Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • teddysmum
    • By teddysmum 19th Mar 17, 10:46 AM
    • 6,824Posts
    • 4,001Thanks
    teddysmum
    Problem with Amazon return
    • #1
    • 19th Mar 17, 10:46 AM
    Problem with Amazon return 19th Mar 17 at 10:46 AM
    I ordered a leather bag 'fulfilled by Amazon' from a company called 7Bags.


    The bag ordered was by Quench London and lad a label saying 'real leather'.


    However,the one sent looked the same,but was by Lorenz, which wouldn't have been a problem, if the label hadn't said 'with man made materials'.


    A first thought would be that this referred to the (cheap ,nasty crackly) lining, but the sides and base are of a completely different texture than the rest of the bag and some other sellers describe their Lorenz bags as having synthetic base and sides.


    Not being happy, I decided to return the item and that's where the problem starts.


    Returns require a printer, which I don't have and the help section 'helps' by suggesting they email you a label to pass to someone else to print for you, but I can't do this.


    Last time I had a returns problem, after much searching I managed to contact someone by phone and they arranged a label to come with the carrier.

    Sorted, thank you. DPD are collecting tomorrow, with a label provided.
    Last edited by teddysmum; 19-03-2017 at 11:21 AM.
Page 1
    • shopaholicz
    • By shopaholicz 19th Mar 17, 10:55 AM
    • 698 Posts
    • 427 Thanks
    shopaholicz
    • #2
    • 19th Mar 17, 10:55 AM
    • #2
    • 19th Mar 17, 10:55 AM
    Try 0800 279 7234.

    Or if you click on this link and they will call you

    https://www.amazon.co.uk/gp/help/contact-us/call-me.html?ie=UTF8&nodeId=502564&skip=true
    I love a bargain. Now mortgage and debt free. hurray!!
    • DCFC79
    • By DCFC79 19th Mar 17, 11:09 AM
    • 28,714 Posts
    • 18,136 Thanks
    DCFC79
    • #3
    • 19th Mar 17, 11:09 AM
    • #3
    • 19th Mar 17, 11:09 AM
    Borrow a friends printer to print the label, phone the number or buy a printer.
    Je Suis Charlie
    • teddysmum
    • By teddysmum 19th Mar 17, 11:14 AM
    • 6,824 Posts
    • 4,001 Thanks
    teddysmum
    • #4
    • 19th Mar 17, 11:14 AM
    • #4
    • 19th Mar 17, 11:14 AM
    Borrow a friends printer to print the label, phone the number or buy a printer.
    Originally posted by DCFC79
    I don't have printer and can't get a label printed by someone else.


    Why should I buy a printer to return goods which are not as described ? I don't have much use for one and this is MSE.


    As added to my original post, I eventually found a contact where they will ring you and have now arranged, as before, to have the carrier bring a printed label. (This is a service that they don't tell you about on the site).
    • teddysmum
    • By teddysmum 19th Mar 17, 11:19 AM
    • 6,824 Posts
    • 4,001 Thanks
    teddysmum
    • #5
    • 19th Mar 17, 11:19 AM
    • #5
    • 19th Mar 17, 11:19 AM
    Try 0800 279 7234.

    Or if you click on this link and they will call you

    https://www.amazon.co.uk/gp/help/contact-us/call-me.html?ie=UTF8&nodeId=502564&skip=true
    Originally posted by shopaholicz


    I found the link, thank you and have sorted things. For some reason (my haste?) the original post should have been amended to say so, just after posting, but wasn't.
    Last edited by teddysmum; 19-03-2017 at 11:22 AM.
    • teddysmum
    • By teddysmum 19th Mar 17, 11:51 AM
    • 6,824 Posts
    • 4,001 Thanks
    teddysmum
    • #6
    • 19th Mar 17, 11:51 AM
    • #6
    • 19th Mar 17, 11:51 AM
    I'm now wary about buying a bag as none of the bag sellers' sites, I've visited, say that the Lorenz bag is part synthetic and their photos don't show the rather large label, stating this, though some of the Amazon sellers' pages do.


    I think I'll revert to buying synthetic locally, as I know what I'm getting, but I thought paying more for leather would mean the bag would last longer. (I go for practical over fashion).
    • knightstyle
    • By knightstyle 19th Mar 17, 4:45 PM
    • 4,214 Posts
    • 1,544 Thanks
    knightstyle
    • #7
    • 19th Mar 17, 4:45 PM
    • #7
    • 19th Mar 17, 4:45 PM
    You could go to your local library, log on and use the library printer to print the label, there may be a small charge for the printing.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,564Posts Today

6,476Users online

Martin's Twitter