inside and outside.

    She thought that it might be covered by the warranty. I would be grateful for any advice re our consumer rights. If it isn't covered by the warranty I'm wondering if we could claim against our household insurance as it wasn't even 'accidental damage' it just happened.

    I have photographs and it is still cracking and we are waiting for it to fall.

    Many thanks
    Cushty

    Give a man fire and he burns himself. Teach a man how to make fire and you miss a wonderful business opportunity!
Page 1
    • Stevie Palimo
    • By Stevie Palimo 18th Apr 17, 3:22 PM
    • 3,099 Posts
    • 4,416 Thanks
    Stevie Palimo
    • #2
    • 18th Apr 17, 3:22 PM
    • #2
    • 18th Apr 17, 3:22 PM
    Look at the excess and the cost of the of the glazed unit as in some cases it would be cheaper to pay without claiming if your excess is higher than the cost.

    Phone a couple of smaller glaziers and give them a rough measurement and they will advise as to the costs, A patio unit should not be fortune to replace.
    • bris
    • By bris 18th Apr 17, 3:29 PM
    • 6,647 Posts
    • 5,693 Thanks
    bris
    • #3
    • 18th Apr 17, 3:29 PM
    • #3
    • 18th Apr 17, 3:29 PM
    As you didn't see what happened you will never really know, more to the point you can never really prove there was no impact on the glass.


    What are photo graphs going to prove? that you have a broken window, they won't dispute that.
    • TadleyBaggie
    • By TadleyBaggie 18th Apr 17, 3:36 PM
    • 2,302 Posts
    • 1,663 Thanks
    TadleyBaggie
    • #4
    • 18th Apr 17, 3:36 PM
    • #4
    • 18th Apr 17, 3:36 PM
    Wouldn't have thought it hot or cold enough at this time of year to have a dermal defect.
    • cushty
    • By cushty 18th Apr 17, 3:37 PM
    • 26 Posts
    • 29 Thanks
    cushty
    • #5
    • 18th Apr 17, 3:37 PM
    • #5
    • 18th Apr 17, 3:37 PM
    Look at the excess and the cost of the of the glazed unit as in some cases it would be cheaper to pay without claiming if your excess is higher than the cost.

    Phone a couple of smaller glaziers and give them a rough measurement and they will advise as to the costs, A patio unit should not be fortune to replace.
    Originally posted by Stevie Palimo
    Thanks Stevie

    The cost quoted was £350 and our excess is £150. I just hope the replacement will be done under warranty.
    Cushty

    Give a man fire and he burns himself. Teach a man how to make fire and you miss a wonderful business opportunity!
    • cushty
    • By cushty 18th Apr 17, 3:39 PM
    • 26 Posts
    • 29 Thanks
    cushty
    • #6
    • 18th Apr 17, 3:39 PM
    • #6
    • 18th Apr 17, 3:39 PM
    Wouldn't have thought it hot or cold enough at this time of year to have a dermal defect.
    Originally posted by TadleyBaggie
    Me neither, but if it means that they will cover it on the warranty, I'll believe them
    Cushty

    Give a man fire and he burns himself. Teach a man how to make fire and you miss a wonderful business opportunity!
    • Stevie Palimo
    • By Stevie Palimo 18th Apr 17, 4:29 PM
    • 3,099 Posts
    • 4,416 Thanks
    Stevie Palimo
    • #7
    • 18th Apr 17, 4:29 PM
    • #7
    • 18th Apr 17, 4:29 PM
    Thanks Stevie

    The cost quoted was £350 and our excess is £150. I just hope the replacement will be done under warranty.
    Originally posted by cushty
    Also don't forget the rise in premiums after a claim so sometimes when factoring making a claim in some instances whereby the excess is cheaper does not really count for much.

    I'd be inclined to run this through the insurance and when your renewal comes up just shop about for a better deal.
    • Sagz
    • By Sagz 18th Apr 17, 4:51 PM
    • 5,651 Posts
    • 8,378 Thanks
    Sagz
    • #8
    • 18th Apr 17, 4:51 PM
    • #8
    • 18th Apr 17, 4:51 PM
    Anyone cutting their lawn near by? That's how I shattered one of my conservatory window units!

    £350 seems steep, mine was only 130 quid with a local double glazing firm.

    Can you cover the shattered pane with sticky tape? It saves having to clear all the little glass bits up if they do fall out.
    Some days you're the dog..... most days you're the tree!
    • cushty
    • By cushty 18th Apr 17, 5:33 PM
    • 26 Posts
    • 29 Thanks
    cushty
    • #9
    • 18th Apr 17, 5:33 PM
    • #9
    • 18th Apr 17, 5:33 PM
    Good point Stevie and worth considering.
    Cushty

    Give a man fire and he burns himself. Teach a man how to make fire and you miss a wonderful business opportunity!
    • cushty
    • By cushty 18th Apr 17, 5:38 PM
    • 26 Posts
    • 29 Thanks
    cushty
    Anyone cutting their lawn near by? That's how I shattered one of my conservatory window units!

    £350 seems steep, mine was only 130 quid with a local double glazing firm.

    Can you cover the shattered pane with sticky tape? It saves having to clear all the little glass bits up if they do fall out.
    Originally posted by Sagz
    There was no evidence of any kind of missile and we have an 8 foot hedge between us and neighbours, so don't think it was anything like that.

    We are asking around for quotes just in case it's not covered by the warranty. We thought of sticky tape, but the patio door is 6 ft x 4ft. We have put down a tarpaulin and shallow containers under the door to catch it when it falls, but it is surely going to make one hell of a mess no matter what we do
    Cushty

    Give a man fire and he burns himself. Teach a man how to make fire and you miss a wonderful business opportunity!
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