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  • FIRST POST
    • chekov99
    • By chekov99 17th Apr 17, 11:24 AM
    • 10Posts
    • 0Thanks
    chekov99
    Mislaid rail ticket and had to buy new one
    • #1
    • 17th Apr 17, 11:24 AM
    Mislaid rail ticket and had to buy new one 17th Apr 17 at 11:24 AM
    Hi everyone,

    I've just finished an Easter holiday break in Leicester travelling from Edinburgh.

    I printed out tickets from Edinburgh to Leicester at Waverley Station and while I was in Leicester mislaid my tickets back to Edinburgh. I discovered this when I went to print out tickets and the machine said all tickets had been printed and collected.

    I had to buy a new ticket back to Edinburgh which cost £139. Obviously, my carelessness is the fault for this issue but is there any way I can appeal for a refund or even partial refund as this quite a lot of money arising from a mistake made in good faith.

    Many thanks

    Tom
Page 1
    • p00hsticks
    • By p00hsticks 17th Apr 17, 2:38 PM
    • 5,791 Posts
    • 5,592 Thanks
    p00hsticks
    • #2
    • 17th Apr 17, 2:38 PM
    • #2
    • 17th Apr 17, 2:38 PM
    I had to buy a new ticket back to Edinburgh which cost £139. Obviously, my carelessness is the fault for this issue but is there any way I can appeal for a refund or even partial refund as this quite a lot of money arising from a mistake made in good faith.
    Originally posted by chekov99
    There's no harm in trying but I don't think you'll be successful, as there's no way you can prove (or the railway company can check) that the original tickets weren't used.
    • chekov99
    • By chekov99 17th Apr 17, 5:46 PM
    • 10 Posts
    • 0 Thanks
    chekov99
    • #3
    • 17th Apr 17, 5:46 PM
    • #3
    • 17th Apr 17, 5:46 PM
    My girlfriend has located the original tickets (I was down visiting her) and they are now set aside.

    Being as the tickets are in pristine and unused condition, might this provide satisfactory evidence that the tickets were not used?

    I appreciate that the chances are remote for any form of refund, but I will make an attempt.
    • p00hsticks
    • By p00hsticks 18th Apr 17, 10:08 AM
    • 5,791 Posts
    • 5,592 Thanks
    p00hsticks
    • #4
    • 18th Apr 17, 10:08 AM
    • #4
    • 18th Apr 17, 10:08 AM
    My girlfriend has located the original tickets (I was down visiting her) and they are now set aside.

    Being as the tickets are in pristine and unused condition, might this provide satisfactory evidence that the tickets were not used?

    I appreciate that the chances are remote for any form of refund, but I will make an attempt.
    Originally posted by chekov99
    It's worth a try - particularly if you still have the one you actually used and that shows that a ticket inspector came round and marked it - but I wouldn't have much hope....
    • macman
    • By macman 19th Apr 17, 6:16 PM
    • 41,425 Posts
    • 17,050 Thanks
    macman
    • #5
    • 19th Apr 17, 6:16 PM
    • #5
    • 19th Apr 17, 6:16 PM
    What do you have to lose by trying?
    No free lunch, and no free laptop
    • isasmurf
    • By isasmurf 20th Apr 17, 11:02 PM
    • 1,719 Posts
    • 739 Thanks
    isasmurf
    • #6
    • 20th Apr 17, 11:02 PM
    • #6
    • 20th Apr 17, 11:02 PM
    National Rail Conditions of Travel

    29. Refunds on Tickets which have not been used

    29.1 If you purchase a Ticket and then choose not to travel, you may apply for a refund from the original retailer or Train Company from whom it was purchased, unless the terms and conditions of your Ticket (advance Tickets for instance) indicate that it is non-refundable. You must do this no more than 28 days after the expiry of the Ticket.

    29.2 In such cases, a deduction from your refund will be made in the case of part-used Tickets, calculated on the cost of the journey(s) actually made. An administration charge may also be made, which will not exceed £10 per Ticket; however, if the administrative charge and/or other deductions exceed the refund amount no refund will be payable.
    • zagubov
    • By zagubov 21st Apr 17, 12:24 AM
    • 14,953 Posts
    • 127,802 Thanks
    zagubov
    • #7
    • 21st Apr 17, 12:24 AM
    • #7
    • 21st Apr 17, 12:24 AM
    You'll maybe get the cost of the original unused ticket which presumably wasn't anything like as much as the £139 you then had to spend. But it could be better than nothing so I'd say go for it.
    There is no honour to be had in not knowing a thing that can be known - Danny Baker
    • wealdroam
    • By wealdroam 21st Apr 17, 1:01 AM
    • 18,651 Posts
    • 15,554 Thanks
    wealdroam
    • #8
    • 21st Apr 17, 1:01 AM
    • #8
    • 21st Apr 17, 1:01 AM
    As Isasmurf has pointed out, if the original tickets are Advance Singles then no refund will be made.
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