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  • FIRST POST
    • Jhoney
    • By Jhoney 20th Mar 17, 12:30 PM
    • 1,190Posts
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    Jhoney
    First Direct 7 day switch confusion
    • #1
    • 20th Mar 17, 12:30 PM
    First Direct 7 day switch confusion 20th Mar 17 at 12:30 PM
    Opened FD a/c via the MSE link a moment ago - all fine until I got to the end re switching account via CASS and provided required info - but application states earliest switch 19th APRIL!

    Will I still get the bonus?

    Sorry if it's a dumb question but I have never done a switch before and if I will not I will need to enquire as to why it will not take 7days as stated..

    TIA
Page 1
    • eskbanker
    • By eskbanker 20th Mar 17, 12:41 PM
    • 5,009 Posts
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    eskbanker
    • #2
    • 20th Mar 17, 12:41 PM
    • #2
    • 20th Mar 17, 12:41 PM
    The 7 day clock starts ticking later, as per http://www1.firstdirect.com/1/2/banking/switching-bank-accounts#faqs:
    Is opening an account and switching all part of the same process?

    No, they're separate. First, you must fully open a first direct Current Account (our 1st Account). Once your 1st Account is open, the switching process can begin.
    In other words, you should be satisfied that you have the relevant cards, PINs, online access, etc, before initiating the switch.
    • Jhoney
    • By Jhoney 20th Mar 17, 12:48 PM
    • 1,190 Posts
    • 793 Thanks
    Jhoney
    • #3
    • 20th Mar 17, 12:48 PM
    • #3
    • 20th Mar 17, 12:48 PM
    Thanks for reply ESKbanker, appreciated.

    So why is the switch option at the end of the app process? I thought if I failed to request it then, I would be ineligible for the bonus.

    I had literally been advised online that the application was successful before this switch info came up?

    I understood that the technical process starts later, but nothing advised I would need the FD card or pin...
    • grumbler
    • By grumbler 20th Mar 17, 12:56 PM
    • 51,388 Posts
    • 21,755 Thanks
    grumbler
    • #4
    • 20th Mar 17, 12:56 PM
    • #4
    • 20th Mar 17, 12:56 PM
    I thought if I failed to request it then, I would be ineligible for the bonus.
    Originally posted by Jhoney
    The general T&C for the bonus are very clear:
    If you ..., switch your everyday banking to us using the Current Account Switch Service and pay in at least £1,000 within three months of opening the account, we'll top it up with £100
    I am sure MSE's deal terms are no different.
    Last edited by grumbler; 20-03-2017 at 1:18 PM.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
    • eskbanker
    • By eskbanker 20th Mar 17, 12:56 PM
    • 5,009 Posts
    • 4,765 Thanks
    eskbanker
    • #5
    • 20th Mar 17, 12:56 PM
    • #5
    • 20th Mar 17, 12:56 PM
    So why is the switch option at the end of the app process? I thought if I failed to request it then, I would be ineligible for the bonus.
    Originally posted by Jhoney
    The terms of the switching offer state that "If you open a 1st Account, switch your everyday banking to us using the Current Account Switch Service and pay in at least £1,000 within three months of opening the account, we'll top it up with £100", i.e. you have three months to work with and don't need to do it all in one go.

    I understood that the technical process starts later, but nothing advised I would need the FD card or pin...
    Originally posted by Jhoney
    Not sure why they wouldn't make this clear but if you think about it, why would you want to switch all your banking (in theory at least) to an account that's not fully operational, i.e. where you couldn't get your money out of it?
    • Jhoney
    • By Jhoney 20th Mar 17, 1:08 PM
    • 1,190 Posts
    • 793 Thanks
    Jhoney
    • #6
    • 20th Mar 17, 1:08 PM
    • #6
    • 20th Mar 17, 1:08 PM
    The general T&C for the bonus are very clear:
    I am sure MSE's deal terms are no different.
    Originally posted by grumbler
    Thanks grumbler. Yes I am not objecting to the terms as written or suggesting a fault with MSE link - it was just the FD screen info as I did the application together with the £125 bonus March deadline which left me muddled.

    Anyway, it seems my concerns are unjustifed so that's ok.
    Last edited by Jhoney; 20-03-2017 at 1:19 PM.
    • Jhoney
    • By Jhoney 20th Mar 17, 1:19 PM
    • 1,190 Posts
    • 793 Thanks
    Jhoney
    • #7
    • 20th Mar 17, 1:19 PM
    • #7
    • 20th Mar 17, 1:19 PM
    The terms of the switching offer state that "If you open a 1st Account, switch your everyday banking to us using the Current Account Switch Service and pay in at least £1,000 within three months of opening the account, we'll top it up with £100", i.e. you have three months to work with and don't need to do it all in one go.

    Not sure why they wouldn't make this clear but if you think about it, why would you want to switch all your banking (in theory at least) to an account that's not fully operational, i.e. where you couldn't get your money out of it?
    Originally posted by eskbanker
    Good point, but as I was able to access and fund the account i'm switching within 10 minutes by internet without PIN or card, I expected the same.

    Thanks for the timely and helpful advice
    • WillPS
    • By WillPS 20th Mar 17, 1:23 PM
    • 178 Posts
    • 85 Thanks
    WillPS
    • #8
    • 20th Mar 17, 1:23 PM
    • #8
    • 20th Mar 17, 1:23 PM
    I can confirm you don't need to request the switch as part of your application to benefit from the switching incentive, you can just call them whenever you're ready to switch.
    • Londonlisa12
    • By Londonlisa12 20th Mar 17, 1:44 PM
    • 14 Posts
    • 5 Thanks
    Londonlisa12
    • #9
    • 20th Mar 17, 1:44 PM
    • #9
    • 20th Mar 17, 1:44 PM
    I have also in the last hour opened the FD current account through the MSE link.
    I was accepted and told I would receive within 2 days paper work to sign and send back.
    I was then given the option to switch banks through the CASS process but declined since I thought it odd not yet having a up and running acc with FD and won't have until I have returned the signed forms.
    My query now is how I get to the switching process with the MSE link since
    I would need to go through the "open account" process again to get to the switch option.
    Or can the switching process only be done over the phone once you've bypassed it when opening the account.I only ask this since I can not find any links to switch only a telephone number to ring to switch.
    Last edited by Londonlisa12; 20-03-2017 at 1:58 PM.
    • grumbler
    • By grumbler 20th Mar 17, 2:14 PM
    • 51,388 Posts
    • 21,755 Thanks
    grumbler
    My query now is how I get to the switching process with the MSE link since
    I would need to go through the "open account" process again to get to the switch option.
    Originally posted by Londonlisa12
    With MSE link you have to apply for the account.
    Then you have to switch without any link. There is an option in your online banking or you can phone them.
    I only ask this since I can not find any links to switch only a telephone number to ring to switch.
    Account servicing >> Switch your banking to us
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
    • Londonlisa12
    • By Londonlisa12 20th Mar 17, 2:19 PM
    • 14 Posts
    • 5 Thanks
    Londonlisa12
    grumbler,thank you very much for the quick and detailed reply.
    • Jhoney
    • By Jhoney 20th Mar 17, 2:20 PM
    • 1,190 Posts
    • 793 Thanks
    Jhoney
    So you chose the opposite action for the exact same scenario! It wasn't clear to me as I posted on here.

    My assumption is that it is effectively up and running (not declined) and yours to refuse if you change your mind. The rest (unless something arises in the interim and for which they say they will make contact to query) appears to be formality. Ts and Cs, card, PIN etc although as you can see, I may well be wrong...

    No idea re the doing it after applying, though i'm sure one of the helpful posters previously will get back to you.
    Last edited by Jhoney; 20-03-2017 at 2:23 PM.
    • Londonlisa12
    • By Londonlisa12 20th Mar 17, 2:29 PM
    • 14 Posts
    • 5 Thanks
    Londonlisa12
    When online and going through account services- switch your account to us
    It still only gives you a telephone number to ring
    • meer53
    • By meer53 21st Mar 17, 1:22 PM
    • 8,772 Posts
    • 12,743 Thanks
    meer53
    The switch can be requested as part of the application process but you can also call to switch at any time within 3 months from the account being opened. The joining incentive is paid when you, apply and open an account using the MSE link, use the switching service and pay in £1000.
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