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  • FIRST POST
    • invisibility
    • By invisibility 20th Mar 17, 5:39 PM
    • 18Posts
    • 11Thanks
    invisibility
    0 WOW
    Still waiting for flight cancellation refund after 8 months - advice?
    • #1
    • 20th Mar 17, 5:39 PM
    0 WOW
    Still waiting for flight cancellation refund after 8 months - advice? 20th Mar 17 at 5:39 PM
    Last July I was due to take a flight that I booked through STA Travel but was with Ethiopian Airlines. It got cancelled and instead of rearranging it I opted for a full refund and rearranged travel myself as I'd already paid for accommodation.

    Eight months later still no refund in sight. I contact STA regularly only to get the exact same response - "we are still waiting for the money from Ethiopian Airlines and will chase it up and let you know how we get on" and they never do let me know.

    Can someone tell me what to do here? I'm unsure how long I'm supposed to wait and if there are any actions I should take.
Page 1
    • Caz3121
    • By Caz3121 20th Mar 17, 5:58 PM
    • 10,280 Posts
    • 6,728 Thanks
    Caz3121
    • #2
    • 20th Mar 17, 5:58 PM
    • #2
    • 20th Mar 17, 5:58 PM
    you could call Ethiopian and confirm that STA requested a refund from them and whether they have paid it
    • PeacefulWaters
    • By PeacefulWaters 20th Mar 17, 6:11 PM
    • 6,000 Posts
    • 7,268 Thanks
    PeacefulWaters
    • #3
    • 20th Mar 17, 6:11 PM
    • #3
    • 20th Mar 17, 6:11 PM
    Section 75 claim if you've paid by credit card.

    MCOL if not.
    • invisibility
    • By invisibility 21st Mar 17, 10:38 AM
    • 18 Posts
    • 11 Thanks
    invisibility
    • #4
    • 21st Mar 17, 10:38 AM
    • #4
    • 21st Mar 17, 10:38 AM
    Thanks for replies.
    you could call Ethiopian and confirm that STA requested a refund from them and whether they have paid it
    Originally posted by Caz3121
    I just rang Ethiopian and asking about it. To be totally honest I couldn't understand what she was saying very well, but I did gather that she told me it was nothing to do with them and I need to contact the agent instead of them. So ???? hmm.
    Section 75 claim if you've paid by credit card.

    MCOL if not.
    Originally posted by PeacefulWaters
    Unfortunately I paid by debit card - thanks for mentioning MCOL. I've never heard of it. Does it still work for overseas companies?


    I feel really confused now because STA tell me that they are waiting to receive the money back from Ethiopian and Ethiopian told me to ask the agent as it's nothing to do with them. I'm not sure who I should be targeting right now.

    Anyway I rang STA back but their systems are down so they can't look up my case at the moment and are "calling me back"...which they won't. They never do.
    • blindman
    • By blindman 21st Mar 17, 11:06 AM
    • 4,859 Posts
    • 3,924 Thanks
    blindman
    • #5
    • 21st Mar 17, 11:06 AM
    • #5
    • 21st Mar 17, 11:06 AM
    Thanks for replies.
    I just rang Ethiopian and asking about it. To be totally honest I couldn't understand what she was saying very well, but I did gather that she told me it was nothing to do with them and I need to contact the agent instead of them. So ???? hmm.

    Unfortunately I paid by debit card - thanks for mentioning MCOL. I've never heard of it. Does it still work for overseas companies?


    I feel really confused now because STA tell me that they are waiting to receive the money back from Ethiopian and Ethiopian told me to ask the agent as it's nothing to do with them. I'm not sure who I should be targeting right now.

    Anyway I rang STA back but their systems are down so they can't look up my case at the moment and are "calling me back"...which they won't. They never do.
    Originally posted by invisibility
    Possibly look at Flyertalk to see if ET are slow payers.

    My daughter had to wait 9 months to get a refund from BA

    Personally I'd be upping the pressure on STA as they are the handlers.
    • invisibility
    • By invisibility 21st Mar 17, 11:10 AM
    • 18 Posts
    • 11 Thanks
    invisibility
    • #6
    • 21st Mar 17, 11:10 AM
    • #6
    • 21st Mar 17, 11:10 AM
    Possibly look at Flyertalk to see if ET are slow payers.

    My daughter had to wait 9 months to get a refund from BA

    Personally I'd be upping the pressure on STA as they are the handlers.
    Originally posted by blindman
    Thanks for your reply.

    I just received an email response back from STA from last week who have said after talking to a manager they will refund me as a gesture of good will because the airline are taking so long!

    Strange hearing your daughter's refund took 9 months - it is worth knowing. When I googled it it looked strange for it to take longer than 3, and the manager in my local STA store said she hadn't heard of longer than 6, hence my frustration really.

    Thanks for the forum link anyway.
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