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  • FIRST POST
    • spo2
    • By spo2 14th Apr 17, 2:28 PM
    • 96Posts
    • 20Thanks
    spo2
    Splashback tiles
    • #1
    • 14th Apr 17, 2:28 PM
    Splashback tiles 14th Apr 17 at 2:28 PM
    I had posted this in the consumer rights forum but no-one was able to help, it was suggested I post in here instead:

    I paid to get my kitchen walls tiled, we chose the tiles from a sample board of kitchen tiles which were sold as suitable for kitchen splashbacks.
    Since getting them done we have noticed that any cooking splashes cannot be cleaned off (and we have tried everything), nor can pencil marks that were put on it to line them up when being tiled. I can only assume that they are a faulty batch.

    We have got back to the supplier and the manufacturer, who has said that he has tested the tiles and that marks do come off them, at which point we put a mark on the sample board (which we still have) and it does come off. This leads us to believe that the tiles on the sample board are not the same as the ones we were supplied with, despite looking the same.

    I assume that as the tiles are not fit for the purpose for which they were sold, we are entitled to a refund but what about the workmanship?
    We paid someone for a day and a halfs work to put them on, now they are going to need taken off and redone, so do we have any claim for this or are we just out of pocket for this?

    Thanks for reading
Page 1
    • Jonesya
    • By Jonesya 14th Apr 17, 2:44 PM
    • 1,277 Posts
    • 790 Thanks
    Jonesya
    • #2
    • 14th Apr 17, 2:44 PM
    • #2
    • 14th Apr 17, 2:44 PM
    It's difficult to mark a glazed tile, are these tiles porous?

    If they are porous, do the instructions state they need sealing and were they sealed by the installer?
    • missile
    • By missile 14th Apr 17, 3:18 PM
    • 8,768 Posts
    • 4,232 Thanks
    missile
    • #3
    • 14th Apr 17, 3:18 PM
    • #3
    • 14th Apr 17, 3:18 PM
    Tiles are really poor idea for splash back. The grout will quickly get grubby.

    Pencil marks to line them up is amateur hour
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • Annie1960
    • By Annie1960 14th Apr 17, 3:34 PM
    • 2,667 Posts
    • 1,491 Thanks
    Annie1960
    • #4
    • 14th Apr 17, 3:34 PM
    • #4
    • 14th Apr 17, 3:34 PM
    Ring the Citizens' Advice consumer helpline for advice as they are trained in such matters.
    • spo2
    • By spo2 14th Apr 17, 5:02 PM
    • 96 Posts
    • 20 Thanks
    spo2
    • #5
    • 14th Apr 17, 5:02 PM
    • #5
    • 14th Apr 17, 5:02 PM
    It's difficult to mark a glazed tile, are these tiles porous?

    If they are porous, do the instructions state they need sealing and were they sealed by the installer?
    Originally posted by Jonesya
    Not sure about whether they are porous or not, but we have been assured more than once that they do not need sealed
    • southcoastrgi
    • By southcoastrgi 14th Apr 17, 7:33 PM
    • 5,197 Posts
    • 3,018 Thanks
    southcoastrgi
    • #6
    • 14th Apr 17, 7:33 PM
    • #6
    • 14th Apr 17, 7:33 PM
    What are the tiles ? Ceramic or natural stone
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
    • spo2
    • By spo2 15th Apr 17, 1:33 PM
    • 96 Posts
    • 20 Thanks
    spo2
    • #7
    • 15th Apr 17, 1:33 PM
    • #7
    • 15th Apr 17, 1:33 PM
    What are the tiles ? Ceramic or natural stone
    Originally posted by southcoastrgi
    They are porcelain.
    • phill99
    • By phill99 15th Apr 17, 2:12 PM
    • 7,911 Posts
    • 7,159 Thanks
    phill99
    • #8
    • 15th Apr 17, 2:12 PM
    • #8
    • 15th Apr 17, 2:12 PM
    They are porcelain.
    Originally posted by spo2
    What finish are they?


    Are they polished porcelain?
    Eat vegetables and fear no creditors, rather than eat duck and hide.
    • southcoastrgi
    • By southcoastrgi 16th Apr 17, 9:17 PM
    • 5,197 Posts
    • 3,018 Thanks
    southcoastrgi
    • #9
    • 16th Apr 17, 9:17 PM
    • #9
    • 16th Apr 17, 9:17 PM
    Personally I would have sealed them, there is no definitive answer but as phill has asked polished are normally sealed
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
    • spo2
    • By spo2 20th Apr 17, 9:44 AM
    • 96 Posts
    • 20 Thanks
    spo2
    Hi
    Thanks for the replies. As confirmed with both the supplier and the manufacturer, they are suitable for splashbacks and definitely do not need sealed. They are not polished.

    We are arranging for the manufacturer's rep to come to the house to see them as they say that their (also unsealed, straight from the box) tiles can be easily cleaned.

    I still suspect that this is a faulty batch or we have been missold the tiles
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