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  • FIRST POST
    • loulou41
    • By loulou41 19th Mar 17, 9:43 PM
    • 2,527Posts
    • 162Thanks
    loulou41
    My bb has been cut off by mistake
    • #1
    • 19th Mar 17, 9:43 PM
    My bb has been cut off by mistake 19th Mar 17 at 9:43 PM
    As above neighbourhood has agreed to let use her. I can connect ipad and tablets but cannot connect desktop window 7 wireless. It is recognised on the network but get message no internet connection. I havery added manually with correct details still no joy Pl can anybody help
Page 1
    • flashg67
    • By flashg67 19th Mar 17, 10:13 PM
    • 2,107 Posts
    • 1,389 Thanks
    flashg67
    • #2
    • 19th Mar 17, 10:13 PM
    • #2
    • 19th Mar 17, 10:13 PM
    Try gong to network & sharing centre, disable then re-enable the wireless adapter. Mine does this occasionally and this usually resets the adapter
    • emptybox
    • By emptybox 19th Mar 17, 10:16 PM
    • 223 Posts
    • 97 Thanks
    emptybox
    • #3
    • 19th Mar 17, 10:16 PM
    • #3
    • 19th Mar 17, 10:16 PM
    Do your ipad and tablet connect to your router via wifi, or do you mean they can connect via a 3g/4g sim?

    If they can connect to the internet using wifi through your router, then that means your broadband has not been cut off, and the problem lies with your desktop computer's connection to the router.

    I'm confused by your first sentence though? Are you piggybacking off a neighbour's broadband connection?
    In which case they have the ability to block specific devices from connecting.
    • AndyPix
    • By AndyPix 19th Mar 17, 10:32 PM
    • 2,204 Posts
    • 1,407 Thanks
    AndyPix
    • #4
    • 19th Mar 17, 10:32 PM
    • #4
    • 19th Mar 17, 10:32 PM
    try post #2,and if you haven't rebooted your computer (properly, not just sleep) then do that.


    If that doesn't work ill talk you through reset the tcpip stack
    Running with scissors since 1978
    • loulou41
    • By loulou41 19th Mar 17, 10:59 PM
    • 2,527 Posts
    • 162 Thanks
    loulou41
    • #5
    • 19th Mar 17, 10:59 PM
    • #5
    • 19th Mar 17, 10:59 PM
    My neighbour has given me permission to use her WiFi until mine is sorted she has given me her password but desktop cannot connect ipad does
    • loulou41
    • By loulou41 19th Mar 17, 11:16 PM
    • 2,527 Posts
    • 162 Thanks
    loulou41
    • #6
    • 19th Mar 17, 11:16 PM
    • #6
    • 19th Mar 17, 11:16 PM
    Do your ipad and tablet connect to your router via wifi, or do you mean they can connect via a 3g/4g sim?

    If they can connect to the internet using wifi through your router, then that means your broadband has not been cut off, and the problem lies with your desktop computer's connection to the router.

    I'm confused by your first sentence though? Are you piggybacking off a neighbour's broadband connection?
    In which case they have the ability to block specific devices from connecting.
    Originally posted by emptybox
    My ipad and tablets connect through neighbour wireless with her permission but despite, top wont I am in this mess because BT cut my landline by mistake leaving me without bb it has been a nightmare. I only phoned to give 30 days to cancel BT sport's. I spoke to UK call centre so there is one excuse. BT is taking responsibility but it has caused a lot of stress and inconvenience. I have to reorder and be put on 12 months contract
    • emptybox
    • By emptybox 19th Mar 17, 11:34 PM
    • 223 Posts
    • 97 Thanks
    emptybox
    • #7
    • 19th Mar 17, 11:34 PM
    • #7
    • 19th Mar 17, 11:34 PM
    I suppose it's possible that your desktop is too far from your neighbour's router to get a reliable connection, although if it can be seen on the network that means it is connecting to the router, so should be able to connect to the internet.

    As I said previously, your neighbour could block specific devices in the router's settings, but that's unlikely if you have permission.

    It'll probably come down to settings of some sort. So AndyPix may be able to help.
    • johndough
    • By johndough 20th Mar 17, 9:34 AM
    • 587 Posts
    • 226 Thanks
    johndough
    • #8
    • 20th Mar 17, 9:34 AM
    • #8
    • 20th Mar 17, 9:34 AM
    Hi

    Try this...

    :: NetFixer.bat, Copy, Paste & Save As...
    :: Use a text editor (Notepad). Then edit
    :: the file, EG-Remove the :: in front of
    :: ::ipconfig -all >>IP.txt to make a txt
    :: file called IP.txt to read thru later.
    :: Run as Administrator for best outcome.
    @ECHO THIS MAY HELP TO REPAIR / RECTIFY,
    @ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
    @ECHO...................................
    @ECHO THE RESULTS MAY VARY ACCORDING TO
    @ECHO YOUR CONFIGURATION AND USER LEVEL.
    @ECHO A RE-BOOT MUST BE DONE AFTER DOING
    @ECHO SOME OF THE CHECKS OPTIONED BELOW.
    @ECHO....................................
    :MENU
    @ECHO TYPE IN YOUR PREFERRED MENU CHOICE
    @ECHO....................................
    @ECHO.
    @ECHO 0 - PING_LO Ping test to 127.0.0.1
    @ECHO 1 - PING_MS Ping test to Microsoft
    @ECHO 2 - GET_MAC Obtain MAC address(es)
    @ECHO 3 - GET_IPs Lists all IP addresses
    @ECHO 4 - IPvFOUR Reset to remove errors
    @ECHO 5 - IP_RNEW Force/Renew IP address
    @ECHO 6 - IPv_SIX Reset to remove errors
    @ECHO 7 - NBTSTAT NETBIOS -Renew -Repair
    @ECHO 8 - NETSTAT All Network Statistics
    @ECHO 9 - SH_WLAN Display WLAN interface
    @ECHO A - ARP_TAB Displays ARP IP tables
    @ECHO B - NS_LKUP Shows your Name Server
    @ECHO C - SYS_SUM System Summary Windows
    @ECHO D - DNS_FIX Flush and Register DNS
    @ECHO E - WINSOCK Reset to remove errors
    @ECHO F - FINISHD Close this Command Box
    @ECHO ...................................
    @ECHO OFF
    COLOR B1
    SET /P M= Press 0-9, A-F, and then ENTER:
    IF %M%==0 GOTO PING_LO
    IF %M%==1 GOTO PING_MS
    IF %M%==2 GOTO GET_MAC
    IF %M%==3 GOTO GET_IPs
    IF %M%==4 GOTO IPvFOUR
    IF %M%==5 GOTO IP_RNEW
    IF %M%==6 GOTO IPv_SIX
    IF %M%==7 GOTO NBTSTAT
    IF %M%==8 GOTO NETSTAT
    IF %M%==9 GOTO SH_WLAN
    IF /I %M%==A GOTO ARP_TAB
    IF /I %M%==B GOTO NS_LKUP
    IF /I %M%==C GOTO SYS_SUM
    IF /I %M%==D GOTO DNS_FIX
    IF /I %M%==E GOTO WINSOCK
    IF /I %M%==F GOTO FINISHD
    :PING_LO
    ping LOOPBACK
    GOTO MENU
    :PING_MS
    ping MICROSOFT.COM
    GOTO MENU
    :GET_MAC
    getmac | more /c
    :: getmac >> GetMac.txt
    :: Notepad GetMac.txt
    GOTO MENU
    :GET_IPs
    ipconfig -all | more /c
    :: ipconfig -all >>IP.txt
    :: Notepad IP.txt
    GOTO MENU
    :IPvFOUR
    netsh int ipv4 reset reset.log
    GOTO MENU
    :IP_RNEW
    ipconfig /release
    ipconfig /renew
    GOTO MENU
    :IPv_SIX
    netsh int ipv6 reset reset.log
    GOTO MENU
    :NBTSTAT
    nbtstat -RR
    GOTO MENU
    :NETSTAT
    netstat -e -r -s | more /c
    :: netstat -e -r -s >> NetStat.txt
    :: Notepad NetStat.txt
    GOTO MENU
    :SH_WLAN
    netsh wlan show drivers | more /c
    netsh wlan show interfaces | more /c
    GOTO MENU
    ARP_TAB
    arp /a
    GOTO MENU
    :NS_LKUP
    nslookup /ns
    GOTO MENU
    :SYS_SUM
    msinfo32
    GOTO MENU
    DNS_FIX
    ipconfig /flushdns
    ipconfig /registerdns
    GOTO MENU
    :WINSOCK
    netsh winsock reset catalog
    GOTO MENU
    :FINISHD
    EXIT
    • _gav_
    • By _gav_ 20th Mar 17, 9:43 AM
    • 136 Posts
    • 59 Thanks
    _gav_
    • #9
    • 20th Mar 17, 9:43 AM
    • #9
    • 20th Mar 17, 9:43 AM
    Before you start changing computer settings is the wireless network that you are trying to connect to supported by the wireless/wifi card in your desktop PC?? I would check with your neighbour what wireless mode (802.11 x) your neighbour's wifi is using and then see if your desktop PC wifi card supports it. It may be they are running 802.11 ac mode and your desktop wifi adapter can't support that mode.

    https://en.wikipedia.org/wiki/IEEE_802.11
    • John Gray
    • By John Gray 20th Mar 17, 11:57 AM
    • 4,922 Posts
    • 2,561 Thanks
    John Gray
    Golly - where did you get that clunky netfixer.bat from? Have you actually tried all the options?!
    • AndyPix
    • By AndyPix 20th Mar 17, 12:06 PM
    • 2,204 Posts
    • 1,407 Thanks
    AndyPix
    From an elevated command prompt, type :


    netsh int ip reset
    netsh winsock reset
    ipconfig /flushdns
    ipconfig /registerdns
    arp -d *
    Running with scissors since 1978
    • John Gray
    • By John Gray 20th Mar 17, 1:15 PM
    • 4,922 Posts
    • 2,561 Thanks
    John Gray
    I have no objection to the network commands themselves - it's just that I can't see what an inexperienced user is actually going to do with the resulting information!

    I doubt the OP would find this of any help in solving their problem...
    • AndyPix
    • By AndyPix 20th Mar 17, 1:18 PM
    • 2,204 Posts
    • 1,407 Thanks
    AndyPix
    The commands above will reset the tcpip stack and winsocket which may or maynot fix the OP's issue.


    They dont need to do anything with the info, just type it and it will either fix it or it wont
    Running with scissors since 1978
    • John Gray
    • By John Gray 20th Mar 17, 1:20 PM
    • 4,922 Posts
    • 2,561 Thanks
    John Gray
    just type it and it will either fix it or it wont
    Originally posted by AndyPix
    Agreed...!

    Welcome back, BTW
    • johndough
    • By johndough 20th Mar 17, 1:35 PM
    • 587 Posts
    • 226 Thanks
    johndough
    Hi

    I actually started batch files back in the eighties.

    This one is comglomeration of 'research' not "plagiarism" you understand. The fact that I can run opensuse or ubuntu inside W10 made me think of any common command lines that would work for networking.

    Couldn't find any.

    Yes all the bits work as a collective, and of course you can just chop out the individual lines to 'suit you sir'.
    • r2015
    • By r2015 20th Mar 17, 1:49 PM
    • 834 Posts
    • 240 Thanks
    r2015
    Does your desktop actually have a wifi card?
    Past 70 and getting more forgetful and tending to ramble more.
    If you think I've asked this before I probably have.
    • loulou41
    • By loulou41 20th Mar 17, 3:41 PM
    • 2,527 Posts
    • 162 Thanks
    loulou41
    Thanks am going to give it a miss and wait when bt will sort this mess I am a newbie pensioner and do not want to want to mess with computer I find it difficult to type with iPad with fat fingers using one of those pen do not always work. Ever so grateful to neighbours for letting use their wifi. Will need to go round when this is sorted with wine and chocolates. I understand it will take 2 weeks. So no bb and currently without landline due to be connected today ip to midnight then had to ring to try to get old mu,brr back just do not understand if I have switched provider I would not have suffered such inconvenience and a mistake from bt I am in a mess.
    • Rubidium
    • By Rubidium 20th Mar 17, 3:47 PM
    • 637 Posts
    • 414 Thanks
    Rubidium
    Thanks am going to give it a miss and wait when bt will sort this mess I am a newbie pensioner and do not want to want to mess with computer I find it difficult to type with iPad with fat fingers using one of those pen do not always work. Ever so grateful to neighbours for letting use their wifi. Will need to go round when this is sorted with wine and chocolates. I understand it will take 2 weeks. So no bb and currently without landline due to be connected today ip to midnight then had to ring to try to get old mu,brr back just do not understand if I have switched provider I would not have suffered such inconvenience and a mistake from bt I am in a mess.
    Originally posted by loulou41
    I did tell you in your other thread that the BT executive office would have sorted this out quickly for you. You should not have to re-apply or be subject to a new 12 month contract as this was entirely BT's fault and they must rectify it and compensate you. BT executive office are very good at correcting the off shore punka wallers !!!!-ups and they will compensate you.

    Don't get given the run around by anyone else in BT - go straight to the top.
    • loulou41
    • By loulou41 20th Mar 17, 4:12 PM
    • 2,527 Posts
    • 162 Thanks
    loulou41
    You honestly think that this could have been sorted. Emailing the chief executive has anybody actually got any response from him. Can always email him of the outcomes afterwards as there are issues that need to be addressed to avoid somebody vulnerable going through what I have been. Thanks for your advice
    PS How easy to set bt home hub 4 is it just a matter of switching routers
    • AndyPix
    • By AndyPix 20th Mar 17, 4:16 PM
    • 2,204 Posts
    • 1,407 Thanks
    AndyPix
    Hi OP, people may be a bit reluctant to provide you with any further tech advice as you have brushed off the advice so far and stated you will "give it a miss" ..


    As for the exec office, yes, I emailed gavin patterson about a year ago when BT made an absolute travasty of installing a new ISDN at our workplace.


    He doesnt answer personally, but the mailbox is monitored by the "executive level complaints team" who do get back to you and seem to have a bit of pull within the organisation.


    Maybe they can help, its definately worth an email .. His address is gavin.e.patterson@bt.com


    Hope you get sorted as pain free as possible
    Running with scissors since 1978
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