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  • FIRST POST
    • aardvaak
    • By aardvaak 20th Mar 17, 12:34 PM
    • 4,211Posts
    • 1,867Thanks
    aardvaak
    Ebay purchase not arrived
    • #1
    • 20th Mar 17, 12:34 PM
    Ebay purchase not arrived 20th Mar 17 at 12:34 PM
    About two weeks ago my OH purchased a new generator off a firm on Ebay for £400 - the firm were quoted as being 100% positive a few days later the said the goods were dispatched for delivery by"an other dispatcher" - what ever that meant for delivery last Tuesday to Thursday under a 48 hour service.
    She paid using Paypal paid by credit card.
    The goods have not arrived despite sending two emails via Ebay as the only way to contact them she has had no reply.

    What should she do now?

    How can she report this and to who to get her money back or goods?
Page 1
    • jon81uk
    • By jon81uk 20th Mar 17, 12:40 PM
    • 774 Posts
    • 502 Thanks
    jon81uk
    • #2
    • 20th Mar 17, 12:40 PM
    • #2
    • 20th Mar 17, 12:40 PM
    Go here http://resolutioncentre.ebay.co.uk/ and report as not recieved.
    • mrcol1000
    • By mrcol1000 20th Mar 17, 12:57 PM
    • 4,418 Posts
    • 3,795 Thanks
    mrcol1000
    • #3
    • 20th Mar 17, 12:57 PM
    • #3
    • 20th Mar 17, 12:57 PM
    Have they not uploaded tracking? If they have check what that says. I think more likely you need to do above and report it as undelivered. If there is no tracking online or this does not show delivery then you will get a full refund
    • aardvaak
    • By aardvaak 20th Mar 17, 1:06 PM
    • 4,211 Posts
    • 1,867 Thanks
    aardvaak
    • #4
    • 20th Mar 17, 1:06 PM
    • #4
    • 20th Mar 17, 1:06 PM
    Go here http://resolutioncentre.ebay.co.uk/ and report as not recieved.
    Originally posted by jon81uk
    I clicked on this link and it says "Confirmed INR claimer" What is this and what do we do now?
    • aardvaak
    • By aardvaak 20th Mar 17, 1:07 PM
    • 4,211 Posts
    • 1,867 Thanks
    aardvaak
    • #5
    • 20th Mar 17, 1:07 PM
    • #5
    • 20th Mar 17, 1:07 PM
    Have they not uploaded tracking? If they have check what that says. I think more likely you need to do above and report it as undelivered. If there is no tracking online or this does not show delivery then you will get a full refund
    Originally posted by mrcol1000
    There was no way offered to track it
    • theonlywayisup
    • By theonlywayisup 20th Mar 17, 2:35 PM
    • 11,178 Posts
    • 7,487 Thanks
    theonlywayisup
    • #6
    • 20th Mar 17, 2:35 PM
    • #6
    • 20th Mar 17, 2:35 PM
    Go to your purchase history.

    Select the item and click the MORE ACTIONS.
    Select I DID NOT RECEIVE IT.

    Fill out the boxes.

    Do not close the dispute. If you have no refund in 8 days escalate the case to Ebay.
    • pinkshoes
    • By pinkshoes 20th Mar 17, 3:35 PM
    • 15,328 Posts
    • 20,885 Thanks
    pinkshoes
    • #7
    • 20th Mar 17, 3:35 PM
    • #7
    • 20th Mar 17, 3:35 PM
    There was no way offered to track it
    Originally posted by aardvaak
    The tracking is for them, not for you. If they cannot prove delivery, they need to refund.

    Log into eBay, click on purchase history, find the item, then it should say 'more actions, then 'I did not receive my item'. You can then open a dispute for item not received.

    You then have to allow for the seller to respond, then eventually you will get a refund.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • john2054
    • By john2054 2nd Apr 17, 9:15 PM
    • 163 Posts
    • 32 Thanks
    john2054
    • #8
    • 2nd Apr 17, 9:15 PM
    • #8
    • 2nd Apr 17, 9:15 PM
    contact either paypal or your credit card, they both should be able to refund the purchase!
    • theonlywayisup
    • By theonlywayisup 2nd Apr 17, 10:21 PM
    • 11,178 Posts
    • 7,487 Thanks
    theonlywayisup
    • #9
    • 2nd Apr 17, 10:21 PM
    • #9
    • 2nd Apr 17, 10:21 PM
    contact either paypal or your credit card, they both should be able to refund the purchase!
    Originally posted by john2054
    schools are out everyone
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