Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • NeillB
    • By NeillB 16th Mar 17, 5:23 PM
    • 30Posts
    • 1Thanks
    NeillB
    Are BT Legally required to inform of price rises
    • #1
    • 16th Mar 17, 5:23 PM
    Are BT Legally required to inform of price rises 16th Mar 17 at 5:23 PM
    Hi
    It has become abit of a problem for me as I am never told about price rises or changes in contract. It all started when I went paperless billing, paying by direct debit and paying line rental for a year in advance. I have had numerous conversations with the complaints department. Ive received 3 letters with three different names but my address telling me about Aprils rise. Otherwise I would never have known.

    Surely BT are legally bound to tell me by post or email about changes to my contract? Many thanks for any help or advice given.
Page 1
    • lee111s
    • By lee111s 16th Mar 17, 5:26 PM
    • 2,769 Posts
    • 1,905 Thanks
    lee111s
    • #2
    • 16th Mar 17, 5:26 PM
    • #2
    • 16th Mar 17, 5:26 PM
    They email it out to every customer. I suggest you check which primary email address they hold for you.
    • pogofish
    • By pogofish 16th Mar 17, 5:35 PM
    • 7,345 Posts
    • 7,365 Thanks
    pogofish
    • #3
    • 16th Mar 17, 5:35 PM
    • #3
    • 16th Mar 17, 5:35 PM
    BT don't seem to be required or even care to inform you that you are a customer before trying to screw money out of you!
    • lee111s
    • By lee111s 16th Mar 17, 5:54 PM
    • 2,769 Posts
    • 1,905 Thanks
    lee111s
    • #4
    • 16th Mar 17, 5:54 PM
    • #4
    • 16th Mar 17, 5:54 PM
    BT don't seem to be required or even care to inform you that you are a customer before trying to screw money out of you!
    Originally posted by pogofish
    Source of this information?
    • pogofish
    • By pogofish 16th Mar 17, 6:05 PM
    • 7,345 Posts
    • 7,365 Thanks
    pogofish
    • #5
    • 16th Mar 17, 6:05 PM
    • #5
    • 16th Mar 17, 6:05 PM
    BT themselves - Been banging heads with them - right up to "executive" level for the last year or so over money they claim I owe them, despite my never having been a customer!

    It would have been nice to get a bill or something else from them to actually tell me I was a customer - even if it was only so I could have told them to take a hike before the debt demands came-in!
    Last edited by pogofish; 16-03-2017 at 6:07 PM.
    • NeillB
    • By NeillB 18th Mar 17, 2:45 PM
    • 30 Posts
    • 1 Thanks
    NeillB
    • #6
    • 18th Mar 17, 2:45 PM
    • #6
    • 18th Mar 17, 2:45 PM
    Checked multiple times which email they hold and its the right one. Im wondering if its anything do with the fact that my email address isnt a BT one? Stopped using my BT email long ago due to problems....suprise surprise!

    Anyone any similar situation like me with no notifications being provided by BT?
    • JJ Egan
    • By JJ Egan 18th Mar 17, 2:47 PM
    • 9,479 Posts
    • 3,872 Thanks
    JJ Egan
    • #7
    • 18th Mar 17, 2:47 PM
    • #7
    • 18th Mar 17, 2:47 PM
    My email is not a BT one and i never have problems with my account and notification .
    They sent notification i asked could i leave a few weeks latter they sent text and email saying we have a better deal for you .

    Its possible your email service blocked the mail .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

950Posts Today

7,215Users online

Martin's Twitter