Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • GT60
    • By GT60 17th Apr 17, 3:36 PM
    • 1,664Posts
    • 930Thanks
    GT60
    Talktalk Brilliant outstanding CS
    • #1
    • 17th Apr 17, 3:36 PM
    Talktalk Brilliant outstanding CS 17th Apr 17 at 3:36 PM
    Brilliant outstanding CS by a man who’s name I have forgotten sorry.
    17/04/17 @ 13:55 ish he spent tons of time checking and going through everything to find a fault on my BB, that a man said didn’t exist 30 minutes earlier
    My son was complaining of the wifi dropping and unable to watch a film and be on FB at the same time or something like that.
    Anyway an engineer is coming out next week.
    Too think I was going to move over to PlusNet because of the deals they have on mobile data for my two of my sons but I look at the reviews on two different sites and couldn’t find ten good comments out of all the reviews for Plusnet
    So a very lucky escape there Phew!!
    Thank you once again to the man on the second call
    Spending my time reading how to fix PC's,instead of looking at Facebook.
Page 1
    • Coveredinbees!!!!
    • By Coveredinbees!!!! 17th Apr 17, 4:22 PM
    • 3,142 Posts
    • 1,950 Thanks
    Coveredinbees!!!!
    • #2
    • 17th Apr 17, 4:22 PM
    • #2
    • 17th Apr 17, 4:22 PM
    Are you sure you didn't dream it?

    • devizes18193
    • By devizes18193 17th Apr 17, 4:41 PM
    • 1,423 Posts
    • 671 Thanks
    devizes18193
    • #3
    • 17th Apr 17, 4:41 PM
    • #3
    • 17th Apr 17, 4:41 PM
    april fool maybe .
    • GT60
    • By GT60 17th Apr 17, 5:11 PM
    • 1,664 Posts
    • 930 Thanks
    GT60
    • #4
    • 17th Apr 17, 5:11 PM
    • #4
    • 17th Apr 17, 5:11 PM
    Nope didn't dream.
    Even I slag off TT but they do get it right sometimes and after reading the crap reviews for plusnet I know who's bed I will be sleeping in
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • JJ Egan
    • By JJ Egan 17th Apr 17, 5:22 PM
    • 9,168 Posts
    • 3,721 Thanks
    JJ Egan
    • #5
    • 17th Apr 17, 5:22 PM
    • #5
    • 17th Apr 17, 5:22 PM
    Well that's the second well done post for TT this year .
    • anactuary
    • By anactuary 17th Apr 17, 5:30 PM
    • 611 Posts
    • 151 Thanks
    anactuary
    • #6
    • 17th Apr 17, 5:30 PM
    • #6
    • 17th Apr 17, 5:30 PM
    I wouldn't go back to TT even if it was free.
  • TalkTalk Company Representative
    • #7
    • 18th Apr 17, 2:34 PM
    • #7
    • 18th Apr 17, 2:34 PM
    Hi GT60

    I'm so glad to hear this. I'm glad that he was able to help you with your issues.

    Thanks so much for letting us know. If you need any help after the engineer visit please let us know.

    Vicky
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • mac.d
    • By mac.d 18th Apr 17, 2:38 PM
    • 367 Posts
    • 286 Thanks
    mac.d
    • #8
    • 18th Apr 17, 2:38 PM
    • #8
    • 18th Apr 17, 2:38 PM
    So there's a problem with your broadband and after the first CS rep said there was nothing wrong, when you phoned a second time your ISP is sending an engineer out, and that is outstanding CS?

    It's a sad state of affairs if the expectations are so low that 2 calls to get an ISP just to do their actual job is seen as outstanding! But good luck, hope the engineer does fix the issue for you.
    • Coveredinbees!!!!
    • By Coveredinbees!!!! 19th Apr 17, 11:08 AM
    • 3,142 Posts
    • 1,950 Thanks
    Coveredinbees!!!!
    • #9
    • 19th Apr 17, 11:08 AM
    • #9
    • 19th Apr 17, 11:08 AM
    Hey Vicky, I had one of your engineers out, he said there was a problem on my line and your call center then deigned any such thing. My broadband speed dropped from 1.5 - 1.8M to less than 1M and they said that was OK and wouldn't budge. I don't really care much now as in a couple of weeks I will be on 50M fibre with a different company. Your lot maybe cheap but when something does go wrong they just don't want to know.

  • TalkTalk Company Representative
    Hi Coveredinb...

    We'd really like to have a look into this for you. If you drop us a tweet (@TalkTalk), we'll be able to investigate what's happening here.

    Thanks,
    Becky
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

77Posts Today

2,849Users online

Martin's Twitter
  • As I've said before - energy price cap sounds good, and will likely be popular, but there's a big risk of making th? https://t.co/ubeV9vnmU7

  • Just seen @IvoGraham doing stand up in a comedy club. Superb, witty, self depricating, clever stuff. Go see him if you get the chance

  • RT @ChrissyNunn: New one from @Tesco today.. "The sale of Goods Act is just legislation, it's like a guideline, it's not law" @MartinSLewis?

  • Follow Martin