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  • FIRST POST
    • fwor
    • By fwor 18th Mar 17, 9:06 PM
    • 5,833Posts
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    fwor
    Getting the best from Global Shipping Programme
    • #1
    • 18th Mar 17, 9:06 PM
    Getting the best from Global Shipping Programme 18th Mar 17 at 9:06 PM
    I've been using the GSP quite a lot recently, but it doesn't seem to work well - but I can't quite figure out why not. Buyers in other countries (Norway and the USA being two examples) simply aren't being offered the GSP option.

    Are there specific things you have to do to make it work properly? Obviously you need to tick the box in the listing, but is there anything else you should do?

    For example, should you add worldwide shipping prices (which presumably get ignored, as GSP takes precedence)? Or should you select the option that says you will ship worldwide, and the buyer should contact you for a price (which again will probably be overridden by GSP)?

    The reason I ask is that I'm planning to sell stuff that is of little demand in the UK, but collectable in other countries (e.g. US and Canada) and I want to make sure that the items are listed to Ebay users in those countries. The fact that those users will be able to use GSP for shipping is a secondary consideration to the items being visible over there.

    Any advice on getting the most from the feature will be much appreciated.
Page 1
    • Pierre De Grenoble
    • By Pierre De Grenoble 18th Mar 17, 9:48 PM
    • 334 Posts
    • 198 Thanks
    Pierre De Grenoble
    • #2
    • 18th Mar 17, 9:48 PM
    • #2
    • 18th Mar 17, 9:48 PM
    If you really want to sell internationally, give an overseas buyer a normal postage rate on your listings.


    If you could see the amounts that eBay want to charge your overseas customers to use GSP you would be shocked.
    • fwor
    • By fwor 18th Mar 17, 10:06 PM
    • 5,833 Posts
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    fwor
    • #3
    • 18th Mar 17, 10:06 PM
    • #3
    • 18th Mar 17, 10:06 PM
    If you could see the amounts that eBay want to charge your overseas customers to use GSP you would be shocked.
    Originally posted by Pierre De Grenoble
    I agree, some charges can be extreme, but sometimes GSP is cheaper than any other method. As a buyer rather than a seller, I recently bought some heavy items in the US (car parts, total weight around 20 kilos) and GSP was far, far cheaper for shipping back to the UK than I could get anywhere else - partly because the VAT/tax is pre-paid, so you don't pay a carrier's exorbitant "handling fee".

    As a seller, it can also be a really good deal for high-value items, because you only have to pay insurance for the UK leg of the shipping - the GSP does not surcharge on value (or if it does, it's the buyer's problem).

    So... not all bad. Anyone else with tips on how to make GSP work properly, as opposed to tips on not using it?
    Last edited by fwor; 18-03-2017 at 10:26 PM.
    • ailey
    • By ailey 18th Mar 17, 10:29 PM
    • 1,398 Posts
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    ailey
    • #4
    • 18th Mar 17, 10:29 PM
    • #4
    • 18th Mar 17, 10:29 PM
    I pulled out of GSP as I sold a small item to someone in Italy and it would only have cost me £3 odds to post it and the buyer was actually charged £13 odds so I reckoned that would put people off buying from anyone who uses GSP. I also see the inflated postage costs from the US so I've never bought from there because of this.

    At the time I pulled out of it, I had also watched a video from an American person based in Japan who sends items back to the US and he was so annoyed that his carefully wrapped items had been opened and repackaged badly for transit and thus arrived damaged on various occasions. I prefer to carefully wrap my items and hope the items stay well protected until they reach the buyer.
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • fwor
    • By fwor 18th Mar 17, 11:30 PM
    • 5,833 Posts
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    fwor
    • #5
    • 18th Mar 17, 11:30 PM
    • #5
    • 18th Mar 17, 11:30 PM
    I sold a small item to someone in Italy and it would only have cost me £3 odds to post it and the buyer was actually charged £13 odds so I reckoned that would put people off buying from anyone who uses GSP.
    Originally posted by ailey
    Funnily enough that was almost exactly my first experience - a record cartridge that I sent to Italy - and the buyer moaned (but did not leave -ve feedback) that it cost him the equivalent of £14.

    However... with GSP they get told what the shipping will be before they bid - if they don't like the cost they should not bid.

    I didn't realise that packages were opened and repackaged though - is that universal, or just occasional with the GSP?
    • ailey
    • By ailey 19th Mar 17, 12:10 AM
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    ailey
    • #6
    • 19th Mar 17, 12:10 AM
    • #6
    • 19th Mar 17, 12:10 AM
    I just did a search there on YouTube just with EBay GSP and got various results but this is a link for the YouTube video I watched. I got it wrong as he was the actual buyer but interesting to listen to. If you're not sure about the link with the other letters at the end, it will be okay as I just copied it from the address bar on the actual video. If you prefer to search yourself on YouTube, if you look for a man with shelves behind him stacked with computer equipment, that should be the correct video.

    https://www.youtube.com/watch?v=ijmdVlQ36-w
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • ailey
    • By ailey 19th Mar 17, 12:18 AM
    • 1,398 Posts
    • 1,596 Thanks
    ailey
    • #7
    • 19th Mar 17, 12:18 AM
    • #7
    • 19th Mar 17, 12:18 AM
    Also found another one for you on the list if you key in EBay GSP and scroll down until you find:

    eBay Global Shipping Program (First Time Experience)

    Interesting to read the comments from people in the US and Canada and someone said that they try to encourage UK sellers not to use GSP because of the expensive postage etc. Worth reading. Hope you find it useful.


    This is the link if you are okay with it but you'll find it okay anyway with the above information:


    https://www.youtube.com/watch?v=vIpxDrsZBzM
    "For beautiful eyes, look for the good in others; for beautiful lips, speak only words of kindness; and for poise, walk with the knowledge that you are never alone."
    • theonlywayisup
    • By theonlywayisup 19th Mar 17, 6:40 AM
    • 10,583 Posts
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    theonlywayisup
    • #8
    • 19th Mar 17, 6:40 AM
    • #8
    • 19th Mar 17, 6:40 AM
    In my experience the 'expensive GSP postage' is down to the seller. On the listing the seller needs to accurately set the weight and dimensions of the parcel as that is what the GSP postage is estimated on. If the detail isn't on the listing GSP makes a guesstimate and a very generous one at that.

    I use GSP and now that my listings are more accurate I am finding that I cannot beat the postage against my RM airmail prices.
    • mrcol1000
    • By mrcol1000 19th Mar 17, 7:33 PM
    • 4,296 Posts
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    mrcol1000
    • #9
    • 19th Mar 17, 7:33 PM
    • #9
    • 19th Mar 17, 7:33 PM
    Its also good for shutting down arguments about postage price when it is out of your hands.
    • Nesty
    • By Nesty 19th Mar 17, 7:42 PM
    • 342 Posts
    • 70 Thanks
    Nesty
    You can always tell when the buyer isn't happy about the final GSP quote, as they will just go slient. You will get no comms from them at all.

    I don't mind GSP, as I make on the postage sometimes. I rarely send anything recorded to the GSP address as after a few days the GSP tells you when it was delivered!

    It's a fuss free way of shipping abroad. However you will get like I said above a number of buyers going slient when they see their final GSP invoice!
    • COOLTRIKERCHICK
    • By COOLTRIKERCHICK 19th Mar 17, 8:05 PM
    • 10,378 Posts
    • 58,239 Thanks
    COOLTRIKERCHICK
    I offer free p&p on all my listings. I accepted a lower than normal best offer on something that was going to the US via gap. And after I accepted the offer they want the free postage to .I keep telling them that it's for UK only. And that the postage cost is nothing to do with me. 2 days in and they haven't paid. So I have put in to cancel the order. I can feel a neg coming on if I block them will it stop a potential neg??
    Work to live= not live to work
    • Nesty
    • By Nesty 19th Mar 17, 8:18 PM
    • 342 Posts
    • 70 Thanks
    Nesty
    Only if they request the cancellation, as otherwise I think they can neg you?

    Or just wait and if they haven't paid just lodge non payment with ebay to strike them.
    • soolin
    • By soolin 19th Mar 17, 8:36 PM
    • 58,861 Posts
    • 41,693 Thanks
    soolin
    I offer free p&p on all my listings. I accepted a lower than normal best offer on something that was going to the US via gap. And after I accepted the offer they want the free postage to .I keep telling them that it's for UK only. And that the postage cost is nothing to do with me. 2 days in and they haven't paid. So I have put in to cancel the order. I can feel a neg coming on if I block them will it stop a potential neg??
    Originally posted by COOLTRIKERCHICK
    What option did you use to cancel as you need to be careful about picking up a defect. Doing a mutual means buyer can still leave feedback, however if you had opted to do the non paying bidder route and buyer didn't pay then they would be unable to leave feedback.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • COOLTRIKERCHICK
    • By COOLTRIKERCHICK 19th Mar 17, 8:45 PM
    • 10,378 Posts
    • 58,239 Thanks
    COOLTRIKERCHICK
    There aS an option to cancel order. But I still have awaiting payment .

    It's been one of those weeks. This will be the third item to cancel. The other ones had excuses saying their kids got the buy bottom.
    Work to live= not live to work
    • fwor
    • By fwor 19th Mar 17, 11:08 PM
    • 5,833 Posts
    • 3,862 Thanks
    fwor
    In my experience the 'expensive GSP postage' is down to the seller. On the listing the seller needs to accurately set the weight and dimensions of the parcel as that is what the GSP postage is estimated on. If the detail isn't on the listing GSP makes a guesstimate and a very generous one at that.

    I use GSP and now that my listings are more accurate I am finding that I cannot beat the postage against my RM airmail prices.
    Originally posted by theonlywayisup
    Thanks - that's interesting. I never fill that info in, which is probably why my cartridge ended up costing the buyer £14 to get it to Italy!

    I think I'll do one listing with the size/weight included and see how it turns out.

    Unfortunately the way that the GSP is integrated into Ebay's system is still a bit buggy. If you are unlucky enough to have a buyer bid on and win two of your items - one listed with GSP and the other not - it's going to get messy (or at least it was for me)!
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