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  • FIRST POST
    • CLEARANCE FEE
    • By CLEARANCE FEE 17th Apr 17, 9:12 PM
    • 28Posts
    • 5Thanks
    CLEARANCE FEE
    Post Office Refusing Pre Paid Mail
    • #1
    • 17th Apr 17, 9:12 PM
    Post Office Refusing Pre Paid Mail 17th Apr 17 at 9:12 PM
    I have a small eBay business and have an online business account (OBA) with Royal Mail which saves me a lot of time and book keeping. When I delivery my items to the post office if it is the owner serving me they complain that I use the OBA and try to get me to pay in store next time which is not practical and it's not happening. The post master says in the next few moths they will stop taking pre paid mail. Can they do this?

    I think from now on I'm going to drop the mail at the delivery office. Any one else had problems with pre paid mail?
Page 2
    • CLEARANCE FEE
    • By CLEARANCE FEE 20th Apr 17, 2:55 PM
    • 28 Posts
    • 5 Thanks
    CLEARANCE FEE
    Business-wise I think it's quite short sighted. I've seen people ask for something to get there next day who would be happy to settle for a first class stamp.
    Originally posted by RFW
    It is short sighted. Iíve seen this happen to people too and itís one of the reasons I donít care Iím not giving him money and that I actively go out my way to avoid using his Post Office because he's not a nice person to deal with.
    • patman99
    • By patman99 20th Apr 17, 10:57 PM
    • 7,759 Posts
    • 9,160 Thanks
    patman99
    I got tol by my local small PO that they don't get paid for handling pre-paid items and that the future of a PO is decided by how much of their running costs they recoup from counter sales.

    For every item posted, they recieve a fee from RM. If the total of all the fees exceeds 80% of the PO's running costs, then the PO is safe. If the total is less than 50%, the PO is in danger of being closed down.
    Never Knowingly Understood.

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    • unforeseen
    • By unforeseen 21st Apr 17, 7:09 AM
    • 1,312 Posts
    • 1,643 Thanks
    unforeseen
    I would have thought it would be part of their contract with RM that they have to accept all (legitimate) mail including pre-paid.
    • NBLondon
    • By NBLondon 21st Apr 17, 9:37 AM
    • 1,219 Posts
    • 6,723 Thanks
    NBLondon
    when I do I know what I want so I'll ask, for example, "can I send this second class large letter?" I still get them trying to sell me a special delivery.
    Originally posted by RFW
    I used to get that a lot at a certain Crown PO I used for sending out work documents - even when I've already said 1st Signed For. So I would make a point of filling in the survey from the bottom of the receipt and marking them down for it every time. I thought it was just an edict from on-high to ask every time so I fed it back rather than snapping at the assistant... then I changed POs and it didn't happen, so presumably it was a branch level instruction.

    I get the point that a small subPO might be borderline and that certain services don't make them any money. Sadly, that's not really the customer's problem - it's the contract with RM that's squeezing them - just like supermarkets squeeze their suppliers.
    One day I'll think of something witty - Apparently I have!
    • Kaston
    • By Kaston 21st Apr 17, 4:54 PM
    • 8 Posts
    • 3 Thanks
    Kaston
    I have both a sub Post Office (within a local shop) and a Crown Post Office quite near me. I once had a lot of small items on Ebay that all sold at the same time. I used EBay to purchase the postage and took all my parcels to the Crown Post office. It was quite busy and the guy behind the counter wasn't happy. He asked me to bring them back later when he had time to process them all as I wanted proof of postage. Instead, I took them round to the sub Post Office. I apologised to them for "dumping" so many small parcels on them in one hit. The sub Post Master was really pleasant and told me that he was quite happy with any business. He said that even though my parcels were pre paid, they went towards the total number of items that they handled and helped to protect them against future closure. His attitude was that the busier they were, the less likely they were to be affected by the Post Office cutting back on the number of offices. Guess where I've taken all my parcels since? If I have a few parcels, I still buy my postage on line, but if I only have one or two, I buy it at the Post Office as the few pence saving isn't worth the hassle of printing labels and sticking them on.
    • CLEARANCE FEE
    • By CLEARANCE FEE 22nd Apr 17, 5:48 PM
    • 28 Posts
    • 5 Thanks
    CLEARANCE FEE
    I would have thought it would be part of their contract with RM that they have to accept all (legitimate) mail including pre-paid.
    Originally posted by unforeseen
    This is what is bugging me. The Post Master have singed up to Royal Mails terms and conditions however they don't want to honor their obligations.

    He said that even though my parcels were pre paid, they went towards the total number of items that they handled and helped to protect them against future closure. His attitude was that the busier they were, the less likely they were to be affected by the Post Office cutting back on the number of offices.
    Originally posted by Kaston
    This is what is confusing me there are conflicting reports saying they do and don't count against the total and conflicting reports saying they do and don't get paid depending on how the label is put trough the system.

    The post master don't seem to know and how something can be so important to their business but they can be so clueless about it is beyond me.
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