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    • Jax05
    • By Jax05 12th Apr 17, 12:21 AM
    • 16Posts
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    Jax05
    Credit searches
    • #1
    • 12th Apr 17, 12:21 AM
    Credit searches 12th Apr 17 at 12:21 AM
    Hi

    Just a quick one (hopefully).

    Back in Jan I applied for an HSBC CC but didn't get it. The search for this on Noddle is showing 5 separate enquiries. They are :

    9.1.17 purpose - checking credit application
    9.1.17 purpose - administration review
    11.1.17 purpose- checking credit application
    11.1.17 purpose - administration review
    12.1.17 purpose - checking credit application

    Will this suggest that I have applied for x3 credit cards in 4 days? I only applied for one but I did call them to chase the initial 9.1 online application and seem to recall I had to give them more info over the phone.

    I am concerned as I'm applying for a mortgage next month and this could be a deal breaker.

    Thanks in advance.
Page 1
    • john1002
    • By john1002 12th Apr 17, 8:02 AM
    • 862 Posts
    • 363 Thanks
    john1002
    • #2
    • 12th Apr 17, 8:02 AM
    • #2
    • 12th Apr 17, 8:02 AM
    I would raise a complaint and get two removed, the administration ones you can ignore they are not seen by companies just you.

    Had similar myself and took about 4 months to resolve and get removed from my files at all three, be careful of equifax as they had to be contacted by HSBC again as they did not remove were the other two did.

    Good luck

    John
    • Jax05
    • By Jax05 12th Apr 17, 8:48 AM
    • 16 Posts
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    Jax05
    • #3
    • 12th Apr 17, 8:48 AM
    • #3
    • 12th Apr 17, 8:48 AM
    Thanks John

    Who do I raise the complaint with and is it worth doing it bearing in mind I'll be applying for a mortgage in a month, circa 4 months after these searches?
    • GazNicki
    • By GazNicki 12th Apr 17, 9:32 AM
    • 100 Posts
    • 29 Thanks
    GazNicki
    • #4
    • 12th Apr 17, 9:32 AM
    • #4
    • 12th Apr 17, 9:32 AM
    You raise the complaint with HSBC as they are the ones you have applied with and therefore the ones who have carried out the searches. Get them to remove the additional searches from the report.

    You then need to check with the three big report agencies (Callcredit, Equifax and Experian) as each one of them may report slightly differently.

    The CreditClub on here gives you the Experian ones for free. Look into the other two also.

    EDIT:
    For your free Experian Report, sign up to the Credit Club on here.
    For your free CallCredit Report, sign up to Noddle for free.
    For your free Equifax Report, sign up to ClearScore for free.
    Last edited by GazNicki; 12-04-2017 at 9:46 AM.
    • john1002
    • By john1002 12th Apr 17, 9:47 AM
    • 862 Posts
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    john1002
    • #5
    • 12th Apr 17, 9:47 AM
    • #5
    • 12th Apr 17, 9:47 AM
    And for equifax use clearscore.

    I raised my complaint over the phone.

    A month might be pushing it but if you go to a broker and explain you will probably find it won't impact your application but still raise complaint.

    John
    • Jax05
    • By Jax05 12th Apr 17, 10:13 AM
    • 16 Posts
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    Jax05
    • #6
    • 12th Apr 17, 10:13 AM
    • #6
    • 12th Apr 17, 10:13 AM
    Thanks.

    Clearscore have no searches for thIs HSBC CC and Noddle had 3. I have the free experian account and that doesn't give you a report so I will try the Credit Club for that.

    I've just emailed HSBC asking them if they can remove two of the searches.

    I think from what has been posted this is more low importance than high in terms of mortgage application which will be 4 months after these searches.
    • Candyapple
    • By Candyapple 12th Apr 17, 11:18 AM
    • 2,472 Posts
    • 1,848 Thanks
    Candyapple
    • #7
    • 12th Apr 17, 11:18 AM
    • #7
    • 12th Apr 17, 11:18 AM

    I think from what has been posted this is more low importance than high in terms of mortgage application which will be 4 months after these searches.
    Originally posted by Jax05
    Don't underestimate it. Those are 3 hard searches carried out on 3 dates in very close proximity. If you are applying for a mortgage the last thing you want is lots of recent hard searches on your credit files.
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • GazNicki
    • By GazNicki 12th Apr 17, 12:58 PM
    • 100 Posts
    • 29 Thanks
    GazNicki
    • #8
    • 12th Apr 17, 12:58 PM
    • #8
    • 12th Apr 17, 12:58 PM
    Search records are not to be taken lightly.

    In 6 months I have made 3 hard searches on my report as I applied for 3 types of credit (successful) and this was flagged up via ClearScore as a negative.

    One was an overdraft of £100 6 months ago, one was an unsecured personal loan, the other was for a 0% credit card a few weeks ago as I start to get my finances in better order.
    • Jax05
    • By Jax05 12th Apr 17, 1:18 PM
    • 16 Posts
    • 0 Thanks
    Jax05
    • #9
    • 12th Apr 17, 1:18 PM
    • #9
    • 12th Apr 17, 1:18 PM
    Not much I can do at this point other than try and get them removed. This is the only thing I'm concerned about when applying for mortgage.
    • Jax05
    • By Jax05 12th Apr 17, 1:39 PM
    • 16 Posts
    • 0 Thanks
    Jax05
    Right. Phoned HSBC and they are looking into it. Will call back in 2 days.
    • Jax05
    • By Jax05 12th Apr 17, 1:48 PM
    • 16 Posts
    • 0 Thanks
    Jax05
    Have looked on Experian report and it's just showing the one credit search on 9.1.

    Do you think Noddle is to blame and not HSBC? Anyway HSBC are getting back to me.
    • GazNicki
    • By GazNicki 12th Apr 17, 2:54 PM
    • 100 Posts
    • 29 Thanks
    GazNicki
    Noddle is only displaying what CallCredit is reporting. Noddle isn't to blame for the content of the report.

    It isn't uncommon for there to be some inconsistencies with each report, the way in which each displays the information differs. It may well be that the entire application process required three searches on the report and Experian and Equifax are simply combining them, while CallCredit is listing them as individuals.

    It could also be that HSBC use CallCredit for their searches and not Experian or Equifax, meaning that CallCredit has the searches first hand and they will appear on the other reports next month.

    Either way, if HSBC are looking into it, you just need to keep pushing to get the report cleaned up.
    • GazNicki
    • By GazNicki 12th Apr 17, 2:59 PM
    • 100 Posts
    • 29 Thanks
    GazNicki
    This is from the Experian Website:

    - Does the lender share the information with Experian?
    Not all lenders will share information with Experian. Some will only share with specific agencies and not all of them. Check with your lender to see if they do share information with Experian.
    I would think that my last statement in the message before is more likely the case. HSBC may use CallCredit as their Credit Reference Agency and that is why Noddle is showing the information now as it displays the information from CallCredit.
    • Jax05
    • By Jax05 12th Apr 17, 3:17 PM
    • 16 Posts
    • 0 Thanks
    Jax05
    According to MSE, HSBC CC use both experian and callcredit so I'd expect the same on both files?
    • GazNicki
    • By GazNicki 12th Apr 17, 10:06 PM
    • 100 Posts
    • 29 Thanks
    GazNicki
    According to MSE, HSBC CC use both experian and callcredit so I'd expect the same on both files?
    Originally posted by Jax05
    I wouldn't think that they would use both at the same time, just that they would use one or the other.
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    • Jax05
    • By Jax05 18th Apr 17, 10:10 PM
    • 16 Posts
    • 0 Thanks
    Jax05
    Going back to my first post, all those searches I listed are appearing on Noddle under the "others' searches" and the narrative directly below this header is the following:

    "This section details searches that have been made on your credit file through Callcredit within the last 24 months.
    Searches stay on your report for 2 years and do not have any impact upon your credit rating."

    Is it true that they do NOT have any impact? Can anyone else check thier Noddle account for this narrative.

    Thanks.
    • DCFC79
    • By DCFC79 19th Apr 17, 8:43 AM
    • 30,266 Posts
    • 19,145 Thanks
    DCFC79
    Only you can see the credit rating no1 else.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Jax05
    • By Jax05 19th Apr 17, 10:12 AM
    • 16 Posts
    • 0 Thanks
    Jax05
    I think Noddle is misleading as it doesn't show which searches are seen and not seen by others - it's just a long list of soft and hard searches but they don't say which one is which but I suppose we can work it out it would be helpful if they separated them. And to say all searches doesn't effect the credit rating they mean the score they give you and not your ability to get credit as the hard searches will.
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