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  • FIRST POST
    • muddym2002
    • By muddym2002 11th Apr 17, 8:50 PM
    • 19Posts
    • 5Thanks
    muddym2002
    0 WOW
    Teletext holidays have mis-old me a holiday. What to do next?
    • #1
    • 11th Apr 17, 8:50 PM
    0 WOW
    Teletext holidays have mis-old me a holiday. What to do next? 11th Apr 17 at 8:50 PM
    Hi all
    Advice needed!! Booked our honeymoon with Teletext holiday today. Informed the advisor what i wanted (5*star resort in Dubai) He found what i wanted but I thought id better take a look at the room he was offering me before confirming as it was non refundable. He agreed and told me to look on the resort website. He said I would be staying the "Tower room" which I was happy with and I paid the £1460 with my debit card. Before ending the call he advised that i would have to call the resort and inform them I would like a double bed and not 2 twin beds.

    When I rang the resort they said the travel company had not reserved the Tower room but a cheaper option of the Garden resort room. This room according to reviews on trip advisor is no better than a 2*!!

    Tried ringing Teletext holidays but have been fobbed off with usual we will get back to you in 24-48 hours. Ive read some post on here and the web and Teletext are known for this type of scam!! Apparently not many people are successful with their claims against Teletext and they have poor customer service. I'm not well off and saved up for this honeymoon to make it a special time for both of us. Is there anything I can do? I’ve rang my bank but they can’t assist me either. Any advice will be appreciated

    Thanks in advance
Page 2
    • muddym2002
    • By muddym2002 19th Apr 17, 5:12 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Complete rubbish!

    Some travel agencies MAY at times be able to get SOME rooms cheaper than booking direct, but that comes with it's own price, as you're now finding out. If you'd have booked direct you wouldn't be in this mess.
    Originally posted by peachyprice
    Yes i realise that now. maybe it was too good to be true?! Being a newbie at booking holidays i put my trust in teletext holidays thinking they are a reputable company. I should have researched the company before booking but like I stated previously the last holiday i booked with them was faultless and i was happy with it. Didnt think this would happen.
  • Teletext
    Hi Muddym2002,

    We are really sorry for the confusion, the previous post was made in error and we do apologies.

    Kind Regards

    Teletext Holidays
    Official Company Representative
    I am the official company representative of Teletext. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • muddym2002
    • By muddym2002 19th Apr 17, 5:30 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Nice to hear from you? Can you assist me with my query?
    • photome
    • By photome 19th Apr 17, 5:51 PM
    • 12,672 Posts
    • 8,158 Thanks
    photome
    Nice to hear from you? Can you assist me with my query?
    Originally posted by muddym2002
    it was 7 days ago the rep first posted on here, have they sorted it yet, would be unusual if they have
    • muddym2002
    • By muddym2002 19th Apr 17, 5:54 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Haha Nope. I keep getting fobbed off by them. Apparently it will be all sorted tomorrow!! I dont hold much hope!
    • Alan Bowen
    • By Alan Bowen 20th Apr 17, 10:15 AM
    • 2,932 Posts
    • 1,477 Thanks
    Alan Bowen
    I hope 'tomorrow'really arrives soon but the history of Truly Travel isn't good, and for those who may have previously booked with the good Alpharooms, the bad news is they have been bought by Truly Travel, you have been warned!
    • muddym2002
    • By muddym2002 20th Apr 17, 10:47 AM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Hi Muddym2002,

    We are really sorry for the confusion, the previous post was made in error and we do apologies.

    Kind Regards

    Teletext Holidays
    Originally posted by Teletext
    Why aren't you communicating with me on here? You said a rep would contact me but you don't even know my booking reference! No one has contacted me. I'm the one constantly calling and chasing your customer services team!
    • Pollycat
    • By Pollycat 20th Apr 17, 1:21 PM
    • 17,611 Posts
    • 44,834 Thanks
    Pollycat
    Why aren't you communicating with me on here? You said a rep would contact me but you don't even know my booking reference! No one has contacted me. I'm the one constantly calling and chasing your customer services team!
    Originally posted by muddym2002
    You can usually send a private message to posters registered on here.

    I find it very poor customer service that that particular option is not available on Teletext's user id.
    Very poor indeed - but then again, I can't say I'm particularly surprised that they don't want to give unhappy customers a way of getting in touch with them.

    To the OP:
    On the subject of private messages, have you checked that Teletext haven't sent you a pm?
    Towards the top of the screen, where it says "Welcome muddym2002" to the right it says 'Private Messages (PMs)".
    Do you have any there that are unread?
    • muddym2002
    • By muddym2002 20th Apr 17, 1:27 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    You can usually send a private message to posters registered on here.

    I find it very poor customer service that that particular option is not available on Teletext's user id.
    Very poor indeed - but then again, I can't say I'm particularly surprised that they don't want to give unhappy customers a way of getting in touch with them.

    To the OP:
    On the subject of private messages, have you checked that Teletext haven't sent you a pm?
    Towards the top of the screen, where it says "Welcome muddym2002" to the right it says 'Private Messages (PMs)".
    Do you have any there that are unread?
    Originally posted by Pollycat
    I haven't got any unread pm from teletext holidays. I don't see the point of having a teletext rep on this forum. They don't do anything!! Why doesn't the rep post on this issue?!
    • Pollycat
    • By Pollycat 20th Apr 17, 1:34 PM
    • 17,611 Posts
    • 44,834 Thanks
    Pollycat
    I guess I may have been a little unkind to Teletext regarding not being able to send them pms, although the lack of this facility for 'verified users' is supposed to protect posters from touting, not the company from unhappy customers.

    Verified accounts can't send private messages

    Verified accounts don't have the facility to send or receive PMs.
    If they need to ask site users for personal details, they can include a special customer service email address in their profile page and refer to the fact it's there in their posts. They're not permitted to post it on the open forum.
    This rule prevents companies touting for business through PMs and ensures forum members actively seek out a company’s contact details.
    http://www.moneysavingexpert.com/site/forum-faqs?_ga=1.172848678.423494737.1487771712

    I agree that if a company is aware of an issue and doesn't take the opportunity to contact the customer, there really is little point in being a verified user.
    • Alan Bowen
    • By Alan Bowen 20th Apr 17, 4:13 PM
    • 2,932 Posts
    • 1,477 Thanks
    Alan Bowen
    It is fairly obvious that Teletext have a system for trawling through complaint forums and telling people 'sorry' and then doing nothing about it. It may make them look good but the endless stories of no action being taken actually makes them look worse. If you intend to ignore customers, just do so, their reputation is on a par with United Airlines.......
    • Pollycat
    • By Pollycat 20th Apr 17, 7:36 PM
    • 17,611 Posts
    • 44,834 Thanks
    Pollycat
    It is fairly obvious that Teletext have a system for trawling through complaint forums and telling people 'sorry' and then doing nothing about it. It may make them look good but the endless stories of no action being taken actually makes them look worse. If you intend to ignore customers, just do so, their reputation is on a par with United Airlines.......
    Originally posted by Alan Bowen
    Yes and so do other similar shonky companies.
    For example, eDreams on Tripadvisor.

    Maybe one day, everyone will do some research before booking with a company that 'promises' a great deal.
    • photome
    • By photome 20th Apr 17, 7:41 PM
    • 12,672 Posts
    • 8,158 Thanks
    photome
    Hi Muddym2002,

    We are really sorry for the confusion, the previous post was made in error and we do apologies.

    Kind Regards

    Teletext Holidays
    Originally posted by Teletext
    Why don't you sort the problem rather than just promising too
    • muddym2002
    • By muddym2002 20th Apr 17, 8:21 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Latest update is they want me to wait another 48hrs for confirmation!! Apparently I will be getting the room I paid for but they are giving me half board as a goodwill gesture!! When i said thats fine ill ring the hotel for confirmation they said i have to wait 48hrs!! I dont understand what they are upto? Are they just trying to delay everything and hoping i just go away. Or are they genuinely trying to fix this?!
    • jonesMUFCforever
    • By jonesMUFCforever 20th Apr 17, 11:39 PM
    • 23,977 Posts
    • 11,265 Thanks
    jonesMUFCforever
    Latest update is they want me to wait another 48hrs for confirmation!! Apparently I will be getting the room I paid for but they are giving me half board as a goodwill gesture!! When i said thats fine ill ring the hotel for confirmation they said i have to wait 48hrs!! I dont understand what they are upto? Are they just trying to delay everything and hoping i just go away. Or are they genuinely trying to fix this?!
    Originally posted by muddym2002
    Dangling you on a piece of string!
    The Teletext rep is quiet don't you think?
    What goes around - comes around
    give lots and you will always receive lots
    • muddym2002
    • By muddym2002 6th May 17, 5:33 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Hi all
    The hotel has now confirmed that i have the room that i wanted. Also Teletext have thrown in half board as a goodwill gesture. Hopefully when i get there i dont face any more issues!! On this occasion Teletext have solved my query so cant fault them. Thanks to all the posters on this thread for your advicce . Much appreciated
    • CM66
    • By CM66 6th May 17, 9:08 PM
    • 472 Posts
    • 2,651 Thanks
    CM66
    Make sure you get this all in writing from teletext, otherwise you'll probably turn up and none of these things will happen!
    • muddym2002
    • By muddym2002 6th May 17, 9:14 PM
    • 19 Posts
    • 5 Thanks
    muddym2002
    Haha yes got confirmation email from teletext and the hotel manager
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