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    • GCMatthews2000
    • By GCMatthews2000 16th Mar 17, 10:08 AM
    • 7Posts
    • 2Thanks
    Halfords estimates hours only
    • #1
    • 16th Mar 17, 10:08 AM
    Halfords estimates hours only 16th Mar 17 at 10:08 AM
    Hi, I took my care to Halfords and they estimated it would take them 1.6 hours to do the job but did not say cost. Of course I am stupid and should have asked but I didn't. When I came back to collect car they then wanted £88 an hour. Is this legal, to give an estimate in terms of hours but not give the cost? I feel like they do it on purpose to trick me. Taken to an extreme, if they charged say £10,000 an hour, would I still not have a leg to stand on?
Page 2
    • DoaM
    • By DoaM 20th Mar 17, 8:37 AM
    • 4,149 Posts
    • 4,187 Thanks
    It helps you you use the QUOTE function, so we know who you're replying to.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • martinsurrey
    • By martinsurrey 20th Mar 17, 12:59 PM
    • 3,340 Posts
    • 4,091 Thanks
    no, because it is a point of law. they can't offer to contract on the basis of hours. they have to provide total cost. see Consumer Contract Regulations 2013
    Originally posted by GCMatthews2000
    They can, they just need to explain how the bill will be calculated. If you are going to push this I would recommend you read the CCR's, and get a better understanding of them, the relevant sections have been quoted in this thread.

    You still haven't clarified if they gave you any paperwork when you dropped your car off, any terms and conditions, or if there were any clear signs in the garage?
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