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  • FIRST POST
    • NeillB
    • By NeillB 15th Apr 17, 6:03 PM
    • 28Posts
    • 1Thanks
    NeillB
    BT vs Plusnet
    • #1
    • 15th Apr 17, 6:03 PM
    BT vs Plusnet 15th Apr 17 at 6:03 PM
    Hi

    I know this has been mentioned on here many times before so apologies but Im interested in anyones thoughts on my problem. Ive been with BT for 12 years and on my deal for line rental, unlimited broadband option 2 and evening and weekend calls I pay £41.09 a month (this includes £17.09 a month line rental saver).

    For the same thing with Plusnet (only difference is paying for caller display at 99p a month and taking their supposed 76mbps fibre unlimited broadband) will cost £32.49 a month. BT were to ring me back tonight to discuss my package which they havent bothered doing I was all set for a switch to Plusnet but read the Trustpilot reviews and some on here and Im thinking of suffering the extra money per month for a stable connection. Ironically my only problems with BT have been about contact for price rises and changes to terms and conditions which Im never told about!

    If I ever get around to switching are Plusnet that bad? Im thinking of asking BT for a £150 reward card for causing me so much bother over the last while. Goodness Im peeved off. Any advice is much appreciated.
    Last edited by NeillB; 15-04-2017 at 6:05 PM.
Page 1
    • JJ Egan
    • By JJ Egan 15th Apr 17, 6:37 PM
    • 9,370 Posts
    • 3,825 Thanks
    JJ Egan
    • #2
    • 15th Apr 17, 6:37 PM
    • #2
    • 15th Apr 17, 6:37 PM
    PN are BT so hardly a more stable connection .
    If you are out of contract tell BT you are leaving .
    For instance my last BT negotiations March 2017 gave me Infinity 1 + Advanced Line Rental + BT TV Entertainment Plus + Half Price BT Sport from August . circa £33 per month .
    • billsavings
    • By billsavings 15th Apr 17, 7:10 PM
    • 1,943 Posts
    • 777 Thanks
    billsavings
    • #3
    • 15th Apr 17, 7:10 PM
    • #3
    • 15th Apr 17, 7:10 PM
    I switched from BT to Plusnet part of the BT Group a few months ago. The service is fine my Broadband Speed is the same and the line is stable. Its probaly the same set of wires they are using.I did it via Top Cashback and got some cashback.

    Plusnet Evening and Weekend Package is better then Bt,s as it includes monthly 1000 inclusive uk mobile minutes to use during evenings and at weekends.If thats any use to you.

    If you use BT Smart Talk you lose this if you go to Plusnet .Also you lose free access to BT Wi-Fi.
    Last edited by billsavings; 15-04-2017 at 7:24 PM.
    • bsod
    • By bsod 15th Apr 17, 7:17 PM
    • 1,210 Posts
    • 725 Thanks
    bsod
    • #4
    • 15th Apr 17, 7:17 PM
    • #4
    • 15th Apr 17, 7:17 PM
    one free call to bt retentions should reduce that price significantly, it's about £15 too much, and if you don't need the evening aspect could be cut further.

    they are both part of bt

    you have to actively challenge most of them on a regular basis to get a decent price at the end of a lock-in period, and they can still increase the price to whatever they wish mid contract if the sneaky terms allow it. Talk talk have differentiated themselves from the rest of the market now, by promising to maintain the fixed price offered at the outset
    Last edited by bsod; 15-04-2017 at 7:41 PM.
    Don't you dare criticise what you cannot understand
    • Ian011
    • By Ian011 15th Apr 17, 11:14 PM
    • 1,673 Posts
    • 931 Thanks
    Ian011
    • #5
    • 15th Apr 17, 11:14 PM
    • #5
    • 15th Apr 17, 11:14 PM
    How much do you spend on non-inclusive weekday "daytime" calls to UK landline numbers, 03 numbers and UK mobile numbers?
    Last edited by Ian011; 15-04-2017 at 11:18 PM.
    • AndyPK
    • By AndyPK 16th Apr 17, 9:39 AM
    • 2,084 Posts
    • 537 Thanks
    AndyPK
    • #6
    • 16th Apr 17, 9:39 AM
    • #6
    • 16th Apr 17, 9:39 AM
    you need to move away from BT somehow.

    Try EE if you don't like plusnet
    • JJ Egan
    • By JJ Egan 16th Apr 17, 10:32 AM
    • 9,370 Posts
    • 3,825 Thanks
    JJ Egan
    • #7
    • 16th Apr 17, 10:32 AM
    • #7
    • 16th Apr 17, 10:32 AM
    Are not EE BT as well ??
    • AndyPK
    • By AndyPK 16th Apr 17, 12:18 PM
    • 2,084 Posts
    • 537 Thanks
    AndyPK
    • #8
    • 16th Apr 17, 12:18 PM
    • #8
    • 16th Apr 17, 12:18 PM
    owned by BT, but don't have BT's price plans
    • NeillB
    • By NeillB 16th Apr 17, 12:28 PM
    • 28 Posts
    • 1 Thanks
    NeillB
    • #9
    • 16th Apr 17, 12:28 PM
    • #9
    • 16th Apr 17, 12:28 PM
    PN are BT so hardly a more stable connection .
    If you are out of contract tell BT you are leaving .
    For instance my last BT negotiations March 2017 gave me Infinity 1 + Advanced Line Rental + BT TV Entertainment Plus + Half Price BT Sport from August . circa £33 per month .
    Originally posted by JJ Egan
    I know that BT own Plusnet. The only reason im able to potentially leave is because i was never given notification of 2 April rise. After using the full list of price comparison sites Plusnet are the best like for like match with my current contract with BT comingin at £103 or so less a year. The dodgy reviews are off putting but Ive never had much issues around connections as I only live a mile and a half if even that from the local phone exchange. If BT cant come up with the goods then I may go to Plusnet and just keep using my Homehub 4.
    • NeillB
    • By NeillB 16th Apr 17, 12:33 PM
    • 28 Posts
    • 1 Thanks
    NeillB
    How much do you spend on non-inclusive weekday "daytime" calls to UK landline numbers, 03 numbers and UK mobile numbers?
    Originally posted by Ian011
    I average about £15 or £16 a month as myself and my girlfriend dont make alot of calls on our mobiles compared to friends and family. As an example my latest direct debit bill was for £37 or so. £24 of this is for the broadband and calls package. Just in you are wondering Im not sure where the smiley face icon came from above your quote I did put this one in though.
    Last edited by NeillB; 16-04-2017 at 12:37 PM.
    • Ian011
    • By Ian011 16th Apr 17, 1:18 PM
    • 1,673 Posts
    • 931 Thanks
    Ian011
    I average about £15 or £16 a month as myself and my girlfriend don't make a lot of calls on our mobiles compared to friends and family. As an example my latest direct debit bill was for £37 or so. £24 of this is for the broadband and calls package. Just in you are wondering, I'm not sure where the smiley face icon came from above your quote I did put this one in though.
    Originally posted by NeillB
    If you have an "evening and weekend" call plan but are spending an additional £15 per month on weekday daytime calls to landline numbers, 03 numbers and mobile numbers it sounds like changing to an Unlimited Anytime call plan will save you money.

    An Unlimited Anytime call plan costs around £8 per month plus line rental. This is just a few pounds per month more than you are currently paying for the "evening and weekend" plan. On that call plan, non-inclusive weekday daytime calls cost around 21p per call plus around 12p per minute.

    Beware that while most landline providers (Plusnet, Sky, TalkTalk, Virgin Media and others) offer inclusive calls to mobile numbers, BT is the only major landline provider to not do so. BT offers half price (8p per minute instead of 16p per minute) calls to mobile numbers on their Unlimited Anytime call plan.
    Last edited by Ian011; 16-04-2017 at 1:24 PM.
    • jblessing
    • By jblessing 16th Apr 17, 1:30 PM
    • 117 Posts
    • 79 Thanks
    jblessing
    Just gone the other way. Plusnet were fine, but the recent BT deal with cashback and reward card was just too good to miss. Apart from a lot of hassle prior to switchover, the service with BT seems just as good as plusnet
    • missile
    • By missile 16th Apr 17, 1:42 PM
    • 8,722 Posts
    • 4,190 Thanks
    missile
    I had a lot of hassle switching from BT to PlusNet. I wonder if they do it deliberately?
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • AndyPK
    • By AndyPK 16th Apr 17, 4:58 PM
    • 2,084 Posts
    • 537 Thanks
    AndyPK
    I don't think so.

    As plusnet and EE are the same group at BT, it is pointless them fighting it.

    When I moved from BT to EE over a year ago, BT weren't bothered.
    • zaax
    • By zaax 16th Apr 17, 5:20 PM
    • 1,766 Posts
    • 698 Thanks
    zaax
    Usless you use virgin its all on the same cable to the exchange. Some compaines are better as fixing things that others, BT is one of the worst
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
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