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  • FIRST POST
    • Emsam
    • By Emsam 16th Mar 17, 1:06 PM
    • 7Posts
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    Emsam
    Falsely accused of shoplifting
    • #1
    • 16th Mar 17, 1:06 PM
    Falsely accused of shoplifting 16th Mar 17 at 1:06 PM
    Just recently myself and my son ( is 23 with learning disabilities) have been accused of shoplifting in our local store. This store is a very big name store in the UK.
    We weren't detained or searched in the store. I was in the shop buying my daughter (is 14 & is a selective mute.) something for her breakfast a drink and some water and the store manager came up to me and asked to have a word with me at the back of the store.
    I was in a rush as we had to get to my daughter's bus stop so I told her this.
    She said to me that I might as well put the goods down as I'm not going to be served as myself and my son had been seen on CCTV shoplifting.
    I was gobsmacked to say the least.
    I asked to see the CCTV footage of us stealing and she said No I can't do that.
    So being very shocked and confused I just said to her but I don't steal, and she said very aggressively Yes you were!!!
    At that point I put the goods back and walked out of the store to find my daughter crying
    What can I do?
    What are my rights and how far should I go?

    This is what I have done so far.
    I have emailed the company customer care staff twice and rung them. I have only had one email back from the first contact email from them.
    Solicitors can't help because I wasn't arrested or have police involvement.
    CAB can't help yet only if I'm not happy with the outcome.
    The police lady I spoke to was very kind understanding and helpful and gave me a lot questions to ask them.
    I am now getting a letter of complaint together to send to head office. (I will be keeping a copy of that letter)
    I just hate the waiting & not knowing. It's all just so inconvenient and unfair.
Page 1
    • The Old Bag
    • By The Old Bag 16th Mar 17, 2:49 PM
    • 4,550 Posts
    • 22,192 Thanks
    The Old Bag
    • #2
    • 16th Mar 17, 2:49 PM
    • #2
    • 16th Mar 17, 2:49 PM
    Inconvenient is not the word I would use.
    I don't think this is the right area to get the right sort of advice.....
    • lammy82
    • By lammy82 16th Mar 17, 4:12 PM
    • 240 Posts
    • 226 Thanks
    lammy82
    • #3
    • 16th Mar 17, 4:12 PM
    • #3
    • 16th Mar 17, 4:12 PM
    You've put in a complaint, so there's nothing more to do, really.

    When you say "waiting & not knowing", what don't you know? Whether you're permanently banned from the store? Or just whether you get an apology?

    What outcome would you like?
    • loftykins
    • By loftykins 16th Mar 17, 4:33 PM
    • 21 Posts
    • 19 Thanks
    loftykins
    • #4
    • 16th Mar 17, 4:33 PM
    • #4
    • 16th Mar 17, 4:33 PM
    never heard of being accused of shoplifting while still in the store, did you eat or drink anything while in the store?
    If they saw you take something and had it on cctv why would they let you leave the store with the items?
    • marliepanda
    • By marliepanda 16th Mar 17, 4:43 PM
    • 4,780 Posts
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    marliepanda
    • #5
    • 16th Mar 17, 4:43 PM
    • #5
    • 16th Mar 17, 4:43 PM
    never heard of being accused of shoplifting while still in the store, did you eat or drink anything while in the store?
    If they saw you take something and had it on cctv why would they let you leave the store with the items?
    Originally posted by loftykins
    I don't think this happened in the case the OP describes, but in many places you havent actually stolen it until you pas the last possible place to pay for it, aka, outside.

    Anyway, OP. Were you doing anything which could have been considered suspicious? Putting items in a bag for life? You say your son has a LD, was he doing anything which to an outsider who does not know his behaviours be misinterpreted? (my grandad had dementia, he would pick up things in shops and pocket them, all the time)

    However, the bones of it are. You were 'accused' in store, declined to discuss it and were not searched or detained. You left the store. Thats it. Youve made a complaint regarding how you were treated. What else do you want? An apology?
    Put it this way, you're not going to get anything else, money etc (maybe a small 'go away' voucher) there's no compensation for making a child cry and making you feel inconvenienced(?) and annoyed
    Last edited by marliepanda; 16-03-2017 at 4:52 PM.
    Survey Earnings 2017 - £163
    • loftykins
    • By loftykins 16th Mar 17, 5:21 PM
    • 21 Posts
    • 19 Thanks
    loftykins
    • #6
    • 16th Mar 17, 5:21 PM
    • #6
    • 16th Mar 17, 5:21 PM
    that's my point, you have not stolen anything until you leave the store without paying for it.
    Perhaps they were helping themselves to pick n mix or something similar (theft by consumption)
    I am also confused as to why the OP didn't have time for a word with the manager but had time to view the cctv if they were allowed.

    My bet is that there is a lot more to this story the OP is not telling us.
    I also fail to see the relevance of her children's disabilities.
    • marliepanda
    • By marliepanda 16th Mar 17, 5:32 PM
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    marliepanda
    • #7
    • 16th Mar 17, 5:32 PM
    • #7
    • 16th Mar 17, 5:32 PM
    Well if there was concealment or consumption then yes.

    Selective mutism on its own isn't a disability, but it's irrelevant, agreed. As are the sons unless he was doing something due to his LD which could be misinterpreted (easily done)

    Shop managers don't tend to accuse people for no reason and in the manner which always seems to find its way onto news sites and forums.

    Even if the shop manager had ran at them shouting 'stop thief' there wouldn't be a combo claim to answer. Why solicitors have been mentioned is crazy, as is the CAB. And the police?! What a waste of everyone's time. You simply say 'I'm not stealing and you should get your story straight before accusing. I'll be taking my custom elsewhere' end of story.
    Survey Earnings 2017 - £163
    • maninthestreet
    • By maninthestreet 16th Mar 17, 5:57 PM
    • 15,133 Posts
    • 13,557 Thanks
    maninthestreet
    • #8
    • 16th Mar 17, 5:57 PM
    • #8
    • 16th Mar 17, 5:57 PM
    Request a copy of the CCTV evidence, under the DP Act, Subject Access Request (SAR).
    "You were only supposed to blow the bl**dy doors off!!"
    • marliepanda
    • By marliepanda 16th Mar 17, 6:25 PM
    • 4,780 Posts
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    marliepanda
    • #9
    • 16th Mar 17, 6:25 PM
    • #9
    • 16th Mar 17, 6:25 PM
    Request a copy of the CCTV evidence, under the DP Act, Subject Access Request (SAR).
    Originally posted by maninthestreet
    Why waste a tenner?
    Survey Earnings 2017 - £163
    • shaun from Africa
    • By shaun from Africa 16th Mar 17, 6:51 PM
    • 9,595 Posts
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    shaun from Africa
    Why waste a tenner?
    Originally posted by marliepanda

    The store concerned may not levy a charge for supply a copy of the CCTV recording.
    The £10 is only the maximum that can be charged and not an amount that must be charged.
    • marliepanda
    • By marliepanda 16th Mar 17, 6:52 PM
    • 4,780 Posts
    • 9,633 Thanks
    marliepanda
    The store concerned may not levy a charge for supply a copy of the CCTV recording.
    The £10 is only the maximum that can be charged and not an amount that must be charged.
    Originally posted by shaun from Africa
    Okay, so even if it is free, the OP either gets a film of some possibly suspicious activity, or one with absolutely nothing.

    It will make zero difference to the outcome of this.
    Survey Earnings 2017 - £163
    • powerful_Rogue
    • By powerful_Rogue 16th Mar 17, 7:17 PM
    • 3,301 Posts
    • 4,790 Thanks
    powerful_Rogue
    that's my point, you have not stolen anything until you leave the store without paying for it.
    Originally posted by loftykins
    That's not correct.
    • theonlywayisup
    • By theonlywayisup 16th Mar 17, 7:19 PM
    • 11,198 Posts
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    theonlywayisup
    As it's a local store, could they have been "caught on CCTV shoplifting" previously but only identified on this visit?
    • naedanger
    • By naedanger 16th Mar 17, 7:20 PM
    • 2,191 Posts
    • 1,772 Thanks
    naedanger
    Okay, so even if it is free, the OP either gets a film of some possibly suspicious activity, or one with absolutely nothing.

    It will make zero difference to the outcome of this.
    Originally posted by marliepanda
    Well if there is no unusual activity then it supports the op's complaint to the store.

    If there is unusual activity then it may help the op understand why they were falsely accused e.g they may be able to understand why they were suspected of theft.

    I don't think the op is due any legal redress but if they are looking for an explanation, and have been told they were caught on cctv, then demanding the cctv footage seems a good idea to me.
    • Moneyineptitude
    • By Moneyineptitude 16th Mar 17, 8:59 PM
    • 18,736 Posts
    • 9,989 Thanks
    Moneyineptitude
    As it's a local store, could they have been "caught on CCTV shoplifting" previously but only identified on this visit?
    Originally posted by theonlywayisup
    This was my suspicion on reading the OP too. The manager may well have been referring to a prior instance and wanted to avoid a reoccurrence without actually calling the police etc.

    Regardless, this doesn't have anything to do with Consumer Rights..
    • Emsam
    • By Emsam 16th Mar 17, 9:50 PM
    • 7 Posts
    • 0 Thanks
    Emsam
    The outcome I'd like is for an apology and to feel welcome back in the shop so that I'm not inconvenienced.
    • Emsam
    • By Emsam 16th Mar 17, 9:52 PM
    • 7 Posts
    • 0 Thanks
    Emsam
    Maybe you'd like to suggest a forum?
    I've seen other posts about false accusations of shoplifting on this before and no one complained.
    • wealdroam
    • By wealdroam 16th Mar 17, 9:59 PM
    • 18,650 Posts
    • 15,552 Thanks
    wealdroam
    I've seen other posts about false accusations of shoplifting on this before and no one complained.
    Originally posted by Emsam
    Can you perhaps point us to one of those shoplifting threads where no-one has complained?
    • Emsam
    • By Emsam 16th Mar 17, 10:04 PM
    • 7 Posts
    • 0 Thanks
    Emsam
    Ok to clear a few questions.
    We were not eating in store.
    I know my son's behaviours and stealing is not one of them.
    Neither of us have ever shop lifted before.
    It's an absolute disgrace the way she spoke to me. The reason I requested to see CCTV was because my daughter had already missed her bus and I wasn't in a hurry anymore.
    I left the store at the point I did because I'm not very comfortable complaining in public verbally.
    It does matter about my daughter and her selective mutism as this has affected her confidence and faith in the human race and she feels nervous going out anyway but she feels 10x worse now.
    • Emsam
    • By Emsam 16th Mar 17, 10:08 PM
    • 7 Posts
    • 0 Thanks
    Emsam
    I contacted the solicitors because I wanted support and advice.
    Same for CAB.
    The police lady was very helpful and informative and didnt once give me the impression that I was wasting her time at all.
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