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  • FIRST POST
    • boswick
    • By boswick 17th Mar 17, 12:28 PM
    • 3Posts
    • 2Thanks
    boswick
    24/7 Home Rescue STAY AWAY!!
    • #1
    • 17th Mar 17, 12:28 PM
    24/7 Home Rescue STAY AWAY!! 17th Mar 17 at 12:28 PM
    Stay away!!
    #61 17th Mar 17, 12:20 PM
    I cannot believe how bad this company is. I called to make a claim after opening an account with 24/7 3 months ago.

    (I had received no contract from the company and forgot to chase this.) busy busy!!

    When telephoning to make a claim I had to wait while the adviser added my details to see if i was covered for dropping pressure to my boiler. I was told NO!!. i asked why, I was told it stated this in my contract. i explained I had not received a contract, to be told it was send to a different email address. funny that the direct debit was in the correct name!!!:
    I asked to speak to a manager, i was told he would call in 24-48 hours. after getting no where at all, I ended the call through frustration and the adviser was not helpful at all.

    I logged on to my account with the reference number I had now been given to check the cover. ''surprise surprise'' no mention of not been covered. one comment only in exclusions ''any outstanding repairs need to be dealt with before entering in to contract''...
    I called back to be put through to a charmless rude adviser called Chantelle who would not let me get a word in at all. when I finally told her my contract said nothing about not been covered, she interrupted and asked me when the problem occurred I said a week ago, she quickly said I was not covered as it clearly says it has to be reported in 24 hours. it doesn't say anything on the online contract I now have access to ..
    I again tried to speak stating I have not had a contract sent to me she then said is your email address ************ I said yes, she then said its been sent to you. I replied why did your colleague say its been sent to a different address? every time I gave an answer she changed to something different, and continued to talk me down.. I asked again to speak to a manager and was told he would tell me the same.
    I said what am I paying for, as it appears to be nothing. I am going to report the company to ombudsman. she was not phased, and continued to be rude and talk over me..

    Where is the imaginary contract that I should have had. I have never made a claim for any insurance, so cannot believe i have been treated this way. I would laugh if I wasn't so upset. this must be fraud, and I truly believe that any good reviews are put on by employees of the company.
    This is the first bad review of any kind I have posted. I feel totally betrayed by these cowboys.

    Can you help me please...
    Last edited by boswick; 17-03-2017 at 12:32 PM. Reason: spelling
Page 1
    • palmawr
    • By palmawr 23rd Aug 17, 5:46 PM
    • 2 Posts
    • 0 Thanks
    palmawr
    • #2
    • 23rd Aug 17, 5:46 PM
    mr g jones
    • #2
    • 23rd Aug 17, 5:46 PM
    Your treatment by 24/7 homerescue is similar to others have endured, when you contact this company their modus operandi is to find ways to disqualify your claim by referring to their infamous T & C which runs into numerous pages and thousands of words they say is stated on your policy copy, unfortunately nobody ever seems to get this copy when they sign up. They then want you to pay call out charges , parts and labour by hiding behind the T&C ploy or by cancelling your claim using deprecation figures as to the value of your boiler compared with parts costs even after paying for an engineer to call out ,which they will then claim is beyond economical repair and the cancel your policy.Because the way they are set up they do not have to be regulated by any official body so its impossible to many a claim although some have complained to trading standards via citizens advice or taken them to court They are set up to take as much money from their customers as possible by using gas engineers( who they do not employ) pay them less than the £75 they try to charge most customers as call out payments and then hide behind the infamous T & C if the parts required are of any real value .I agree with your point that the positive reviews listed on TRUSTPILOT are probably bogus and i have complained to them very recently and asked them to recheck these positive reviews as they are giving this company a veil of respectability they do not deserve . Fooling prospective customers into signing up their true rating should be 0/ 10.It is sad when young and old families who could be just about managing are being fleeced and left without hot water/heating especially in the coming winter periods. Finally sorry about the long rant i hope people will now be aware and keep well away i was fortunately only slightly burnt by this shower but they had a red warning listed on MSE in 2014 and they are still at it !!!!!!!!!!!!!
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