Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • CLEARANCE FEE
    • By CLEARANCE FEE 17th Apr 17, 9:12 PM
    • 31Posts
    • 5Thanks
    CLEARANCE FEE
    Post Office Refusing Pre Paid Mail
    • #1
    • 17th Apr 17, 9:12 PM
    Post Office Refusing Pre Paid Mail 17th Apr 17 at 9:12 PM
    I have a small eBay business and have an online business account (OBA) with Royal Mail which saves me a lot of time and book keeping. When I delivery my items to the post office if it is the owner serving me they complain that I use the OBA and try to get me to pay in store next time which is not practical and it's not happening. The post master says in the next few moths they will stop taking pre paid mail. Can they do this?

    I think from now on I'm going to drop the mail at the delivery office. Any one else had problems with pre paid mail?
Page 1
    • shaun from Africa
    • By shaun from Africa 17th Apr 17, 9:59 PM
    • 9,579 Posts
    • 10,743 Thanks
    shaun from Africa
    • #2
    • 17th Apr 17, 9:59 PM
    • #2
    • 17th Apr 17, 9:59 PM
    Any one else had problems with pre paid mail?
    Originally posted by CLEARANCE FEE
    Not personally but a quick search on Google shows that this appears to be a fairly common problem:
    www.goo.gl/ln32o0

    It might be worth submitting a complaint here:
    http://www.postoffice.co.uk/contact-us-complaint
    and see what they say.
    • 19lottie82
    • By 19lottie82 17th Apr 17, 10:01 PM
    • 5,726 Posts
    • 8,663 Thanks
    19lottie82
    • #3
    • 17th Apr 17, 10:01 PM
    • #3
    • 17th Apr 17, 10:01 PM
    I don't think they're obliged to accept these parcels, which is understandable if you're asking them to process quite a few, as they don't make any money from them.
    • CLEARANCE FEE
    • By CLEARANCE FEE 17th Apr 17, 10:43 PM
    • 31 Posts
    • 5 Thanks
    CLEARANCE FEE
    • #4
    • 17th Apr 17, 10:43 PM
    • #4
    • 17th Apr 17, 10:43 PM
    I don't think they're obliged to accept these parcels, which is understandable if you're asking them to process quite a few, as they don't make any money from them.
    Originally posted by 19lottie82
    I sympathies with them however it is in there contract with Royal mail as far as I'm aware. They agreed to do it. The reason I'm asking is because the postmaster I was talking to still seemed to think Royal Mail was government owned and they themselves raised several questions that they didn't know the answer to so they struck me as clueless. Could they be getting paid for these parcels but just not know it?
    • RFW
    • By RFW 17th Apr 17, 11:49 PM
    • 8,473 Posts
    • 4,933 Thanks
    RFW
    • #5
    • 17th Apr 17, 11:49 PM
    • #5
    • 17th Apr 17, 11:49 PM
    I sympathies with them however it is in there contract with Royal mail as far as I'm aware. They agreed to do it. The reason I'm asking is because the postmaster I was talking to still seemed to think Royal Mail was government owned and they themselves raised several questions that they didn't know the answer to so they struck me as clueless. Could they be getting paid for these parcels but just not know it?
    Originally posted by CLEARANCE FEE
    Privately owned/franchised POs don't get anything for handling prepaid parcels as far as I know. I saw some stat a while back that said that they actually lose money for each one as they take up their time when they could be serving profitable customers. That said it isn't your problem.

    If you have a Crown Post Office around they're a little more accommodating, even better would be a Royal Mail depot.
    .
    • ballisticbrian
    • By ballisticbrian 18th Apr 17, 7:21 AM
    • 3,144 Posts
    • 1,810 Thanks
    ballisticbrian
    • #6
    • 18th Apr 17, 7:21 AM
    • #6
    • 18th Apr 17, 7:21 AM
    even better would be a Royal Mail depot.
    The Royal Mail depots around here are changing to half day opening. I don't even know where to take my mail now if my vehicle breaks down on the way to the post office at 5.00pm.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • RFW
    • By RFW 18th Apr 17, 9:32 AM
    • 8,473 Posts
    • 4,933 Thanks
    RFW
    • #7
    • 18th Apr 17, 9:32 AM
    • #7
    • 18th Apr 17, 9:32 AM
    The Royal Mail depots around here are changing to half day opening. I don't even know where to take my mail now if my vehicle breaks down on the way to the post office at 5.00pm.
    Originally posted by ballisticbrian
    Ah. Mine does half day but it's 2-6pm, it's a bit out for me so I usually end up dropping off at a Post Office. I do try to be super friendly and try and occasionally find a service to use.
    I've worked in retail and really sympathise with the Post Office staff. They're usually under staffed and have customers shouting at them for having to wait, often for a service they didn't need to be in the post office for.
    .
    • soolin
    • By soolin 18th Apr 17, 10:06 AM
    • 59,450 Posts
    • 42,163 Thanks
    soolin
    • #8
    • 18th Apr 17, 10:06 AM
    • #8
    • 18th Apr 17, 10:06 AM
    I'm lucky with my mail centre, open from 6.30am-7pm Monday- Friday and until 2pm on Saturday but they only accept post between 7.30-6 weekdays and up to 12 on a Saturday.

    Lovely people as well, I just dump my stuff straight into the cages and queue up for my manifest to be stamped.

    My local crown PO is terrible, they change the rules every time I go in and now ask that I just leave my stuff on the drop and go counter as they will no longer give me any receipt.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • custardy
    • By custardy 18th Apr 17, 12:11 PM
    • 32,682 Posts
    • 27,403 Thanks
    custardy
    • #9
    • 18th Apr 17, 12:11 PM
    • #9
    • 18th Apr 17, 12:11 PM
    The Royal Mail depots around here are changing to half day opening. I don't even know where to take my mail now if my vehicle breaks down on the way to the post office at 5.00pm.
    Originally posted by ballisticbrian
    Really? Thats the opposite of the general trend in RM to extend callers office hours.
    • ballisticbrian
    • By ballisticbrian 18th Apr 17, 3:14 PM
    • 3,144 Posts
    • 1,810 Thanks
    ballisticbrian
    Really? Thats the opposite of the general trend in RM to extend callers office hours.

    God knows. Maybe I'm unlucky with my local office.
    Why are post offices so bothered about people dropping franked mail etc? Surely they are contracted for it? And isn't most of it at business close / end of day?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • custardy
    • By custardy 18th Apr 17, 3:23 PM
    • 32,682 Posts
    • 27,403 Thanks
    custardy
    God knows. Maybe I'm unlucky with my local office.
    Why are post offices so bothered about people dropping franked mail etc? Surely they are contracted for it? And isn't most of it at business close / end of day?
    Originally posted by ballisticbrian
    Well would you want extra work for no/little pay?
    Many POs are closing simply because the money isnt in it.
    I know of one PO that closed and the local shop over the road simply wanst interested. Postmistress offered £10K as a golden hello (apparently she would have got a payout for keeping the operation running) to the shop,but no interest.
    • martindow
    • By martindow 19th Apr 17, 11:05 AM
    • 7,249 Posts
    • 4,037 Thanks
    martindow
    Some sub post offices are very small and double as a local shop. If you go in before Christmas, you can scarcely move for parcels and customers can't easily get to buy items from the shelves.

    It is one thing if the parcels have provided some income and quite another if they get nothing from them apart from blocking up their shop every day.

    Is it possible to get RM to pick the parcels up?
    • soolin
    • By soolin 19th Apr 17, 11:15 AM
    • 59,450 Posts
    • 42,163 Thanks
    soolin
    Some sub post offices are very small and double as a local shop. If you go in before Christmas, you can scarcely move for parcels and customers can't easily get to buy items from the shelves.

    It is one thing if the parcels have provided some income and quite another if they get nothing from them apart from blocking up their shop every day.

    Is it possible to get RM to pick the parcels up?
    Originally posted by martindow
    Most business accounts have an option for collection, the price varies on the scheme and the volume that can be guaranteed.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • I have spoken
    • By I have spoken 19th Apr 17, 7:19 PM
    • 4,963 Posts
    • 9,656 Thanks
    I have spoken
    Short-sighted but not untypical of POs which seems to attract the 'jobsworth' types.
    • bxboards
    • By bxboards 20th Apr 17, 7:55 AM
    • 1,297 Posts
    • 1,026 Thanks
    bxboards
    I used to use Paypal postage, and my sub post master asked could I just buy the stamps there, as they do not make any money out of pre-paid. So I changed to buying it there, as it's important to support local business.

    My current local has a lady who drops off about 20 to 30 pre-paid labels each day - it takes the post mistress probably 20 minutes to process the lot. Meanwhile a queue forms behind, and you do see people huffing and puffing and walking out - she must be losing trade, and also not getting paid to handle them.

    I do sympathise, especially as now Royal Mail is privately owned, so the 'free' handing of the parcels benefits the shareholders of RM, but not the sub post office doing the nitty gritty.
    • CLEARANCE FEE
    • By CLEARANCE FEE 20th Apr 17, 10:36 AM
    • 31 Posts
    • 5 Thanks
    CLEARANCE FEE
    I used to use Paypal postage, and my sub post master asked could I just buy the stamps there, as they do not make any money out of pre-paid. So I changed to buying it there, as it's important to support local business.
    Originally posted by bxboards
    One of the reasons I’m so unwilling to change besides the fact that it’s quicker, queues don’t form because item can be sanded in very quickly or that my book keeping is simpler (there is one postage transaction a month) is that my post master is complete #@**?!#.

    I’ve seen customers submit complains about him to other members of staff, he constantly up sells people services they don’t need, sometimes by asking thing like “would you like it there tomorrow”. Which the answer is yes because who wouldn’t, then they get charged £6.45 for special delivery. And to top it all off he has a tendency of asking me things like who my suppliers are and for eBay tips which send’s alarm bell’s wring in my head. I need to be quick thing to come up with a lie.

    Plus are they going to increase their work day by 10 minutes six days a week make their bookkeeping long and spend an extra £3-4 a day so I earn an extra £4-5?

    The reality is he has a business which is heavily depended on a third party (like I am with eBay) and what they say goes. If he has a problem it should with him and Royal Mail. However as a customer I’m being dragged into the rift that Royal Mail has created.
    • shaun from Africa
    • By shaun from Africa 20th Apr 17, 11:00 AM
    • 9,579 Posts
    • 10,743 Thanks
    shaun from Africa
    he constantly up sells people services they don’t need, sometimes by asking thing like “would you like it there tomorrow”. Which the answer is yes because who wouldn’t, then they get charged £6.45 for special delivery.
    Originally posted by CLEARANCE FEE
    IMO, I don't see that sort of thing deserves a complaint.
    Surely anyone who uses a mail delivery service in the UK knows that the faster the delivery service used, the more it generally costs and anyone who is offered and accepts next day delivery should expect to pay more for this.
    How would the PO worker know the customer doesn't need next day delivery if they are asked if they want it and say yes?
    • CLEARANCE FEE
    • By CLEARANCE FEE 20th Apr 17, 11:20 AM
    • 31 Posts
    • 5 Thanks
    CLEARANCE FEE
    How would the PO worker know the customer doesn't need next day delivery if they are asked if they want it and say yes?
    Originally posted by shaun from Africa
    He could be a bit more direct and instead of saying "would you like it there tomorrow" say something like. "I have a service which guarantees it to be there tomorrow and it will cost £6.45. Would you like this?"

    Basically I think the post master is being dishonest and tricking people into spending more than they need to.
    • ballisticbrian
    • By ballisticbrian 20th Apr 17, 1:56 PM
    • 3,144 Posts
    • 1,810 Thanks
    ballisticbrian
    He could be a bit more direct and instead of saying "would you like it there tomorrow" say something like. "I have a service which guarantees it to be there tomorrow and it will cost £6.45. Would you like this?"

    Basically I think the post master is being dishonest and tricking people into spending more than they need to.

    Well on the one hand up selling goes on in any business, and that's what it is." On the other hand I have seen *little old ladies* for example sold special delivery and it did make me wince a little.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • RFW
    • By RFW 20th Apr 17, 2:19 PM
    • 8,473 Posts
    • 4,933 Thanks
    RFW
    He could be a bit more direct and instead of saying "would you like it there tomorrow" say something like. "I have a service which guarantees it to be there tomorrow and it will cost £6.45. Would you like this?"

    Basically I think the post master is being dishonest and tricking people into spending more than they need to.
    Originally posted by CLEARANCE FEE
    I don't disagree with this. Business-wise I think it's quite short sighted. I've seen people ask for something to get there next day who would be happy to settle for a first class stamp.
    What they should do is have a list of services on display and the price ranges this would allow customers to work out what they want and get served quicker. I don't often buy an RM service in a post office but when I do I know what I want so I'll ask, for example, "can I send this second class large letter?" I still get them trying to sell me a special delivery.
    .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

772Posts Today

6,461Users online

Martin's Twitter
  • I believe I can boldly go where no twitter poll has gone before https://t.co/HA0jC92gAK

  • OK I'm wilting to public pressure and there will be a star trek captain's poll at some point next week

  • I can get that. My order is 1. Picard 2. Janeway 3. Kirk. Too early to say where Lorca will end up (or would you? https://t.co/kawtCOe9RA

  • Follow Martin