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  • FIRST POST
    • mimi1234
    • By mimi1234 20th Mar 17, 6:44 PM
    • 7,296Posts
    • 64,933Thanks
    mimi1234
    Item Posted, Buyer Wants To Cancel Order
    • #1
    • 20th Mar 17, 6:44 PM
    Item Posted, Buyer Wants To Cancel Order 20th Mar 17 at 6:44 PM
    Hi all,

    A wee bit of a dilemma.

    Item sold via BIN for £10 at about 3pm to a buyer in Spain. Finished work at 4pm, rushed home, packed item and posted at 5pm as I won't be able to post until Friday now. Postmaster says "last post has been, it will be collected tomorrow" which was fine by me.

    Message received at about 5.15pm from buyer saying I want to cancel the order.

    Do I go back to the PO hoping it's not been picked up and not send it? I've already paid for the postage so won't be able to get a refund on that will I? If I don't cancel the order, won't the buyer be able to open up some sort of claim via eBay / PayPal and say there was something wrong with the item and they want a refund?

    Any suggestions please?

    Thanks.
Page 1
    • TKPeters
    • By TKPeters 20th Mar 17, 7:50 PM
    • 1,783 Posts
    • 1,005 Thanks
    TKPeters
    • #2
    • 20th Mar 17, 7:50 PM
    • #2
    • 20th Mar 17, 7:50 PM
    They can open a Returns Case upon receipt & as you have the original message for the cancellation, its a change of mind return & the buyer pays.

    I doubt the Post Office will let you have it back
    Explain to the buyer its already been posted, although if its untracked they could claim Item Not Received
    Last edited by TKPeters; 20-03-2017 at 7:52 PM.

    • mimi1234
    • By mimi1234 20th Mar 17, 8:06 PM
    • 7,296 Posts
    • 64,933 Thanks
    mimi1234
    • #3
    • 20th Mar 17, 8:06 PM
    • #3
    • 20th Mar 17, 8:06 PM
    They can open a Returns Case upon receipt & as you have the original message for the cancellation, its a change of mind return & the buyer pays.

    I doubt the Post Office will let you have it back
    Explain to the buyer its already been posted, although if its untracked they could claim Item Not Received
    Originally posted by TKPeters
    Thanks so much. It makes perfect sense. They can claim item not received, although it was not sent tracked, I do have proof of postage.

    Thanks again.
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