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  • FIRST POST
    • Cat3080
    • By Cat3080 16th Mar 17, 8:16 PM
    • 6Posts
    • 0Thanks
    Cat3080
    Insurance renwal - and they have no record of my claim
    • #1
    • 16th Mar 17, 8:16 PM
    Insurance renwal - and they have no record of my claim 16th Mar 17 at 8:16 PM
    I have just contacted my car insurance company as my policy is up for renewal in 2 weeks.
    I questioned what my no claims was, as they advise 5 years and 6 in April.
    Great I thought, but I made a claim through them in 2016 as my car was written off, no one else involved - skidded on black ice.
    The lady said they had no record of it.
    After 20 minutes on hold, they advised it was the underwritters fault for not advising them.
    Bearing in mind when I made the claim I contacted them. And when I insured my new car with them they were fully aware that my previous vehicle was written off by them.
    They have to contact the underwritters and get back to me.
    My main concern are 1 was my last 12 months policy invalid?
    2:- Where do i stand ref my renewal policy and that they advised i have nearly 6 years no claims.
    Any advice would be greatly welcomed
Page 1
    • forgotmyname
    • By forgotmyname 16th Mar 17, 8:24 PM
    • 24,959 Posts
    • 9,899 Thanks
    forgotmyname
    • #2
    • 16th Mar 17, 8:24 PM
    • #2
    • 16th Mar 17, 8:24 PM
    Was it invalid, unlikely. Can they ask for more money? Yes. Should you complain because it was not your fault? Yes.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Cat3080
    • By Cat3080 16th Mar 17, 8:28 PM
    • 6 Posts
    • 0 Thanks
    Cat3080
    • #3
    • 16th Mar 17, 8:28 PM
    • #3
    • 16th Mar 17, 8:28 PM
    Thanks for you quick response.
    The rude manager I spoke to is calling me back tomorrow.
    So watch this space.
    Thanks again
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