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  • FIRST POST
    • LL1345
    • By LL1345 20th Mar 17, 8:13 PM
    • 15Posts
    • 3Thanks
    LL1345
    BT broadband and tv
    • #1
    • 20th Mar 17, 8:13 PM
    BT broadband and tv 20th Mar 17 at 8:13 PM
    Hi guys

    Just wondering if anyone could help me, I'm due to get the keys to my house on 29/3 does anyone know when is best I should order my tv and broadband? Possibly a rough time scale from anyone's experience would be greatly appreciated Would like it as close as possible to my moving date. Thanks
Page 1
    • ladymarmalade222
    • By ladymarmalade222 20th Mar 17, 8:35 PM
    • 607 Posts
    • 552 Thanks
    ladymarmalade222
    • #2
    • 20th Mar 17, 8:35 PM
    • #2
    • 20th Mar 17, 8:35 PM
    It takes around 10 days - 2 weeks to set up. If it is an empty property you can order now but if it is already occupied and the occupier has a phoneline through bt/sky etc. You may cause problems and disconnect their line.

    That was the problem when we moved so lived with mobiles and an internet dongle for around 10 days.

    Xx
    • G_M
    • By G_M 20th Mar 17, 8:42 PM
    • 41,070 Posts
    • 47,188 Thanks
    G_M
    • #3
    • 20th Mar 17, 8:42 PM
    • #3
    • 20th Mar 17, 8:42 PM
    Hi guys

    Just wondering if anyone could help me, I'm due to get the keys to my house on 29/3
    Originally posted by LL1345
    Is this a wish date, towards which you and your seller are working, or have you actually Exchanged Contracts?
    • teffers
    • By teffers 20th Mar 17, 9:20 PM
    • 671 Posts
    • 585 Thanks
    teffers
    • #4
    • 20th Mar 17, 9:20 PM
    • #4
    • 20th Mar 17, 9:20 PM
    Be careful.

    I ordered my BT line for a week before completion ( empty house ).

    After I moved in, EON then sent the previous owners outstanding bill to an in-house debt collector, in my name no less, and told me they 'Had information that I'd lied about my move in date'.

    !!!!ing imbeciles didn't bother to look at the land registry, or maybe ask me to confirm my move in date etc. Just saw that BT did a credit check a week before I'd said I got the keys and started threatening to ruin my credit reference.

    After a ton of calls and me pointing out the facts it was sorted. They offered me £5 to apologise.
  • E.ON Company Representative: Helena
    • #5
    • 21st Mar 17, 11:03 AM
    • #5
    • 21st Mar 17, 11:03 AM
    Be careful.

    I ordered my BT line for a week before completion ( empty house ).

    After I moved in, EON then sent the previous owners outstanding bill to an in-house debt collector, in my name no less, and told me they 'Had information that I'd lied about my move in date'.

    !!!!ing imbeciles didn't bother to look at the land registry, or maybe ask me to confirm my move in date etc. Just saw that BT did a credit check a week before I'd said I got the keys and started threatening to ruin my credit reference.

    After a ton of calls and me pointing out the facts it was sorted. They offered me £5 to apologise.
    Originally posted by teffers
    Hi teffers,

    Just wanted to pop the link to your other thread, just in case it helps anyone with a similar E.ON issue.

    http://forums.moneysavingexpert.com/showthread.php?t=5492524

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • lika_86
    • By lika_86 21st Mar 17, 12:30 PM
    • 1,138 Posts
    • 4,132 Thanks
    lika_86
    • #6
    • 21st Mar 17, 12:30 PM
    • #6
    • 21st Mar 17, 12:30 PM
    I just switched from Sky and put my order in on the 16th March and have a date for delivery of the stuff and switchover of 30th March. However, I think I remember seeing on their site that you can't order until you're in a place or something along those lines.
    • LemonSocks
    • By LemonSocks 21st Mar 17, 12:32 PM
    • 199 Posts
    • 1,298 Thanks
    LemonSocks
    • #7
    • 21st Mar 17, 12:32 PM
    • #7
    • 21st Mar 17, 12:32 PM
    If it helps, we set ours up last Friday to be connected next Monday (completed yesterday and moving in properly this weekend).


    Edit: Meant to add that we are also using BT.
    Best 2012 wins: £100 New Look giftcard, £500 pepsi, iPod Shuffle, Retro desk fan, VIP Wireless Festival tickets, £250 French Connection
    • always_sunny
    • By always_sunny 21st Mar 17, 12:43 PM
    • 3,453 Posts
    • 3,679 Thanks
    always_sunny
    • #8
    • 21st Mar 17, 12:43 PM
    • #8
    • 21st Mar 17, 12:43 PM
    the advantage of BT Internet is that if your neighbours have BT as well, you can use the hotspot account as soon as you sign up for BB.

    The disadvantage though is that they increase prices ever year and charge you at the end of the contract!
    Expat with an EU passport
    • giraffe69
    • By giraffe69 21st Mar 17, 1:11 PM
    • 2,158 Posts
    • 1,909 Thanks
    giraffe69
    • #9
    • 21st Mar 17, 1:11 PM
    • #9
    • 21st Mar 17, 1:11 PM
    and charge you at the end of the contract!
    Do they? If you complete your contract and then choose to move what charge is there?
    • nicmyles
    • By nicmyles 21st Mar 17, 1:15 PM
    • 75 Posts
    • 68 Thanks
    nicmyles
    I'm due to get the keys to my house on 29/3 does anyone know when is best I should order my tv and broadband?
    Based on my experience of BT and Openreach, what you should do is get in your Delorean, achieve 88mph and travel back in time to this time last year. Then you should be able to get broadband up about two months into your ownership of the property.
    • jbainbridge
    • By jbainbridge 21st Mar 17, 1:20 PM
    • 1,712 Posts
    • 1,105 Thanks
    jbainbridge
    Are you buying the house?
    Have you exchanged?

    Assuming you have ... get the order in now. They should be able to give you a start date and it is unlikely to be before the 29th.
    • LL1345
    • By LL1345 21st Mar 17, 5:41 PM
    • 15 Posts
    • 3 Thanks
    LL1345
    Thanks all. Yes, buying the house, contracts are exchanged. I had a look online and it is asking me for the landline number which I'm unsure off (I know there is a working phone line already there though). I will give BT a call and see what they say.
    • Birdman2015
    • By Birdman2015 21st Mar 17, 6:15 PM
    • 137 Posts
    • 94 Thanks
    Birdman2015
    Thanks all. Yes, buying the house, contracts are exchanged. I had a look online and it is asking me for the landline number which I'm unsure off (I know there is a working phone line already there though). I will give BT a call and see what they say.
    Originally posted by LL1345
    I ordered my services for my house move before Easter last night and was asked for my current landline number, not the one I am moving to.
    • Elfbert
    • By Elfbert 21st Mar 17, 8:00 PM
    • 534 Posts
    • 673 Thanks
    Elfbert
    We moved on Jan 31st. Were told our BB/phone/internet would all be switched that day. (We ordered it a week and a bit in advance.)

    48 days later and we still don't have working BT TV.... and are on a 'high level complaint' with our own 'handler'..... BT are incompetent to the extreme. And their Fibre-to-the-property team seems to consist of about 3 people, as it takes hours to get through to them.
    Mortgage - £68,000 may 2014 45,680.
    • LL1345
    • By LL1345 24th Mar 17, 11:08 PM
    • 15 Posts
    • 3 Thanks
    LL1345
    That's terrible service. I rang sky and thought I'd haggle a bit being a new customer and I've got sky q with an extra box for multi room and unlimited usage broadband for £35.99 a month (should have been £57.99) so it may be worth trying Sky if BT are messing you around? They also took off all of the set up costs.
    • Ptolemyspuzzle
    • By Ptolemyspuzzle 26th Mar 17, 8:09 PM
    • 30 Posts
    • 47 Thanks
    Ptolemyspuzzle
    I ordered mine a week before completion, with instructions to go through the day after completion.

    Somehow when the PO cancelled their sub it also cancelled my order, and some kind of mess with the lines ensued. It's taken almost a month to fix.

    So no advice at all I'm afraid other than Openreach sucks.
    • Futuristic
    • By Futuristic 26th Mar 17, 10:09 PM
    • 723 Posts
    • 360 Thanks
    Futuristic
    I ordered mine a week before completion, with instructions to go through the day after completion.

    Somehow when the PO cancelled their sub it also cancelled my order, and some kind of mess with the lines ensued. It's taken almost a month to fix.

    So no advice at all I'm afraid other than Openreach sucks.
    Originally posted by Ptolemyspuzzle
    They will get a letter saying there is a planned switch but I assume they called and cancelled there current subscription and openreach cut the line off so they had to connect it again.
    Last edited by Futuristic; 26-03-2017 at 10:24 PM.
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