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  • FIRST POST
    • Notrussian
    • By Notrussian 18th Apr 17, 1:39 PM
    • 7Posts
    • 0Thanks
    Notrussian
    Car Insurance Admin Fee
    • #1
    • 18th Apr 17, 1:39 PM
    Car Insurance Admin Fee 18th Apr 17 at 1:39 PM
    My renewal with e-sure in March was ridiculously high so I shopped around and found a £200 saving with Halifax. I advised e-sure in plenty of time that I did not want to renew and this was confirmed and accepted via e-mail.

    Now three weeks later they are claiming an admin charge of £25.00 for cancellation! Do I have to pay this? Did the bureaucrats ever make any changes based on Martin's 10 point renewal suggestions five years ago. I am appalled at this as I've never had it before and I always shop around so have changed companies often in the past.
Page 1
    • dunstonh
    • By dunstonh 18th Apr 17, 2:47 PM
    • 89,468 Posts
    • 54,938 Thanks
    dunstonh
    • #2
    • 18th Apr 17, 2:47 PM
    • #2
    • 18th Apr 17, 2:47 PM
    Now three weeks later they are claiming an admin charge of £25.00 for cancellation! Do I have to pay this?
    If you did not renew then there would not be a fee to pay. If you cancelled during the policy term then there would normally be an admin charge to pay.

    I am appalled at this as I've never had it before and I always shop around so have changed companies often in the past.
    admin charges are common and actually quite a fair thing to have. However, they should not be charged incorrectly. They key thing here is that you told them you didnt want to renew. Hopefully you didnt tell them you wanted to cancel.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Nasqueron
    • By Nasqueron 18th Apr 17, 9:48 PM
    • 4,179 Posts
    • 2,330 Thanks
    Nasqueron
    • #3
    • 18th Apr 17, 9:48 PM
    • #3
    • 18th Apr 17, 9:48 PM
    Just complain in writing with your proof that you didn't want to renew and bug them on social media if they don't provide a proper response (you generally have to give them 8 weeks to respond). If you said you wanted to cancel it's a bit different to saying you didn't want to renew so check the wording carefully

    Send the letter and get proof of postage (free from a PO) not signed for. Mark the letter as Complaint clearly.
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