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  • FIRST POST
    • jim2
    • By jim2 18th Mar 17, 5:29 PM
    • 18Posts
    • 4Thanks
    jim2
    Solar pv seller goes bust!
    • #1
    • 18th Mar 17, 5:29 PM
    Solar pv seller goes bust! 18th Mar 17 at 5:29 PM
    Hi everyone,

    I bought my solar panels in may 2015 from a company called Hot House Energy. The business went into administration last year. I have a monitoring gizmo that basically isn't getting monitored by anyone as Hot House were doing that. I recently received a call by a company (their name escapes me atm)who offered to monitor my system for a £100 initial fee and £20 annually. They said they were given my details from Enphase (the company who supplied my micro inverters). I've tried to contact Enphase direct but they're not very helpful!
    The price isn't the issue, it's the principle that because a company goes bust I have to pick up the tab.Does anyone have an address of an ombudsman type of body related to solar pv installations?
    Thanks,
    Jim.
Page 1
    • Hengus
    • By Hengus 18th Mar 17, 6:02 PM
    • 3,716 Posts
    • 2,024 Thanks
    Hengus
    • #2
    • 18th Mar 17, 6:02 PM
    • #2
    • 18th Mar 17, 6:02 PM
    I am struggling to understand what the issue is here? I assume that you have an export meter so what more do you need? As far as the law is concerned, you will be an unsecured creditor. There is no way that going to the industry body is going to resolve what Is an issue between a liquidated company and a customer. I assume that you have an insurance backed warranty that you can fall back on if anything goes wrong with your PV system?

    The trade body is at:

    https://www.recc.org.uk
    • ASavvyBuyer
    • By ASavvyBuyer 18th Mar 17, 6:56 PM
    • 394 Posts
    • 993 Thanks
    ASavvyBuyer
    • #3
    • 18th Mar 17, 6:56 PM
    • #3
    • 18th Mar 17, 6:56 PM
    Hi everyone,

    I bought my solar panels in may 2015 from a company called Hot House Energy. The business went into administration last year. I have a monitoring gizmo that basically isn't getting monitored by anyone as Hot House were doing that. I recently received a call by a company (their name escapes me atm)who offered to monitor my system for a £100 initial fee and £20 annually. They said they were given my details from Enphase (the company who supplied my micro inverters). I've tried to contact Enphase direct but they're not very helpful!
    The price isn't the issue, it's the principle that because a company goes bust I have to pick up the tab.Does anyone have an address of an ombudsman type of body related to solar pv installations?
    Thanks,
    Jim.
    Originally posted by jim2
    I suggest that you post again in the "Green & Ethical" thread, as it is likely that someone there may be able to help with advice.
    Rhondda Cynon Taf, 4kWp, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • Cardew
    • By Cardew 18th Mar 17, 7:22 PM
    • 26,577 Posts
    • 12,808 Thanks
    Cardew
    • #4
    • 18th Mar 17, 7:22 PM
    • #4
    • 18th Mar 17, 7:22 PM
    There have been several cases of solar PV firms ceasing trading. This is one example:

    http://forums.moneysavingexpert.com/showthread.php?t=5052649
    • Sterlingtimes
    • By Sterlingtimes 18th Mar 17, 9:32 PM
    • 1,326 Posts
    • 3,751 Thanks
    Sterlingtimes
    • #5
    • 18th Mar 17, 9:32 PM
    • #5
    • 18th Mar 17, 9:32 PM
    I am struggling to understand what the issue is here?
    Originally posted by Hengus
    The issue is this: Enphase provides the end client with monitoring across all inverters, but the selling point was that one's installer would monitor at single inverter level and the installer would respond to any fault. When an installer goes belly-up, this apparent service is lost. Enphase will sell the service to the end user for a huge licence fee.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19° west of south > 35° pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
    • Hengus
    • By Hengus 19th Mar 17, 9:11 AM
    • 3,716 Posts
    • 2,024 Thanks
    Hengus
    • #6
    • 19th Mar 17, 9:11 AM
    • #6
    • 19th Mar 17, 9:11 AM
    The issue is this: Enphase provides the end client with monitoring across all inverters, but the selling point was that one's installer would monitor at single inverter level and the installer would respond to any fault. When an installer goes belly-up, this apparent service is lost. Enphase will sell the service to the end user for a huge licence fee.
    Originally posted by Sterlingtimes
    Thanks for the clarification. It really doesn't change anything as far as the unfortunate OP is concerned. The installer has gone bust. A third-party can see a commercial opportunity and has offered to take over monitoring the system at a cost. It is up to the OP to accept/reject this offer. I would have thought that there must be others out there that would offer the same type of service. That said, does the £100 plus £20per year include rectification: I doubt it. The fallback is the original warranty if it is still valid.
    • jim2
    • By jim2 19th Mar 17, 6:56 PM
    • 18 Posts
    • 4 Thanks
    jim2
    • #7
    • 19th Mar 17, 6:56 PM
    • #7
    • 19th Mar 17, 6:56 PM
    Thanks to all who replied, it's greatly appreciated.
    I suppose I have at least a company who is willing to monitor my system,obviously at a further cost, which eats into any profit made in generating solar energy!
    Hey ho!
    • jim2
    • By jim2 19th Mar 17, 7:06 PM
    • 18 Posts
    • 4 Thanks
    jim2
    • #8
    • 19th Mar 17, 7:06 PM
    • #8
    • 19th Mar 17, 7:06 PM
    I suggest that you post again in the "Green & Ethical" thread, as it is likely that someone there may be able to help with advice.
    Originally posted by ASavvyBuyer
    Ok,thanks,I will do 👍
    • C_Mababejive
    • By C_Mababejive 21st Mar 17, 11:18 AM
    • 10,129 Posts
    • 9,266 Thanks
    C_Mababejive
    • #9
    • 21st Mar 17, 11:18 AM
    • #9
    • 21st Mar 17, 11:18 AM
    It sounds more like a case of vultures circling the carcass..
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
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