Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • aardvaak
    • By aardvaak 20th Mar 17, 11:34 AM
    • 3,901Posts
    • 1,752Thanks
    aardvaak
    Ebay purchase not arrived
    • #1
    • 20th Mar 17, 11:34 AM
    Ebay purchase not arrived 20th Mar 17 at 11:34 AM
    About two weeks ago my OH purchased a new generator off a firm on Ebay for £400 - the firm were quoted as being 100% positive a few days later the said the goods were dispatched for delivery by"an other dispatcher" - what ever that meant for delivery last Tuesday to Thursday under a 48 hour service.
    She paid using Paypal paid by credit card.
    The goods have not arrived despite sending two emails via Ebay as the only way to contact them she has had no reply.

    What should she do now?

    How can she report this and to who to get her money back or goods?
Page 1
    • jon81uk
    • By jon81uk 20th Mar 17, 11:40 AM
    • 692 Posts
    • 424 Thanks
    jon81uk
    • #2
    • 20th Mar 17, 11:40 AM
    • #2
    • 20th Mar 17, 11:40 AM
    Go here http://resolutioncentre.ebay.co.uk/ and report as not recieved.
    • mrcol1000
    • By mrcol1000 20th Mar 17, 11:57 AM
    • 4,156 Posts
    • 3,588 Thanks
    mrcol1000
    • #3
    • 20th Mar 17, 11:57 AM
    • #3
    • 20th Mar 17, 11:57 AM
    Have they not uploaded tracking? If they have check what that says. I think more likely you need to do above and report it as undelivered. If there is no tracking online or this does not show delivery then you will get a full refund
    • aardvaak
    • By aardvaak 20th Mar 17, 12:06 PM
    • 3,901 Posts
    • 1,752 Thanks
    aardvaak
    • #4
    • 20th Mar 17, 12:06 PM
    • #4
    • 20th Mar 17, 12:06 PM
    Go here http://resolutioncentre.ebay.co.uk/ and report as not recieved.
    Originally posted by jon81uk
    I clicked on this link and it says "Confirmed INR claimer" What is this and what do we do now?
    • aardvaak
    • By aardvaak 20th Mar 17, 12:07 PM
    • 3,901 Posts
    • 1,752 Thanks
    aardvaak
    • #5
    • 20th Mar 17, 12:07 PM
    • #5
    • 20th Mar 17, 12:07 PM
    Have they not uploaded tracking? If they have check what that says. I think more likely you need to do above and report it as undelivered. If there is no tracking online or this does not show delivery then you will get a full refund
    Originally posted by mrcol1000
    There was no way offered to track it
    • theonlywayisup
    • By theonlywayisup 20th Mar 17, 1:35 PM
    • 9,996 Posts
    • 6,720 Thanks
    theonlywayisup
    • #6
    • 20th Mar 17, 1:35 PM
    • #6
    • 20th Mar 17, 1:35 PM
    Go to your purchase history.

    Select the item and click the MORE ACTIONS.
    Select I DID NOT RECEIVE IT.

    Fill out the boxes.

    Do not close the dispute. If you have no refund in 8 days escalate the case to Ebay.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • pinkshoes
    • By pinkshoes 20th Mar 17, 2:35 PM
    • 14,797 Posts
    • 19,953 Thanks
    pinkshoes
    • #7
    • 20th Mar 17, 2:35 PM
    • #7
    • 20th Mar 17, 2:35 PM
    There was no way offered to track it
    Originally posted by aardvaak
    The tracking is for them, not for you. If they cannot prove delivery, they need to refund.

    Log into eBay, click on purchase history, find the item, then it should say 'more actions, then 'I did not receive my item'. You can then open a dispute for item not received.

    You then have to allow for the seller to respond, then eventually you will get a refund.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

120Posts Today

2,262Users online

Martin's Twitter