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  • FIRST POST
    • WantToBeSE
    • By WantToBeSE 18th Apr 17, 9:22 AM
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    WantToBeSE
    Debenhams Personal Shopper experience?
    • #1
    • 18th Apr 17, 9:22 AM
    Debenhams Personal Shopper experience? 18th Apr 17 at 9:22 AM
    I am thinking about booking a few hours with a Personal Shopper at Debenhams.

    I'm a size 14/16 and am clueless with what to wear to make the most of my apple shaped body. I dont like my stomach, but i have quite nice legs.

    Has anyone booked with Debenhams Personal Shoppers before, and what did you think?
    I'm on a budget, so wouldn't be buying loads of clothes..just some key pieces (cardigan, dress, trousers and maybe shoes). Is there a huge pressure to buy a lot of expensive items?
    3/6 month emergency fund challenge #20
    PODBX17 #122

    Debt Free Diary http://forums.moneysavingexpert.com/showthread.php?t=5501794

    Total debt:
    14/01/2017 £6247.89
    24/02/17 £5623.17

    Estimated DFD Jan 2018
Page 1
    • poppystar
    • By poppystar 18th Apr 17, 11:18 PM
    • 174 Posts
    • 476 Thanks
    poppystar
    • #2
    • 18th Apr 17, 11:18 PM
    • #2
    • 18th Apr 17, 11:18 PM
    Have done it twice.
    The first time was great and I did buy a skirt and top, the second time was not so good and came away without anything.
    The difference was with the shopper. They do spend a while with you and ask loads of questions but the second shopper didn't really get me and what I might be looking for. The first not only got me but knew her stuff and was able to suggest things I might want to try, how I might want to wear them etc.
    No pressure to buy. I did get a free makeover, after my session, at one of the beauty counters the first time - although not sure if that was just something they were offering that day or whether it was a reward for buying!

    I had been ill at the time and the joy of an actual changing room and just sitting there with a drink while a rack of clothes was being selected by someone else to be wheeled in to me was brilliant. And when I say room I mean room, with a couple of comfy armchairs and the space to dance around! The mirrors were huge - useful if not totally pleasant!!
    • WantToBeSE
    • By WantToBeSE 19th Apr 17, 7:31 AM
    • 6,778 Posts
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    WantToBeSE
    • #3
    • 19th Apr 17, 7:31 AM
    • #3
    • 19th Apr 17, 7:31 AM
    Thanks Poppystar.

    Glad to hear there isnt a lot of pressure and it sounds quite relaxed?

    I'm hoping i'll get a nice personal shopper, especially if thats what makes the difference.
    Oh i'd love a makeover too, i'll keep my fingers crossed for that!

    I really dont enjoy clothes shopping, so hopefully this will help me out and take away all the boring part (finding clothes) and i can just do the fun part (trying them on).
    3/6 month emergency fund challenge #20
    PODBX17 #122

    Debt Free Diary http://forums.moneysavingexpert.com/showthread.php?t=5501794

    Total debt:
    14/01/2017 £6247.89
    24/02/17 £5623.17

    Estimated DFD Jan 2018
    • poppystar
    • By poppystar 19th Apr 17, 9:20 AM
    • 174 Posts
    • 476 Thanks
    poppystar
    • #4
    • 19th Apr 17, 9:20 AM
    • #4
    • 19th Apr 17, 9:20 AM
    Yes it is quite relaxed and I don't remember any time pressure although I did go during the week as I was not working at the time.

    They will ask lots of questions like size, occasion, budget etc but I would say have a really good think about what is important for you before you go too.

    I know what you mean about 'clueless' but if you've had clothes before that you have loved and worn to death, what was it about them - comfort, colour, shape etc etc.

    Also be prepared to be honest when trying things on, the shopper is learning about you as they go and will scurry off and get more like the things that got close to a thumbs up and take away the no nos. This bit wasn't so hard for me as my face tends to say it all!

    I learnt things from the experience that have helped me in the future with shopping for clothes..I really was clueless, now a little more clued up

    Enjoy it! Even if you buy nothing it is a good experience and you'll have tried on much more than if you were selecting, carrying the requisite six items to the fitting room, waiting in line and then trying them on in a tiny
    cubicle alone - and repeat….
    • cloudy-day
    • By cloudy-day 20th Apr 17, 2:14 PM
    • 227 Posts
    • 523 Thanks
    cloudy-day
    • #5
    • 20th Apr 17, 2:14 PM
    • #5
    • 20th Apr 17, 2:14 PM
    I was in Debenhams today and noticed that if you buy the £100 gift voucher it includes - personal shopper, make-over, class of fizz, treat from the caf!, maybe something else too?


    Tesco sell them so you could use a discount voucher if you have one.


    Just a thought!
    • WantToBeSE
    • By WantToBeSE 21st Apr 17, 9:40 AM
    • 6,778 Posts
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    WantToBeSE
    • #6
    • 21st Apr 17, 9:40 AM
    • #6
    • 21st Apr 17, 9:40 AM
    Thanks cloudy-day

    The personal shopper is free, i dont drink and not that bothered about the cafe or make over. So not really any good for me.
    But thanks anyway.
    3/6 month emergency fund challenge #20
    PODBX17 #122

    Debt Free Diary http://forums.moneysavingexpert.com/showthread.php?t=5501794

    Total debt:
    14/01/2017 £6247.89
    24/02/17 £5623.17

    Estimated DFD Jan 2018
    • grunnie
    • By grunnie 23rd Apr 17, 9:13 AM
    • 1,583 Posts
    • 8,894 Thanks
    grunnie
    • #7
    • 23rd Apr 17, 9:13 AM
    • #7
    • 23rd Apr 17, 9:13 AM
    I went to the personal shopper at Debenhams in Aberdeen a while ago and was very disappointed. She seemed to think she was kitting me out for a wedding or something like that. I just wanted some help choosing trousers tops maybe a cardi and she kept up with the floaty frocks. She even tried to force me into them and appeared with a pair of high heels to wear when I tried them on. I am too tall for heels and definitely don't wear dresses as I am pearshaped . "Just try them on you will be surprised " she said.
    Got offered coffee from a pod machine which I was supposed to help myself. There were loads of magazines to read though they were mostly wedding ones.
    Waste of time for me.
    Would I do it again - I did a few months later in JLewis and it was brilliant.
    • Timpu
    • By Timpu 24th Apr 17, 5:11 PM
    • 229 Posts
    • 274 Thanks
    Timpu
    • #8
    • 24th Apr 17, 5:11 PM
    • #8
    • 24th Apr 17, 5:11 PM
    I did a few months later in JLewis and it was brilliant.
    Originally posted by grunnie
    I've not used Debenhams Personal Shopping service so can't comment on them but have used John Lewis' 4-5 times for both everyday stuff and special occasions. It was all very informal, no pressure to buy anything and it's all tailored to budget, body type, personal preferences etc. An absolute time saver for those of us who hate shopping.
    • bylromarha
    • By bylromarha 24th Apr 17, 9:48 PM
    • 9,933 Posts
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    bylromarha
    • #9
    • 24th Apr 17, 9:48 PM
    • #9
    • 24th Apr 17, 9:48 PM
    Used Debenhams Personal shopper 3 times. Big comfy changing rooms each time, chat with the shopper, tell them likes and dislikes, what sort of thing you want, lots of free hot drinks and magazines to read while you wait for them to come back with a full clothing rack. You then try the items on one by one and give them your opinion. All experiences were no pressure at all to buy. I bought the most items at the 1st one, but that's because I needed to update my work wardrobe!

    1st was in Coventry, 2011 - I needed an interview outfit. She was excellent - got a very full rack of mix and match items, which I could also use for work once I got the job. She picked things out that I would never have gone for myself - some hits, some misses. The interview outfit ended up being mustard yellow, which I would never have given a second look at if shopping myself. She persuaded me to try it on as she thought her fresh pair of eyes would be objective on it. She was absolutely right - colour worked, outfit worked and I felt very relaxed going to my interview in that outfit. The best thing about this PS was that she asked about the things I tried on that I didn't like - what I didn't like about them shaped the other things she collected from the store after her first rail.

    2nd in Coventry, 2012 - I walked in and said "Please find me something to wear for my mum's funeral". PS was extremely sensitive - plied me with coffee and collected a few dresses which met the black smart brief. She did her job well and found me a lovely dress which I've never wore since.

    3rd in Oxford Street, 2016. Not a great experience. I was very clear about what I wanted, but he only listened - didn't ask any decent questions. He came back with half a rail of many things that didn't meet the brief. They looked nice, but I wasn't looking for dresses and skirts as I have more than enough of those-I was clear I wanted trousers. I bought a shirt as once I'd tried it on, I loved it, but that was all I bought. The guy was very apologetic that he couldn't find what I wanted - it surprised me that the selection offered was so poor as Oxford Street is a rather large store!

    So for me it's a mixed experience. As it's free, go do it. There's no pressure to buy at all. And you might find something you like!
    Who made hogs and dogs and frogs?
    • SuzieW
    • By SuzieW 18th May 17, 10:56 AM
    • 1 Posts
    • 1 Thanks
    SuzieW
    Depends on the shopper & store
    I've also used the service a number of times - mostly at the Trafford Centre, but as I don't live in Manchester I've tried a couple of other stores to try and find a good one closer to home without success.

    There is a lady who works at the Trafford centre who seems to be widely known for her excellence. She was the first one I saw and did a great job. I've been back to see her a few times since and she's always found me outfits I love but would never face picked for myself (I have always been for wardrobe refreshes but have also requested occasion outfits as part of that). With other shoppers as the Trafford centre store I've enjoyed the experience, but they haven't hit the nail on the head with my brief in the same way - the First PS seems to have a lot of experience and confidence to encourage me to try something new, with no pressure to buy whether I like it or not. The others haven't really been able to up my style gain over what I've have achieved if I'd been shopping for myself, but the PS experience of having someone else do all the running is still an enjoyable one!

    The experiences in other stores have been disappointing - I've tried Wakefield trinity walk and Sheffield. Neither experience has the same level of professionalism of the TC team.

    As an aside, can anyone help me to find a good Debenhams PS store/shopper in the Yorkshire area to save me having to go to Manchester each time?!!
    • pogofish
    • By pogofish 14th Jun 17, 3:44 PM
    • 7,521 Posts
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    pogofish
    Surely as the shopper is your mother or daughter, then you know exactly what to expect?
    • Tinker bells
    • By Tinker bells 14th Jun 17, 10:50 PM
    • 14 Posts
    • 3 Thanks
    Tinker bells
    Employee of Debenhams here!

    I personally don't recommend Personal Shoppers - don't get me wrong I love my company honestly, however I will be vocal when I don't agree with something and that's personal shoppers.

    I get people may want a second opinion or support when shopping for a new wardrobe however PS especially at Debenhams have a daily target to meet. So even if you look awful, they'll say anything and everything to you to make you buy. I think that's wrong and I don't agree...

    Grab as much as you want and try it on. You know what's best for you... ask a stranger in the fitting room for their opinion! NOT somebody that has targets to meet.
    • bylromarha
    • By bylromarha 19th Jun 17, 1:03 PM
    • 9,933 Posts
    • 13,228 Thanks
    bylromarha
    Employee of Debenhams here!

    I personally don't recommend Personal Shoppers - don't get me wrong I love my company honestly, however I will be vocal when I don't agree with something and that's personal shoppers.

    I get people may want a second opinion or support when shopping for a new wardrobe however PS especially at Debenhams have a daily target to meet. So even if you look awful, they'll say anything and everything to you to make you buy. I think that's wrong and I don't agree...

    Grab as much as you want and try it on. You know what's best for you... ask a stranger in the fitting room for their opinion! NOT somebody that has targets to meet.
    Originally posted by Tinker bells
    All 3 PS's I've used at Debenhams told me when something I tried on looked awful.

    Plus on my first visit, I returned everything I bought and re-bought it all from the website when a 20% off everything online code was published.

    There are items I still wear from my 2011 visit and colleagues tell me how lovely I look in them. Have more faith in your PSs!
    Who made hogs and dogs and frogs?
    • chesky
    • By chesky 19th Jun 17, 2:48 PM
    • 780 Posts
    • 1,066 Thanks
    chesky
    It would be extremely counter-productive if the personal shoppers recommended a whole load of rubbish oufits that didn't suit you. You just wouldn't go back ever and I know people who totally rely on their suggestions and wouldn't think of buying clothes without them, going back time after time.
    And no, I'm not a Debenhams employee.
    • JoJoRo
    • By JoJoRo 27th Jun 17, 6:55 AM
    • 3 Posts
    • 6 Thanks
    JoJoRo
    I've used it myself once and been with two different friends on two different "clothing missions" for wardrobe updates.
    You go with an idea of what you want (in this case, trousers, cardies etc) and then then go off for 30 mins or so whilst you relax with tea/coffee and a friend (me!). Both friends now will always use a PS because it saves time and also you have a huge changing room to yourself which helps! Having a friend with you will also help - they will know your style and also when you're doing your "polite face" of liking something. You really don't need to.
    There is no pressure to buy, at all! Enjoy!
    • Momlovessavingmoney
    • By Momlovessavingmoney 5th Jul 17, 4:38 PM
    • 10 Posts
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    Momlovessavingmoney
    Yes, I mean. Why not? just make sure to let her know you have a budget
    • OldMotherTucker
    • By OldMotherTucker 1st Aug 17, 7:40 AM
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    OldMotherTucker
    I always think my daughter would make a great personnal shopper! She works for New Look and I've seen her run round collecting more items for people when the store is quiet. She would never tell someone they looked good if they didn't! I've also heard her tactfully guide people towards better fitting sizes and the right underwear.

    She loves her job and has a great eye for fashion!
    Should have joined Borrowmydoggy.com
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