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  • FIRST POST
    • Beenie
    • By Beenie 20th Mar 17, 10:15 AM
    • 1,031Posts
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    Beenie
    0 WOW
    Tripadvisor
    • #1
    • 20th Mar 17, 10:15 AM
    0 WOW
    Tripadvisor 20th Mar 17 at 10:15 AM
    Briefly, I did a review of an overseas hotel and gave it a 3star rating (average). All other reviews are 5star(excellent).

    The owners are now harassing me to remove my review as it is harmful to their business. They are quite nasty and the latest is a solicitors letter (I can't be sure because it is an overseas hotel and overseas legal firm. It doesn't say 'writ' or anything).

    I think they are being bullies and should be ignored, but my husband says it's not worth taking that risk.

    Should I get the review removed? And if so, how do I do it?
Page 1
    • richardw
    • By richardw 20th Mar 17, 10:21 AM
    • 17,740 Posts
    • 7,212 Thanks
    richardw
    • #2
    • 20th Mar 17, 10:21 AM
    • #2
    • 20th Mar 17, 10:21 AM
    If you haven't written anything that is incorrect, just ignore.
    Posts are not advice and must not be relied upon.
    • Voyager2002
    • By Voyager2002 20th Mar 17, 10:25 AM
    • 11,455 Posts
    • 7,752 Thanks
    Voyager2002
    • #3
    • 20th Mar 17, 10:25 AM
    • #3
    • 20th Mar 17, 10:25 AM
    Amend your review to give details of the bullying.
    • Beenie
    • By Beenie 20th Mar 17, 10:34 AM
    • 1,031 Posts
    • 1,108 Thanks
    Beenie
    • #4
    • 20th Mar 17, 10:34 AM
    • #4
    • 20th Mar 17, 10:34 AM
    I thought that once a review was written, it couldn't be edited or amended?
    • PeacefulWaters
    • By PeacefulWaters 20th Mar 17, 10:44 AM
    • 6,369 Posts
    • 7,806 Thanks
    PeacefulWaters
    • #5
    • 20th Mar 17, 10:44 AM
    • #5
    • 20th Mar 17, 10:44 AM
    Share the link with everybody here for a view on whether or not you're being reasonable.
    • Beenie
    • By Beenie 20th Mar 17, 11:51 AM
    • 1,031 Posts
    • 1,108 Thanks
    Beenie
    • #6
    • 20th Mar 17, 11:51 AM
    • #6
    • 20th Mar 17, 11:51 AM
    It's Augusta de Mist Country House in Swellendam.

    Mine is the latest 3star (Feb 2017).

    I said it was a nice place, relaxing, but the 'special' meal was disappointing. We had read reports of how fantastic it was, and believe me, it was not.

    I have eaten better, and written a true review. Stay there, but eat elsewhere was my honest assessment.
    • ~Beanie~
    • By ~Beanie~ 20th Mar 17, 11:57 AM
    • 2,884 Posts
    • 2,038 Thanks
    ~Beanie~
    • #7
    • 20th Mar 17, 11:57 AM
    • #7
    • 20th Mar 17, 11:57 AM
    I've had similar although it was a review on their facebook page. 2 years after leaving the review I got a snotty message saying that my 3 star review was bringing their overall rating down and could I amend it. I felt a bit guilty for about 5 seconds but decided to ignore it, I gave thaem that rating for a reason!

    • Beenie
    • By Beenie 20th Mar 17, 12:04 PM
    • 1,031 Posts
    • 1,108 Thanks
    Beenie
    • #8
    • 20th Mar 17, 12:04 PM
    • #8
    • 20th Mar 17, 12:04 PM
    And you heard no more about it? I am annoyed at their bullying tactics and would like to stand firm, but my husband is worried that they will institute civil proceedings for defamation and damages. Personally I think that is ludicrous but I want a happy husband so that's why I'm considering removing/amending my review.
    • Voyager2002
    • By Voyager2002 20th Mar 17, 12:07 PM
    • 11,455 Posts
    • 7,752 Thanks
    Voyager2002
    • #9
    • 20th Mar 17, 12:07 PM
    • #9
    • 20th Mar 17, 12:07 PM
    And you heard no more about it? I am annoyed at their bullying tactics and would like to stand firm, but my husband is worried that they will institute civil proceedings for defamation and damages. Personally I think that is ludicrous but I want a happy husband so that's why I'm considering removing/amending my review.
    Originally posted by Beenie
    They would be crazy to do so, since any competent lawyer would tell them, on the basis of what you have said, that they had zero chance of winning the case.
    • fairy lights
    • By fairy lights 20th Mar 17, 12:09 PM
    • 7,636 Posts
    • 24,849 Thanks
    fairy lights
    I'd just ignore the letter (or if possible amend your review to mention it). Your review is perfectly reasonable and if they keep hassling you I'd send them a solicitors letter saying you'll take legal action if they don't stop threatening you.
    Cheeky frickers.
    • Flugelhorn
    • By Flugelhorn 20th Mar 17, 12:14 PM
    • 573 Posts
    • 783 Thanks
    Flugelhorn
    i think your review was very fair - you commented on good things as well as the not so good. Most hotels at this point put some sort of apology or comments about hoping you will give them a chance to improve etc
    • Beenie
    • By Beenie 20th Mar 17, 12:23 PM
    • 1,031 Posts
    • 1,108 Thanks
    Beenie
    Thank you for your encouraging replies. Especially that from Beanie - i nearly fell off my chair when I read that pretty much the same had happened to them. I wonder how many other traveller reviews have been suppressed due to such threats?
    • leylandsunaddict
    • By leylandsunaddict 20th Mar 17, 12:57 PM
    • 1,180 Posts
    • 801 Thanks
    leylandsunaddict
    Being as you posted the review on TA did you ask about it on the TA Support forum, and ask for advice from the regular helpers on that forum? Your situation isn't a one off.

    Businesses are not to contact reviewers, and they certainly can't bully or harass them. Report the business to TA.
    • littlereddevil
    • By littlereddevil 20th Mar 17, 1:20 PM
    • 4,599 Posts
    • 1,911 Thanks
    littlereddevil
    TA asks that you report to them any case of harassment. Please do so. Details are on TA site. You would be really stupid to remove your review.
    travelover
    • Pollycat
    • By Pollycat 20th Mar 17, 1:22 PM
    • 16,582 Posts
    • 41,577 Thanks
    Pollycat
    I've read your review and can't see anything wrong with it.
    You complimented the decor and didn't enjoy the special meal.

    I agree with Leylandsunaddict, here's what it says on Tripadvisor:
    If I write a review of a business, can the business contact me about it?


    It is against our privacy policy to share a reviewer's e-mail address with an owner, manager, or anyone else. Reviewers stay anonymous unless they choose to post their e-mail addresses or contact information in a contribution, such as a review or forum post.
    If you use a descriptive screen name (e.g. NYCredheadmom) or a friendly name (your first name and initial of surname) as your display name, the business you review may be able to figure out who you are.


    Business owners or managers may contact you through the TripAdvisor private messaging system, which allows TripAdvisor members to correspond without sharing their e-mail addresses. Owners may use the messaging system to thank reviewers, ask for further feedback or make legitimate attempts to resolve customer service issues, but owners may not ask reviewers to remove a review via the messaging system, and harassment of reviewers is strictly prohibited.
    I think going to the extent of sending a solicitor's letter about a review you left on TA is very wrong and is almost certainly against TA policy.
    • DUKE
    • By DUKE 20th Mar 17, 1:23 PM
    • 6,901 Posts
    • 276,563 Thanks
    DUKE
    I thought that once a review was written, it couldn't be edited or amended?
    Originally posted by Beenie
    If they have a problem with your review they shouldn't be harassing you, as they have every opportunity to reply to that review. It's not all about 5* reviews, as sometimes it can be that one bad or average review that's the decider for some people. You can ask to get it removed, then do what Voyager suggests.
    Thanks everyone!
    • northwest1965
    • By northwest1965 20th Mar 17, 6:54 PM
    • 1,719 Posts
    • 4,481 Thanks
    northwest1965
    Have you removed the review, that is such a shame. I like to read TA reports before booking and take an average
    Loved our trip to the West Coast USA. Death Valley is the place to go!
    • springdreams
    • By springdreams 20th Mar 17, 6:55 PM
    • 3,552 Posts
    • 31,288 Thanks
    springdreams
    I agree that you should not change your review.

    The other reviewers who gave 5 stars may well have been pressurised into changing their original reviews, which is why the majority are 5 star.

    I'd also do a Google search to check on the authenticity of the apparent law firm that sent you a letter. If they do indeed exist, then I would make a complaint to their senior partner - someone may well be posing as them!
    Smiles are as perfect a gift as hugs...
    ..one size fits all... and nobody minds if you give it back.
    Originally posted by squeaky
    ☆.。.:*・° Housework is so much easier without the clutter ☆.。.:*・°
    SPC No. 518
    • sandsy
    • By sandsy 20th Mar 17, 7:37 PM
    • 1,104 Posts
    • 632 Thanks
    sandsy
    I'd leave it on principle. Don't let their problem become your problem.
    • z1a
    • By z1a 20th Mar 17, 7:41 PM
    • 427 Posts
    • 334 Thanks
    z1a
    If a hotel, or any venue, tried that with me they would get another far worse revue a month later.
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