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  • FIRST POST
    • CPS
    • By CPS 16th Mar 17, 12:36 PM
    • 170Posts
    • 40Thanks
    CPS
    BT Hub6 wont stay connected to Smart TV
    • #1
    • 16th Mar 17, 12:36 PM
    BT Hub6 wont stay connected to Smart TV 16th Mar 17 at 12:36 PM
    I cant watch Netflix / youtube etc. on my Samsung TV as it either wont load or when it does load it buffers like crazy. This wasn't a problem with the previous Hub I had. All other mobile devices etc work fine. It is a wireless connection. The TV is down a flight a stairs but really not that far.


    I have been on chat with BT 3 times now. Seemed to make progress last night where they talked me through splitting the connections (2.4gz and 5gz) and putting them on different channels. It worked for a bit after resetting the hub but now back to being rubbish.


    Anyone any suggestions before I try BT for a 4th time??


    Thanks
Page 1
    • lee111s
    • By lee111s 16th Mar 17, 12:39 PM
    • 2,866 Posts
    • 1,950 Thanks
    lee111s
    • #2
    • 16th Mar 17, 12:39 PM
    • #2
    • 16th Mar 17, 12:39 PM
    Go back to the old hub.
    • CPS
    • By CPS 16th Mar 17, 1:22 PM
    • 170 Posts
    • 40 Thanks
    CPS
    • #3
    • 16th Mar 17, 1:22 PM
    • #3
    • 16th Mar 17, 1:22 PM
    Go back to the old hub.
    Originally posted by lee111s
    I would like to try and fix the issue with the supposedly new and improved smart hub first before giving up on it.
    • lee111s
    • By lee111s 16th Mar 17, 2:32 PM
    • 2,866 Posts
    • 1,950 Thanks
    lee111s
    • #4
    • 16th Mar 17, 2:32 PM
    • #4
    • 16th Mar 17, 2:32 PM
    I wouldn't bother.

    Personally I wouldn't ever use ISP supplied kit.
    • Chrishazle
    • By Chrishazle 16th Mar 17, 5:11 PM
    • 442 Posts
    • 258 Thanks
    Chrishazle
    • #5
    • 16th Mar 17, 5:11 PM
    • #5
    • 16th Mar 17, 5:11 PM
    Try powerline adapters instead of wireless - one behind the router, one behind the TV. Works a treat for me, I watch the footie on BT Sport HD woth no buffering! As you're with BT, see if they'll do you a pair of Mini connectors for £20 as if you were joining BTTV, if not look on Ebay, I got 4 for £25 delivered - and these ones are gigabit rather than 300 or 500MBit adapters.
    • JJ Egan
    • By JJ Egan 17th Mar 17, 9:03 AM
    • 9,860 Posts
    • 4,058 Thanks
    JJ Egan
    • #6
    • 17th Mar 17, 9:03 AM
    • #6
    • 17th Mar 17, 9:03 AM
    Try via your members help page the BT Community forum .
    • Tarambor
    • By Tarambor 19th Mar 17, 10:56 AM
    • 1,596 Posts
    • 1,098 Thanks
    Tarambor
    • #7
    • 19th Mar 17, 10:56 AM
    • #7
    • 19th Mar 17, 10:56 AM
    I wouldn't bother.

    Personally I wouldn't ever use ISP supplied kit.
    Originally posted by lee111s
    Other than the restriction on the WAN side, BT's HH5 was a quite capable bit of kit. Sadly it appears HH6 is undoing all of that.
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