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  • FIRST POST
    • Talldog1969
    • By Talldog1969 20th Mar 17, 7:09 AM
    • 4Posts
    • 1Thanks
    Talldog1969
    47 days wait for a parcel ordered from the UK too India from Chain Reaction Cycles.
    • #1
    • 20th Mar 17, 7:09 AM
    47 days wait for a parcel ordered from the UK too India from Chain Reaction Cycles. 20th Mar 17 at 7:09 AM
    Good Morning
    I am a UK citizen, currently in India on a tourist visa waiting for a delivery from Chain Reaction Cycles in the UK.
    So far I have waited 47 days for this parcel of essential cycle parts I cannot source in India.
    A huge part of the delay (about 25 days) was because Chain Reaction could not contact me by phone (old number on there system) and did not email me with a question and cancelled my order after it had arrived in India.
    The parcel has since be re-sent but still has not arrived.
    I have emailed Chain Reaction Cycles/DHL GB & DHL India in excess of 50 times and neither party replies with anything other than "We are investigating your complaint".

    I am on a world cycle tour and will be leaving India in about 40 days.

    If the parcel has still not arrived can I expect the sender too re-route my parcel too a destination in another country at there cost?

    These are bicycle parts that I can only source outside of Asia.

    I have been offered a refund but that's not going too help me and I would like too know if Chain reaction should be legally obliged too firstly investigate why my parcel has not arrived and if they are also legally obliged to make sure my parcel arrives.


    All the best
    Jason Kind
Page 1
    • neilmcl
    • By neilmcl 20th Mar 17, 8:50 AM
    • 9,705 Posts
    • 6,717 Thanks
    neilmcl
    • #2
    • 20th Mar 17, 8:50 AM
    • #2
    • 20th Mar 17, 8:50 AM
    The only thing they are legally obliged to do is put you back in the position you were in prior to the contract, ie, refund you. I wouldn't have thought that delivery outside the UK was a normal part of their business and particularly to India which would account for the exceptional problems you're having, a lot of which wasn't really their fault.
    • ThumbRemote
    • By ThumbRemote 20th Mar 17, 9:46 AM
    • 3,772 Posts
    • 4,802 Thanks
    ThumbRemote
    • #3
    • 20th Mar 17, 9:46 AM
    • #3
    • 20th Mar 17, 9:46 AM
    A huge part of the delay (about 25 days) was because Chain Reaction could not contact me by phone (old number on there system) and did not email me with a question and cancelled my order after it had arrived in India.
    Originally posted by Talldog1969
    I presume you left the old phone number on their system, so you need to accept at least some of the blame for this.

    I have emailed Chain Reaction Cycles/DHL GB & DHL India in excess of 50 times and neither party replies with anything other than "We are investigating your complaint".
    Originally posted by Talldog1969
    More than once a day? If I got emails from you that often I'd stop bothering to reply too.

    If the parcel has still not arrived can I expect the sender too re-route my parcel too a destination in another country at there cost?
    Originally posted by Talldog1969
    No, absolutely not. You're entitled to a refund, and nothing more.

    I have been offered a refund but that's not going too help me and I would like too know if Chain reaction should be legally obliged too firstly investigate why my parcel has not arrived and if they are also legally obliged to make sure my parcel arrives.
    Originally posted by Talldog1969
    No they aren't. They don't exist to help you. They exist to make a profit by selling products. At the moment (for whatever reason) it sounds like you as a customer are more trouble than any potential profit would justify.

    If the parts are so vital you could arrange your own courier from an alternative supplier, or get a friend/family member in the UK to ship them out to you.
    • CardinalWolsey
    • By CardinalWolsey 20th Mar 17, 11:55 AM
    • 56 Posts
    • 61 Thanks
    CardinalWolsey
    • #4
    • 20th Mar 17, 11:55 AM
    • #4
    • 20th Mar 17, 11:55 AM
    My experience of customs in India is that it can take an incredibly long time for anything to pass through, especially without the right assistance.

    "If the parcel has still not arrived can I expect the sender too re-route my parcel too a destination in another country at there cost?"

    Do you really need to ask that question? You are expecting a courier service to continually play catch up with you whilst you are on a world cycle tour? That's what support vehicles are for.
    • Talldog1969
    • By Talldog1969 20th Mar 17, 2:17 PM
    • 4 Posts
    • 1 Thanks
    Talldog1969
    • #5
    • 20th Mar 17, 2:17 PM
    • #5
    • 20th Mar 17, 2:17 PM
    Replying too Neil MCL

    Thanks for you reply and time spent but its hard facts I need. Despite the fact I am having a few issues with Chain Reaction Cycles at the moment, they are generally a great company to do business with and it'll be the second time I have had stuff delivered overseas (first time no problem) plus the fact that if you Google CRC you'll see this appear Welcome to Chain Reaction Cycles - The Worlds Largest Online Bike Store. FREE Worldwide Delivery Available and The Lowest Prices Online on The Top Cycling Brands I would say that's pretty clear.
    As for your statement about what they are legally obliged to do?
    If something you’ve ordered hasn't arrived, you should contact the seller to find out where it is.
    It’s the seller’s legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item.
    If your item wasn't delivered to the location you agreed (eg it was left with your neighbour without your consent), it's the seller's legal responsibility to sort out the issue.!
    If the item doesn't turn up, you’re legally entitled to a replacement or refund.


    I got this from the Citizens advise website and that would seem too contradict your statement?

    It sure is confusing stuff??!!

    Anyway, thanks again for replying too my first dive into Forum's.

    Jasp
    Last edited by Talldog1969; 20-03-2017 at 2:19 PM. Reason: First time user
    • Talldog1969
    • By Talldog1969 20th Mar 17, 2:42 PM
    • 4 Posts
    • 1 Thanks
    Talldog1969
    • #6
    • 20th Mar 17, 2:42 PM
    • #6
    • 20th Mar 17, 2:42 PM
    Reply too Cardinal Wolsey

    Not sure who's see's what on these replies, I'm new to Forums, if others can see previous replies from me apologies for the repetition.

    Thanks for taking the time too reply.

    This statement is from the Citizens advise website about parcels that did not arrive says this.

    If something you’ve ordered hasn't arrived, you should contact the seller to find out where it is.
    It’s the seller’s legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item.
    If your item wasn't delivered to the location you agreed (eg it was left with your neighbour without your consent), it's the seller's legal responsibility to sort out the issue.!
    If the item doesn't turn up, you’re legally entitled to a replacement or refund.


    I wanted to put the Citizens advice link for the full detail from this statement here but because I am new I am not allowed.

    I am sure I read somewhere and I am blowed if I can find it right now, which is why I posted, but I am sure these rules apply across too all parcels sent from the EU to wherever in the world, can I find it right now!! NOOO but the from this it looks like the laws on my side, i.e legally entitled too a replacement. Its the sellers legal responsibility to make sure the item is delivered to you.

    If you know about the legalities regarding overseas delivery I would be interested too hear.

    As for the support vehicle hahahahahahahahaahahahahahahahahahah.............. ... Nope just my legal rights when entering into a contract with someone to COURIER my goods and what are my rights and whose responsibility it is too put things right when they go very wrong when you have paid for goods and a service. Ideally I would like the parts so I can continue my ride around India but definitely no support!

    As for customs, 2 of 3 parcels have arrived beautifully with no stress!
    Thanks for your reply its definitely got this old brain working again!
    Last edited by Talldog1969; 20-03-2017 at 3:55 PM. Reason: New too Forums
    • takman
    • By takman 20th Mar 17, 3:05 PM
    • 2,393 Posts
    • 2,011 Thanks
    takman
    • #7
    • 20th Mar 17, 3:05 PM
    • #7
    • 20th Mar 17, 3:05 PM
    Not sure who's see's what on these replies, I'm new to Forums, if others can see previous replies from me apologies for the repetition.

    Thanks for taking the time too reply.

    This statement is from the Citizens advise website about parcels that did not arrive says this.

    If something you’ve ordered hasn't arrived, you should contact the seller to find out where it is.
    It’s the seller’s legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item.
    If your item wasn't delivered to the location you agreed (eg it was left with your neighbour without your consent), it's the seller's legal responsibility to sort out the issue.!
    If the item doesn't turn up, you’re legally entitled to a replacement or refund.


    I wanted to put the Citizens advice link for the full detail from this statement here but because I am new I am not allowed.

    I am sure I read somewhere and I am blowed if I can find it right now, which is why I posted but I am sure these rules apply across too all parcels sent from the EU to wherever in the world, can I find it right now!! NOOO but the rest of it looks like the laws on my side, i.e legally entitled too a replacement. Its the sellers legal responsibility to make sure the item is delivered to you.

    If you know about the legalities regarding overseas delivery I would be interested too hear.

    Thanks for your reply
    Originally posted by Talldog1969


    What you have posted there is exactly what everyone else has said....


    They have to make sure the parcel arrives at the address that you asked it to be sent to in India. If they can't do that and it doesn't arrive then they have to refund you just like it says.


    But there is nothing to say that they have to it to you personally if you travel somewhere else. All they have to do is legally deliver it to the address you gave them in India.


    So considering they offer free worldwide delivery then if you get a refund you can order again and get it delivered to the next place that you are in.
    • Moneyineptitude
    • By Moneyineptitude 20th Mar 17, 3:16 PM
    • 18,863 Posts
    • 9,017 Thanks
    Moneyineptitude
    • #8
    • 20th Mar 17, 3:16 PM
    • #8
    • 20th Mar 17, 3:16 PM
    Imagine a courier was legally obliged to deliver to someone personally (wherever they currently are in the world) rather than to a designated address...

    The mind boggles at the sense of entitlement here...
    Sending 50 E-Mails over 25 days?
    • Talldog1969
    • By Talldog1969 11th Apr 17, 5:36 AM
    • 4 Posts
    • 1 Thanks
    Talldog1969
    • #9
    • 11th Apr 17, 5:36 AM
    • #9
    • 11th Apr 17, 5:36 AM
    Here is an update.

    My parcel finally arrived.

    Its all I wanted.

    Both CRC & DHL have offered compensation/refunds.

    I didn't ask and I wouldn't have asked, all I wanted was my parcel.

    What does this tell me?

    Its a shame no-one could show me links or passages that explained my rights that all I wanted.
    BUT its been a real eye opener, Companies exist too make profit....? WOW what an insightful and revolutionary concept that I never understood before.

    I have too admit I am a little angry that I will not getting a full support vehicle now....

    "Sense of Entitlement" what a load of sarcastic garbage.

    "Free Delivery" When did I mention that I got free delivery? Nowhere at ANYTIME!

    If you knew what was in the emails and why they were being sent you might understand what was going on but unless my emails have been hacked you will not know!

    I am happy that CRC & DHL got this sorted even after 66 days.

    My advice too the assumers who answered this question "Assumption is the Mother of all "£$% ups"

    Come and try the real world its an awesome place!

    Thanks for taking the time too reply though.
    • RoonilWazlib
    • By RoonilWazlib 11th Apr 17, 9:49 AM
    • 127 Posts
    • 85 Thanks
    RoonilWazlib
    You got the answer from other posters, and you followed that up by posting info which also made it clear what your rights are. I'm not sure why you are still confused.


    Enjoy your trip. India is a marvellous country to explore.
    • shaun from Africa
    • By shaun from Africa 11th Apr 17, 9:58 AM
    • 9,280 Posts
    • 10,438 Thanks
    shaun from Africa
    "Free Delivery" When did I mention that I got free delivery? Nowhere at ANYTIME!
    Originally posted by Talldog1969
    Well, to be fair, you did post this:

    plus the fact that if you Google CRC you'll see this appear Welcome to Chain Reaction Cycles - The Worlds Largest Online Bike Store. FREE Worldwide Delivery Available and The Lowest Prices Online on The Top Cycling Brands I would say that's pretty clear.
    Originally posted by Talldog1969
    • daytona0
    • By daytona0 11th Apr 17, 10:32 AM
    • 2,237 Posts
    • 2,654 Thanks
    daytona0
    Both CRC & DHL have offered compensation/refunds.

    I didn't ask and I wouldn't have asked, all I wanted was my parcel.

    What does this tell me?
    Originally posted by Talldog1969
    Indeed, very nice of the companies to offer compensation. I think there was fault on both sides and it is nice that both CRC and DHL have acknowledged their part.

    Its a shame no-one could show me links or passages that explained my rights that all I wanted.
    BUT its been a real eye opener, Companies exist too make profit....? WOW what an insightful and revolutionary concept that I never understood before.
    There are a lot of links on this website which has consumer rights information. Sadly, there can be hundreds of these types of questions each week on the forum and you are relying on the goodwill of others to offer FREE advice. It is kind of unreasonable to expect anyone on here to read and quote the relevant legislation for you, not least when most people do not have daily dealings with deliveries to India...

    I would say it is more of a shame that you didn't thank the posters for taking some time out of their day to respond



    I have too admit I am a little angry that I will not getting a full support vehicle now....
    I thought you got it?

    "Sense of Entitlement" what a load of sarcastic garbage.
    Yea, probably was a bit sarcastic from the user.

    Still, 50 emails? Seems a bit excessive...

    "Free Delivery" When did I mention that I got free delivery? Nowhere at ANYTIME!
    See above

    If you knew what was in the emails and why they were being sent you might understand what was going on but unless my emails have been hacked you will not know!
    Errm, ok! Personally it would take me about 5 emails max to resolve an issue like this. May have provided a correct phone number to begin with as well (buying a local sim card in India and updating my profile with the company as soon as I arrive). That could have prevented all of this....


    I am happy that CRC & DHL got this sorted even after 66 days.

    My advice too the assumers who answered this question "Assumption is the Mother of all "£$% ups"
    Errm ok!

    Come and try the real world its an awesome place!

    Thanks for taking the time too reply though.
    Just because people take time out of their day to post on here does not mean that they do not experience "the real world". Not everyone needs to travel to India on a biking trip to enjoy their life...
    • powerful_Rogue
    • By powerful_Rogue 11th Apr 17, 11:08 AM
    • 3,046 Posts
    • 4,449 Thanks
    powerful_Rogue
    Here is an update.

    My parcel finally arrived.

    Its all I wanted.

    Both CRC & DHL have offered compensation/refunds.

    I didn't ask and I wouldn't have asked, all I wanted was my parcel.

    What does this tell me?

    Its a shame no-one could show me links or passages that explained my rights that all I wanted.
    BUT its been a real eye opener, Companies exist too make profit....? WOW what an insightful and revolutionary concept that I never understood before.

    I have too admit I am a little angry that I will not getting a full support vehicle now....

    "Sense of Entitlement" what a load of sarcastic garbage.

    "Free Delivery" When did I mention that I got free delivery? Nowhere at ANYTIME!

    If you knew what was in the emails and why they were being sent you might understand what was going on but unless my emails have been hacked you will not know!

    I am happy that CRC & DHL got this sorted even after 66 days.

    My advice too the assumers who answered this question "Assumption is the Mother of all "£$% ups"

    Come and try the real world its an awesome place!

    Thanks for taking the time too reply though.
    Originally posted by Talldog1969
    As I was reading your reply, for some reason this sprang into my mind.

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