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  • FIRST POST
    • BlueJimbo257
    • By BlueJimbo257 16th Mar 17, 7:02 PM
    • 1Posts
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    BlueJimbo257
    EasyJet Cancellation - Not reimbursing costs!
    • #1
    • 16th Mar 17, 7:02 PM
    EasyJet Cancellation - Not reimbursing costs! 16th Mar 17 at 7:02 PM
    Hi all


    I had a flight cancelled by EasyJet in October. Didn't really agree with their reason behind the cancellation (that they knew before they left there would be a delay so made no provision for this), but that's another matter at the moment.


    When the flight was cancelled the replacement flight was booked for the following day. So the airline had to provide us with the usual overnight accommodation, food and drink, transport, calls etc. Only problem was that they failed to provide any of this and we had to foot the bill ourselves. Long story short, flight cancelled at 11am and by 9pm we were finally told by the hotel the last 20 passengers had no more rooms and we had to arrange our own. Rang around and found one.


    Get back to the UK and now EasyJet aren't going to reimburse the calls we had to make to find our own accommodation. It's taken over 35 attempts to contact them regarding this. Call centre in South Africa doesn't have a clue and won't give you their surname as it's 'against company policy' so you can never track anyone down. The social media team are a joke. They take about 3 weeks at a time to respond to emails. Absolutely ridiculous.


    Firstly, any ideas how I can get through to them that they need to reimburse these costs?
    Secondly, never fly with them!
    Thirdly, if you have no option but to fly with them, don't EVER try and claim any money back from them. Get them to pay for everything up front!


    Have had similar encounters with other budget airlines which have been fine with the situation. There's budget airlines and there's EasyJet!
Page 1
    • skint_chick
    • By skint_chick 16th Mar 17, 8:11 PM
    • 640 Posts
    • 5,079 Thanks
    skint_chick
    • #2
    • 16th Mar 17, 8:11 PM
    • #2
    • 16th Mar 17, 8:11 PM
    Did you submit the online claim form with all your booking details? What reason did they give for cancelling your flight? I had a flight cancelled in November and had expenses and 250euro each refunded within a couple of weeks without having to call, I just submitted the online forms for each and uploaded receipts and proofs.
    "I cannot make my days longer so I strive to make them better." Paul Theroux
    • Justice13075
    • By Justice13075 16th Mar 17, 9:10 PM
    • 787 Posts
    • 380 Thanks
    Justice13075
    • #3
    • 16th Mar 17, 9:10 PM
    • #3
    • 16th Mar 17, 9:10 PM
    Download and read Vaubans guide and follow the advice. This should be on the Easyjet thread
    • peachyprice
    • By peachyprice 17th Mar 17, 8:05 AM
    • 17,998 Posts
    • 41,010 Thanks
    peachyprice
    • #4
    • 17th Mar 17, 8:05 AM
    • #4
    • 17th Mar 17, 8:05 AM

    Get back to the UK and now EasyJet aren't going to reimburse the calls we had to make to find our own accommodation.
    Originally posted by BlueJimbo257
    So it's just the phone calls that haven't been reimbursed? You've had your food, hotel and E250?
    Accept your past without regret, handle your present with confidence and face your future without fear
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