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  • FIRST POST
    • t&fmotors
    • By t&fmotors 16th Mar 17, 2:20 PM
    • 2Posts
    • 0Thanks
    t&fmotors
    opus energy
    • #1
    • 16th Mar 17, 2:20 PM
    opus energy 16th Mar 17 at 2:20 PM
    Hi all.
    Does anyone no if a verbal(over the phone)contract is legally binding.
    My boss when we relocated was hounded by the shower of **** known as OPUS energy non stop until he agreed to use them over the phone.
    since then hes tried to get out of it to be told the call was recorded and that's legally binding.
    they ring constantly after money.
    not a good business to deal with...any help would be gratefull
Page 1
    • Robin9
    • By Robin9 16th Mar 17, 5:28 PM
    • 1,268 Posts
    • 789 Thanks
    Robin9
    • #2
    • 16th Mar 17, 5:28 PM
    • #2
    • 16th Mar 17, 5:28 PM
    I had the opposite experience with OPUS. Straightforward and competitive for my consumption.

    Yes the phone contract is legal.
    • Neil Jones
    • By Neil Jones 16th Mar 17, 7:13 PM
    • 406 Posts
    • 194 Thanks
    Neil Jones
    • #3
    • 16th Mar 17, 7:13 PM
    • #3
    • 16th Mar 17, 7:13 PM
    This is a business energy company, business energy doesn't "enjoy" most of the perks domestic energy gets. Cooling off periods don't exist, switching via the likes of the Energy Club doesn't exist, it's almost always done over the phone and prices are more expensive in the first place (though a business can reclaim/offset those costs further down the line).
    • Lynn Opus
    • By Lynn Opus 17th Mar 17, 10:06 AM
    • 1 Posts
    • 0 Thanks
    Lynn Opus
    • #4
    • 17th Mar 17, 10:06 AM
    Please contact us
    • #4
    • 17th Mar 17, 10:06 AM
    I'm sorry to hear that you are experiencing problems with our service, and I'd like to have our Customer Care team look into the matter. Could you please contact the team and provide them with your account information so they can assist? They can be reached at 0800 630 0841.
    Thanks - Lynn from Opus Energy
    • t&fmotors
    • By t&fmotors 17th Mar 17, 2:42 PM
    • 2 Posts
    • 0 Thanks
    t&fmotors
    • #5
    • 17th Mar 17, 2:42 PM
    • #5
    • 17th Mar 17, 2:42 PM
    hi lynn opus.
    have tried your customer care (if that's what it is) no help at all.
    should have googled the company before having any phone conversation as its all taped and that's apparently a contract !!!
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