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  • FIRST POST
    • jenpen007
    • By jenpen007 16th Mar 17, 8:32 PM
    • 4Posts
    • 0Thanks
    jenpen007
    NPower
    • #1
    • 16th Mar 17, 8:32 PM
    NPower 16th Mar 17 at 8:32 PM
    Received a bill for over £3000 from Npower for a property I moved out of 18 months ago. I have the final bills which were paid. What are they playing at?
Page 1
    • footyguy
    • By footyguy 16th Mar 17, 9:01 PM
    • 3,532 Posts
    • 1,403 Thanks
    footyguy
    • #2
    • 16th Mar 17, 9:01 PM
    • #2
    • 16th Mar 17, 9:01 PM
    Received a bill for over £3000 from Npower for a property I moved out of 18 months ago. I have the final bills which were paid. What are they playing at?
    Originally posted by jenpen007
    Do you understand the bill?

    If not, ask them to explain it

    If you do, do you agree with the bill?

    If not, raise a complaint following their complaint procedure, giving your reasons why you do not agree.

    If you do agree with the bill, I suggest you make arrangements to pay it.

    Good luck!
    • jenpen007
    • By jenpen007 16th Mar 17, 9:07 PM
    • 4 Posts
    • 0 Thanks
    jenpen007
    • #3
    • 16th Mar 17, 9:07 PM
    • #3
    • 16th Mar 17, 9:07 PM
    Thanks. Yes I understand the bill and will be complaining
  • nPower
    • #4
    • 17th Mar 17, 8:42 AM
    • #4
    • 17th Mar 17, 8:42 AM
    Received a bill for over £3000 from Npower for a property I moved out of 18 months ago. I have the final bills which were paid. What are they playing at?
    Originally posted by jenpen007


    Hi jenpen007,

    Please contact us using the details on our profile page so we can help with your billing enquiry.

    Thanks

    Jen
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • jenpen007
    • By jenpen007 17th Mar 17, 1:37 PM
    • 4 Posts
    • 0 Thanks
    jenpen007
    • #5
    • 17th Mar 17, 1:37 PM
    • #5
    • 17th Mar 17, 1:37 PM
    contacted Npower. This matter should now be resolved.
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