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  • FIRST POST
    • sidbee
    • By sidbee 1st Apr 17, 2:52 PM
    • 49Posts
    • 34Thanks
    sidbee
    Together Energy?
    • #1
    • 1st Apr 17, 2:52 PM
    Together Energy? 1st Apr 17 at 2:52 PM
    Just wondering if anyone has had any experience of this supplier? Their site seems very basic, no log in for customers so presumably no online meter reads. Their web site says they started 2 years ago, but they don't show up in Cheap Energy Club's comparisons. However the CAB comparison shows them second only to IRESA for me on price. I want to avoid a shambles like Extra Energy if possible though!
    sidbee
Page 4
    • robj20
    • By robj20 29th Jan 18, 3:44 PM
    • 20 Posts
    • 2 Thanks
    robj20
    Bulb are showing at over £50 a month now expensive though.

    I have already emailed to the complaints department. Plus emailed my meter readings, as long as I eventually just pay for what I have used it's worth it for the cheap tarrif. But I'm leaving reviews everywhere I can and leaving no matter what in 11 months.
    • locky123
    • By locky123 1st Feb 18, 10:33 AM
    • 324 Posts
    • 36 Thanks
    locky123
    Rang them today, got through within a minute, new billing system still not up and running, wasnt able to submit meter reading online, so gave over phone. They claimed customers have been informed of issues by email but never received.
    • robj20
    • By robj20 1st Feb 18, 12:38 PM
    • 20 Posts
    • 2 Thanks
    robj20
    I sent my meter reading by email, but never get any replies from them so no idea if they have used them or not. My previous supplier hasnt had the final readings so cant generate my final bill, they owe me a fair bit.

    Was there any time frame given where they will get their act together and have the systems working.
    Last edited by robj20; 01-02-2018 at 12:48 PM.
    • Hengus
    • By Hengus 1st Feb 18, 2:11 PM
    • 5,182 Posts
    • 3,178 Thanks
    Hengus
    Some good news for Future Energy staff:

    https://www.chroniclelive.co.uk/business/business-news/future-energy-staff-jobs-saved-14229168
    • Hoof Hearted
    • By Hoof Hearted 1st Feb 18, 9:37 PM
    • 2,035 Posts
    • 1,906 Thanks
    Hoof Hearted
    Let's hope the new staff are more competent than the existing Together staff.
    Je suis sabot...
    • robj20
    • By robj20 6th Feb 18, 8:15 AM
    • 20 Posts
    • 2 Thanks
    robj20
    Took peoples advice and switched to Bulb. Says 21st Feb for the switch. Hope the meter readings sort them selves out. And i still need my final bill from my previous supplier SoEnergy.
    • Hengus
    • By Hengus 6th Feb 18, 8:29 AM
    • 5,182 Posts
    • 3,178 Thanks
    Hengus
    And i still need my final bill from my previous supplier SoEnergy.
    Originally posted by robj20
    Under both EU Law and the terms of the Supply Licence, suppliers have 6 weeks from the date of the actual transfer of supply to raise a Final Bill. If your transfer is not due to take place until the 21st February then the supplier still has up to 8 weeks to raise a Final Bill. As an aside, the readings that you give to Bulb just before the transfer have to be validated by an independent industry partner - a process that can take 5 to 10 days. These readings are then used to close and open your accounts.
    • robj20
    • By robj20 6th Feb 18, 8:38 AM
    • 20 Posts
    • 2 Thanks
    robj20
    I mean the previous supplier to my previous.
    I switched to together around the 20 January.

    I'm not prepared to stay with such a poorly run company so get out as soon as I can.
    • Sandybanks
    • By Sandybanks 8th Feb 18, 5:10 PM
    • 57 Posts
    • 8 Thanks
    Sandybanks
    Online Account shows wrong start reading
    My gas and electric switched to Together on 25th Dec 2017 I submitted my start readings on their website on the 28/12.

    The start reading for the Gas is very wrong. The previous supplier has used the correct reading for the final bill and says it got that reading from Together

    No readings show for the Electric! The previous supplier has sent a final bill using estimated readings.

    Who is responsible for the final/start readings when you transfer the old company or the new?

    Still waiting a response from Together. Even worse than Extra Energy at this stage.
    • pault49er
    • By pault49er 8th Feb 18, 7:43 PM
    • 1 Posts
    • 0 Thanks
    pault49er
    together
    Switched from Scottish Power to Together have had exactly the same problem. Slightly suspicious when i rang them the guy on the end of the phone wasn't sure which company account I was enquiring about. Still haven't been switched should have been 20th Januarybut they took the direct debit. Paying 2 suppliers at the moment not looking forward to the minefield.
    • Sandybanks
    • By Sandybanks 8th Feb 18, 10:01 PM
    • 57 Posts
    • 8 Thanks
    Sandybanks
    Who is the Independent industry partner?
    As an aside, the readings that you give to Bulb just before the transfer have to be validated by an independent industry partner .
    Originally posted by Hengus
    Who is the independent industry partner and how exactly do they verify the readings if they have not read the meter themselves. Of course its entirely possible that is a coincidence but the incorrect meter reading that Together has used are the same as those I submitted to my previous supplier for March 2017! Do suppliers pass on your reading history to the next supplier?
    • locky123
    • By locky123 16th Feb 18, 3:44 PM
    • 324 Posts
    • 36 Thanks
    locky123
    Received this email reply on 6/2...Thank you for contacting Together Energy! I have received your details through the online portal regarding your balance and bills. The portals and billing system are both getting upgraded at the moment. You should be able to view your balance and your bill by next week.

    Guess what...still unable to view bills.
    • mikeyorkie10
    • By mikeyorkie10 18th Feb 18, 9:14 AM
    • 72 Posts
    • 10 Thanks
    mikeyorkie10
    Similar customer service and access issues!
    I have stopped receiving requests for meter reads, I did submit readings at the ‘normal’ time this month but have had no response. I cannot see anything on the portal STILL since the reported ‘upgrade’ started, an earlier email has been opened but not responded to...... what is going on.

    I am seeing lots of bad press on the Truspilot review site - mostly due to lack of response. Is the company still trading?
    • Hengus
    • By Hengus 18th Feb 18, 11:31 AM
    • 5,182 Posts
    • 3,178 Thanks
    Hengus
    Who is the independent industry partner and how exactly do they verify the readings if they have not read the meter themselves. Of course its entirely possible that is a coincidence but the incorrect meter reading that Together has used are the same as those I submitted to my previous supplier for March 2017! Do suppliers pass on your reading history to the next supplier?
    Originally posted by Sandybanks
    The independent partners are the Data Collectors that hold all the historical data for your property based on actual meter readings. On transfer of supply, the new supplier is given The Estimated Annual Consumption (EAC) for electricity and Annual Quantity (AQ) for gas for the past 2 years. The new supplier uses this information to update your projected annual consumption.

    Looking back to a bill that I received from Iresa in Dec 16 it, unusually, showed both the verified transfer meter reading and 5 previous meter readings given to my previous supplier so it would seem that meter readings are part of the EAC and AQ information exchange.
    • Fromply
    • By Fromply 20th Feb 18, 5:44 PM
    • 51 Posts
    • 23 Thanks
    Fromply
    Is the company still trading?
    Originally posted by mikeyorkie10
    Something is going badly wrong with them.

    Just typed out a long rambling complaint about the situation - made a quick last minute check before submitting, and hey presto, I have a bill!!!

    However its only to the 31st December 2017 and its the only bill that is available.

    Biggest complaint however is simply the lack of response to queries. They just dont respond!

    Contract expires in July - can't wait to leave!
    • mikeyorkie10
    • By mikeyorkie10 21st Feb 18, 7:28 AM
    • 72 Posts
    • 10 Thanks
    mikeyorkie10
    Something is going badly wrong with them.

    Just typed out a long rambling complaint about the situation - made a quick last minute check before submitting, and hey presto, I have a bill!!!

    However its only to the 31st December 2017 and its the only bill that is available.
    Originally posted by Fromply
    Hi.. have you checked you bill? I last had a bill mid December, prior to what seems to be the upgrade fiasco, and the current readings seem to be estimates by them based on the last reading I submitted to them as requested mid December. I cannot make head or tail of the "first readings" and none of the meter readings I have submitted in Jan and Feb seem to have been used. I am going to have a detailed look at the charges to check out their quoted total charges. Looks to me like they've lost a lot of data during their upgrade based on the meter readings on this end of December bill and the lack of previous bill on their portal - fortunately I printed them out and have recorded my meter readings! I will update after further investigation ...
    • Hoof Hearted
    • By Hoof Hearted 21st Feb 18, 8:40 AM
    • 2,035 Posts
    • 1,906 Thanks
    Hoof Hearted
    I also have had a bill to the end of December. Both opening and closing readings are estimates, even though they have my actual opening reading. The bill is correct but, as the opening reading is wrong, I have been over-charged by £2-£3. I will leave it for now to give them a bit of breathing space but I do expect it to be corrected at some time.
    Je suis sabot...
    • Sandybanks
    • By Sandybanks 21st Feb 18, 12:10 PM
    • 57 Posts
    • 8 Thanks
    Sandybanks
    Lack of response
    Biggest complaint however is simply the lack of response to queries. They just dont respond!
    Originally posted by Fromply
    I can agree with this seems they don't answer or acknowledge emails. Ive had 3 goes with no success. Anybody got an email address that seems to work? Whats the recommended method of contact to get your problem resolved? Is there a CEO email address that gets a response?
    • locky123
    • By locky123 21st Feb 18, 3:41 PM
    • 324 Posts
    • 36 Thanks
    locky123
    Also see one bill on portal, from start date to end 2017, both estimated but same values previously used. They seem to ignore any supplied meter readings.

    Why cant they inform customers that a new bill has been produced or even email it?

    Paul Richards is CEO according to Linkedin, no email found yet, but he said... "We set up the business with specific commitments to customers: offering a transparent, easy-to-understand service as well as the simplest bill in the industry and an aim to resolve all queries within eight hours."

    Yet more aspirational nonsense.
    • mikeyorkie10
    • By mikeyorkie10 21st Feb 18, 10:21 PM
    • 72 Posts
    • 10 Thanks
    mikeyorkie10
    A glimmer of hope .... received this email today from meterreads@togetherenergy.co.uk:
    Thank you for getting in touch.

    We apologise that you have not received any notifications asking for meter reads recently, unfortunately this system is still offline until the upgrades taking place on the online portal are completed. At this moment in time our technical team are informing us that the updates for the portal are set to be completed by the end of this month. I've had them take a look at your account specifically and they have informed me that all the relevant information should be updated on it at this point. Please check the portal and if any information is missing please let us know.!!!8221;

    ;ll update as things hopefully develop.
    Last edited by mikeyorkie10; Yesterday at 10:22 PM. Reason: Typos!
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