Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • sue23
    • By sue23 19th Mar 17, 9:37 PM
    • 121Posts
    • 36Thanks
    sue23
    Dented other car door .Please advice
    • #1
    • 19th Mar 17, 9:37 PM
    Dented other car door .Please advice 19th Mar 17 at 9:37 PM
    Hello all,
    Need all your suggesstions and advice please
    My friend parked her car in a supermarket . It was a terribly windy day.When the passenger in her car tried to open the door, the door swung open and dented the other car's door that was parked next to hers.
    My friend apologised and initially we thought that there was no damage to door, as we didn't think the door impacted very hard. But the driver was quick to point out a small dent in his car door and stated that was because of our door banging on theirs. they also stated because it was a motability/ lease car they can't settle it privately and have to go through motability, so insisted and got our insurance details, adress etc.so we exchanged details.

    I'm unsure what we do now. Should my friend report it to her insurers ? and if so will they deem it as her fault. First of all we are not sure if the dent was caused by my friend's passenger as we didn't think the impact was bad enough to cause the dent.
    Secondly it was a very windy day i.e road signs falling on the road, etc, So it was not mere passenger careessness, as he physically couldn't hold the door from opening wide.
    Do we wait and see if motability contacts us or do we have to report to our insurers.
    Does anyone know if the insurers will deeem it my friend's fault, eventhough both cars were stationery at the time. There was also camera in the car park.
    Please advice as my friend has never been in a situation like this before and is unsure what to do
    Last edited by sue23; 19-03-2017 at 9:41 PM.
Page 1
    • docmatt
    • By docmatt 19th Mar 17, 9:48 PM
    • 713 Posts
    • 340 Thanks
    docmatt
    • #2
    • 19th Mar 17, 9:48 PM
    • #2
    • 19th Mar 17, 9:48 PM
    Call the other party and say you're getting dentmaster out to do the repair. It doesn't envolve painting which is what they aren't allowed to do through the scheme themselves. Cost you less than your excess.
    • chrisw
    • By chrisw 19th Mar 17, 10:10 PM
    • 1,558 Posts
    • 827 Thanks
    chrisw
    • #3
    • 19th Mar 17, 10:10 PM
    • #3
    • 19th Mar 17, 10:10 PM
    You could try the above, otherwise yes, your friend needs to tell her insurers and it will more than likely be deemed her/passenger's fault, particularly as the door did actually hit the car. Even though it was very windy, the passenger was still at fault for not being in control of opening the door.
    • thescouselander
    • By thescouselander 19th Mar 17, 10:56 PM
    • 5,118 Posts
    • 4,622 Thanks
    thescouselander
    • #4
    • 19th Mar 17, 10:56 PM
    • #4
    • 19th Mar 17, 10:56 PM
    I hate it when careless idiots cause dings like this. Instead of trying to get out of it your friend should put right the damage. I would have thought a smart repairer would be able to sort of for between £50 and £100 as long as the paint isnt damaged - perhaps it would be worth offering to pay for this.
    • sue23
    • By sue23 20th Mar 17, 7:04 AM
    • 121 Posts
    • 36 Thanks
    sue23
    • #5
    • 20th Mar 17, 7:04 AM
    • #5
    • 20th Mar 17, 7:04 AM
    Call the other party and say you're getting dentmaster out to do the repair. It doesn't envolve painting which is what they aren't allowed to do through the scheme themselves. Cost you less than your excess.
    Originally posted by docmatt
    Thanks docmatt. But they didn't want to resolve it privately and insisted they are going through motability. Maybe they don't have to pay excess,etc that's probably why they refused to settle it privately.
    • sue23
    • By sue23 20th Mar 17, 7:09 AM
    • 121 Posts
    • 36 Thanks
    sue23
    • #6
    • 20th Mar 17, 7:09 AM
    • #6
    • 20th Mar 17, 7:09 AM
    I hate it when careless idiots cause dings like this. Instead of trying to get out of it your friend should put right the damage. I would have thought a smart repairer would be able to sort of for between £50 and £100 as long as the paint isnt damaged - perhaps it would be worth offering to pay for this.
    Originally posted by thescouselander
    As I mentioned in my initial post it Wasn't mere carelessness of the passenger, as the strong wind caused him to loose control !! It was an accident and it could have happened to anyone.Also my friend is a carefull and sensible driver which is why she is trying to sort this issue out amicably and NOT trying to get away with it.
    • sue23
    • By sue23 20th Mar 17, 7:11 AM
    • 121 Posts
    • 36 Thanks
    sue23
    • #7
    • 20th Mar 17, 7:11 AM
    • #7
    • 20th Mar 17, 7:11 AM
    You could try the above, otherwise yes, your friend needs to tell her insurers and it will more than likely be deemed her/passenger's fault, particularly as the door did actually hit the car. Even though it was very windy, the passenger was still at fault for not being in control of opening the door.
    Originally posted by chrisw
    Thanks chrisw . I guess she will have to go through her insurers as the other party don't vwant to settle it privately.
    • Car 54
    • By Car 54 20th Mar 17, 7:18 AM
    • 1,940 Posts
    • 1,231 Thanks
    Car 54
    • #8
    • 20th Mar 17, 7:18 AM
    • #8
    • 20th Mar 17, 7:18 AM
    This is really very simple. Your friend is obliged to tell her insurer. WHen she does, they will sort it out. End of problem. That's what she pays for.
    • neilmcl
    • By neilmcl 20th Mar 17, 8:41 AM
    • 9,556 Posts
    • 6,557 Thanks
    neilmcl
    • #9
    • 20th Mar 17, 8:41 AM
    • #9
    • 20th Mar 17, 8:41 AM
    Thanks docmatt. But they didn't want to resolve it privately and insisted they are going through motability. Maybe they don't have to pay excess,etc that's probably why they refused to settle it privately.
    Originally posted by sue23
    They wont have to pay excess if they claim directly from your friend's insurer.
    • Aylesbury Duck
    • By Aylesbury Duck 20th Mar 17, 9:01 AM
    • 692 Posts
    • 724 Thanks
    Aylesbury Duck
    Your friend should let her insurer know about it and let them deal with it. It's what she pays premiums for.

    Forget about wind, road signs blowing about and cars being stationary, none of that is relevant. An accident caused by your friend's passenger has damaged a third party's property. Your friend isn't in a position to determine how it is resolved, it's up to the other party. If the situation were reversed, would your friend prefer to make a simple claim on the third party's insurance and have it all organised for her, or go through the hassle of organising a private repair and hoping that the third party doesn't dispute the cost, doesn't ask for extra quotes and eventually pays up?
    • rich13348
    • By rich13348 20th Mar 17, 9:55 AM
    • 768 Posts
    • 405 Thanks
    rich13348
    Accidents happen. This is the reason insurance exists. Unfortunately they will mark it as a fault claim. Just the way it works.
    • Tarambor
    • By Tarambor 20th Mar 17, 9:37 PM
    • 761 Posts
    • 474 Thanks
    Tarambor
    Its a motability car, that means the owner is disabled so may not be in a position to be without a car for a period of time without a temporary replacement being provided, something which I doubt your "not involving the insurance company" solution would include. Being motability it also means that when they hand the car back they can be charged for bodywork damage, including poor repairs, which is why they want to go through their insurance and do it properly. They won't have an excess to pay.

    Your friend is at fault, they didn't keep hold of the door tight enough. If they were worried about how windy it was and it being whipped out of their hand they shouldn't have opened it.
    • takman
    • By takman 21st Mar 17, 12:05 AM
    • 2,270 Posts
    • 1,890 Thanks
    takman
    Hello all,
    Need all your suggesstions and advice please
    My friend parked her car in a supermarket . It was a terribly windy day.When the passenger in her car tried to open the door, the door swung open and dented the other car's door that was parked next to hers.
    My friend apologised and initially we thought that there was no damage to door, as we didn't think the door impacted very hard. But the driver was quick to point out a small dent in his car door and stated that was because of our door banging on theirs. they also stated because it was a motability/ lease car they can't settle it privately and have to go through motability, so insisted and got our insurance details, adress etc.so we exchanged details.

    I'm unsure what we do now. Should my friend report it to her insurers ? and if so will they deem it as her fault. First of all we are not sure if the dent was caused by my friend's passenger as we didn't think the impact was bad enough to cause the dent.
    Secondly it was a very windy day i.e road signs falling on the road, etc, So it was not mere passenger careessness, as he physically couldn't hold the door from opening wide.
    Do we wait and see if motability contacts us or do we have to report to our insurers.
    Does anyone know if the insurers will deeem it my friend's fault, eventhough both cars were stationery at the time. There was also camera in the car park.
    Please advice as my friend has never been in a situation like this before and is unsure what to do
    Originally posted by sue23
    So the wind was so strong and blew the car door open with such force your friend was physically unable to hold onto it!. Yet you think the impact of the door hitting the car was not enough to cause a dent .
    • sue23
    • By sue23 22nd Mar 17, 6:11 PM
    • 121 Posts
    • 36 Thanks
    sue23
    Thanks to those who have taken their time to provide helpful comments. My friend has now reported it to her insurers as her fault and has been told unless the other party makes a claim her renewal premiums wouldn't go up. So will have to wait and see.
    • neilmcl
    • By neilmcl 22nd Mar 17, 7:49 PM
    • 9,556 Posts
    • 6,557 Thanks
    neilmcl
    Thanks to those who have taken their time to provide helpful comments. My friend has now reported it to her insurers as her fault and has been told unless the other party makes a claim her renewal premiums wouldn't go up. So will have to wait and see.
    Originally posted by sue23
    And pigs might fly one day. Of course her premiums will rise, regardless of whether a claim is made she will still have to declare this as a fault claim for at least the next 3 years and it WILL have an affect on her premiums.
    • mattyprice4004
    • By mattyprice4004 22nd Mar 17, 7:54 PM
    • 3,422 Posts
    • 2,832 Thanks
    mattyprice4004
    Every comment has been helpful. We're not here to tell you what you want to hear - either it was a soft impact the passenger could have controlled but didn't, or a hard one that snatched the door from them.
    They can't have it both ways!

    Someone has to pay for it, and why should it be the innocent person who had their car dented from your friend's carelessness?

    Good on the 3rd party, too many people expect to not be accountable for their mistakes.
    They made a mistake and need to suck it up.
    Drives - MG ZT-T CDTi Auto
    Owns - Nothing, yet! House hopefully in a few years
    Gluten free as of 11/06/14!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,593Posts Today

5,459Users online

Martin's Twitter