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  • FIRST POST
    • snaver
    • By snaver 18th Mar 17, 4:36 PM
    • 65Posts
    • 30Thanks
    snaver
    PC problem - please help
    • #1
    • 18th Mar 17, 4:36 PM
    PC problem - please help 18th Mar 17 at 4:36 PM
    Can anybody help me please? I have a Lenovo desktop PC which is 6 months old and is running Windows 10 Home edition. For several weeks now, the computer keeps freezing, with the light next to the power button usually off, but sometimes on. It sometimes goes for a day or two without freezing, while at other times, it freezes 2 or 3 times a day and the only way I can reset it is by keeping my finger on the power button to shut it down and then reboot. I have the PC on at all times as I'm backing up files to my cloud backup, so the crashes make it all the more irritating. HYas anyone else experienced this or have any ideas of how to stop it from happening, so my computer can run normally please? Any help greatly appreciated as it's driving me nutty!
Page 1
    • snaver
    • By snaver 18th Mar 17, 4:39 PM
    • 65 Posts
    • 30 Thanks
    snaver
    • #2
    • 18th Mar 17, 4:39 PM
    • #2
    • 18th Mar 17, 4:39 PM
    I've also run antivirus and malware scans, which seem to be fine.
    • agrinnall
    • By agrinnall 18th Mar 17, 5:38 PM
    • 17,214 Posts
    • 12,877 Thanks
    agrinnall
    • #3
    • 18th Mar 17, 5:38 PM
    • #3
    • 18th Mar 17, 5:38 PM
    Why aren't you returning it to the retailer to be repaired?
    • snaver
    • By snaver 18th Mar 17, 8:08 PM
    • 65 Posts
    • 30 Thanks
    snaver
    • #4
    • 18th Mar 17, 8:08 PM
    • #4
    • 18th Mar 17, 8:08 PM
    Because I can't really afford to be without a computer for however many weeks or do yet another dreaded factory reset (which I did on my last PC several times before abandoning it), so I'd prefer to try and fix the problem if at all possible.
    • Gloomendoom
    • By Gloomendoom 18th Mar 17, 9:21 PM
    • 12,042 Posts
    • 16,165 Thanks
    Gloomendoom
    • #5
    • 18th Mar 17, 9:21 PM
    • #5
    • 18th Mar 17, 9:21 PM
    Download win 10 and do a clean install.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • EdwardB
    • By EdwardB 18th Mar 17, 9:33 PM
    • 392 Posts
    • 297 Thanks
    EdwardB
    • #6
    • 18th Mar 17, 9:33 PM
    • #6
    • 18th Mar 17, 9:33 PM
    Can anybody help me please? I have a Lenovo desktop PC which is 6 months old and is running Windows 10 Home edition. For several weeks now, the computer keeps freezing, with the light next to the power button usually off, but sometimes on. It sometimes goes for a day or two without freezing, while at other times, it freezes 2 or 3 times a day and the only way I can reset it is by keeping my finger on the power button to shut it down and then reboot. I have the PC on at all times as I'm backing up files to my cloud backup, so the crashes make it all the more irritating. HYas anyone else experienced this or have any ideas of how to stop it from happening, so my computer can run normally please? Any help greatly appreciated as it's driving me nutty!
    Originally posted by snaver

    Windows may been set to turn off power of certain items after a time or a setting in power, for example it is possible to say that power saving can turn off a screen or a network card, it is no big deal for a screen but for a network card it can be like pulling rug from under you.

    Have you made any changes to the power settings? If so set them back to default.

    Win10 has hybrid shutdown, I think you have to hold left shift than fully shut down or else it goes hybrid (a kind of sleep mode).

    To be a problem you can return it for you have to be able to reproduce it, even then it could be power settings in BIOS (F2/F10) at start up.

    You have to change one thing at a time and then monitor to see if still occurs, of you do more than one thing at a time you do not know what actually fixed it. Alternatively you turn all power related things off and put them back one at a time, again keeping logs.

    The power settings in Win10 have to be compatible with those in Bios, so you might turn off any related settings in BIOS, then disable any power settings in windows that turn off devices after a certain period of inactivity. Note that even if you are uploading to cloud, if you do not touch keyboard or mouse it may consider you are being inactive.

    Detail below say how to turn off Hybrid.

    Then a case of adding things back in 1 at a time, seeing if problem still occurs, try to note what you were doing, how long it had been.

    Doing a clean install is overkill and you do not figure out what cause it, there are options in all settings to restore to default.


    Microsoft has introduced the new method of shutdown, called Hybrid Shutdown. This feature is enabled by default, and it decreases the PC’s shutdown time. Hybrid Shutdown decreases the shutdown time by hibernating the kernel session, instead of completely closing it. When the PC is powered on again, the kernel session is revoked from the hibernation, so it decreases the booting time as well.
    But besides increasing the performance, Hybrid Shutdown feature may also cause some errors or even prevent Windows from shutting down completely. When this happens, many computers freeze or hang when you try to shut them down, and reason for this is that Hybrid Shutdown is enabled by default. So, logically, to solve this issue, you’ll need to disable this feature. When you disable it, the kernel session won’t be hibernated on shutdown anymore, but it will be completely closed. This might increase the shutting time of your PC, but the problem will definitely be solved.


    Disable Hybrid Shutdown Manually


    Follow these steps to manually disabled Hybrid Shutdown feature.


    1- Go to Search, type power options and click on Power Options from search results


    2- On the left side of the window click on Choose what the power button does


    3- If needed, click on Change settings that are currently unavailable, under Define power buttons and turn on password protection


    4- From the enabled options under Shutdown settings section, uncheck Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown.


    5- Click Save changes button to save the modified settings. Close Power Options window when done.
    This will fix: shutdown problem in windows 10 Your PC won’t shut down after you’ve installed Windows 10 problems with Shutdown windows 10 When I shutdown, my power lights remain on Lights still on after shutdown windows 10 shut down problem Windows 10 doesn't shut down properly Laptop won't shutdown completely in Windows 10

    http://www.instructables.com/id/how-to-Fix-shutdown-problem-in-windows-10/
    Originally posted by instructables.com
    Please be nice to all MoneySavers. That’s the forum motto. Remember, the prime aim is to help provide info and resources. If you don’t like someone, their situation, their question or feel they’re intruding on ‘your board’ then please bite the bullet and think of the bigger issue.
    • Chino
    • By Chino 18th Mar 17, 11:25 PM
    • 347 Posts
    • 157 Thanks
    Chino
    • #7
    • 18th Mar 17, 11:25 PM
    • #7
    • 18th Mar 17, 11:25 PM
    as I'm backing up files to my cloud backup, so the crashes make it all the more irritating.
    Originally posted by snaver
    You are deluding yourself; the only meaningful backup is one you have full physical control of.
    • snaver
    • By snaver 19th Mar 17, 12:27 AM
    • 65 Posts
    • 30 Thanks
    snaver
    • #8
    • 19th Mar 17, 12:27 AM
    • #8
    • 19th Mar 17, 12:27 AM
    Thanks so much, EdwardB! I've followed the instructions and am now keeping everything crossed... I'll report back if it works or not... hope it does!
    • esuhl
    • By esuhl 19th Mar 17, 1:32 AM
    • 7,180 Posts
    • 5,066 Thanks
    esuhl
    • #9
    • 19th Mar 17, 1:32 AM
    • #9
    • 19th Mar 17, 1:32 AM
    Assuming you've checked the Power Options in the Control Panel, the first thing I'd do is try to work out whether it's a hardware fault or a software one.

    You could download a live GNU/Linux distribution such as Slax, burn it to CD/DVD (or stick it on a USB stick), boot from that, and see if your PC still freezes and plays up.

    http://www.slax.org/enGB/

    If it all works fine, you have a problem with Windows. Either check the settings or reinstall. Otherwise it's (probably) a hardware problem.
    • bikerchris
    • By bikerchris 19th Mar 17, 7:52 AM
    • 150 Posts
    • 105 Thanks
    bikerchris
    Looks like you're on your way to fixing, but I would just say try booting up in 'safe mode' and see how it performs. It wouldn't be nice to use it in that state, but if it continued working, that might help you diagnose the issue a little more.

    Also, only IMO but cloud backups are perfectly fine for residential / home users. No doubt if I were involved in Enterprise data, I would be completely obsessed with being in control.
    Last edited by bikerchris; 19-03-2017 at 11:30 AM. Reason: typo
    If someone is worth thanking - click on the 'Thanks' button on their response. It's just a nice thing to do :-)

    Started debt at 17, stopped by 25 :-D ...I'm in debt again because of property :-/
    • Tarambor
    • By Tarambor 19th Mar 17, 11:26 AM
    • 514 Posts
    • 327 Thanks
    Tarambor
    Because I can't really afford to be without a computer for however many weeks or do yet another dreaded factory reset (which I did on my last PC several times before abandoning it),
    Originally posted by snaver
    Hmm. This suggests that you do something which causes this. Not on any dodgy football streaming websites are we or using dodgy software you got from some less than legitimate source? On another forum I literally had someone complaining because he bought a computer from PC World with antivirus software on it that did its job on the dodgy footie streaming site he went on and blocked all the malware on it. He was going to take it back because he couldn't watch the football. Reason he got a new computer was the malware had infected his old one so much it was unusable.
    • snaver
    • By snaver 19th Mar 17, 1:20 PM
    • 65 Posts
    • 30 Thanks
    snaver
    No, Tarambor, I don't actually stream anything on it, dodgy or otherwise. The reason the other one kept failing was upgrading from Windows 8.1 to 10, which was a nightmare! Thanks all for your advice. I've changed the power options as EdwardB advised and it hasn't frozen yet, some 12 hours later, so I'm keeping everything crossed... though it can go for 2 days before crashing, so hopefully now it won't!
    • AndyPix
    • By AndyPix 19th Mar 17, 8:05 PM
    • 2,091 Posts
    • 1,320 Thanks
    AndyPix
    Some good advice above


    Complete freezes are usually hardware in my experience.
    Especially if you can still see a mouse pointer but it doesn't move ..


    Its usually RAM too, so the first and easiest thing I would do is pop the case open, eject your RAM stick(s) and wipe the gold contacts with a dry non linting cloth . Then re-seat them firmly.


    If your rig is configured with more than 1 RAM stick then just put 1 back in, see if it freezes, then try with just the other one in - in an attempt to isolate the culprit.


    In many cases, simply re-seating them firmly will make the problem go away..


    Next I would be looking if there is any pattern to the freezes, ie are you always in the middle of the same thing when the system freezes ??


    Let us know how you get on
    Running with scissors since 1978
    • snaver
    • By snaver 20th Mar 17, 11:07 AM
    • 65 Posts
    • 30 Thanks
    snaver
    Just to update you... despite altering the power settings, sadly the PC froze/crashed at 08:56 this morning so it looks like it's back to the drawing board! I noticed there's an option to reset the PC, reinstalling Windows, while keeping the files rather than doing a total factory reset. Does this work and might it be a solution please? I'm still a way from backing up everything on this PC to the cloud and I really don't have the time to reload everything or be computerless at the moment. Any advice greatly appreciated.
    • snaver
    • By snaver 20th Mar 17, 11:13 AM
    • 65 Posts
    • 30 Thanks
    snaver
    Thanks for your post, Andy, which I've only just seen. I put more RAM into the machine (doubling it) shortly after I bought it, as the usage with the preinstalled RAM seemed high and the computer slower, so now have 2 identical sticks. I will dust the connectors and reinstall them, as you suggest and see if this alters anything... fingers crossed and thanks again! There also seems to be no visible pattern with the freezes, it seems to happen at any point and after varying amounts of time.

    Some good advice above


    Complete freezes are usually hardware in my experience.
    Especially if you can still see a mouse pointer but it doesn't move ..


    Its usually RAM too, so the first and easiest thing I would do is pop the case open, eject your RAM stick(s) and wipe the gold contacts with a dry non linting cloth . Then re-seat them firmly.


    If your rig is configured with more than 1 RAM stick then just put 1 back in, see if it freezes, then try with just the other one in - in an attempt to isolate the culprit.


    In many cases, simply re-seating them firmly will make the problem go away..


    Next I would be looking if there is any pattern to the freezes, ie are you always in the middle of the same thing when the system freezes ??


    Let us know how you get on
    Originally posted by AndyPix
    Last edited by snaver; 20-03-2017 at 11:18 AM.
    • grumpycrab
    • By grumpycrab 20th Mar 17, 11:16 AM
    • 2,949 Posts
    • 1,310 Thanks
    grumpycrab
    I noticed there's an option to reset the PC, reinstalling Windows, while keeping the files.
    Originally posted by snaver
    Yes might be worth a go but note.
    1. reset doesn't always work (its a bit flaky)
    2. you lose program installations (e.g. Firefox) - note your important programs (but a list is provided on the desktop after reset)
    If the PC wasn't only 6 months old I'd suggest a dodgy power supply; so that's unlikely - yes I'd give reset a go (make sure you tick the "keep data" option and backup your vital docs to usb stick -irrespective of cloud backup - just in case!)
    EDIT: try RAM fix first!
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • AndyPix
    • By AndyPix 20th Mar 17, 11:21 AM
    • 2,091 Posts
    • 1,320 Thanks
    AndyPix
    I put more RAM into the machine (doubling it) shortly after I bought it,.
    Originally posted by snaver

    Seems more likely this will be the culprit then in that case.
    If not, you can always resort to the reset afterwards ..


    And thanks GrumpyCrab, i didnt know that W10 provided a list of programs in that way
    Schooldays
    Running with scissors since 1978
    • snaver
    • By snaver 7th Apr 17, 10:25 PM
    • 65 Posts
    • 30 Thanks
    snaver
    Thanks for all your responses, which are much appreciated. Just to keep you updated... The computer behaved for a while and I thought that cleaning the RAM connectors had worked. However, over the last week or so, it has frozen repeatedly Guess I'll be removing one of the RAM cards to see if that helps, unless there's anything else I should be trying instead. Will keep you posted...!
    • were
    • By were 7th Apr 17, 10:41 PM
    • 210 Posts
    • 144 Thanks
    were
    Why aren't you returning it to the retailer to be repaired?
    Originally posted by agrinnall
    I'm with this guy. Your laptop is too flakey. There will be times you need to get stuff done and it will fail you. Bite the bullet before warranty runs out.

    If you are removing ram, remove the ram that you put in, not what it came with.
    • Sicard
    • By Sicard 8th Apr 17, 9:31 AM
    • 452 Posts
    • 361 Thanks
    Sicard
    I did a reset and kept all data when my 4 month old HP Envy kept freezing. After troubleshooting all the malware routes etc the reset was fine and I was impressed. I guessed it was one of the insidious updates that caused the problem.
    Part of the inhumanity of the computer is that, once it is competently programmed and working smoothly, it is completely honest.
    Isaac Asimov
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