Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • charlie71
    • By charlie71 16th Mar 17, 10:08 PM
    • 12Posts
    • 1Thanks
    charlie71
    Garmin watch - return method
    • #1
    • 16th Mar 17, 10:08 PM
    Garmin watch - return method 16th Mar 17 at 10:08 PM
    Hi all - Hope someone can help. I've got a Garmin watch that has developed fault. It is 10 months old - Chatted to them online - they were pretty good and have said if i send it back they will send me a replacement - (they said it will be as new.. ) but possibly a return. No real problems with this.

    They have asked that I send it back at my expense - and they will send the replacement out. Should they not be paying for this if the watch is faulty?
    My concern is that it may get lost before getting to them - it's a £400 watch - and want to avoid this scenario.

    I'd rather it went back in a method of their choosing and with it being their responsibility - perhaps a courier pick up.

    I guess my question is
    1. Can they do that.
    2. can anyone suggest a secure method of getting the watch to them. (UK based address)

    Thanks -

    Charlie.
Page 1
    • wealdroam
    • By wealdroam 16th Mar 17, 10:29 PM
    • 18,640 Posts
    • 15,519 Thanks
    wealdroam
    • #2
    • 16th Mar 17, 10:29 PM
    • #2
    • 16th Mar 17, 10:29 PM
    Hi all - Hope someone can help. I've got a Garmin watch that has developed fault. It is 10 months old - Chatted to them online - they were pretty good and have said if i send it back they will send me a replacement - (they said it will be as new.. ) but possibly a return. No real problems with this.

    They have asked that I send it back at my expense - and they will send the replacement out. Should they not be paying for this if the watch is faulty?
    My concern is that it may get lost before getting to them - it's a £400 watch - and want to avoid this scenario.

    I'd rather it went back in a method of their choosing and with it being their responsibility - perhaps a courier pick up.

    I guess my question is
    1. Can they do that.
    2. can anyone suggest a secure method of getting the watch to them. (UK based address)

    Thanks -

    Charlie.
    Originally posted by charlie71
    Who are 'them' and 'they' that you keep referring to?

    If you are considering returning the goods to the manufacturer under their guarantee, then, assuming you didn't buy direct from the manufacturer, the manufacturer has to abide by the terms of that guarantee - as do you. So if that guarantee says you pay the postage, then that's what needs to happen.

    If you are referring to whoever sold the thing to you, then things change entirely.
    Before I expand on that perhaps you can tell us when this purchase was made and how you paid for it?
    • charlie71
    • By charlie71 16th Mar 17, 10:35 PM
    • 12 Posts
    • 1 Thanks
    charlie71
    • #3
    • 16th Mar 17, 10:35 PM
    • #3
    • 16th Mar 17, 10:35 PM
    Hi Wealdroam - I was not clear. THEM is Garmin direct

    I bought the watch from Blacks who I spoke to directly and they said they would send it away to Garmin for diagnosis which could take up to 4 weeks.

    I spoke directly to Garmin today and they have said I need to send it to them - I'm just concerned about posting it.

    Purchased online about 10 months ago - possibly by CC but may have been a debit card
    • mije1983
    • By mije1983 16th Mar 17, 10:40 PM
    • 2,506 Posts
    • 18,274 Thanks
    mije1983
    • #4
    • 16th Mar 17, 10:40 PM
    • #4
    • 16th Mar 17, 10:40 PM
    If you are concerned about it getting lost etc, just make sure you pick a postal method that covers the value of the watch. So if it does get lost you have a back up. I've lost count of the threads on here where people have only taken out the minimal insurance and then moan when they can't claim back the full value of the item they were sending after it was lost/damaged.

    If you don't want to do this, then return to Blacks and let them send it away.

    • wealdroam
    • By wealdroam 16th Mar 17, 10:44 PM
    • 18,640 Posts
    • 15,519 Thanks
    wealdroam
    • #5
    • 16th Mar 17, 10:44 PM
    • #5
    • 16th Mar 17, 10:44 PM
    I spoke directly to Garmin today and they have said I need to send it to them - I'm just concerned about posting it.
    Originally posted by charlie71
    Royal Mail Special Delivery is probably appropriate for that value.
    Depending on weight, it will certainly cost less than £10 insured up to £500.
    • DCFC79
    • By DCFC79 16th Mar 17, 10:45 PM
    • 29,519 Posts
    • 18,661 Thanks
    DCFC79
    • #6
    • 16th Mar 17, 10:45 PM
    • #6
    • 16th Mar 17, 10:45 PM
    I take it you have a receipt if you let Blacks sort it ?
    Je Suis Charlie
    • charlie71
    • By charlie71 17th Mar 17, 1:38 AM
    • 12 Posts
    • 1 Thanks
    charlie71
    • #7
    • 17th Mar 17, 1:38 AM
    • #7
    • 17th Mar 17, 1:38 AM
    Thanks all -

    the royal mail suggestion looks the best - It's only £7 and as you said is insured up to £500.
    • naedanger
    • By naedanger 17th Mar 17, 1:45 AM
    • 2,178 Posts
    • 1,760 Thanks
    naedanger
    • #8
    • 17th Mar 17, 1:45 AM
    • #8
    • 17th Mar 17, 1:45 AM
    Thanks all -

    the royal mail suggestion looks the best - It's only £7 and as you said is insured up to £500.
    Originally posted by charlie71
    If you want to be really careful then read the terms and conditions, particularly what you need to do (in the hopefully unlikely) event you need to make a claim. That way you can be sure if you do need to make a claim that you will have the correct evidence to support it. (Don't just rely on what the staff in the PO tell you.)
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,197Posts Today

7,180Users online

Martin's Twitter
  • Byebye! I'm about to stop work & twitter, to instead spend glorious time with Mrs & mini MSE. Wishing u a lovely summer. See u in 10 days.

  • WARNING Did you start Uni in or after 2012? The interest's rising to 6.1%; yet it doesnt work like you think. See https://t.co/IQ8f0Vyetu RT

  • RT @JanaBeee: @MartinSLewis Boris is the anomaly (coffee), the others are versions of normal (beer). Lots of same candidates = vote share d?

  • Follow Martin