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  • FIRST POST
    • skaterboy10
    • By skaterboy10 12th Apr 17, 9:05 PM
    • 5Posts
    • 0Thanks
    skaterboy10
    plusnet/talktalk fibre
    • #1
    • 12th Apr 17, 9:05 PM
    plusnet/talktalk fibre 12th Apr 17 at 9:05 PM
    im with sky and thinking off upgrading too there fibre broadband but have seen cheaper deals with talktalk and plusnet.would anyone reccomend switching too any off the latter two providers or would i be better staying with sky.
    thanks
Page 1
    • GT60
    • By GT60 12th Apr 17, 9:40 PM
    • 1,687 Posts
    • 932 Thanks
    GT60
    • #2
    • 12th Apr 17, 9:40 PM
    • #2
    • 12th Apr 17, 9:40 PM
    I have been with TT since 1996
    Any issues I have had sorted straight away or gone straight to the top and then got them sorted
    When I moved house last year the connection was messed up so I complained and got fibre free for the year.
    I thought about moving but decided to stay and now been offered fibre for 25 all in with TT
    But have thought about going back to normal broadband
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • flashg67
    • By flashg67 12th Apr 17, 9:46 PM
    • 2,108 Posts
    • 1,390 Thanks
    flashg67
    • #3
    • 12th Apr 17, 9:46 PM
    • #3
    • 12th Apr 17, 9:46 PM
    Based on GT60's reply above, it won't help you one bit to tell you I found the CS at TalkTalk absolutely dreadful and left (to pay more) for Plusnet about 4 years ago and perfectly happy and would never go go back to TT even if it was free!

    Edit to add, fibre is better - not just for speed / multiple users, but for general reliability - it hardly ever goes down. My ADSL was always disconnecting/slowing down
  • TalkTalk Company Representative
    • #4
    • 13th Apr 17, 3:14 PM
    • #4
    • 13th Apr 17, 3:14 PM
    Hi skaterboy10

    If you need any help with your decision or have any questions you can drop us a tweet if you like (@TalkTalk) we'd be more than happy to help.

    Vicky
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • GT60
    • By GT60 17th Apr 17, 12:04 PM
    • 1,687 Posts
    • 932 Thanks
    GT60
    • #5
    • 17th Apr 17, 12:04 PM
    • #5
    • 17th Apr 17, 12:04 PM
    Has anyone else got views on Plus net as my sons like the double data bit if your BB is provided by them?
    #at this rate TT could be losing a customer
    If I moved to Plus net could I still keep my TT e mail address?
    Last edited by GT60; 17-04-2017 at 12:06 PM.
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • JJ Egan
    • By JJ Egan 17th Apr 17, 12:21 PM
    • 9,281 Posts
    • 3,771 Thanks
    JJ Egan
    • #6
    • 17th Apr 17, 12:21 PM
    • #6
    • 17th Apr 17, 12:21 PM
    Check the TT conditions for email .
    Usually you lose it at some stage in the future that can be a long time or not .
    • GT60
    • By GT60 17th Apr 17, 2:36 PM
    • 1,687 Posts
    • 932 Thanks
    GT60
    • #7
    • 17th Apr 17, 2:36 PM
    • #7
    • 17th Apr 17, 2:36 PM
    I have just read reviews for plus net and they are all rubbish so I will not be changing ISP's
    https://uk.trustpilot.com/review/www.plus.net
    Thanks everyone
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • Sterlingtimes
    • By Sterlingtimes 17th Apr 17, 9:17 PM
    • 1,318 Posts
    • 3,751 Thanks
    Sterlingtimes
    • #8
    • 17th Apr 17, 9:17 PM
    • #8
    • 17th Apr 17, 9:17 PM
    Remarkably, I have found Talk Talk within my 15 out of 18 months to be exemplary. However, I have never quite understood why the download speed is 68 kbps against BT's 76 kbps. It can only be that BT has the better router because it achieves a higher connect figure. I most likely will jump back to BT because of the speed issue which Talk Talk says is out of its control.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
    • GT60
    • By GT60 18th Apr 17, 9:57 AM
    • 1,687 Posts
    • 932 Thanks
    GT60
    • #9
    • 18th Apr 17, 9:57 AM
    • #9
    • 18th Apr 17, 9:57 AM
    the Bt router may well be better but push TT as they now have to play along with the guidelines set out by Ofcom
    Also phone TT and tell them your not happy with the speed and get them to test everything
    this will take about 30 + minutes and you have to swop filters on the line that plugs into the wall and also they get you to repeatedly test the BB speed
    and they also test the router and ask you what the lights are doing at certain stages of the test
    when all this is done they book an engineer if a fault is found or the speeds are below the guide lines.
    Don't let them fob you off with just the line test
    The Guy who did my test's was very through.
    Hope this helps
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • Sterlingtimes
    • By Sterlingtimes 18th Apr 17, 1:18 PM
    • 1,318 Posts
    • 3,751 Thanks
    Sterlingtimes
    the Bt router may well be better but push TT as they now have to play along with the guidelines set out by Ofcom
    Also phone TT and tell them your not happy with the speed and get them to test everything
    this will take about 30 + min ...
    Hope this helps
    Originally posted by GT60
    Thank you, the position of TT is that except in the event of a fault the rate at which a TT customer connects to the fibre cabinet is a matter outside of TT's control: there is I am told no way that TT can intervene. I am told that any variability is solely down to router chip sets and cross talk from other lines.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
    • hollie.weimeraner
    • By hollie.weimeraner 19th Apr 17, 2:34 PM
    • 1,287 Posts
    • 751 Thanks
    hollie.weimeraner
    Has anyone else got views on Plus net as my sons like the double data bit if your BB is provided by them?
    #at this rate TT could be losing a customer
    If I moved to Plus net could I still keep my TT e mail address?
    Originally posted by GT60
    I have just moved from BT to Plusnet. Totally seamless transfer of telephone and FTTC and 15 month cheaper than BT. Very happy with the service.
  • TalkTalk Company Representative
    Hi GT60,

    Please feel free to tweet us (@TalkTalk) if there's anything you need us to look into- if you did cancel your services, you'd still be able to keep your email address.

    Thanks,
    Becky
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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