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  • FIRST POST
    • Emsam
    • By Emsam 16th Mar 17, 1:06 PM
    • 7Posts
    • 0Thanks
    Emsam
    Falsely accused of shoplifting
    • #1
    • 16th Mar 17, 1:06 PM
    Falsely accused of shoplifting 16th Mar 17 at 1:06 PM
    Just recently myself and my son ( is 23 with learning disabilities) have been accused of shoplifting in our local store. This store is a very big name store in the UK.
    We weren't detained or searched in the store. I was in the shop buying my daughter (is 14 & is a selective mute.) something for her breakfast a drink and some water and the store manager came up to me and asked to have a word with me at the back of the store.
    I was in a rush as we had to get to my daughter's bus stop so I told her this.
    She said to me that I might as well put the goods down as I'm not going to be served as myself and my son had been seen on CCTV shoplifting.
    I was gobsmacked to say the least.
    I asked to see the CCTV footage of us stealing and she said No I can't do that.
    So being very shocked and confused I just said to her but I don't steal, and she said very aggressively Yes you were!!!
    At that point I put the goods back and walked out of the store to find my daughter crying
    What can I do?
    What are my rights and how far should I go?

    This is what I have done so far.
    I have emailed the company customer care staff twice and rung them. I have only had one email back from the first contact email from them.
    Solicitors can't help because I wasn't arrested or have police involvement.
    CAB can't help yet only if I'm not happy with the outcome.
    The police lady I spoke to was very kind understanding and helpful and gave me a lot questions to ask them.
    I am now getting a letter of complaint together to send to head office. (I will be keeping a copy of that letter)
    I just hate the waiting & not knowing. It's all just so inconvenient and unfair.
Page 2
    • marliepanda
    • By marliepanda 16th Mar 17, 10:08 PM
    • 4,560 Posts
    • 9,182 Thanks
    marliepanda
    Ok to clear a few questions.
    We were not eating in store.
    I know my son's behaviours and stealing is not one of them.
    Neither of us have ever shop lifted before.
    It's an absolute disgrace the way she spoke to me. The reason I requested to see CCTV was because my daughter had already missed her bus and I wasn't in a hurry anymore.
    I left the store at the point I did because I'm not very comfortable complaining in public verbally.
    It does matter about my daughter and her selective mutism as this has affected her confidence and faith in the human race and she feels nervous going out anyway but she feels 10x worse now.
    Originally posted by Emsam
    So you went from being in a rush for a bus to her missing the bus and no longer being in a rush in the time it took for the manager to say 'we've got you shoplifting on cctv.'

    Also you lost me at 'lost faith in the human race' you need to talk to your daughter and allow her to realise that not everyone is the same and she will encounter many different people in life. Allowing one negative incident to 'affect her faith in the human race' is overreacting. In fact this whole thing is overreacting.
    Survey Earnings 2017 - £163
    • marliepanda
    • By marliepanda 16th Mar 17, 10:10 PM
    • 4,560 Posts
    • 9,182 Thanks
    marliepanda
    I contacted the solicitors because I wanted support and advice.
    Same for CAB.
    The police lady was very helpful and informative and didnt once give me the impression that I was wasting her time at all.
    Originally posted by Emsam
    Youve wasted too much of your own time and sanity on this already.

    Which part of this outcome is going to fix your daughters faith in humanity? None. You being a sensible and rational human and teaching her how to properly deal with conflict and confrontation is a far better use of your time.
    Survey Earnings 2017 - £163
    • dekaspace
    • By dekaspace 16th Mar 17, 10:13 PM
    • 3,044 Posts
    • 2,349 Thanks
    dekaspace
    Youve wasted too much of your own time and sanity on this already.

    Which part of this outcome is going to fix your daughters faith in humanity? None. You being a sensible and rational human and teaching her how to properly deal with conflict and confrontation is a far better use of your time.
    Originally posted by marliepanda
    In the posters defence that sort of attitude shows how mental health and potential disabilities are ignored these days a one sized fits all sort of thing.

    I assume the time taken for the manager to approach and stop, and tensions rising would at very least be 2 minutes if not 3 or 4 minutes, maybe that in itself could of been the problem, the manager or staff saw kids acting strange not realising they had issues then rushing off and assuming they were suspicious.

    I tend to find people with attitudes like yours are the first to complain if something happened to them,
    • Emsam
    • By Emsam 16th Mar 17, 10:13 PM
    • 7 Posts
    • 0 Thanks
    Emsam
    Ok the items I had picked up I was already in the que waiting to pay for them. I hadn't walked out with anything that wasn't paid for.
    The day I suspect she was referring to, I was browsing the shop as I prefer to browse when a shop is quiet. I was looking at the offers they had and talking to my son about mini eggs which size had the best value for money.
    We both paid for everything we picked up.
    • marliepanda
    • By marliepanda 16th Mar 17, 10:17 PM
    • 4,560 Posts
    • 9,182 Thanks
    marliepanda
    In the posters defence that sort of attitude shows how mental health and potential disabilities are ignored these days a one sized fits all sort of thing.

    I assume the time taken for the manager to approach and stop, and tensions rising would at very least be 2 minutes if not 3 or 4 minutes, maybe that in itself could of been the problem, the manager or staff saw kids acting strange not realising they had issues then rushing off and assuming they were suspicious.

    I tend to find people with attitudes like yours are the first to complain if something happened to them,
    Originally posted by dekaspace
    Two - four minutes?! Have you even read the opening post?! It looks like twenty seconds at best.

    I've worked with children with learning difficulties including those with selective mutism. I know one size does not fits all, but I also know having parents who make mountains out of molehills does not make for a healthy environment for any child, a child with issues or not.
    Survey Earnings 2017 - £163
    • Moneyineptitude
    • By Moneyineptitude 16th Mar 17, 10:26 PM
    • 18,863 Posts
    • 9,017 Thanks
    Moneyineptitude
    Still can't see any Consumer Rights issue here...
    • Emsam
    • By Emsam 16th Mar 17, 10:28 PM
    • 7 Posts
    • 0 Thanks
    Emsam
    Do you know anyone with anxiety? I suspect not. My daughter is very clever & competent person in her own way.
    I have taught her certain ways to deal with confrontational situations.
    There is nothing wrong with the way I have dealt with this issue.
    Quite frankly most people on here haven't got any idea what myself and my family feels about this situation.
    I will teach my daughter not to show herself up by screaming ranting & crying but to walk calm.ly away and seek advice.
    Which is what I was trying to do on here.
    Seems it's a waste of time with most people.
    Thank you to those who have shown some understanding.
    My son has a learning disability not behaviour problems. If that was the case I'd look into it.
    I have also requested A form for the CCTV image of which I'll be charged £10.
    • Mr.Generous
    • By Mr.Generous 16th Mar 17, 10:48 PM
    • 1,609 Posts
    • 2,404 Thanks
    Mr.Generous
    OP some of your posts sound quite selective. You say you were queueing up to pay and hadn't left the store. Can I ask where was your shopping at this time? Where any of the items you had not paid for in one of your bags or pockets or concealed somewhere? Shop staff do not catch shoplifters by happening to see them take something, they start watching because of body language or behaviours in store. Do you think the cctv might show something being selected from a display and either having packaging / security tag removed or item being concealed? If you are certain it won't I imagine the store have made a mistake and will be apologising and probably offering you a voucher as a gesture of good will.
    • AndyMc.....
    • By AndyMc..... 16th Mar 17, 11:25 PM
    • 733 Posts
    • 554 Thanks
    AndyMc.....
    Ok the items I had picked up I was already in the que waiting to pay for them. I hadn't walked out with anything that wasn't paid for.
    The day I suspect she was referring to, I was browsing the shop as I prefer to browse when a shop is quiet. I was looking at the offers they had and talking to my son about mini eggs which size had the best value for money.
    We both paid for everything we picked up.
    Originally posted by Emsam

    What lead you to suspect that?

    Drip feeding information won't get you the best advice.
    • theonlywayisup
    • By theonlywayisup 17th Mar 17, 6:52 AM
    • 10,591 Posts
    • 7,109 Thanks
    theonlywayisup
    What lead you to suspect that?

    Drip feeding information won't get you the best advice.
    Originally posted by AndyMc.....
    Indeed, which takes me back to my first comment. Perhaps she was seen or suspected of shoplifting on another occasion.
    • lewishardwick
    • By lewishardwick 17th Mar 17, 8:06 AM
    • 450 Posts
    • 522 Thanks
    lewishardwick
    In the grand scheme of things, there's very little recourse for you here.

    Your daughter's mental wellbeing is of no relevance.

    Your best chance of any positive outcome is to write a complaint to the store asking for the CCTV footage. Also send this complaint to their head office.

    Don't expect any more than that. Retail stores are private businesses and can withdraw their invitation to you shopping there at any time, for any reason (that they don't need to tell you).
    • Pollycat
    • By Pollycat 17th Mar 17, 10:09 AM
    • 17,028 Posts
    • 42,966 Thanks
    Pollycat
    Just recently myself and my son ( is 23 with learning disabilities) have been accused of shoplifting in our local store. This store is a very big name store in the UK.
    We weren't detained or searched in the store. I was in the shop buying my daughter (is 14 & is a selective mute.) something for her breakfast a drink and some water and the store manager came up to me and asked to have a word with me at the back of the store.
    I was in a rush as we had to get to my daughter's bus stop so I told her this.
    She said to me that I might as well put the goods down as I'm not going to be served as myself and my son had been seen on CCTV shoplifting.
    I was gobsmacked to say the least.
    I asked to see the CCTV footage of us stealing and she said No I can't do that.
    So being very shocked and confused I just said to her but I don't steal, and she said very aggressively Yes you were!!!
    At that point I put the goods back and walked out of the store to find my daughter crying
    What can I do?
    What are my rights and how far should I go?

    This is what I have done so far.

    I have emailed the company customer care staff twice and rung them. I have only had one email back from the first contact email from them.
    Solicitors can't help because I wasn't arrested or have police involvement.
    CAB can't help yet only if I'm not happy with the outcome.
    The police lady I spoke to was very kind understanding and helpful and gave me a lot questions to ask them.
    I am now getting a letter of complaint together to send to head office. (I will be keeping a copy of that letter)
    I just hate the waiting & not knowing. It's all just so inconvenient and unfair.
    Originally posted by Emsam
    I had an 'incident' in my local Tesco a couple of weeks ago.

    I bought maybe 20 items including 2 packs of reduced meat from the fresh meat counter - i.e. not pre-packaged.

    They wouldn't scan so the assistant (on the self service tills) manually input the barcode numbers. She also said that these reduced labels often wouldn't scan.

    I was - like the OP - dashing for the bus so was halfway across the car park with my shopping trolley when I became aware that someone was shouting at me.
    It was the security guard who told me that I'd set the alarm off as I'd left the store. I had a woolly hat on at the time and, being preoccupied, hadn't heard it.

    So I went back to store and emptied my items onto the CS desk, a CS woman came up and said 'it'll be these reduced items, we often have problems with them'.
    Security guy and CS woman checked my items against the receipt and we all agreed that I'd paid for everything.

    The questions I posed in-store (but didn't get a satisfactory answer to) were:

    "Why - when staff are clearly aware of problems with bar codes, are you not doing something about it?"

    "Why do these bar codes set the alarm off when the item has clearly been paid for?"

    At home, I complained to Tesco who originally misunderstood and thought I was complaining about the staff involved - which I wasn't.

    Anyway after a few emails back and forth between me and a guy in Tesco CS, we understood each other and he forwarded my complaint to the manager of the store and sent me a £10 moneycard.

    Have I been short-changed?
    Should I have contacted a solicitor?
    • Manxman in exile
    • By Manxman in exile 17th Mar 17, 12:31 PM
    • 617 Posts
    • 399 Thanks
    Manxman in exile

    Anyway after a few emails back and forth between me and a guy in Tesco CS, we understood each other and he forwarded my complaint to the manager of the store and sent me a £10 moneycard.

    Have I been short-changed?
    Should I have contacted a solicitor?
    Originally posted by Pollycat

    Actually I read this that Pollycat was content with the outcome and that the last two comments were intended to be ironic.
    • naedanger
    • By naedanger 17th Mar 17, 12:43 PM
    • 2,178 Posts
    • 1,764 Thanks
    naedanger
    Actually I read this that Pollycat was content with the outcome and that the last two comments were intended to be ironic.
    Originally posted by Manxman in exile
    Agreed. I have deleted my reply.
    • Pollycat
    • By Pollycat 17th Mar 17, 1:19 PM
    • 17,028 Posts
    • 42,966 Thanks
    Pollycat
    Actually I read this that Pollycat was content with the outcome and that the last two comments were intended to be ironic.
    Originally posted by Manxman in exile
    You are indeed correct - should perhaps have used a smiley.

    I bought a reduced item last week which didn't scan and had to be manually input. Again, the assistant on the self-serve tills made the comment that it's a regular problem.

    But at least I didn't set the alarm off this time so maybe they've sorted that issue out.
    I did email Tesco CS again & told them it wasn't sorted.

    If reduced items continue to not scan, I'll bring it up again.
    And I now have the email address of someone in Tesco customer services who (I think he may live to regret this ) assures me he'll be happy to help if I have any more issues.

    Apologies for hi-jacking the thread.
    Just thought someone might be interested in how I dealt with a problem (although I wasn't accused of shoplifting).
    • Manxman in exile
    • By Manxman in exile 17th Mar 17, 2:18 PM
    • 617 Posts
    • 399 Thanks
    Manxman in exile
    Agreed. I have deleted my reply.
    Originally posted by naedanger

    No worries.


    My wife informs me that I suffer from irony blindness all the time!
    • naedanger
    • By naedanger 17th Mar 17, 3:43 PM
    • 2,178 Posts
    • 1,764 Thanks
    naedanger
    No worries.


    My wife informs me that I suffer from irony blindness all the time!
    Originally posted by Manxman in exile
    Sometimes it can be difficult to spot - but not in Pollycat's post where the irony was clear if I had read it properly. I am glad you highlighted it quickly so I could delete my post.

    (I have a bad habit of skimming posts and missing key points.)
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