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  • FIRST POST
    • dogmatix72
    • By dogmatix72 17th Mar 17, 5:28 PM
    • 9Posts
    • 1Thanks
    dogmatix72
    Starting new contract before old is finished
    • #1
    • 17th Mar 17, 5:28 PM
    Starting new contract before old is finished 17th Mar 17 at 5:28 PM
    Hello, I am currently with talktalk fibre, want to get BT Fibre offer before it ends, but my Talktalk contract doesnt finish until April 21st. Can I start my new contract with BT before the end date and just pay Talktalk the last payment on the contract? I would have thought I could but wondered if anyone knew for sure? Thanks
Page 1
    • jbuchanangb
    • By jbuchanangb 17th Mar 17, 7:21 PM
    • 362 Posts
    • 108 Thanks
    jbuchanangb
    • #2
    • 17th Mar 17, 7:21 PM
    • #2
    • 17th Mar 17, 7:21 PM
    When you cut a TalkTalk contract short you are charged an Early Termination Charge, which is the full non-discounted charges applicable to the remaining duration of your contract.

    So, in effect the answer to your question is yes, but it won't be quite that simple. BT will notify TT of your intention to change ISP and specify the date. TT will contact you to check this is OK with you, and probably tell you the amount of ETC.

    You confirm that this is your intention (which may be as simple as doing nothing), and the process proceeds. What ever you do, don't cancel the DD with TT. Let their billing system do its stuff. Depending on exact timings you may find you pay some line rental up front to TT as well as paying BT, but in due course TT will calculate the amount to apply as a credit to cancel that out.

    This may take more than one billing cycle, but eventually you will have a final bill, either showing a zero balance, or a credit owing to you. If it is a credit then it can be paid into your bank account as long as the DD has not been cancelled.

    Your on-line account with TT remains active even after all your transactions are completed.
    • dogmatix72
    • By dogmatix72 19th Mar 17, 4:44 PM
    • 9 Posts
    • 1 Thanks
    dogmatix72
    • #3
    • 19th Mar 17, 4:44 PM
    • #3
    • 19th Mar 17, 4:44 PM
    Brilliant thank you for your help... its much appreciated.
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