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  • FIRST POST
    • glasgowm148
    • By glasgowm148 16th Mar 17, 6:18 PM
    • 118Posts
    • 182Thanks
    glasgowm148
    Halifax/Bank Of Scotland - Thousands in bank charges
    • #1
    • 16th Mar 17, 6:18 PM
    Halifax/Bank Of Scotland - Thousands in bank charges 16th Mar 17 at 6:18 PM
    Hi all,

    I've paid about £2k in bank charges over the past 2yrs, I've emailed asking my bank for these back. They've refused, I opened up a complaint with the ombudsman in Jan, they never got back to me. Emailed asking what the script was, that email was also ignored. Just emailed a third time but not holding my breath.

    Anything else I can do? I'm in 4k worth of debt & financial hardship but my bank don't seem to care, sent me a patronising leaflet on how to manage my money.
    Capital One - 900/1250
    Barclay Card - 400/1050
    Overdraft - 2000/2100
    Personal Debt - 45/2000
    nPower - 1115/1115
Page 1
    • Moneyineptitude
    • By Moneyineptitude 16th Mar 17, 6:44 PM
    • 18,095 Posts
    • 8,425 Thanks
    Moneyineptitude
    • #2
    • 16th Mar 17, 6:44 PM
    • #2
    • 16th Mar 17, 6:44 PM
    Anything else I can do? I'm in 4k worth of debt & financial hardship but my bank don't seem to care, sent me a patronising leaflet on how to manage my money.
    Originally posted by glasgowm148
    Obviously, your banking activity (gleaned from your statements) does not indicate that you are in financial hardship. I'm guessing you are paying for none essentials regularly via your bank account?
    Sky TV, eating out, shopping at Waitrose etc?

    To be deemed in financial hardship you need to be lacking money to pay for household bills like food and utilities and usually in a spiral of charges.

    Simply paying bank charges does not indicate you are in financial hardship.

    Unless you have lost your job, £4k of debt is not an unserviceable amount.

    The Ombudsman cannot help you because the Banks won their court case on Bank Charges around eight years ago. Since then, any refund of Bank Charges is a goodwill gesture by the Bank and they are not obliged to refund anything.

    The only thing I cannot explain is why the Ombudsman has not responded to your E-Mails and explained the situation. Perhaps check the address your are sending to?
    Last edited by Moneyineptitude; 16-03-2017 at 6:50 PM.
    • dunstonh
    • By dunstonh 16th Mar 17, 7:08 PM
    • 86,752 Posts
    • 51,921 Thanks
    dunstonh
    • #3
    • 16th Mar 17, 7:08 PM
    • #3
    • 16th Mar 17, 7:08 PM
    They've refused, I opened up a complaint with the ombudsman in Jan, they never got back to me.
    The FOS wont take on complaints about bank charges any more unless they feel the bank has not considered the hardship correctly. Even then, they can only ask the bank to take another look.

    but my bank don't seem to care, sent me a patronising leaflet on how to manage my money.
    Perhaps they felt you were not in hardship and the real issue was money management. Lets look at hardship....
    1 - What arrears do you have?
    2 - What bills are you struggling to pay?
    3 - Does your spending on your statement include things like pay tv (netflix, sky etc) or buying clothes in places like Next or sandwiches in M&S etc. Is your mobile phone contract high? Is there leisure spending, such as a gym membership.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • glasgowm148
    • By glasgowm148 16th Mar 17, 9:09 PM
    • 118 Posts
    • 182 Thanks
    glasgowm148
    • #4
    • 16th Mar 17, 9:09 PM
    • #4
    • 16th Mar 17, 9:09 PM
    Very little coming out of my bank. Was made redundant 2 years ago, tried self-employed. Got into debt. Now back at my parents and back at college. My only outgoings are my phone bill (£15) and £50 a month I spend on food at ASDA - the rest goes towards debt.

    I just got back ontop of my debts, at the moment I'm paying £30/mo to npower and put the rest on my credit cards (£300/mo usually). Up until dec I was going over my limit on my cards too and getting charged overlimit charges, late payment charges etc
    Capital One - 900/1250
    Barclay Card - 400/1050
    Overdraft - 2000/2100
    Personal Debt - 45/2000
    nPower - 1115/1115
    • Moneyineptitude
    • By Moneyineptitude 16th Mar 17, 9:21 PM
    • 18,095 Posts
    • 8,425 Thanks
    Moneyineptitude
    • #5
    • 16th Mar 17, 9:21 PM
    • #5
    • 16th Mar 17, 9:21 PM
    Now back at my parents and back at college. My only outgoings are my phone bill (£15) and £50 a month I spend on food at ASDA - the rest goes towards debt.
    Originally posted by glasgowm148
    Living with your parents means that you have no mortgage or rent to pay and can afford to divert funds to pay off your debts.

    Clearly, the Bank don't regard you as being in their definition of Financial Hardship.

    Good luck with your studies.

    Head over to the DebtFreeWannabe board for tips about clearing your debt...
    • Nasqueron
    • By Nasqueron 16th Mar 17, 9:28 PM
    • 3,879 Posts
    • 2,133 Thanks
    Nasqueron
    • #6
    • 16th Mar 17, 9:28 PM
    • #6
    • 16th Mar 17, 9:28 PM
    To clarify, did you ask for charges back as they were unfair etc or did you specifically put in a financial hardship claim? It seems very unusual that they would simply dismiss such a case if you have a cycle of debts, charges and no regular income
    • Moneyineptitude
    • By Moneyineptitude 16th Mar 17, 9:42 PM
    • 18,095 Posts
    • 8,425 Thanks
    Moneyineptitude
    • #7
    • 16th Mar 17, 9:42 PM
    • #7
    • 16th Mar 17, 9:42 PM
    It seems very unusual that they would simply dismiss such a case if you have a cycle of debts, charges and no regular income
    Originally posted by Nasqueron
    How is the OP spending £15 on phone bill, £50 a month on food, £30 to Npower and £300 per month on credit card bills if he has no regular income?

    The bank won't have simply dismissed the request for a refund
    I just got back ontop of my debts,
    Originally posted by glasgowm148
    Last edited by Moneyineptitude; 16-03-2017 at 9:44 PM.
    • Nasqueron
    • By Nasqueron 16th Mar 17, 10:01 PM
    • 3,879 Posts
    • 2,133 Thanks
    Nasqueron
    • #8
    • 16th Mar 17, 10:01 PM
    • #8
    • 16th Mar 17, 10:01 PM
    How is the OP spending £15 on phone bill, £50 a month on food, £30 to Npower and £300 per month on credit card bills if he has no regular income?
    Originally posted by Moneyineptitude
    I suppose it you class the £73 odd quid a week on Jobseeker's Allowance and whatever other benefits he gets as regular income maybe. He said he's paying off debts yes but without a salary it could take a long time to pay off

    The bank won't have simply dismissed the request for a refund
    Originally posted by Moneyineptitude
    If he simply asked for a refund of charges, I bet you they will. OP stated he simply asked for the 2k of charges to be refunded, bank will almost certainly have gone down the "unfair charges" response.

    If OP had stated he's in financial hardship and spoken to that team, explained the cycle of charges meaning he can't clear the debt it's a different matter

    Bene
    • dunstonh
    • By dunstonh 16th Mar 17, 10:07 PM
    • 86,752 Posts
    • 51,921 Thanks
    dunstonh
    • #9
    • 16th Mar 17, 10:07 PM
    • #9
    • 16th Mar 17, 10:07 PM
    If the op is being supported by parents though a life choice to return to study then hardship is not really the case. That maybe what the problem is. Especially if he/she is now back in control of it.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 16th Mar 17, 10:39 PM
    • 18,095 Posts
    • 8,425 Thanks
    Moneyineptitude
    OP stated he simply asked for the 2k of charges to be refunded, bank will almost certainly have gone down the "unfair charges" response.
    Originally posted by Nasqueron
    Generally speaking, even a flat out refusal will still result in the Bank offering to look with the customer at their financial situation if they wish it.

    I think the issue is that the OP is back living at home with his parents...
    • glasgowm148
    • By glasgowm148 17th Mar 17, 12:20 AM
    • 118 Posts
    • 182 Thanks
    glasgowm148
    To clarify, did you ask for charges back as they were unfair etc or did you specifically put in a financial hardship claim? It seems very unusual that they would simply dismiss such a case if you have a cycle of debts, charges and no regular income
    Originally posted by Nasqueron
    Just asked for the charges back as they were unfair considering they were accrued due to overdraft fee's, not my spending. i,e: regular overdraft fee's would put me £10 over my overdraft, if it took me 10 days to get money to resolve this they would charge me £80 the next month.

    Paying it off with my bursary, not being supported by parents - technically living with my gran on paper
    Capital One - 900/1250
    Barclay Card - 400/1050
    Overdraft - 2000/2100
    Personal Debt - 45/2000
    nPower - 1115/1115
    • Moneyineptitude
    • By Moneyineptitude 17th Mar 17, 12:26 AM
    • 18,095 Posts
    • 8,425 Thanks
    Moneyineptitude
    Just asked for the charges back as they were unfair considering they were accrued due to overdraft fee's, not my spending. i,e: regular overdraft fee's would put me £10 over my overdraft, if it took me 10 days to get money to resolve this they would charge me £80 the next month.
    Originally posted by glasgowm148
    Not a valid complaint I'm afraid. The Banks won their court case on "unfair" charges eight years ago. Of course the charges were accrued by your (over) spending. You had the choice not to allow the overdraft to exceed your agreed limit. You were never going to get a full refund with a demand like that.

    Go back to the Bank and explain your exact financial situation. You may well still get a goodwill refund of (some) charges, typically those from the last six months. Expect them to want to know exactly what incomings and outgoings you have. Remember they don't have to refund anything at all..
    • dunstonh
    • By dunstonh 17th Mar 17, 1:44 AM
    • 86,752 Posts
    • 51,921 Thanks
    dunstonh
    Just asked for the charges back as they were unfair
    Charges are not unfair. I'm surprised they didnt reply telling you about the supreme court case.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Nasqueron
    • By Nasqueron 17th Mar 17, 9:28 AM
    • 3,879 Posts
    • 2,133 Thanks
    Nasqueron
    Just asked for the charges back as they were unfair considering they were accrued due to overdraft fee's, not my spending. i,e: regular overdraft fee's would put me £10 over my overdraft, if it took me 10 days to get money to resolve this they would charge me £80 the next month.

    Paying it off with my bursary, not being supported by parents - technically living with my gran on paper
    Originally posted by glasgowm148
    Unfair charges complaints will always be rejected due to the 2009 case

    You need to go back to HBOS and explain you are in current financial hardship and ask for help, as you complained about unfair charges they will simply bounce it. Genuine hardship cases where you are living hand to mouth and stuck in a cycle of charges should be looked at properly and can mean a refund of some charges, a freeze of future charges etc

    See details below

    https://www.bankofscotland.co.uk/HelpCentre/dealing-with-financial-difficulties/
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